Ecom Express Complaints & Reviews

I ordered Raymond formal trouser and mast & harbour shoulder bag from myntra. My shipment was processed through Ecomexpress new Delhi. My order no. was[protected]-6664101 and my tracking bill no. was[protected] on 25th June 2018. They gave expected date of delivery was 8th July to deliver. I gave perfect address with landmark, village area, tehsil, district everything in address. My order reached bhilwara district and ecom express said that my order was at delivery centre which was actually not. I complaint to myntra because expected day was gone and I was not getting my order. they gave me 5 business days to resolve my query. After 5 days I again inquiry regarding the order and I found my order was still in bhilwara. I explain the myntra customer care service why my order is in bhilwara when the delivery address is bhiluda( it's in dungarpur district), not bhilwara . 19 days were already gone. Then just after one day of complaining, ecom express update my order is in dungarpur. I'm happy to know finally they will deliver my order. But they didn't deliver the order. dungarpur is just 50 km away from my village. Then after 3 days they were still in dungarpur but they didn't deliver the order to my address. And myntra updated the status on 18 July that my order was lost due to technical issue. There is a fault of ecom express which place my order in bhilwara since 6 July 2018. They didn't deliver the order even after complaining and they cancelled the order and said order was lost.

Dear Sir/Mam,

I ordered two parcels thru your shipment service. Order nos. are[protected] &[protected] on 08-Jul- 18 & 09-Jul-18.

But due to changes in contact no. i could not received my parcels till date on mentioned address during shipment.

I want to change my contact no. from +91 [protected] to +91 [protected].

Please help to solve the issue.

Please contact me on +91 [protected]

I had placed an order online through Ur Pet Plaza and the order was despatched through Ecomm Express couriers.

The above shipment was not even attempted once but the Ibrahimpatnam branch, Telangana has updated the website stating that attempts were made and the last attempt for delivery was refused by the customer. I am truly appalled at the level of service that is being provided by this courier, who lies to customers. It is disgusting to say the least. The call centre provided me with a contact number ([protected]) but no one is picking up the call.

Would appreciate your kind intervention in this regard.

TRACKING NO.[protected]
ORDERED FROM : www.mrfit.in
i contacted ecom for my order but they do not respond and always keep on providing fake estimated time and date. I appreciate if you could resolve my issue and they donot have proper contact and address as well. it very difficult to reach them. appreciate your support to help us resolve the matter asap.
thankyou

I was expecting delivery of 3 products today through courier company Ecom Express. In evening I received a message as below -

"Dear Customer, Your shipment[protected] is undelivered after 1st attempt on[protected].Please contact call centre @ [protected] - Ecom Express"

Today, Saturday being my weekly off I was home entire day. No one had come to my delivery address. There was no attempt of delivery. I guess the delivery boy might have casually put remark of customer not available to avoid todays delivery to take a day off. When taken up with the call centre contact no., there approach was casual with proper approach for handling the complaint call.

At the end of the day I haven't received the delivery. Very unprofessional service by the company.

- Unsatisfied Customer

Ecom express is such irresponsible courier service.i have not received my order yet.If I check status it's said customer refused, but they never called nor came to the address what I gave.Infact I called them, they said they will look through and call me again.But no response yet.Next time wen I call, they don't take call or cut my call
Such a poor service.Will never order anything if it's coming from ecom delivery.

Product undelivered for week. Ill behaviour done by delivery person. Phone cut aggressively in between the call. Refused to deliver and instructed me to collect parcel myself from the office. When complaint made in the customer care of e com, he also defended the wrong act of delivery person along with it no general solution made.
SHIPPED THROUGH: Ecom Express
AWB No:[protected]
Kindly look into the matter.

Hi,

My AWB no:[protected]#
On july 7th I got a call from delivery man that my order has arrived but he was in redhills as I wrongly entered the pincode as 600066 instead of 600064. After discussing with him, he said that my order will be delivered either on 8th or 9th of july.But haven't received my order yet.Please help me in tracking the order.

Thanks in advance,
Shobana sridhar

I had order my product on bewakoof.com and delivery is showing false tracking remark that customer is not available and refusing order.since 07/07/2017 But delivery person is not delivering to address . My order no is AWB No:[protected]
I don't know what their problem is instead of asking so many time to deliver they also done with my last order also plz take serious action against them.
This is poor service I had.

Your pick up boy of jodhpur (Raj ) khokhariya. Is irresponsible about work he doesn't know how to talk customer and when I will complain in your jodhpur they also not take seriously so I requested to to take action against both of them... I have recorded the matter so take action otherwise I have to do something ...

Thank you
Sir

For feedback about that matter [protected]@gmail.com

I ordered AWB [protected] wireless earphones from latestone.com its expected delivery date was 10th july but no delivery attempt was done by E.com however today its showing status as delivered. Why you guys are showing fake information when no delivery attempt was made i havent even received any call from you guys.
Take an immediate action and deliver my product i have already paid in advance

YOUR NAME: Prasanna
EMAIL ADDRESS: prasanna.[protected]@gmail.com
CONTACT NUMBER:
AIRWAY BILL NUMBER:[protected]

Its been 3 days I am waiting for the delivery and not even caring for my email which I have raised. Status is showing arrived and support team is not even considering my request even after multiple emails.

Request you to take necessary action on this courier services asap or else they will hide their black side and cheat customers like this.

Regards,
Prasanna.

Without calling customer and without customer knowledge they update the status like anything as per their choice

Worst delivery service ever...if you don't want to work then close your organization...

You taking 10 days to deliver the product from Delhi to Bangalore ...(in metro city)
After that also your delivery boy not calling and not informing anything but updating as per his word...

Can you send me the screenshot of call list when your delivery boy called me...

I ordered a item from AUTOFURNISH with order no 128771 on[protected] .
I got a message on[protected] at 6.29 pm to keep Rs 269 ready for COD shipment awb no[protected] is out for delivery . ( photo attached )
I got a message on[protected] at 6.37 pm that your shipment is undelivered after first attempt. please contact call center [protected]. ( photo attached )
Immediately i called on given no and spoke to Mr RAJU that i did not get any call from your delivery boy.
This is the second time i am facing the same problem with your delivery system with in a month.
I came to know that your delivery boy making me wrong because of his inefficiency to deliver the item.
please resolve the issue ASAP or I will contact the supplier to send by another courier.

Hello,
I have ordered shirt in Flipkart and the shipment is processed through Ecom express. 26th June the order was ready and on 30th June I have received a message that my order is out for delivery. Till now(10th July) I have not received my order. Courier boy phone is not available. It is a paid order. Can you take necessary action ASAP.
Thanks

My name is ram prasad sharma..order aiw num[protected]..i ordered one consignment from snapdeal and courier partner was ecom..my ordered reached gangyok by 5th of july..next day snapdeal gake my number of person carrying it ..i conracted tht number her name was asha pradhan, she said she is busy today and deliever it tomorrow..again tomorrow sge said the same thing..and 4 days passed by saying tomorrow..today she said there are too many consignment so i wont be able to deliever it..she also shouted at me..very poor ecom customer service...i will never again do business with you..delhivery, ekart are so fast and there customer services and there people carrying consigment are so good.now i know why sikkimese people dont prefer ecom

I am not getting any call from your execuive.
MY REGISERED MOB. NO. IS [protected], ALTERNATE MOB.NO. IS [protected]
I am worried about my shipment.
My registered Shipping Address is my Office Address.

I think your executive should come to WEBEL IT PARK and should not ask me to collect my shipment from UNITECH GATE 2. During office hours it is not possible for me to go to UNITECH GATE 2 to collect my shipment. I am a regular buyer of CLUB FACTORY. This is first time that I am facing such delivery problem.
Please give attention to my problem.

Dear sir/madam
I have a prepaid order some products from patanjali aurved haridwar with order no.[protected] on dt.25.06.2018 the company shipping the order in time but the courier company is not supply me my order and not responding my phone even after so many attempt when it was tracking the company show up the item in my location i.e binika with AWB no.[protected], please help me to get my order in time.

I bought a sling bag from club factory on June 14... They send it on Ecom express courier service...It was out for delivery on 24 june...But till now I haven't received it...The actual delivery date was on July 2nd...So, I called the customer service, they assured me that the parcel will be delivered on that day itself...2 times I called them...they gave me the same response... But now when I tracked my parcel, it is saying that consignee not available so the parcel is returned... How can this be possible when I was there in my house itself for the past one week...Also that delivery boy didn't contact me for atleast a single time...

Thanks for ur 3rd grade service...Ban ecom express...

I had been getting following message from EComExpress since[protected] that
"Dear Customer, your www.clubfactory.com "Prepaid shipment" awb No[protected] is out for delivery by ECom Executive Ph No [protected] pin 24479049".
BUT NOBODY CALLED ME OR CAME TO ME TO DELIVER MY PACKAGE TILL YESTERDAY.
Then I called on the provided phone no, I got an insruction to type my AWB NO. I typed[protected]#. Then I have been connected to ECom Executive but he told that he had no package with him for me and also told that he would contact his office and let me know. After 3 pm he conacted me and told me that he had my package with him and asked me to take the package from Unitech Gate 1 or 2. I told him to deliver it in my shipping address i.e. Webel IT Park near Unitech Gate 2. He told that he would come later.
Till 5.48 pm he didn't call me or came to deliver my package. I again called him but get no response.
Today I have searched my AWB No in ECom Express Tracking site and have seen it showing from[protected] to[protected] your courrier company couldn't contact me and I gave wrong address and so package is UNDELIVERED.
Please do something immediately. My Shipping Address is my Office Address and Saturday and Sunday our office will be closed. Please arrange to deliver my package on Monday,[protected].
Today I have tried to contact your customer support several times but got no response.