[Resolved]  Ecom Express — iam complaint about ecom express

Sir my self bharath raj from banglore. This is to draw your attention to the unsatisfactory courier service by your company. My tracking number is[protected]. I was orderd in club factory and that is shipped in ecom express. When i tracked my order it shown that is delivered. But iam not receive my product and any. Phone calls from your staff members. Then i was gave complaint to ecom express branch that is located in bangalore (Hebbagodi) they say order is delivered. I was told that iam not receive any oder how they gave to other... He told that our delivery boy is gave your parcel to someone else and your staff members says that he is made mistake and he gave to other. How they gave my parcel to other without making any phone calls and. Any proofs. How irresponsible he is. I regret to say that i am literally disenchanted by the service you provided this time. I never complained about any of your service but this time it was big let down.
I hope you will take a serious notice of this complaint immediately. I shall look ahead to your reply

Sincerely,
Bharath raj
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Apr 26, 2018
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2018
Ecom Express Customer Care's response
Dear Bharath,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our centre and try to get issue resolve

Regards,

Ecom Express Team
Complaint comments 

Comments

Hello Econ Express. My product is still undelivered. I gave a call to your service centre but unable to pick up a phone call also. I am from Gangtok, I am looking for delivery of my online purchase. Kindly assist me to get deliver of my packet from you. Looking for your positive and fast response. Thanks
Ecom Express Customer Care's response, Mar 27, 2018
Verified Support
Dear Bishnar,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 011-30212000 for further assistance.
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