Ecom Express — 11.02.2020... took otp but not delivery to the address

Address:kalayanagar, 560072

Dear team.. As i was in office the courier guy called me for delivery the item and asked for otp to deliver the item... I gave the otp but he dint deliver to the same address... But i hv received the message as item delivered... How can a person whithout deliverling can asking for opt... If provide also he has to deliver to the same adress... Kindly help
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
Complaint comments 

Comments

Dress magayi thi kuch or aaya h kuch or lehenga choli tha or aaya h saree mujhe waapas krna h
Product ki ummid thi ki bahot achi aayegi but itna ghatiya hai ki mai kya bolu mujhe jada kuch nahi bolna hai bas mera paisa mujhe waps chahiye or product return krna hai

Anushka raaz's reply, Feb 13, 2020
Ye dress mangwayi thi
Pure 1649 rupee di hu
Ecom Express Customer Care's response, Feb 15, 2020
Verified Support
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint

Regards,
Team ECOM Express
Sir I ordered a saree from WhatsApp . They sent me this saree via Ecom express courier . But they sent wrong saree. So I want to return and get refund from ecom express .
Ecom Express Customer Care's response, Feb 15, 2020
Verified Support
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint

Regards,
Team ECOM Express
I am totally disappointed with the service of OTP express.. the order I have placed for Rs.176/=is yet to be supplied nor I have received any response..

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