[Resolved] Ecom Express — delivery of my product

Pankajvits

from Delhi, Delhi

Address:

274301

You guys are wrongly updating that delivery attempted and customer not available but no one came to deliver the product and the delivery agent number given by you guys [protected], this person says on calling that i don't work for ecom now. Please get my product delivered. What you guys are doing and why giving wrong information. If you can't do it just deny it but please don't give fake promises to the customers. My shipment tracking number is[protected].

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Dec 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Ecom Express Customer Care's response Dear Pankajvits,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Comments

Hemuverma

from Raigarh, Chhattisgarh

My product with AWB NO.[protected]
Amount 6999rs I have not found and today i have received msg by ecom it will be delivered 11:55 am
But I have not found my order then I'll talk to courier boy he said he don't know this shipment.
Then 2:17 pm it will again show out for delivery
Please solve my complained

Ecom Express Customer Care's response, Nov 19, 2018

Verified Support

Dear Hemuverma,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

marine vel

from Tiruchirappalli, Tamil Nadu

I got this message from ecom exp on 03 November Dear Customer, your CLUBFACTORY "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected] but that sales man big cheater he didn't contact me and i couldn't contact with him by this number

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Marine,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered with the confirmation of OTP. Please check if you shared OTP with anyone. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

Tejas Chavanke

from Pune, Maharashtra

I want to return my product please you tell me process the saree in imges and the saree is deliver is very differnt i dint like this saree

Ecom Express Customer Care's response, Nov 19, 2018

Verified Support

Dear Tejas Chavanke,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

Amit amar

from Muri, West Bengal

I had been continuously told for last 4 days that my parcel whose AWB no.is[protected] will be delivered today but at the end of the day it is being rescheduled... I am fed up of this rescheduling and calling again and again to customer care...

Ayush Kumar Kedia's reply, Nov 17, 2018

Mera bhi abhi tak delivery nahi huwa hai

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We shall cross check with our center and try to get this resolved.

Regards,
Ecom Express Team