Ecom Express Complaints & Reviews

I have requested for reverse pickup of the products which i order through club factory and i placed a return of those products and it was mentioned that ecom express will come and pick up those products.. I made a request on 3 rd of august... And today is 8th august... Tracking id:[protected]... Every time i call at your call centre... They always say that they are having doubt regarding the pickup... You have to confirm... And every time i confirm you repeat the same... Just disgusting... I am thinking of filing a case against u all... How one can be so irresponsible and these companies are still existing in our country..

Sep 16, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment no.[protected], is is currently in transit to Delhi. You can see the updated information once the shipment reaches the required destination.

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Ŕâhüĺ S D

from Rajula, Gujarat

Aug 10, 2018

My courier is not camed it about 7 days and the customer care is saying it will come it will come and it is not coming

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Address: 134116

Website: Ecom Express courier thru Snapdeal for shipment

Snapdeal Order ID[protected]placed on 30 the July for Vijaysar tumbler and 26 Pcs of wood pieces normal size for shipment to address: Dmt. Achhra Kumari, 544, Anand pur Colony ack side Pritam Nagar Opp. Sham Nagar GT Toad Karnal 132001. Contact no [protected] .but could not be delivered toll date. It is regretted to point out no body approached the residential address for delivery. Moreover contact no. At Karnal i.e [protected] is not being attended.The customer care help desk number[protected] is also temporarily out. May kindly look I to and get the shipment delivered at address given on proceeding para above.
Hope you will put sincere efforts to deliver the same and confirm. Thanks on anticipation
Er.Krishan Kumar Goel Retd . C E/ HPU Panchkula

Aug 9, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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G

Gaurav3824

from Gwalior, Madhya Pradesh

Aug 10, 2018

Plz send my order as soon as possible

service / delivery of shipment medicinal - Comment #3180202 - Image #0

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Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 11, 2018

Hi Er.K K Goel,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: New Delhi, Delhi, 110019

Dear team, i ordered something from puma which i was suppose to get by today 07/08 as i got the message, but around 7pm a got another message that the delivery was undelivered because customer was not there. I want tell you that i was at my home since 5pm and right now it's 7:15pm and I'm weighting this while sitting at my home. So when i haven't got any call from your delivery boy, how can he just mentioned anything what if he'll again do the same thing tomorrow then. Who's responsible for this kind of negligence. I am sharing my shipment number[protected] with you and i hope you'll look into this matter.
thanks.

+1 photos

Aug 8, 2018

Complaint marked as Resolved

Such a crook they are, i haven't get and resolution yet no-one even contacted me and they started showing that complaint got resolved. Such an assholes they are.

Ecom Express customer support has been notified about the posted complaint.

Aug 08, 2018

Updated by robin15200 1star for ecom express.

Verified Support

Aug 10, 2018

Ecom Express Customer Care's response Dear Robin,

Greetings From Ecom Express

We regret for the inconvenience caused regards.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no.[protected] for further assistance.

Regards,
Team Ecom Express.

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Address: 682018

Website: Club Factory

Hi,
I had order four ladies bags and one men's casual shoes from the online site Club Factory on 8jun2018.Had received the items on 25jun2018.But I was Shocked when I Saw the products.Because the picture of the product on website and real doesnt matched.So Had requested to returned the Items on 26jun2018.One of the executive from ecom express came amd collected after one week from the date returned request.After this real story started nobody contacted me for this and my refund not happened I waited for two weeks bit no response from their side .chatted with their online complaints section .Final they Concluded that its a fak e Order ...

Pls help as to resolve this issues..

Order No SO25643579
Amount Paid 4219.5

Return Id
SON[protected]
SON[protected]

Sep 9, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Ecom Express Customer Care's response Dear Nisar,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in reverse pickup.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.
Regards,
Ecom Express Team

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V

Vikram Singh Rathaur

from Imphal, Manipur

Aug 10, 2018

Mera iteam pickup nahi ho raha h last 5 days se mai lagatar ecom xpress help line me call kar raha hu, call krne pe bolte h wo log ki kal ho Jayega aur abhi tak hua nahi h, bbad condition h ecom xpress ka, my number is [protected]

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Address: Salem, Tamil Nadu, 636004

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number awb[protected] is delivered by ecom executive, his mobile number is [protected], [protected]. He behaved like very very rude and insulting.
I regret to say that i am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past three years. But this time it was a big letdown.
I hope you will take a serious notice of this complaint immediately

Sep 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Ecom Express Customer Care's response Dear Muhammed,

Greetings from Ecom Express!

We apologies for the inconvenience caused in this regards. Please be informed that we have noted your complaint and will take necessary action against the misbehaviour done by delivery executive.

Regards,
Ecom Express Team

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S

Sam Beriwal

from Samalkha, Haryana

Aug 7, 2018

My AWB no. Is[protected]. While tracking AWB no. Expected delivery shown 6Aug. I called customer helpline. They did not pick my call. This is misbehaviour by your company ECOM EXPRESS. Poor service provided by you.

complaint regarding delivery executive in salem - Comment #3176914 - Image #0

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Ecom Express Customer Care's response, Aug 8, 2018

Verified Support

Dear Sam Beriwal,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 01 Aug 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8046800204. Regards,
Ecom Express Team

N

Nowfal M Paravur

from Idukki, Kerala

Aug 8, 2018

Sir,
Item under AWB no..[protected] was delivered to unknown person.

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Address: Pune, Maharashtra, 411014

Usme camera bhi nai hai aur mulple option bhi bahut kam hai design acha nai laga uska start ka button bhi thoda lu's hai isliye function am hai isliye muzhe quality achi nahi lagi aur uski battery bhi kharab hai to pls parsal return leke jaiye usko use karne mai pro ho rahi hai toch pad mai thik nahi chal rahi
Track no[protected]
Contact no [protected]

Sep 10, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Aug 07, 2018

Updated by Shekhar Rajole Aur muzhe mera refund dijiye

Verified Support

Aug 08, 2018

Ecom Express Customer Care's response Dear Shekhar Rajole,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards

Regards,
Ecom Express Team

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Address: Jaipur, Rajasthan, 302020

I have still not received my ordered product from hopscotch through ecom express. And i have received a message that "your shipment undelivered as customer not available nd wrong address.2 shipments are pending.
I have not received any calls from delivery boys regarding the shipment.
I have tried to contact customer care through out a day. And the reply is"all executives are busy right now. Please try after some time.

Got one contact no of delievery boy named as mr. Khan told me to deliver by today bt he is also not picking up the call his contactno is:[protected]

Awb:[protected] and awb: i[protected]
Are undelivered after 1st attempt on[protected].

Kindly help
Contact:[protected]

+1 photos

Sep 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Ecom Express Customer Care's response Dear Swati Amit Agarwal,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay in delivery.with reference to your query regarding the shipment no.[protected] is out for delivery .you may receive the same shortly.

Regards,
Ecom Express Team

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A

ashishjyoti

from Karnal, Haryana

Aug 8, 2018

My return order not pickup from my address. i have already complained to e com express customer care no but no responce is being given.
my shipment no is[protected]

order yet not delivered - Comment #3178660 - Image #0

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Address: Kurukshetra, Haryana, 136128

Today lendikart finance ltd. Request a courier pickup from me. My address is 345/5 street no. 06 nand colony no. 02 pehowa distt. Kurukshetra haryana. Your ecom express boy came to my office. But he did not pick up my documents. Because he dont know what to pick. And he made a cancel request for pickup of my order as address not located in front of me. He is very misbehaiving. Ecom express is very cheap and bad courier. Thank you. I have paid for this.

Sep 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Ecom Express Customer Care's response Dear Naveen,

Greetings From Ecom Express

We regret for the inconvenience caused regards Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team

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T

Tatyaso

from Aurangabad, Maharashtra

Aug 6, 2018

Dear sir/ madam
My stand collar Long sleeved Polo shirt order by club factory. order date by 14 July 2018 order no - SO32170631 & Tracking no[protected] my order is not dispatched address
Please reconfirm my order & dispatched by address Below details contact
contact number-[protected]

Regards
[protected]

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Tatyaso's reply, Jul 31, 2018

My order

S

Sunny Kelgane

from Satara, Maharashtra

Aug 7, 2018

Hi sir mera naam sunny he maine aapse 128 GB memory card or sony Bluetooth headset mangaya tha par aapse galti ya jaan bhujake 128 gb memory card or 64 fb pendrive delivord huaa he to pleas aap mujhe pendrive replace karke kijiye pleas varna mere paise return kariye

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S

Shakti Singh1

from Rajaldesar, Rajasthan

Aug 7, 2018

Dear sir
Please Fast Deliver my Courier, its very urgent.
M call to your help line number but anybody not pick my call.

AWB Number:[protected]
Order Number: ODAHM-282184-JDCU

Kindly deliver courier on 30.07.18.

Thanks

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Address: Mumbai City, Maharashtra, 400072

Website: Ecom Express

Your executive did not deliver my order inspite of right address & phone nos he simply return updating into system that my address is wrong. So irresponsible that he didn't even call on my number. I am trying to reach through given nos nobody ([protected]) is answering my call. I also call on call [protected]@ [protected] but still hopeless. From last 4-5 days i am doing this stupid #.

Sep 6, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Aug 06, 2018

Updated by Pritam Salvi Ecom Express keeps unreachable contact numbers whenever we call on their number they are always busy or simply gets disconnected. its become difficult to track there executive because they do not answer the call. Such a bad courier service more bad the executives are!

Verified Support

Aug 06, 2018

Ecom Express Customer Care's response Dear Pritam Salvi,

Greetings From Ecom Express

We regret for the inconvenience caused regards. Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team

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M

Màçk Øñly

from Jodhpur, Rajasthan

Aug 6, 2018

Service are soo bad .
I don't like e.com express curior service..
It always failed to deliver my package..

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S

saurabh mogra

from Udaipur, Rajasthan

Aug 7, 2018

My order placed 25 july from myntra but not received this product 7th of Aug...Very bed service My product reach 31 July at bhilwara hub.. very bed very bed service very bed service bed service no any response and next satp.. Tracking number[protected]

bad connectivity/ irresponsible - Comment #3176869 - Image #0

bad connectivity/ irresponsible - Comment #3176869 - Image #1

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saurabh mogra's reply, Aug 7, 2018

When will get my product

R

Roshan Rawal

from Ahmedabad, Gujarat

Aug 7, 2018

[protected] is number ki delivery 16 July ko exp. Ho gahi hai sir delivery kab tak hogi

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Address: Kanpur, Uttar Pradesh, 208005

Sir my tracking id is[protected]
Order from club factory
Order to be last delivers by 31 july
Even after calling regularly delivery has not been done yet
In regular contact with customer care of economics express but calls go on hold for very very long time sometimes for about 45 mins to an hour but still no response.. Please let me know when can i get my parcel or should i stop waiting for it... Reply as soon as possible

Sep 6, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ecom Express Customer Care's response Dear Jasmeet Bagga,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ecom Express Team

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D

Deepak Ojha Ojha Deepak

from Pune, Maharashtra

Aug 6, 2018

Iam urgent bases stop my parcel that iam calling but listening as customer saying to us we are call new number [protected] but given respond is ur service my tracking number[protected] iam not at home that I want return this product seller kindly picked our phone call me on my [protected] [protected]

delay in delivery n keeps call on hold for so long - Comment #3176056 - Image #0

delay in delivery n keeps call on hold for so long - Comment #3176056 - Image #1

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Deepak Ojha Ojha Deepak's reply, Aug 3, 2018

Please slove out my problem

R

Ruby G Singh

from Bazpur, Uttarakhand

Aug 7, 2018

My order no DC[protected] is again and again rescheduled from 19 july. the product is being delayed.I have sent E mails, made so many calls but no response from the company side.Need help it's urgent

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Product shipped on 27.7.18 for delivery from amazon. On 30.7.18 it was undelivered as customer not available. I asked the courier boy called that i will return back in city on 1.8.18 and the parcel can be delivered on 1.8.18. I talked on customer care no. And i was assured to deliver on 2.8.18. On 2.8.18 i tried on phone whole day but not connected. Till date the product has not been delivered. On calling [protected] 0n3.8.18 and talked with kanchan who assured to delivered on 4.8.18. 18. Till now not delivered and on tracking in system nothing updated after 30.7.18. Today i again tried on [protected] with prakash but he did not give any satisfactory reply and give casual reply.

Please check and get delivered and respond accordingly.

Sep 6, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ecom Express Customer Care's response Dear Subhash,

Greetings From Ecom Express

We regret for the inconvenience caused regards.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team

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I brought a lenovo a7000 battery from flipkart and i got a damaged one. I requested for return and refund. My request was approved by flipkart. But ecom express wishmaster didn't collect the product back in time. So my request has cancelled.. Now the product's 10 days replacement warranty has expired. I want a explanation for it. Either i want my refund or i want a replacement

Sep 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you, we shall cross check with our centre and try to get issue resolve.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.
Regards,
Ecom Express Team

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Š

Šhîvãm Ķûmãř

from Muzaffarpur, Bihar

Aug 6, 2018

I have only get a message that your product is not pick up from your house you have to wait for next day but no response on next day shipment no.is 51959877

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Address: 673305

I have still not received my ordered product from amazon through ecom express. And i have received a message that "your shipment undelivered".
I have not received any calls from delivery boys regarding the shipment.
I have tried to contact customer care through out a day. And the reply is "all executives are busy right now. Please try after some time".

My awb number is[protected].

Sep 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Ecom Express Customer Care's response Dear Hina Sajith,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 04 Aug 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].
Regards,
Ecom Express Team

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Address: 560066

I have placed an order in paytm and which was supposed to deliver through ecom express (Tracking #[protected]. Your agent (Babu m – 44568) came for delivery and his behavior is too rude. He was literally threatening people if we ask them to come to exact location written in the delivery address. I am looking forward for a response from you guys, else i am going to file a case against him and ecom express for using such a psychic mentality people.

Sep 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Ecom Express Customer Care's response Dear Dhanunjay,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 04 Aug 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].
Regards,
Ecom Express Team

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Website: www.ecomexpress.in

Awb is[protected].. This is the air bill number of the order given by ecom express, past 4-5 days they are intentionaly skipped the product delivery to the coustomer at assam.. The delivery boy was atmost rough to me that he was threatening me the that he will not gonna deliver the product bcz the place is 3km away from his place and rather he will return it.. Now he is making statements that the coustomer was refuse to take the parcel.. I personally know the coustomer she is very much eager to take her parcel.. That delivery boy is misguiding his company.. And ecom express is not willing to resolve this issue past 3days.. My bussiness is hampering by this. I want solution

Sep 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Ecom Express Team

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Address: Kottayam, Kerala

Website: www.ecomexpress.in

I ordered a product from paytm. Unfortunately they sent the same through ecom express. It's reached in my hometown office 4 days before, till now i am not getting the product to my hand. The employees are telling cheap excuses and one guy shouted at me while i am asking about the product. Till now they haven't delivered the product to me. Very bad service

Sep 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team

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Address: 322201

Website: ecomexpress.in

My product is in my city from last 4 days but the delivery person is not calling me even once and yesterday the product was went out for delivery but the delivery person don't even called me once and marked product as undelivered worst service ever and irony is that the customer service number provided on the site are not rechable so you can't even complaint about it.and it is not the first time i'm facing this problem this is the 5th time

+1 photos

Sep 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Ecom Express Team

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Address: Patna, Bihar, 800020

Website: ECOM

My delivery was for lenovo z2 plus on 31st july but i couldn't get my order only messages comes that order has dispatched but nothing happened even the person's phone number isn't working
. I need it before 4th of august, so please sort out this problem as quick as possible. My awb no. Is[protected].
My address is - kp-23 hanuman nagar kailashpuri 90ft road near ishan int. School patna 800020

Sep 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Ecom Express Customer Care's response Dear Valiantaayush,

Greetings From Ecom Express

We regret for the inconvenience caused regards.with reference to your query regarding the shipment no.[protected] is out for delivery .you may receive the same shortly.

Regards,
Ecom Express Team

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P

paras kushwaha

from Varanasi, Uttar Pradesh

Aug 1, 2018

My name PARAS KUSHWAHA, Add F-976 BARRA-8 KANPUR, MOB- [protected], AWB no.[protected]
My packet/parcel do not delivered to 2 days, whenever call a delivery boy he make a silly excuses
Please provide my packet/parcel faster.

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Address: Sant Ravidas Nagar, Uttar Pradesh, 221306

Dear sir,

My shipment awb no.[protected] refused by self ecom express without contant customer. Customer don't know that his shpment already cancellled by ecom expess and one massage come from ecom express that customer resfuse shipppemt. This ecom behavior with customer is very worst and this show that ecom is how much sincere with customer. Very poor service.

Sep 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards, we shall cross check with our centre and try to get issue resolve
Regards,
Ecom Express Team

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Hi,
I have ordered from Club factory awb num is[protected].
I got message that it would be delivered by today and i got otp to accept the order.
After half an hour i got messege that your product is undeliverable after 1st attempt.

Where is the attempt Team.
Why are you Trying to make us fool..

I will noe leave you if the order is delivered tomorrow..

Sep 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Ecom Express Customer Care's response Dear Kabyasri Mukherjee,

Greetings From Ecom Express.

We regret for the inconvenience caused regards.With reference to your query regarding the shipment has been delivered on 01 Aug 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].
Regards,
Ecom Express Team

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 289

regarding reverse pickup

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service / delivery of shipment medicinal

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product delivered intentionally

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club factory products ..

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complaint regarding delivery executive in salem

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quality

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order yet not delivered

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pick up and wrong revert to company

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bad connectivity/ irresponsible

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delay in delivery n keeps call on hold for so long

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product shipped from amazon on 27.7.18

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return request has cancelled by flipkart due to delayed reavers pickup

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courier not received

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rude behavior - delivery agent

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skipped the product delivery

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regarding delivery of product

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worst service ever from a trash company

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delivery date passed still couldn't get my order

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delivery issue shipment refused without customer contact

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order not delivered

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