[Resolved]  Ecom Express — ecom express - pickup rescheduled for next day

I ordered something from myntra.com with tracking no. [protected] on 2nd of july and it shows me that the item was shipped to delivery centre on 3rd of july but since them whenever i am tracking the order on ecom express official website it keeps showing me that the pickup is scheduled for next day. I don't understand that what is wrong about the order and why it is being delayed
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Jul 22, 2019
Complaint marked as Resolved 
Satisfied by answer
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ecom Express Team
Complaint comments 

Comments

AWB [protected]

Worst customer service i have ever seen . Parcel lying for more than 6 days no one is bothered to deliver .Please avoid such companies
Ecom Express Customer Care's response, Jul 10, 2019
Verified Support
Dear Sir,

Greetings from Ecom Express!

With reference to your query regarding the AWB number 2000244909, as per our records the said shipment has been delivered on 1st July at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.


Regards,
Ecom Express Team
I want to reschedule my parcel for tomorrow.
(It's already out for delivery).
AWB Number:[protected].
Order number:[protected].
Ecom Express Customer Care's response, Dec 28, 2020
Verified Support
Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 24th December.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express
Hlo.. i want toh reschedule my parcel delivery for today 3 april.. its already to late sir ..
My order shipment no. Is [[protected]]..

Please reshedule my parcel. Shipment id-[protected]
Ecom Express Customer Care's response, May 10, 2021
Verified Support
Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express
Hi

AWB [protected] - this order was supposed to be delivered on May 27th, the delivery guy went away without giving me a call and now I am after you guys to get it delivered to me!! When can I get this product I need it at the earliest as it was last one in stock, why is it this difficult to deal with you guys ???

Expect a resolution and the delivery of this product ASAP
My order with awd no. [protected] was attempted yesterday...but due to network issues didn't get a call...can u reschedule my order for today

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