[Resolved] Ecom Express — delay order from ecom express | |||
I order redmi 8a dual mobile on 24th july. My order tracking id is [protected] and my order expected delivery date is 4th august. On 29th july my order status is near my city within 5kms but till now 5 days of time my order is not delivered yet. Its a strange experience first time. Today is the last date and today morning i went to delivery courier center, they are not responded. They are not giving their phone number also. They said a strange answer. I don't understand why my order is delayed? Here flipkart and amazon services are far better than ecom express courier service. Please contact to ecom courier center Was this information helpful? | |||
Aug 5, 2020 Complaint marked as Resolved one day late delivery . today i received my order Ecom Express customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
my packet is mean to deliver on 9 September and i wait whole day for delivery boy but at the end of the day i check status of my packet its shown delivered even there delivery marked my signature and on the other side i didn't even get my packet and after that i complaint about it on customer care at that time they answered it take 72 hours to resolve your problem and after that i call complaint center so many time but i always get this response like it take 48 hours to solve problem it take 24 hour it take 48 hour always they give me time and i wait and even after 15 days i didn't even get any solution even they just listen my first line about my packet and after that they just answered its takes 24 hour or it take 48 hours and all i really wants to know in which world my packet gone what happen to that they even promised me your problem is solving on priority base but i still didn't get any results help me my packet id is [protected] and my name is keshav
Reply
After 72 hrs i can receive my courier
Ecom Express Customer Care's response, Oct 6, 2022
Verified Support
Dear Sir/Mam,
Greetings From Ecom Express.
We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
Greetings From Ecom Express.
We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
I purchased a laptop from mi store it's almost five days and in the app they are showing delay instead product has already reached to my nearest hub still they are not delivered it on time
Order Id - [protected]
They are worst in this business
Order Id - [protected]
They are worst in this business
Ecom Express Customer Care's response, Oct 4, 2022
Verified Support
Dear Mr. Roy,
Greetings from Ecom Express!
We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.
You shall be notified through a SMS on your registered number once the shipment is out for delivery.
Regards,
Team Ecom Express
Greetings from Ecom Express!
We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.
You shall be notified through a SMS on your registered number once the shipment is out for delivery.
Regards,
Team Ecom Express
Ecom Express Customer Care's response, Oct 6, 2022
Verified Support
Dear Sir/Mam,
Greetings From Ecom Express.
We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
Greetings From Ecom Express.
We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
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No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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