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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 24

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Hi,
My ajio order is expected to be delivered on or before 15th of December. But since December 12th the order is showing as product is at Coimbatore warehouse. I want my order to be cancelled and also I am expecting my refund amount asap

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 24, 2022

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

S

swathymohan

from Chennai, Tamil Nadu

Dec 27, 2022

Hi,
I didn't got any response on this issue. I want an immediate response about this. Please cancel this order and provide me refund. That order is no longer needed

Ecom Express Customer Care's response, Dec 29, 2022

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. With the reference to your query regarding the AWB number 3089434141, pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team Ecom Express

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Sir/mam, My order for AWB NUMBER : [protected] has not been delivered yet, i did not even receive a single call from the delivery executive... Please Notify the delivery executive to call my number before delivery as it is very urgent . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

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Address: 1st floor NH-69 chinthamani-563125

I order product in flipcart on 9th dec 2022..
Its delivery date was 16th Dec 2022.. Product tracking no AWB- 95
So on the date no one came for delivery..
I called after 2 days later ..executive not picking my call..
I raise a complaint in flipcart they told that 21st dec 2022 Your problem will solve.. 22nd I got message that your product is rescheduled pin and executive number is given i called them phone was not connected.. I met excutive i asked him why my product not yet delivered.. He told me that your product is OFD locked I cant delivery your shipment..
So please unlock OFD to my shipment..

Thank you

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 23, 2022

Verified Support

Dear Nagesh,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ambala city

Parcel not delivered - tracking number [protected]
Booked 5 days ago

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 24, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment [protected] has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team Ecom Express

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I ordered a dress from MEESHO.
The delivery date was 14/12/22 but it's not delivered yet. I paid online
Please make the delivery fast please.
AWB NO.-[protected]

Dec 24, 2022

Complaint marked as Resolved

I got my parcel on 23/12/22 @ 3 pm which is expected to be delivered on 14/12/22.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2022

Verified Support

Dear Aadira

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Aadira's [Complaint's author] reply, Dec 22, 2022

AWB NO.-3092957921

A

Aadira

from Kalpetta, Kerala

Dec 22, 2022

Sir/ma'am, I need the parcel before 25/12/22.
Please make the delivery as fast as you can.

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I ordered a dress from MEESHO and the courier was by Ecom express.
The delivery date was 14/12/22 but it's not delivered till date.
Please make it fast please.

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The delivery date was 14/12/22 but it's not delivered yet today is 21/12/22.
Even I tried a lot to contact by mail but no response from their side.

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Sir/mam, My order for AWB NUMBER : [protected] has not been delivered yet, i did not even receive a single call from the delivery executive... Please Notify the delivery executive to call my number before delivery as it is very urgent . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

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Sir/mam, My order for AWB NUMBER : [protected] has not been delivered yet, i did not even receive a single call from the delivery executive... Please Notify the delivery executive to call my number before delivery as it is very urgent . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

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My shipment reached the delivery center on 19th but they didn't attempt the delivery and posted and update saying address and pincode mismatch and asked me to update it again. So I updated my address again and scheduled a reattempt on the next day that was today. Today morning they updated the status as ofd lock without attempting a delivery again. What the hell is wrong with these guys? Other couriers deliver my parcels and packages without any issues. What is wrong with you? I need a resolution asap. My tracking number is: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kothamdi, Navsari,Gujarat-396445

Hello Sir,
I placed my order from adidas.com. Which I was about to get today but I was not receiving the OTP on my registered mobile no. due to which the delivery boy did not give my courier to me.
My AWB no. - [protected]
Order no. - AIN[protected]
My registered mobile no. - [protected]

Please help.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered product from jiomart on 11/12/2022 and it's delivery date is 14/12/2022. But the shipment was not delivered yet.Its delivery partner is Ecom express. I complained jiomart by calling them and they registered complaint but it was not usefull. But there is no response from courier service(Ecom express).

Product details:

Order number:[protected]A
Tracking ID: [protected]
Shipment number:[protected]A-01
Invoice Number: V[protected]
Product cost: Rs.449

Please take immediate action ASAP.
Thank you

Regards,
Vinay M Y

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 20, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Awb [protected] shipment is lying at delivery center since 3 days and still delivery is not attempted and whenver i call the customer care number all i can hear only is IVR voice.
Im unable to connect to customer care at any point with the given customer care number ie; [protected] and this is one of negative experience i had to face with Ecomexpress.
Request your kind intervention in this matter and improve the process

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 19, 2022

Verified Support

Dear Govind,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have two consignments from payback ( Ref no. [protected] and [protected] ) which were not delivered to me but as per seller it was delivered on 09th December 2022.
I tried calling E com customer care[protected] and sent mail but no response....

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Address: Bholsar ekchari kahalgaon Bhagalpur

I'm delivery boy job in kahalgaon DC my dp is o397930 and dp 84907. My salary are hold from 2 month and kahalgaon dc abhay sir didn't take any reason to solve my problem they abused me. I request you Ecom express please clear my salary

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I have ordered my product on mi on 8 dec 2022 and i have seen my tracking status with awb number [protected] but it is showing rto lock and my order is being returning from delivery centre and they haven't call or tried to contact me at all and i wanted it to be delivered as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 13, 2022

Verified Support

Dear Pranav,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Ahmednagar

My name is shyamala, I ordered a beauty product from Nykaa and it's delivery partner is ecom express . Awb number [protected]. It was to be delivered yesterday, but the delivery agent was new to the city and he couldn't find my address, I opted for the next day delivery, that was today, but unfortunately same thing happened, I didn't get any phone call from the delivery agent, but at 1.39 p.m got the message that it couldn't be delivered. Ecom express delivered my package to my address many times before, I don't know what was the difficulty they were facing this time. Please have it deliver tomorrow. Thank you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 13, 2022

Verified Support

Dear Shyamala,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am received different product need to return and refund my money... That package have not any detail like seller detail... Return code and extra... I talk to delivery boy and supervisor also they are answering very rude... When i received that package that time i informed also its not my product so please return it but they not respond me

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2022

Verified Support

Dear Imran,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

I

Imran M. H

Dec 15, 2022

[protected]

Ecom Express Customer Care's response, Dec 19, 2022

Verified Support

Dear Imran,

Greetings

Please share the return tracking number starting with 5 incase the pick up needs to be done through Ecom Express. You can checked with your shopping portal fir further details.

Regards,
Ecom Express Team

I

Imran M. H

Dec 20, 2022

I dont have any return code on this lable please see below image

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Address: 5th Floor Ranis Landmark Jivdaya Lane Ghatkopar West Mumbai

Hello,

I have received 2 orders from amazon or pickup from ecom express but they do not pickup, and order will be cancelled. then again tomorrow order received. but still same problem not pickup boy come pickup location. too poor service from ecom express side and no contact no no customer support.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

House of Makeup's [Complaint's author] reply, Dec 12, 2022

tracking id: 447947854
Tracking ID: order are cancelled due to non- pickup but i have order id : 403-8503215-6857917

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Website: Ecom Express

My AWB No: [protected], has been delayed for more than one week. They have not updated the tracking status in their website. They don't have a proper customer care service, they're not picking or willing to talk about it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2022

Verified Support

Dear Fathima,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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