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www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
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Ecom Express reviews & complaints page 27

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4
4021 JAGATHGURU B 20 MSEC
Nov 5, 2022
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Address: Chennai
Website: Ecomexpress.com

I ordered a product from jiomart the delivery is supposed to happen on today (05/11/2022) but these hopeless guys as delivery agents from Ecom express called and asked for the address and gave no response except hanging up the call. Afterwards no response from them worst customer care service. The delivery agent is also not picking up phone. I need my order to be delivered but Ecom Express is making it worse and plz make your delivery agents by having some basic respect to pickup calls
My shipment I'd: [protected]
Customer Name: Jagath
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    S
    SaaShukla
    from Noida, Uttar Pradesh
    Nov 5, 2022
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    I ordered 12 items from the Nykaa and only 2 items were delivered by E-Comm delivery.
    Nykaa says they have sent all the products which means someone from the e-comm delivery has tampered with the order.
    I raised the concern multiple times with Nykaa and they said they can’t do anything in this matter. Someone has tampered with the order and nobody is ready to take responsibility. I lost my money but I am more sad that whoever did it will not be made responsible or caught.

    Order ID NYK[protected]

    Order Placed on Saturday, 15th Oct 2022

    Received on Saturday, 22nd Oct 2022

    Delivery Partner EcomExpress

    AWB Number [protected]
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    Greetings from Ecom Express

    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      P
      Pink KKK
      from Kolkata, West Bengal
      Nov 4, 2022
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      Website: Ecom express

      This is regarding the order no . [protected]. The courier person came to my destination and started abusing me and not delivered the product ... Please do something a
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Pink,

      Greetings from Ecom Express

      We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        D
        dasaradhanaidu
        from New Delhi, Delhi
        Nov 2, 2022
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        Address: thatiparthi,east godavari district,andhra pradesh

        Sir/mam, i am get wrong return product.my original product is yellow colour saree but i am get lord hanuman flag and oil etc.. with my product invoice but i am open the pack other product is there. this return type is courier return.this product came to my near by city but courier boy will be delay the giving product after 6 days i am get this product.
        my product order number:[protected]_1
        tracking number:[protected]
        AWB number:[protected]
        i want get back to my product and other wise pay compensation amount.
        my mobile number is:[protected]
        this incident happend
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express.

        Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Team Ecom Express
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          K
          Khushi kanojiya
          from Nagpur, Maharashtra
          Nov 2, 2022
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          Address: Plot no 159, Kolba Swami society,opp gangs nagar hazaripahad

          I have ordered a lengha from meesho but ecom express has diliverd in the worst condition I have seen in my whole online shoping
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express.

          Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

          Regards,
          Team Ecom Express
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            S
            Sudharsanan.Ravichandran
            from Hyderabad, Telangana
            Nov 2, 2022
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            For two days there is no update on my package. The last update was information received (Ecom) and it has been like that for the last two days. Customer care has no idea as well.

            I was supposed to receive the order by 03rd Nov.

            What kind of courier company keeps their consumer in the dark?
            My AWB no. is [protected]

            At least give me an update when will I receive it?
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam,

            Greetings from Ecom Express.

            Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

            Regards,
            Team Ecom Express
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              I
              Ishavkulkarni
              from Pune, Maharashtra
              Nov 2, 2022
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              It's been a week, my parcel has been put of OFD lock mode, i tried calling their customer care. It is completely hopeless, it does not give you relevant options to your problem and I couldn't even talk to their executive or any person for that matter. It says that I gave the wrong address when it is the correct one. I even tried updating my phone number multiple times but neither the delivery guy came nor did he call. I wanted my parcel last week (expected delivery date) but no mail has been reverted to. They definitely need to improve their customer care service and accessibility.
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam,

              Greetings from Ecom Express.

              Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

              Regards,
              Team Ecom Express
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                K
                Khushi kanojiya
                from Nagpur, Maharashtra
                Nov 1, 2022
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                Address: Plot no 159, Kolba Swami society,opp gangs nagar hazaripahad

                I got a defective parcel instead of lengha plsss return my 913
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Khushi,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                Regards,
                Team Ecom Express
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                  S
                  srivathsan rajendran
                  from Chennai, Tamil Nadu
                  Oct 31, 2022
                  Resolved
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                  Resolved

                  I ordered an item from Reliance Digital on 22nd Oct and the shipment was made through ecom express with the committed delivery date of 27th Oct 2022. Later i received SMS from Reliance Digital stating delivery postponed to 28th Oct. Received another SMS on 28th Oct saying delivery affected due to unforseen circumstances and will be delivered on 31st Oct 2022.

                  Ecom express tracking website showed shipment in Transit in Chennai on 27th Oct 2022. There has been no change in the status till today. Reliance digital is useless and don't have any mechanisms to identify the shipment and expedite it. Really disappointed with Reliance Digital and the ecom express.

                  AWB No: [protected]
                  AWB
                  Nov 1, 2022
                  Complaint marked as Resolved 
                  Shipment received on 1st Nov 2022
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Sharing the tracking status
                  Reply
                  Received my Shipment today in good shape. Have to appreciate the delivery person for bringing the parcel to 4th floor without lift due to power cut and also in heavy rain. Looks like ecom express has too much volume of shipments without enough delivery folks.

                  Make Purchases in Reliance Digital ecommerce site only if you have enough patience to wait for the delivery.
                  If not Amazon or buying from store is the best option.
                  Reply
                  Dear Sir/Mam,

                  Greetings from Ecom Express.

                  Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    E
                    eportal
                    Oct 30, 2022
                    Resolved
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                    Resolved

                    Iam a meesho seller, i already raised too many tickets in both meesho and ecom but no proper respones.

                    complaints:

                    they not properly pickup and not response to us. they are not scanning when taking a pickup order. and also they not properly returning canceled orders, RTO and returns.

                    Around 60 order valued 65k, we did not received any returns till now
                    but they put status in delivered without my knowledge.

                    we did not received 2months RTO, return and cancelled order.

                    ECOM Contact number and mail are useless, i never reply back from them.
                    Mar 12, 2023
                    Complaint marked as Resolved 
                    thank you resolved
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 31, 2022
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings From Ecom Express.

                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                    Meanwhile, you can provide your alternate contact number to assist you.

                    Regards,
                    Team Ecom Express
                    Nov 01, 2022
                    Updated by eportal                     [protected]
                    [protected]
                    Nov 01, 2022
                    Updated by eportal                     Sir, its valued around 65k, its huge loss for us, So make as soon as possible,
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                      S
                      Sanprikham
                      from Katni, Madhya Pradesh
                      Oct 29, 2022
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                      Address: Gram khamhriya bakal jila katni

                      Sabse ghatiya sarvice hai ecom express ki isse pahle bhi maine order kiya tha aur wo wala rakh liya Salo ne Abe jab this Tarah se kam nahi aata to kyon karte hai logo ka paisha khate ho maine do baar order mangaya lekin ye sale use badal dete hai aur uski jagah Khali parshal rakh dete hai mera aaj ka parshal fir badal ke le aaya tha maine nahi liya ab mujhe mera parshal vapis karo
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Awb [protected] ye hai mera order no jo mujhe dilivery nahi kiya gaya aur id treack me bata raha hai ki dilivery ho gaya hai
                      Reply
                      Dear Sir,

                      Greetings From Ecom Express.

                      We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address after the payment of COD amount.

                      You can contact your shopping portal for further assistance.

                      Regards,
                      Team Ecom Express
                      Reply
                      Sanprikham's [Complaint's author] reply, Nov 2, 2022
                      Bhai maine bo parshal picup nahi kiya tumhare dilivery boy ne mere aane se pahle hi dilivery update kar di thi maine wo parshal picup nahi kiya mera doosra parshal tha aur mujhe dooshra parshal de rahe the jo ki mera nahi tha to maine nahi liya wo aap dekho ki kya karna hai mera wala prshal mujhe chahiye ye hai order traking no.9478210250 thik hai
                      Ecom Express Customer Care's response, Nov 4, 2022
                      Verified Support
                      Dear Sir,

                      Greetings

                      We have crossed checked with our Team and as per the update, your shipment has been returned back to shopping portal Request you to kindly contact your shopping portal for assistance.

                      Regards,
                      Ecom Express Team
                      Hame kuch nahi mila aur aap kaise kah sakte hai ki muje mera parshal louta diya hai muje abhi kuch nahi mila me kahan contect karoon mujhe mo.no.do mujhe jaldi review do
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                        H
                        Himanigandhi
                        Oct 26, 2022
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                        Address: Hanumangarh town Rajasthan

                        My order has not been delivered. No one contacted for delivery it. I updated contact number, address everything but no one is contacting from last two days.

                        Now it says OFD is applied. Please deliver it by tommorow

                        Himani
                        Contact [protected]
                        Sector no 3
                        Near jhulelal park
                        335513, hanumangarh
                        Rajashthan
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 28, 2022
                        Ecom Express Customer Care's response                         Dear Himani,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          P
                          P&B
                          Oct 26, 2022
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                          Frequently i received lots of fake msg and calls from ecom xpress i didnt ordered anything but im always received msg from ecom courier pls take necessary action
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            A
                            Aj V
                            Oct 25, 2022
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                            I have purchased from Campus website and immediately raised a return request after delivery on 4th October 2022. The Campus customer care created the return request on 5th October and Ecom express should collect the parcel within 4 to 5 days. Till date they didn't attempt for any pickup or update the status of the shipment AWB Number : [protected]. I have raised multiple complaints at Campus customer care but they could not do anything other than escalating the issue at Ecom express. Campus website promised 15 day easy returns and they could arrange return pickup after 20 days due to Ecom express.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 28, 2022
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused to you due to delay in your Reverse Pick up. Request you to kindly contact your shopping portal to re-register the reverse pick up request and share the new tracking number to re-arrange the Return Pick up.

                            Regards,
                            Team Ecom Express
                            Oct 31, 2022
                            Updated by Aj V                             [protected] is the new AWB for return pickup. Please do the needful.

                            https://ecomexpress.in/tracking/?track_id=[protected]
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                              M
                              [email protected]
                              Oct 24, 2022
                              Resolved
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                              Resolved

                              Address: 143514

                              Hello there,
                              I'm doing job in ecom express company as a delivery boy now a leave a job and company not giving me sallery I'm spending money from my self for petrol and other bike repairing expenses. Please help me by taking action against company and help me for getting back my sallery

                              With your regards,
                              Mehakdeep Singh
                              [protected]
                              [protected]@gmail.com
                              Nov 14, 2022
                              Complaint marked as Resolved 
                              Company not contact me regarding solving my problem
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 26, 2022
                              Ecom Express Customer Care's response                               Dear Mehakdeep,

                              Greetings From Ecom Express.

                              Please share your Employee Code and DC details to assist you as we are not getting response on your given number.

                              Regards,
                              Team Ecom Express
                              Oct 28, 2022
                              Updated by [email protected]                               Dp74910
                              Dc office. Sri hargobindpur
                              Verified Support
                              Oct 31, 2022
                              Ecom Express Customer Care's response                               Dear Mehakdeep,

                              Greetings From Ecom Express.

                              Thank you for sharing the details. We have taken your concern with Team and will get this resolved.

                              Regards,
                              Team Ecom Express
                              Nov 14, 2022
                              Updated by [email protected]                               Company not contact with me regarding my complaint
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                                K
                                Kamakshi Chaudhary
                                Oct 24, 2022
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                                Website: Ecom express

                                My order has been out for delivery since last two days. Please deliver it today.
                                Order no [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Kamakshi,

                                Greetings from Ecom Express

                                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  Prachi0901
                                  Oct 23, 2022
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                                  Address: Pratapgarh, UP-230001

                                  Product is out for delivery from last two days but no one contacted to deliver.
                                  Have updated my address and contact number still no response.

                                  Tracking id: [protected]
                                  Address: 12/A, Meera Bhawan, Civil Lines, Pratapgarh, UP- 230001
                                  Contact Number- [protected]

                                  Please unlock OFD and contact on my contact number as updated above.

                                  So that I can get my parcel by today.

                                  Thanks,
                                  Prachi
                                  Ecom Express customer support has been notified about the posted complaint.
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                                    Prachi0901
                                    Oct 23, 2022
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                                    My order has not been delivered. No one contacted for delivery it. I updated contact number, address everything but no one is contacting from last two days.

                                    Now it says OFD is applied. Please deliver it by today.

                                    Address: 122/A, Meera Bhawan, Civil Lines, Pratapgarh, UP - 230001
                                    Contact number-[protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Oct 23, 2022
                                    Updated by Prachi0901                                     Tracking Id : [protected]
                                    Verified Support
                                    Oct 26, 2022
                                    Ecom Express Customer Care's response                                     Dear Prachi,

                                    Greetings From Ecom Express.

                                    We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
                                    Oct 26, 2022
                                    Updated by Prachi0901                                     Hi,

                                    I haven’t received the product and status shows that it has been delivered.

                                    No one contacted me
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                                      J
                                      Jennalyn
                                      Oct 23, 2022
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                                      Address: India

                                      I have ordered the product on 7th oct 2022 from first cry seller. So I tried to track my order in Ecom express website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support from Ecom express, they said "This is not a valid AWB number and it's not an Ecom express tracking ID like this he said." So I CONTACTed First cry CUSTOMER care support to re-verify my product delivery partner. They said, "Ecom express courier" only. They also tried to track my product through that FDSP+10 digit number. They also could not track. Then why they provided these kind of invalid number. Still I did not get my product in my hand. I want to know where is my order now. Is this shipped or not ? If i's shipped, what is the correct tracking number ? This is what I am expecting. Or else I will cancel the order !
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 26, 2022
                                      Ecom Express Customer Care's response                                       Dear Jennalyn,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Oct 28, 2022
                                      Updated by Jennalyn                                       Please find the below AWB [protected]. its has been passed already 20 days but still shipment not delivered and not trackable.
                                      Oct 28, 2022
                                      Updated by Jennalyn                                       Don't again reply its invalid awb. This what i can see in first cry. Please find the attached for same

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                                        N
                                        Nair_1707
                                        Oct 22, 2022
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                                        I have a parcel coming from Ahmedabad. The parcel has reached pune on 17 th Oct 2022. Today being 22nd Oct 2022. The par el is still not delivered. Why is it taking so many days for you guys to deliver the parcel when It has already reached the destination hub?? 5 days to deliver the parcel from destination hub to destination address????
                                        Please deliver the parcel asap.
                                        AWB NO : [protected].
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Mr. Nair,

                                        Greetings from Ecom Express

                                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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