Ecom Express — medicine did not returned to the seller in 24 days

imr786

from Delhi, Delhi

Address:

Lodi Shaheed, Gaya, Bihar, 824211

I had purchased medicines from medlife and was delivered to me by ecom express. Due to change in RX I returned the medicines to the sender on 1/10/19 with AWB number[protected]. Today it is 24/10/19 but the medicines have not reached to the sender so far and I have not got my money back. I have registered complaints five times to the company's website but there is no response from the company.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

With the reference with your query, the said return shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please write back to us in case you would require any further assistance.

Regards,
Team ECOM Express

Oct 29, 2019

Updated by imr786 Your delivery person is out for delivery from 21/10/2019 with the package having AWB no[protected]. Today it is 29/10/2019 but the medicines have not reached to the Seller.

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Comments

pravimc

from Ernakulam, Kerala

Hi
I have order some product from amazon, now it's seems like my postal code is wrong in amazon site . tracking no.:[protected]. Now i want to change my postal code . Could you please deliver to the updated address.

Now my package held by Ecom Express shoranur .

Ecom Express Customer Care's response, Oct 24, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 2002823167, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

vishumadhu

from Gurgaon, Haryana

Sir

I have received wrong product against my order no 11066 from leonenterprises (vide Tracking no [protected] )on 11.10.2019 and I have already paid Rs 1000/- cash against my order and i am not able to return the product.

I want my money return back from leonenterprises.
Kindly look into the matter on an urgent basis

Thanks
Madhu

Ecom Express Customer Care's response, Oct 25, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

Shiraj kathuria

from Dharmsala, Himachal Pradesh

Order ID : Ansh
Courier Service Company : Delhivery
AWB No. :[protected]
Sir I when courier boy called me I was out of town and they said when u return the city tell us we will give u the courier.but now they are not answering properly.i have called them 3 times [protected]

Ecom Express Customer Care's response, Oct 25, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express.

We request you to coordinate with relevant company for further assistance.

Regards
Ecom Express