Ecom Express Complaints & Reviews

Sir/mam, My order for AWB NUMBER : [protected] has not been delivered yet, i did not even receive a single call from the delivery executive... Please Notify the delivery executive to call my number before delivery as it is very urgent . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

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sajid4537

Dec 20, 2022

Deliver my product AWB NUMBER : [protected] TODAY as soon as possible as it is urgent

Deliver The Package Quickly without any further Delays - Comment #4077147 - Image #0

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My shipment reached the delivery center on 19th but they didn't attempt the delivery and posted and update saying address and pincode mismatch and asked me to update it again. So I updated my address again and scheduled a reattempt on the next day that was today. Today morning they updated the status as ofd lock without attempting a delivery again. What the hell is wrong with these guys? Other couriers deliver my parcels and packages without any issues. What is wrong with you? I need a resolution asap. My tracking number is: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kothamdi, Navsari,Gujarat-396445

Hello Sir,
I placed my order from adidas.com. Which I was about to get today but I was not receiving the OTP on my registered mobile no. due to which the delivery boy did not give my courier to me.
My AWB no. - [protected]
Order no. - AIN[protected]
My registered mobile no. - [protected]

Please help.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered product from jiomart on 11/12/2022 and it's delivery date is 14/12/2022. But the shipment was not delivered yet.Its delivery partner is Ecom express. I complained jiomart by calling them and they registered complaint but it was not usefull. But there is no response from courier service(Ecom express).

Product details:

Order number:[protected]A
Tracking ID: [protected]
Shipment number:[protected]A-01
Invoice Number: V[protected]
Product cost: Rs.449

Please take immediate action ASAP.
Thank you

Regards,
Vinay M Y

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 20, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Awb [protected] shipment is lying at delivery center since 3 days and still delivery is not attempted and whenver i call the customer care number all i can hear only is IVR voice.
Im unable to connect to customer care at any point with the given customer care number ie; [protected] and this is one of negative experience i had to face with Ecomexpress.
Request your kind intervention in this matter and improve the process

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 19, 2022

Verified Support

Dear Govind,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have two consignments from payback ( Ref no. [protected] and [protected] ) which were not delivered to me but as per seller it was delivered on 09th December 2022.
I tried calling E com customer care[protected] and sent mail but no response....

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Address: Bholsar ekchari kahalgaon Bhagalpur

I'm delivery boy job in kahalgaon DC my dp is o397930 and dp 84907. My salary are hold from 2 month and kahalgaon dc abhay sir didn't take any reason to solve my problem they abused me. I request you Ecom express please clear my salary

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I have ordered my product on mi on 8 dec 2022 and i have seen my tracking status with awb number [protected] but it is showing rto lock and my order is being returning from delivery centre and they haven't call or tried to contact me at all and i wanted it to be delivered as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 13, 2022

Verified Support

Dear Pranav,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Ahmednagar

My name is shyamala, I ordered a beauty product from Nykaa and it's delivery partner is ecom express . Awb number [protected]. It was to be delivered yesterday, but the delivery agent was new to the city and he couldn't find my address, I opted for the next day delivery, that was today, but unfortunately same thing happened, I didn't get any phone call from the delivery agent, but at 1.39 p.m got the message that it couldn't be delivered. Ecom express delivered my package to my address many times before, I don't know what was the difficulty they were facing this time. Please have it deliver tomorrow. Thank you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 13, 2022

Verified Support

Dear Shyamala,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am received different product need to return and refund my money... That package have not any detail like seller detail... Return code and extra... I talk to delivery boy and supervisor also they are answering very rude... When i received that package that time i informed also its not my product so please return it but they not respond me

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2022

Verified Support

Dear Imran,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I

Imran M. H

Dec 15, 2022

[protected]

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Ecom Express Customer Care's response, Dec 19, 2022

Verified Support

Dear Imran,

Greetings

Please share the return tracking number starting with 5 incase the pick up needs to be done through Ecom Express. You can checked with your shopping portal fir further details.

Regards,
Ecom Express Team

I

Imran M. H

Dec 20, 2022

I dont have any return code on this lable please see below image

Am received different product I need to return that product and also need refund... That package have not seller address also... - Comment #4077002 - Image #0

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Address: 5th Floor Ranis Landmark Jivdaya Lane Ghatkopar West Mumbai

Hello,

I have received 2 orders from amazon or pickup from ecom express but they do not pickup, and order will be cancelled. then again tomorrow order received. but still same problem not pickup boy come pickup location. too poor service from ecom express side and no contact no no customer support.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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House of Makeup's [Complaint's author] reply, Dec 12, 2022

tracking id: 447947854
Tracking ID: order are cancelled due to non- pickup but i have order id : 403-8503215-6857917

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Website: Ecom Express

My AWB No: [protected], has been delayed for more than one week. They have not updated the tracking status in their website. They don't have a proper customer care service, they're not picking or willing to talk about it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2022

Verified Support

Dear Fathima,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kahalgaon

I'm delivery boy job in kahalgaon DC my dp is 397930 and DP84907 my salary are hold from two month.

Clear my salary

Thank you

Dec 12, 2022

Complaint marked as Resolved

Company doesn't take any steps to resolve my complaint. Company ignoring my complaint

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My product reached kochi at 6.but i didn't receive my product yet

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2022

Verified Support

Dear Midhuna,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

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Midhuna satheesh's [Complaint's author] reply, Dec 8, 2022

When will I get my parcel

Midhuna satheesh's [Complaint's author] reply, Dec 8, 2022

9503408088

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Address: Manyata tech park H2 block nagarwar ANZ building

RESCHEDULE the reverse pickup of your O(1) INDIA PRIVATE shipment AWB [protected]. Share code with agent ONLY if you want to RESCHEDULE-Ecom Express code 8375

Return Material not picked up please check update.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2022

Verified Support

Dear Varun,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you due to delay in pick up. Please be informed that your return pick up has been completed today.

You can write to us at [protected]@ecomexpress.in for assistance.

Regards,
Team Ecom Express

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Address: Village Bathan

My Amazon India Oder AWB[protected]
Was undelivered
Reason show that you refused to accept it ?????
What is this
Your currier boy call me and ask to Otp to refused today only but I don’t share the Otp then I receive this sms this was happened as on Sunday
From Monday till the till am call to currier boy but not picked calll
What is this ???

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 6, 2022

Verified Support

Dear Malwinder,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: India

I have ordered from adidas.in on 1st dec but it was not shipped till 4th dec later it got cancelled twice saying pickup failed shipment not ready twice
Please resolve this issue
[protected] my tracking id

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2022

Verified Support

Dear Rahul,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bengaluru

Website: Storozship

I received a organizer cum card holder, that I never ordered from anywhere. While waiting for my order from Amazon I paid for it to find wrong product worth ₹749 ! Only to find the parcel with no company or vendor address to return the wrongly received parcel.the only information mentioned there was "storozship" send by ecom express. I googled it and found out a logistics company based in Bengaluru by the same name "storozship".
I want to complain about this whole fraudulent act by "storozship" and "ecom express" and I want my hard earned ₹749 refund immediately.
Kindly take strong actions again these fraudulent websites and companies.

+2 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2022

Verified Support

Dear Aditi,

Greetings From Ecom Express.

We regret for the inconvenience caused to you. We shall take up your concern with the Team to check with your shipper to contact you and assist you further.

Regards,
Team Ecom Express

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My return request keep cancelling without informing me i ordered combo shoe from meesho hasten shop delivery boy promod came to deliver the product i found product incomplete one used shoe i got one is missing i got only empty box i placed return request same day on 20th of November 2022 but i didn't get any resolution since now
Order id Sub Order ID[protected]_1

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I've ordered a product which is being delivered by Ecom Express through Airway bill no [protected] but not received the package yet. The tracking status shows ODF locked and undelivered but I've never received any call or SMS from the company regarding the delivery. Please look into the issue and resolve the problem immediately

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2022

Verified Support

Dear Shivam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 24

Deliver The Package Quickly without any further Delays

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I had a shipment which was never attempted for delivery

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Not receiving my order due to not receiving otp(Ecom Express)

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Product was not delivered yet

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Shipment delivery not done

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Fraud in delivery

About my salary

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Redirection of my product

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Could not deliver my package because delivery person was new to the city

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Am received different product I need to return that product and also need refund... That package have not seller address also...

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Pickup done by courier end

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Delivery Delayed.

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I'm complaining about my salary

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Delaying

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Reverse pick up not completed

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Cancelled my order

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Order from adidas.in

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Fraud by ecom express

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Return request cancelled many times

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Non delivery due to ODF locked

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