Ecom Express Complaints & Reviews

I ordered a phone in flipkart during the big billion days sale and i paid for the order beforehand. The courier service associated was ecom express and the order was supposed to be delivered on 18th october. But i got the message on 12th october that the product is out for delivery and i was waiting for the entire day for delivery. I called the ecom express customer care in the evening at about 7pm and at exactly 7:35 pm, i got a message saying that the product is delivered but i didn't receive the product. And the ecom executive number they provided me in the message wasn't working from the morning. It was just a customer care number not the delivery executive number. I lost a huge amount on that phone.

The customer care service is not resolving my issue. Instead they keep on repeating the same lines which they have been taught at every phone calls i make.
Would head legally to consumer court, if my issue is not resolved.
The local servicemen is adamant to pickup my return parcel even after repeated complains. There has been no response from the logistics team, pathetic service. Government should take necessary actions to close this logistics company which is only meant to irritate cuatomers.

The local authority in rajula (365560) is not picking up my return parcel (Jabong) even after repeated complaints of failures on behalf of logistics.
The concerned pickup person has not called me regarding parcel pickup. The logistics shows a message of failed attempt of parcel pickup even though there was no such attempt was made in reality. There has been no phone calls on my number, nor is the customer care helping me in this regard.

I ordered a watch on eexata site and now i want to cancel the order and when i went to my account on eexata site there it show you don't have any orders placed but the other day message came that my order is been packed and shipped it is no showing any cancel option ony account for that order i want cancel my order as i have buy it in local store please jelpe out and please tell the ecom express to cancel it is starting with awb no[protected] 🙏🙏🙏🙏🙏🙏🙏🙏🙏please help me

This is not the saree wich i ordered saree is different and the colours is dull and it was dark red colour and the saree i got is light colours so pleases i want to return the saree and will ordere another saree the saree i ordered was pure silk this not the pure silk saree that's why i want to return the saree thanks regards i hope my order will be returned and my money will be returned

My order no. S[protected] has been held at delhi since 28.09.2018. Every time the status is pick up rescheduled for next day. It has yet to leave for the destination. It has been 11 days since arrival but i am yet to receive the item. The scheduled date for delivery is 11.10.2018

Kindly look into the matter so as to expediate the same at the earliest

Hi.
I have a complaint of ecom express vadakara, they don't deliver product
Especially cash on delivery packages.
We wait days and days to get our product and they just return the package!!!?, every time when i order any product from amazon, i pray 'please not ecom' i complained to amazon to end courier partnership with ecom. I hope they will.

Please contact ecom express vadakara branch and give them warning, and ask them to behave nicely to the customers

My order no: SO49357736 and tracking id is[protected], supposed (Estimated by club factory) to be delivered by 10th October. It was shown shipped by club factory on 29th October.From 02th October onwards the tracking info shows ‘pickup rescheduled for next day’. Its been almost a week and tracking info is still the same! Why is it happening? Will i get my product???

My order i'd is [protected]. Awb number is[protected]. I paid the full amount of money and was dated on 7/10/2018 to delevery by paytm mall. Till now it is not delevered and there is no any full details of tracking after 4 am, of 7th october by econ express. Please take action as soon as possible i try but unable to contact with both of them.. It's one tipe of irresponsibility.

My order from myntra (Order number and other details are attached in screenshot) is kept on showing "rescheduled for next day" for last consecutive 3 days. Please let me know when it will be delivered. The item has been shipped on 4th october after that there is no proper update. Every day it is showing the same thing. It is quite urgent. Your prompt response will be helpful thank you.

Awb no[protected]
Biswajit rajbongshi

M really unsatisfied at ur courier service. Ur delivery boy not contact with customer n not fair behave with customer. M personal contact after that get ur apps no at my no by msg. After m calling they told me that come to courier office n take the percel but after m went there at 29sept they couldn't able to deliver my percel they told me to find the percel at office after lot of finding m not got the percel. After that again m gone there at 2oct and asked me to give the percel but they couldn't provide me me the percel n asked me my phone no n told that if they got the product they will call me... But they didn't call me n returned my product after dat today m went at office they said item already returned.. Now think how the service of our goreswar ecom express courier office. Pls think about customer patient. We need the product immediate so we order the product at expected delivery date.. But u did what. My last wish pls improve the service.. N see how much product retuned from goreswar ecom office.. All customer not given complaint but m not like that so m share my problem.. If like this problem continues coustomr will stop to order product n sent at ur courier. I thought ur the responsible courier so pls take action. M really a sincere customer n ur well wisher. Pls take action n give some condition n told to ecom goreswar office to kept percel in displine that is the main factor they couldn't able to deliver product at time or find they are not displine.
Thanking you

Sorry to inform you that iam very dissatisfied with you service and customer care.

I recently purchased a running short from Paytm mall order number ([protected]) and it is supposed to be delivered on 4th October on that day in the night Paytm agent called me at 7PM and said that him vehicle has some problem and he will deliver the product next day morning and again in the afternoon that day I called him and he said that he will come in 1hr but he failed to do deliver.From then I tried calling him there is no response from him.And in portal it is mentioned that customer is not available this is not at all correct.

I was order a dress from paytm and pay all payment online when the some products shipped by ecom courier boy take money for additional and say you have to pay amount 50 rupees for this one. We are not deliver package in your area. My wife give him rupees. Such a rost service from ecom my tracking id was[protected].
The courier boy name is sunil and ravi.

Supervisor ecom express banty jat

Mobile number [protected] is number se gali nikal rha h delivery time pe nehi deta hai

My name buddhi sagar
Mobile number [protected]
My email i'd [protected]@gmail.com

Awb number[protected]

Ecom express se bahut samara aa rahi hai delivery dene nahi aata hai time par

फोन करता है तो गाली और निकालता है तुम्हारा सुपरवाइजर बंटी जाट

Pin cod 322025 khandar

Hame bhut problem ho rhi ecom se time pe delivery nhi deta hai ok sir solb my problem plezzz supervisor banty jat ko plezzz hataoooo...

My order no.[protected] from nykaa was expected to be delivered yestrday (5th oct). I kept on calling the delivery boy to ask when will he dlivered my order. But he did not deliver it saying that i was unavailable. Today also i kept on calling him and he made lame excuses amd now finally he is not even answering my calls instead rejecting my calls now. The service of ecom express is so pathetic. Very dissappointing.
I request the authorised person to kendly help in this regard.

Product had to be deliver on 1oct bt haven't got my product yet. They attempt to deliver only once n at tht time i was not there to receive the parcel n it's been mor than 5times i had called e-commerce expres service bt no initiative has been made. N the product i bought frm club factory online shopping app they also not hlping regarding my issues.

My product from flipkart is supposed to be delivered on 4th oct 2018. I started receiving update from ecom on 3rd oct saying "out for delivery" and by eod ecom by themsel[censored]pdate saying "customer unavailable". I tried to call them couple of times but no response.

Worst service ever seen. Don't know how flipkart transit the product using such irresponsible courier.

Still dont know when my product will be delivered. Really disappointed.

Awb no:[protected]

Can anyone help me to get rid of this irresponsible service.

My awb number is[protected] . again one more day pssed and still didn't get any call from your courier agent. i am waiting for 1 October 2018 and today it's 4 October 2018 . please deliver my package by 5 October 2018 because i am student and i have to go home. try to understand student's problem . called your customer care she told me that your courier will be delivered tomorrow definitely. i adked to srnd me a confirmation and i stioo didn't get any message from your side that shows i am gonna get my package definitely.

Laptop was purchased online from Dell and fulfilled via Compuindia.they shipped via ecom express.
This was purchased under misleading Ganesha offer so I refused to take delivery and advised courier Ecom expresss to return to sender as I wanted to cancel order. Awb link is
https://ecomexpress.in/tracking/?awb_field=[protected]&s=
The status has not changed for 5 days in row. Now Compuindia is refusing to refund money as they have not received laptop.

I ordered a product from banggood which unfortunately, got forwarded from ecom express.
Awb:[protected].

I paid for the product. Why in the world will i refuse delivery? Bs scam. It’s common sense.

Also, every day, someone will be there in the house, including the maid. So there is no way that customer unavailable is a reason. It’s another excuse for pathetic service.

Also, why can’t the delivery boy call me? Will his 50paise go away? If my address is incorrect, how did he come there the previous day, just to say i was not at home? How did he come the next day then? Pure nonsense.

I also mailed several times, but no reply, which is expected from such a fraudulent a company.