Ecom Express Complaints & Reviews

Very bad service
Do not deliver my order
Corrier boy behaviour is very bad
Please help me

[protected].this is my track id order not recieved

The shipment received at Gurugram on[protected] but not delivered till date. No response to phone call or mails.

I requested delivery person to give me open box delivery and he refused me and took back order. Next day i visited their ecom centre in my location, then they told me that my order is locked, it will take some time. Now what can i do to unlock it earlier.
my id no.[protected]
it has been 10 days of my order, order was already late....

My awb number is-[protected]. MY order id is-[protected]. My delivery date is-4/10/2022. But my shipment is not out of delivery . No update for out of delivery . Kindly solve this issue as soon as possible

I have ordered an item through Flipkart which was placed by ECOM. The ordered item came before the expected delivery date. The delivery boy called me and I talked to him, he said that the item will be give tomorrow as he was late.So he rescheduled to the next day.But there after i didn't get any message or calls.Later i found it as undelivered on the site.A clear cheat by delivery boy. The shipment ID is [protected]

Sir my name is Shobhit I bought a parcel from flipkart that was to be delivered by your company (Ecom express)But sir your delivery boy has cheated me He took my parcel himself and didn't even deliver it to me And he also took the payment of all the parcels. Sir I request you to please deliver my parcel and take strictest action against such delivery boy.

AWB NO - [protected]
Delivery boy No. - [protected]
Sir I hope you will deliver my parsal and take action against such delivery boy .

To whom ever it may concern
I have my consignment scheduled for delivery today 03/10/2022. I called up the delivery boy in the morning inquiring at what time he will deliver, he told me to keep my phone with me as he'll deliver soon. I waited for him the whole day but he didn't come. FYI this delivery boy has delivered so many orders in our residential school.
In the evening at 5pm I received his call and he told me that he'll not be able to deliver the order today as he has some urgent work and has to go home. To which I told him that as the School has Navratri holiday today I had plan to go out but since the delivery was scheduled today I canceled it and. I requested him to deliver today to which he got angry and started to threatened me saying I'll never receive my order as he'll cancel my order.
While writing this concern I received an SMS saying my order AwB [protected] was undelivered as the address was unlocatable. How rude and unethical delivery boy canceling my order intentionally. I am so disappointed with the service please resolve soon and see to it that some basic trainings are given to all the service boy on how to behave and deal with customers to avoid furtherinconvenience. The delivery boy contact number is +91 [protected].

Yours sincerely
Jasmine

AWB [protected]

I order A Parcel But I Received A Massage By Company Address Not Proper
I Received 2 Time This Massage
No Call Received by me any courier boy
But Company Shows Address Not Found
I Received Many Time Parcel Of My Address By Other Courier Company

Product/Service Type-smart watch Order No/Transaction id-ST30SEP1037 Date of Purchase/transaction-30/09/2022 Amount paid-1399 Reg Mobile no-[protected] tracking id no -[protected] transaction with Paytm no[protected] Present status-I place ordered a product after seeing it from Instagram but when i received the product, it was a completely empty box, I want my money refund from the company.

Hello I am Bhagyaban Konwar from Jorhat Assam
I ordered Boult Drift Bluetooth Calling, 1.69inch HD Display Smartwatch on date 22 September 2022 from Flipkart . But the item is not delivered me yet. Always show in the website of Flipkart out for delivery. But I didn't get any call/ sms in my registered mobile number . But suddenly the Ecom express courier cancelled my item without any reason and refund the money. When I talked your customer care executive of Flipkart regarding this subject . I mention that this type of Courier never delivered any product to us and suddenly they cancelled item without call/sms . After undelivered the mention item they suddenly cancel the item. So please investigate it this is the serious issue to save us from fraud courier company like Ecom express.

Delivery person has delivered the product but he hasn't updated it like it's been delivered. The product didn't came well so i wanted to return it. He isn't lifting the call nor responding to any messages or calls

My delivery date for scheduled for 30th September 2022 for a product ordered through Flipkart. On 29th Sept, on the portal, I could see the product was "Out for Delivery". However, at the end of the day, the portal said "Undelivered". Since it was one day before the delivery date, I didn't think much of it. However, the same thing happened on the 30th. The same thing happened again on the 1st of October.

Ecom's automated Customer...

I ordered smart watch on noise website 20 days back...the shipment assigned to Ecom express ... but no delivery boy calling me for my order...no attempt was made for my order...both noise and Ecom express customer cares are not responding for my calls... please help me with this order...o already paid my money

My ordered item was out for delivery on 27 september but its status changed to undelivered and today is 1 october and I am still waiting for my order to be delivered. Customer IVR do not work at all it is useless and customer care of economics express is worst.. Please deliver my order., It's already too late. AWB - [protected]

Tracing id [protected]
Courier person is not genuine, i had try to call him but he neither received nor he try to contact me for courier. i am waiting my courier since last week but courier person is not willing to deliver my courier . because of shift duty i could not receive his call but that's doesn't mean i am not interested to received my package . IT is not a COD order, i had already paid for it...

Delivery guy does not call us. Updates the fake information that he called and we are not available for delivery. This happens only with this delivery company. There is not proper customer service not proper escalation point

Yesterday I received my package from homesolution ecom express order no. 1058806 it was tempered (broken) therefore I want to return the item as soon as possible and want my money to be refunded.
Highly disappointed.
If you take my problem in notice it would be highly appreciable .
Thank you

Tracking No: [protected]; Order ID: 42840774
- Provided Address and Pincode are correct.
- Courier service is updating the status with wrong information (Address pincode mismatch, address not found, etc)
- Today I received different order from same Ecom Express.
The delivery is delayed and they update the status with false information. Please help

Unnecessary delay in delivery process and no real time contact system to resolve the needs and problems.