Ecom Express Complaints & Reviews

Hi! I sincerely request any online platform to choose Ecom as your courier partner in future !! It has been eight days since the package from lifestyle has reached Chennai but no delivery attempt was made till date! But they have updated on their tracking site as wrong address, incomplete address, delivery attempted !! Seriously ??! No one contacted me in the past 8 days at least to enquire about my address ! I have made numerous orders before but have never faced such ridiculous delivery situations ! I have called the Ecom head office so many times till date and have registered the complaint, they kept telling I will be contacted today and the courier will be delivered today but nothing happened n none contacted me . Same happened when I raised a complaint day before yesterday, all that they do is telling that my courier will be delivered the following day !they kept assuring my query will be solved but now they are telling the package has been returned to the seller, and they cannot be responsible for that! What the hell? He is repeating the same Lines when I’m asking whose mistake is that the delivery wasn’t made ! When i googled n tried calling the local Ecom office number, they never picked up and after my continuous calls they switched off that number ! I’m frustrated with all these dramas ! I don’t understand what other work a courier person will have other than delivering packages ! This will only make me think twice before ordering In lifestyle just because of this stupid Ecom express !

The order from cilory was to received by monday. I even called the person who will deliver the product. He received the call and said the delivery will be before 4.00 pm. But till date i have'nt received by product and whenever i make a call to know the details the call is disconnected after one ring. Can u please confirm when i will received my product. The service is quite pathetic.

Hi team,
This is to inform you, your so called field boy is behaving very rudely on calls.
They don't know how to talk with clients.
They are using abusive words i am very disappointed with your services.
Now i am going to escalate these things to jabong higher authorities as well.
Jabong has already dispatched my jeans a week back still i am waiting for my purchased jeans.
Now i am sharing the contact detail of your field boy who called me and literally used # language.
Chandan kumar-[protected].
Do the needful and update me about the conflict that is going on.
Thanks in advance
Shashwat shubham
[protected]

Awb number is[protected].

My order id so18944912 from club factory was shipped to delhi on 29th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day for the past 5days...

I have been tracking every day. I need my order urgently! Why is this happening? I tried to know it in difference ways, but i didn't get any reply...
When will i receive my order?

Please reply me.

My shipment was undelivered even after rescheduling for 3 times. Called customer care number [protected] around 16 times during 29th april to 3 may 2018 for getting help and tracking the consignment. They are not even in a position to provide contact number of the delivery centre at palakkad (Dont know if any exists actually). Such a pathetic experience from them. The customer care person (I know the name but not mentioning as he may be an earning member of a family) gave some address of delivery centre without any contact person or number. The actual words spoken by him is "no contact person or number of our delivery centre, you can visit the office and say my consignment was undelivered and is said to be here". Such an arrogant behavior from his side. I have so many options and its not my necessity but yours. Take care in future if you want to be one of the preferred one. Anyways i have returned my consignment to seller because of this terrible experience from this courier people.

This is with regards to the subjected shipment. It is a brithday gift and i had made several calls to ecom express call center, every time i called they assured it will be delivered on 1st may i. E on the requested day. I was waiting whole day long but yet product not delivered. When i called up call center again, mr amit picked up the call and he was so rude and not listening to anything, this is how your customer care agents treat the customers? Pathetic cc i have ever spoken to. He is not at all ready to help or listen to me and talking what ever he likes to talk. I would suggest everybody i know not to use ecom express ever. No support at all. He said who commited you that product will be delivered today? How would i rememberso many agents name? I told him to check call records when from my number. He said i cant help you on this. There is no ways i would suggest anybody to use ecom express services.

My order so18545705 from club factory was shipped to delhi on 20th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day. I have been tracking and following up every day. I need my order urgently! Why is this happening? When will i receive my order? Can you please help me out with this matter??! My order tracking id is [protected]

Dear ecom express team

There is the big issue regarding my shipment id because your delivery boy is calling me and say that sir please give me a otp for your delivery, then i ask him that where is my delivery then he say that u will be come in my office for delivery and take these packets. Littlie i have more than 10 shipments (Volumetric) how they saying that u will be come in ecomexpress and take delivery so please do some help because yesterday already the attempt my packets and now also i have a msg but i don’t have any kind of info regarding my packets.

My address is
1-2 km distance from you ecom express office.

Kapil raj kumar
Above solder defence academy
Agrasen nagar circular road
Bharatpur 321001

My order was out for delivery on 24 th april but the delivery boy was not even call me or attempted delevery, on 25 th also re attept made by courier (Auto mated process) on that the delivery boy called me for my address and given exact location and after no information and i was called to the delevery boy why you not delivered and he answered that he was busy and he promised me that he will deliver my product next day but next was no information and after i tracked it says he returned my product

That was very sad for me because i got that product from paytm.com for a huge limited time discount and it was out of stock in secs,
I have a loss of approx 200rs for this,

So i need compansation for this inconvenience caused by me

The awb no :[protected]

My awb no is.[protected]
morning 9:00 PM 27/4/2018
out for dilevery i called dilevery boy 4 time but not response dilevery boy told i coming but he is not come,
ant 8:24 status upload.
consignee not availavle Disgusting.
it is cheating.
your courier company is very bad.
your dilivery boy work self wish, ,
not importance customer..
and your company not action dilivery center..
so he is work self wish..
Blue dart Corier company good work...

Hello,

I took Vodafone doorstep service, for my two new sims. The funniest thing is that they sent two different OTP SMS for my courier without mentioning the transaction ID. The executive who came to deliver the sims also doesn't know which OTP belong to which trackID. Now I reschedule my Package again just for the OTP confusion.

I called twice on the customer care number. but they hung up in the middle knowingly.

My order so17673413 from club factory was shipped to delhi on 20th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day. I have been tracking and following up every day. I need my order urgently! Why is this happening? When will i receive my order? Can you please help me out with this matter??! My order tracking id is [protected]

My order so16967713 from club factory was shipped to mangalagiri on 13th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day. I have been tracking and following up every day. I need my order urgently! Why is this happening? When will i receive my order? Can you please help me out with this matter??! The most disgusting service I have ever experienced. Myrder tracking id is [[protected]].

Service man of your courier providers are very rude. They always come according to their own choice. They decide any time for delivery of any product. Despite of regular comain they continue doing that. And this is not all, they create any message according to their comfort, for ex:- i said that i will accept the product at 5:30. They lodge a message that your product is undelivered because the courier provider couldn’t reach you, or you are not available. And this problem is only with your company i.e. ecom express. Its not there with delhivery or blue dart. They listen to us, and dont tale anything forgranted. Your service man in wardha named Anil tadas, ‭[protected]‬ is a perfect examples of above mentioned scenario.

Pls find the attached returned items reciept which i handed over to your ecomexpress person on dated 13.04.18

But online statues not reflecting the same pls find attached snap shots of statue pics.

Itms1 : french connection slim mens dark blue jeans
Itms2 : french connection slim mens blue jeans
Itms3 : kenneth cole slim mens black jeans

I handed over 3 items in 1 pack which earlier i got it in same way. Out of 3..1 i receive payment compilited remaining 2.. Showing still 2 pick up statues.

Plz confirm & resolve the issue.

I had placed an order with online shopping portal named vastraa. The parcel was sent out for dlivery on 13th april but no attempt was made and dint received any news about the product till 17 th feb. So called the customer care which gave me the number of the delivery person.
On calling the delivery person told me that the parcel is stolen and we wont be able to deliver the product. You can ask your online company for refund. So i called the vastraa guy but coincidentally his cell is also switched off and out of reach.

Can you help me get my parcel or my refund either of it whichever is possible?

Hi i live in rajasthan and today is 15 अप्रैल 2018 my parcel is to come today it showed out for delivery i
On website at 9.35am it is 3 pm now he still did not come i stood for more than 2and a half hour in the sunlight waiting for him when i call him he is out of reach when he picked i asked him when he will come ही told i will tell and hecut the phone and not called back very pathetic service

My order so16429111 from club factory was shipped to delhi on 10th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day. I have been tracking and following up every day. I need my order urgently! Why is this happening? When will i receive my order? Can you please help me out with this matter??! My order tracking id is[protected].
This

I have called multiple times since morning and not getting response. The product should be delivered yesterday and still not delivered till now. The customer care representatives are behaving like a robots and has no empathy. I am requesting to deliver today since i need the material for my travel however they are replying the same – “we cannot commit”. Surprise that a service provider telling that “ we cannot commit!!!”

What kind of service is being provided??? Why you guys are not empathetic being in to the service sectors?

Need a quick solution to this. Else i need to report this as deficiency of the service to consumer department.

Hara prasad das
[protected]
Airway bill number :[protected]

আমি আপনাদের কাছে অর্ডার করেছিলাম স্যামস্যাং এর ৩০, ০০০ aah পাওয়ার ব্যাঙ্ক । আজ এটি ডেলিভেরি পেলাম। কিন্তু আমি অর্ডার অনুযায়ী উপযুক্ত পোডাক্ট পেলাম না, অর্থাৎ আমি ফিলিপস এর ৩২০০০ amhঅ্যাম্পায়র একটি নকল পাওয়ার ব্যাঙ্ক পেলাম। আমি আপনাদের কাছে প্রথম অর্ডারে এরকম বিশ্বাস ভেঙে যাবে ভাবতে পারিনি। যায় হোক কিভাবে আমার আসল অর্ডারটি পাবো সেটির ব্যবস্থা নিয়ে আমায় উপকৃত করুন। ধন্যবাদ।