Ecom Express Complaints & Reviews

I had placed a product order from bang good after 2or 3 days it reached the delhi and has been cleared by customs and released for delivery by Ecom express . And every day I track my order in Econ express tracking it's shows pickup rescheduled for next day. This has been showing for more than 7days and still not had picked up. In the time ordering it's say it will be delivered within 16days .now it has 14days and still it is not picked up by Ecom express .and checking the order status all day every day it shows pickup rescheduled for next day.and next day it shows again pickup rescheduled for next day. I am so tensed how can I get the product now.please make delivery as soon as possible

I ordered a jeans pant and after I checking of my jeans my jeans is not perfect size so I decided for return my product and submit return request and next day courier boy came and pickup my product from my house but he is not send update pickup status in flipkart so flipkart is have any update status for my pickup status that's why flipkart and seller has not processed my refund yet my E com service In Sirmaur District Rewa Madhya Pradesh

Hello sir, My myntra return parcel was pick uped by you on 13 july with Awb no.[protected]. It reached at final delivery destination on 19 july. But it is not delivered yet. Out for delivery status is showing from 20 july. Status is not changed and parcel is not delivered yet. Please deliver it.
Hope you will resolve it and deliver my parcel
Thank you

Hi,

I have order a product form bandgood.com and it was shipped via alljoy courier company my order number aljcb[protected]yq

The bandgood.com tracking page show the package is delivered but i haven't recieved the same, alljoy shows on - 17.07.2019 that it "deliver to original airport waitting for flight (Hkg)"

The ecom awb no. Is [protected]. It showing status - pickup rescheduled for next day, form last 8 days. When will i receive it and what is the exact status of my order? Please have a look at the issue and do the needful.

I ordered a smartphone from budli.in (Awb number - [protected]), and delivery partners with them are ecom express. Everything was going well as this was not my first time purchasing from budli.in and i have dealt with ecom express before through budli.in. I ordered on 4th july, 2019 and received the message on 12th july, 2019 by ecom express, that my order is out for delivery. First the order didn't come by 6:30pm and then i made the call to the delivery executive and asked him to kindly deliver the product today only to which he replied that the order will be delivered without any hassles. After an hour or so, i got the call from the delivery person but due to some reason i couldn't attend the call. Then i received the message that the order was undelivered as i was not available. I rearranged the pickup for the next day through their message and today's 21st july, 2019 and till now the order is undelivered. I wrote to ecom express on 16th july, 2019 and they told me that the order will be delivered within 24-48 hours, today is 21st july, 2019 and i still haven't received the shipment. Now the status is showing rto shipment lock which makes no sense, and there was never an second attempt to deliver my product. Despite writing to budli.in and ecom express i can't resolve my issue.

Here's the reply ecom express gave me when i wrote to them on 16th july, 2019 and it was said that the order will be delivered within 24-48 hours. Or atleast they'll try to deliver within 24-48 hours. I have never faced such issues with a delivery service providers, such level of negligence towards duties can't be taken for granted. Worst experience.

I ordered a smartphone from budli.in, and delivery partners with them are ecom express. Everything was going well as this was not my first time purchasing from budli.in and i have dealt with ecom express before through budli.in (Awb number - [protected]). I ordered on 4th july, 2019 and received the message on 12th july, 2019 by ecom express, that my order is out for delivery. First the order didn't come by 6:30pm and then i made the caller to the delivery executive and asked him to kindly deliver the product today only to which he replied that the order will be delivered without any hassles. After an hour or so, i got the call from the delivery person but due to some reason i couldn't attend the call. Then i received the message that the order was undelivered as i was not available. I rearranged the pickup for the next day through their message and today's 21st july, 2019 and till now the order is undelivered. I wrote to ecom express on 16th july, 2019 and they told me that the order will be delivered within 24-48 hours, today is 21st july, 2019 and i still haven't received the shipment. Now the status is showing rto shipment lock which makes no sense, and there was never an second attempt to deliver my product. Despite writing to budli.in and ecom express i can't resolve my issue.

I recieved a parcel from ecom at 4:52 pm ist here in srinagar (J&k)
He is fraud
He took my money
He came on white scooty
He didn't gave my money
Your delivery boy didn't have my money back
Dispatch doc no is [protected]
Dispatched via ecom express
Please resolve it asap
I hope you will look into the matter
Please give my money or i will sue the company

Track number [protected].
Purchased amazon prime product from amazon @ 16/07/19. The product is out for delivery on 20/07/19.
Ecom express states that they are not ready to deliver the product to home. Customer have to arrange vehicle to their warehouse to collect the product.
On 21/07/2019 received call from ecom express and spoke with mr. Pavan. He told me to wait for tomorrow morning for the delivery of the product to doorsteps. I have all the call recording with me.

Very frusted by service...as i already told you that i have not receive my shipment and status shows that i rec the shipment..and now the new status shows that i rec shipment on friday...very big joke...that on thurday i rec Shipment on friday...plzz look at this matter...and give me my shipment back...dilivery boy no is[protected]..punish him for giveing work update

I ordered baby diaper for my son and it was a prepaid order today morning means 18/7/2019 i receive a message from ecom that my shipment was out for delivery i was waiting for my shipment from morning and at night i receive a message at 9:30 p. M. That my shipment has been delivered but i have not received my shipment so how it is possible that you are showing its delivered if if a delivery boy is giving prepaid orders so he should check the aadhar card or any identification of that customer how someone can receive my shipment. Plz look at this matter and give me my shipment back

I had ordered data cable from amazon. address was Dantewada district. Tracking ID [protected]. Showing delivered in Amazon app. But we haven't got the product. Kindly get into the matter as it's showing delivered on 15/07/2019 but till today we haven't received the product.
Following are the Details-
Econ tracking ID - [protected]
Order No[protected]
Address - Saurabh Nayak, C/O - Om Soni, Maa Danteshwari Jewellers, Geedam Bus Stand, Dantewada, Chhattisgarh- 494441
RMN - [protected]
Suitable time to call - 7pm to 9pm

Hi, i order a product on myntra with tracking no: [protected] on 24th june and since 29th june the status of this on ecom express is showing the same that 'pickup has been rescheduled to next day"and on 15th july it was updated to"proruct cancelled by customer" which i didn't do in fact.
I was following up myntra team since the first week of july and they dont seem to receive any update from ecom express.

My courier is not delivered to me and it shows as delivered on ecom express tracking. The courier delivery was to kochi, kerala and it has been delivered to bengaluru. Tried contacting the ecom helpline numbers but no luck. It looks like there is no way our to contact them.

Below are the details of the same.
Ecom express courier tracking number - [protected]
Royal enfield order id - 56707
Date ordered product - 07/07/2019
Date shows as delivered on ecom - 17/07/2019
Courier destination - kochi, kerala
Name - rohit
Contact - [protected]/[protected]@gmail.com

It would be great if you can help me out.

Hi,
I have not received my courier yet and it shows as delivered on ecom express courier tracking. I am unable to contact ecom express customer care numbers too.

Below are the courier details.
Ecom express tracking number - [protected]
Order id - 56707
Destination - kochi, kerala
Name - rohit m
Contact - [protected]@gmail.com/[protected]

Appreciate if you can help me out with this.

Hello all,

Good day.

I am tired of reaching out to the customer care of ecom express, hence sending this email. The order id mentioned in the subject is an order that i placed in clubfactory long back. It is not delivered by ecom express yet. It was marked as ‘cusomter not available’ everytime. So i called ecom express cusomter care and i have been following up with them and everytime i was told the delivery person will re-attempt within 24 hours. However everytime no
One calls and it is always marked as ‘customer not available’ and will be rescheduled.

Today it says as my order is returned back. May i know why is this?

Ecom express: if there is any reason why i won’t order from club factory anymore, it will be your ridiculous and pathetic customer service.

Clubfactory team: you guys should step up and identify good delivery partners, if not you will lose all your india customer base. Till ecom express if your delivery partner, i am not placing any order from you.

Just google ecom express and look for reviews or check mouthshut.com for reviews. You will know with whom you have partnered.

I need a refund of my order id in the subject. I am not donating any money here. Also, there is another order of mine that’s stuck at customs for a long time now - so[protected]. Hope you will deliver this atleast.

Attached evidencesof me asking customer care of club factory to escalate, but that also was no use.

Regards,
Kala

I m realtu kumar. I have ordered a order # [protected] - prestige iris (750 watt) mixer grinder with 3 stainless steel jar + 1 juicer jar, white and blue through amazon. Delivery date was 15 of june 2019. But still i have not recieved product. Now i am suffering from mentally harassment. I made contact with amazon they said to me that product has been delivered to you. Acc to me product is not delivered to me. If product is delivered to me then they have definitely some proof of delivery. So i want to see that proof.

I am ordered products i got a message from ecom express about the despatch. The delivery boy call me and asked about my location. Then he said that please arrive at the place very far from our place. I have 1 month old baby. And that was not possible for me. Then he said ok. But he not come and i call him at evening. That time he said that he forgotten to take the parcel from the office at morning. And his behaviour was very rude.

I needed to return some clothes for exchange but the person in charge for picking up the package is not coming and is trying to fool me by calling me and ringing for only 1 sec and then cutting off the call. This is a case of consumer service violation so i would like the provider to see the delivery person be changed or new person be appointed to pickup my package!

Pickup scheduled on 6th july (Awb: [protected]) is still pending. The pickup was arranged through shiprocket but they aren't responding. Either they dont care about the business or ecom doesn't. I have been patiently waiting for the pickup. Any later and i would lose the business.
I ecom cares i would expect you to arrange pickup quickly as this has been a recurring issue and wouldn't do business any longer.

I had ordered a cashew nut package from Naaptol which was prepaid. The delivery agent still charged 999/- and later refused to own up. The same man came to deliver an Amazon product to me and when confronted behaved very rudely. He couldn't even produce an electronic payment device and I wouldn't give him any money without proof. So I had to return the package that I had been expecting over many days. Moreover, the customer care people don't understand anything. When I explained my problem to them they had no idea what I was saying and when I asked them to send another delivery man, they disconnected the call when I was trying to retrieve the order number.
If you're in the courier industry, try to hire trustworthy and efficient people, Ecom! You ain't going to make much progress with this kind of services.