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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 29

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P
Pavuluri Vivek
from Guntur, Andhra Pradesh
Oct 8, 2022
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I have ordered Realme Buds Wireless Pro on Sep 28, 2022 via Realme Store (Android Application) and they hand overed to Ecom express for delivery. They have delivered to me on Sep 30, 2022. But there is no product available in it and the pack was loosely packed. Immediately I informed it to Delivery partner he replied get in touch with Realme customer service. I had a conversation/calls for almost of 1 week and they replied that from their side they have sent appropriate product in it. Now I came back to delivery agency and reported it. They have not even taken proper care while delivering it to customer that pack was ok or not.

I need my product ASAP.
Until then I don't leave this. Fighting for a genuine cause.

Hoping to get a positive resolution
Ecom Express customer support has been notified about the posted complaint.
Oct 08, 2022
Updated by Pavuluri Vivek Order ID: [protected]

One more thing I ordered one more of same product from the same website and it is on transit

Note: If I am a fraud I won't order the same product twice right?

Verified Support
Oct 10, 2022
Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to said incidence. Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved.

Regards,
Team Ecom Express
Oct 10, 2022
Updated by Pavuluri Vivek Hello Team,

I have ordered the same product again from the same website (Realme Store) and it got delivered yesterday with the same delivery agency (Ecom Express)

And the main difference what I have observed is that new package was completely different from old package. Packing and box and seal were completely different.

Even if you want I can share the new product unboxing video also.

And one more thing is If I am a fraud I won't order the same product right and do unboxing.

I ordered new one and compared and I went to offline store and compared. The package that I got empty product is completely different from the above comparison.

It means it got missed in the middle.

So I need proper investigation and refund/new one.
I can you send you any type of proofs that I want.
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    R
    raghuyuva
    from Anantapur, Andhra Pradesh
    Oct 8, 2022
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    Helllo,

    I did not received my product but it still its updated as delivered. Please reslolve asap.
    Please stop this fraud services.

    TRACKING ID: [protected]

    Call me on [protected]

    Thank you
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Oct 10, 2022
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. Please cross check the contact number and confirm to assist you.

    Regards,
    Team Ecom Express
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      S
      [email protected]
      Oct 7, 2022
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      Address: Serampore

      I have not received the Exchange product yet. The delivery boy is not picking up my phone
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Naim,

      Greetings from Ecom Express

      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        N
        Naseeha fazil
        Oct 7, 2022
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        Address: Naseehas, Puthiyangadi, puthiyavalapp, P. O. Madayi

        I didn't get my product
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Oct 08, 2022
        Ecom Express Customer Care's response         Dear Naseeha,

        Greetings from Ecom Express

        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          M
          mdashfaq11
          from Mavelikara, Kerala
          Oct 6, 2022
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          My an important item with AWB [protected] is out of delivery but not delivered yet. I contacted customer care but there is no voice interaction facility with executive active. I have mailed 2 times to their customer service to call and let me know on my no what is the issue with this AWB. Fed up with their services.

          These stupids should stop their services.
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Oct 08, 2022
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Team Ecom Express
          Oct 08, 2022
          Updated by mdashfaq11           What about you did not done a single delivery attempt in 10 days, while it was in transit? Do you stop your business instead of terrifying with your services?
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            I
            infernal
            Oct 6, 2022
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            I ordered an item from Flipkart and had to change the address for faster delivery before the item was shipped. The delivery was scheduled earlier than usual, and the delivery person said he would call me in 5 minutes. He never called. I tried calling him, but he rejected each call. It has been four days since, and no delivery attempt has been made. Further, the item shows undelivered. I want the item to be delivered and I am unable to reach ecom.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Sorry to hear your experience was less than 5-stars. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
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              A
              Avinash123456789@
              from Bulandshahr, Uttar Pradesh
              Oct 6, 2022
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              The delivery boy ask me to come away from home then after 20 minutes he come he abuse me tu chutiya h bhosdike like it and didn't giving me parcel
              I want justice
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Oct 07, 2022
              Ecom Express Customer Care's response               Dear Avinash,



              Greetings from Ecom Express



              We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.



              Regards,

              Team Ecom Express
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                S
                [email protected]
                from Ankleshwar, Gujarat
                Oct 6, 2022
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                Address: Hasti talav Gujarat housing board near diamond hair art house no 1243,ankleshwar,Gujarat
                Website: Ecom EXPRESS

                I had order 1 Bluetooth ear phone named i12 tws on 26 september from meesho at 3 oct ecom express send message that they delivere my order today after some one massage come that your address is unlocatable so we can't deliver your order on i had updated my address on 4 oct on 5 oct they a applied a ofd lock on my please send my order as soon as possible please
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 07, 2022
                Ecom Express Customer Care's response                 Dear Subh,



                Greetings from Ecom Express



                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.



                Regards,

                Team Ecom Express
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                  H
                  Hitesh@001
                  Oct 6, 2022
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                  Address: At barkot village District Nuapada Pincode 766106

                  Your delivery boy behaviour was very bad nd he refused to delivered my product to my home.Please take immediate action against the delivery boy.My AwB no. is [protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 07, 2022
                  Ecom Express Customer Care's response                   Dear Hitesh,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,
                  Team Ecom Express
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                    H
                    Hitesh@001
                    Oct 6, 2022
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                    Address: Barkot village, District Nuapada, Pincode 766106

                    Delivery boy behaviour was very bad.He refused to delivered my order to home.
                    Ecom Express customer support has been notified about the posted complaint.
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                      M
                      Manishdhanu
                      from Hyderabad, Andhra Pradesh
                      Oct 6, 2022
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                      Address: New Bownpally, Secunderabad, Hyderabad

                      My order not delivered.delivery date mentioned on 4th October, 2 days gone..why this much delay order near by only but hud address also didn't know
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Oct 06, 2022
                      Updated by Manishdhanu                       Please reply when will my order come??
                      Verified Support
                      Oct 08, 2022
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings From Ecom Express.

                      We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                      Regards,
                      Team Ecom Express
                      View replies
                      Ecom express:
                      ID. OD[protected]
                      Toonyport baby boy T-Shirt
                      Product not delivered yet
                      Reply
                      Ecom express;
                      Id. [protected]
                      Product not delivered yet
                      Reply
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                        B
                        bharath5963
                        Oct 5, 2022
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                        Sir/Mam, Kindly Speed up My Order ( AWB NUMBER : [protected] ) and Deliver it to me as soon as possible. Also, Kindly Update the Status of my shipment.
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 07, 2022
                        Ecom Express Customer Care's response                         Dear Bharath,

                        Greetings From Ecom Express.

                        Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th October.

                        Regards,
                        Team Ecom Express
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                          N
                          Nafza
                          Oct 5, 2022
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                          Address: Tirupattur Tamil Nadu

                          Delivery boy called me and trapped me about my products and did not deliver my product but marked as delivered..And after caling he was very very rude and told me do whatever you want I will not deliver your product. And my order was prepaid.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Nafza,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            S
                            saransugali
                            from Visakhapatnam, Andhra Pradesh
                            Oct 5, 2022
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                            Address: visakhapatnam

                            We are assigned to ECOM express for herbalife product delivery.
                            Delivery assistant called us multiple times in a day and repeatedly requested for OTP number and when questioned why he was asking multiple times for same OTP he threatened that "I will make sure that you never receive any future orders from herbalife" in telugu "neku malli herbalife lonuchi delivery ela ayidho nenu chusta".

                            Delivery assistant name: chanti
                            Delivery assistant phone number: [protected]
                            OrderID: [protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 07, 2022
                            Ecom Express Customer Care's response                             Dear Saran,

                            Greetings From Ecom Express.

                            Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                            Meanwhile, you can provide your alternate contact number to assist you.

                            Regards,
                            Team Ecom Express
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                              S
                              shiviitr9
                              Oct 5, 2022
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                              My shipment number [protected] was out for delivery yesterday from 11:05 AM but the delivery executive never even called me and in the evening the status was changed to undelivered. No body even tried to deliver the parcel and commented that the address is unlocatable.
                              Today too the shipment is out for delivery but no body has contacted to get the parcel delivered.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2022
                              Ecom Express Customer Care's response                               Dear Shiv,

                              Greetings From Ecom Express.

                              We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                R
                                RahulMandal69
                                from Bhopal, Madhya Pradesh
                                Oct 5, 2022
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                                Shipment tracking status

                                Address: Ecom Express Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India CIN: U63000DL2012PLC24

                                My order was booked with Ecom express on 30th September and today it is supposed to be delivered but i see no update regarding the status of its location from the first day it was picked up. Why give us a tracking number if you cannot update it. Worst courier service ever. I need my shipment today. Look into it and respond.
                                AWB NUMBER - [protected]...
                                +1 photos
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                                A
                                [email protected]
                                Oct 4, 2022
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                                Address: Sangrur punjab
                                Website: Offline store

                                Very bad service
                                Do not deliver my order
                                Corrier boy behaviour is very bad
                                Please help me
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 07, 2022
                                Ecom Express Customer Care's response                                 Dear Anmol,

                                Greetings from Ecom Express

                                We are sorry to hear about your experience. We would like to help. Please email us your 9 or 10 digit shipment tracking number to assist you.

                                Regards,
                                Team Ecom Express
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                                  M
                                  Manishdhanu
                                  from Hyderabad, Andhra Pradesh
                                  Oct 4, 2022
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                                  Address: Bownpally, Secunderabad
                                  Website: ecom express

                                  [protected].this is my track id order not recieved
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  [protected] ur first told my delivery date[protected]. but order not delivered
                                  Reply
                                  Ecom Express Customer Care's response, Oct 6, 2022
                                  Verified Support
                                  Dear Manishdhanu,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                                  We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                                  Regards,
                                  Team Ecom Express
                                  please reply
                                  Reply
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                                    J
                                    Jagat Narain Gupta
                                    from Delhi, Delhi
                                    Oct 4, 2022
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                                    Address: Gurugram Haryana

                                    The shipment received at Gurugram on[protected] but not delivered till date. No response to phone call or mails.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 06, 2022
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from Ecom Express!

                                    Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                    Regards,
                                    Team Ecom Express
                                    Oct 06, 2022
                                    Updated by Jagat Narain Gupta                                     Shipment not delivered yet. although it is out for delivery since[protected].
                                    Please advise name and mobile no of
                                    delivery person.
                                    Verified Support
                                    Oct 09, 2022
                                    Ecom Express Customer Care's response                                     Dear Jagat,

                                    Greetings From Ecom Express.

                                    We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
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                                      U
                                      Upkardeep singh
                                      Oct 4, 2022
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                                      My parcel has been locked at ecom centre

                                      Address: 2879, block-c,Aerocity, Mohali, Punjab

                                      I requested delivery person to give me open box delivery and he refused me and took back order. Next day i visited their ecom centre in my location, then they told me that my order is locked, it will take some time. Now what can i do to unlock it earlier.
                                      my id no.[protected]
                                      it has been 10 days of my order, order was already late....
                                      +1 photos
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