[Resolved]  Ecom Express — delivery not attempted - awb no.[protected]

Address:501510

I had placed an order online through Ur Pet Plaza and the order was despatched through Ecomm Express couriers.

The above shipment was not even attempted once but the Ibrahimpatnam branch, Telangana has updated the website stating that attempts were made and the last attempt for delivery was refused by the customer. I am truly appalled at the level of service that is being provided by this courier, who lies to customers. It is disgusting to say the least. The call centre provided me with a contact number ([protected]) but no one is picking up the call.

Would appreciate your kind intervention in this regard.
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Sep 2, 2018
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 18 July 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].
Regards,
Ecom Express Team
Complaint comments 

Comments

Our company is dispatched the product on 9th july and today is 12th july still we didnt receive the product within india for courier delivery more than 3 days is too late as there are much courier services which are delivering in two days i dont know why u guys are taking such a long time for deliveries customer are very irritated
Phone problem
Laxman Bhoir's reply, Jul 10, 2018
Prablem
Dear sir,
I 'm Kousik Pan, I have requested ecom courier service only mail this site not any contact no.
Where is my product no answer.?
Why?
I am waiting 3 days not to call only update out for delivery in 6th July .not received .
AWB no[protected].
What is the permit for courier service?

With regards
Kousik Pan
[protected]
I haven't received my parcel. AWB no .[protected],[protected],[protected],[protected]

Courier delivery boy not try to connect a single time for delivery the product and refund the product. Plz delivered the product immediately.

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