Ecom Express Complaints & Reviews

Address: Bhandup (WEST), Mumbai City, Maharashtra, 400078

I placed my order on[protected] in zoylo and the product has been started shipping from hyderabad on same day by ecom express. When i call to ecom express customer care support they have updated me that due to some techincal issue the product didn't reach to mumbai hub. On[protected] again i have called to customer care support they updating due to bad weather condition the product will be delay.
The product is medicine for diabetics patient they have ensure product value to patient. They are irresponsible again they have provided me a mumbai hub contact person number bhusan, when i called him he is saying i have left the job please contact to ecom. This is also one the reason of irresponsible from ecom express

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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S

syedumar21

Apr 13, 2021

thw service provided by Ecom express is pathetic

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S

syedumar21

Apr 13, 2021

the service provided by ecom express is pathetic

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G

Giuhjbgrs

Oct 5, 2021

I ordered a black flared jeans and got some blue kurti peice. I payed 670 for it and I had ordered it from a instagram shopping website but they just scammed me

2527377424 - Comment #3903222 - Image #0

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Ecom Express Customer Care's response, Oct 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Mumbai City, Maharashtra, 400012

Such a pathetic service by economists express, i have my parcel kept in mumbai delivery centre for ages and no one is making an effort to deliver at my door step, useless to call their worst customer care service who do not have any idea in which ware house parcel is kept so i can make self pick up. Would recommend donot use this pathetic courier service ever, instead the parcel will reach much faster if you deliver by walking the road. The higher executives should take a note and try to improve as in today’s 21st century you all take ages to make parcel reach to your customer.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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On 3rd september my package with awb [protected] was suppose to be delivered. The delivery boy chandan gupta didn't come to deliver it and falsely he updated the status that customer was not available. Ever since i keep on calling ecom customer care and they keep on telling me we are arranging delivery but no further attempt has been made till 9th september.in 10 september i again called them and customer service representative told me she arrange delivery but in 11th september it showing the status rto lock. Econ express is the worst courier company i haven't seen. There delivery boy falsely updated status to harass customer.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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My order delivery with awb [protected] has been revised by four times from nashik ecom express executive. They gave reason that your address is unlocatable. At 31st of aug delivery executive has called me for confirming address and he went for wrong address and consignment place for further delivery date and since delivery dates got revised by four time.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with the concerned team to get this expedited and shall keep you updated on the same.

Regards,
Team ECOM Express

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Address: Chennai, Tamil Nadu

Hi plz return my package refund my amount plz sir i amount was lost
Order number-[protected]
[protected] plz return my pacage my amount was refund sir plz i lost my amount qurier delivered via ecom ecpress plz refund my amount 1900 rs my money was lost its fake company really plz my money they get it soon that time u return my amount... My number [protected] amt give to indian bank account sir

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

Sep 11, 2019

Updated by shalini neela K k sir thanks plz soonly return pickup soonly refund my amount sir plz

Sep 24, 2019

Updated by shalini neela Hi sir any updates sir plz reply me

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M

Manthan Patidar

from Jodhpur, Rajasthan

Sep 10, 2019

मेरा नाम मंथन पाटिदार मेने ऐमज़ॉन से केश ओन डिलीवरी ख़रीदारी की जिसका Ecom द्वारा पार्सल मुझे दिनांक 26/08/2019 ko मिला जिससे मुझे डिलीवरी चार्ज लगाय हुआ जबकि अमज़ोने पर डिलीवरी फ़्री हे

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

P

Prasad Wakode

from Mumbai, Maharashtra

Sep 10, 2019

Dear sir my name is Prasad Ramesh Wakode, i want to return my order because
my demand's Kotuk branded Company Shirts but supply not branded company Shirts
Supply for Product Name - Fashionable Simple Wear Tailered Fit Solid Casual Shirt
Please return my order and refund my amount 1000.

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Prasad,

Greetings from Ecom Express.

We would like to inform you that we deals in logistic courier services. We request you to coordinate with your shopping portal for the same.

Regards
Ecom Express

A

Avipiu

from Mumbai, Maharashtra

Sep 10, 2019

Item not delivered but as shown it was delivered i need any solution till 8 days they not provide me any solution i am tried to call and mail them

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

H

Hemant Pasare

from Nagpur, Maharashtra

Sep 10, 2019

I have booked Diseal company smart watch the distributor and delivered watch are not same. They making us really fool I am really unhappy if customer is going to pay for it give them properly proposed product.
I hope my products will be refunded

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

D

Diksha parihar

from Noida, Uttar Pradesh

Sep 10, 2019

This product is not on time n now im not available for this so plz cancel this order

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

R

rahul srivastva

from Mumbai, Maharashtra

Sep 10, 2019

Product not receveid my current location

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Newton, Kolkata, West Bengal

Dear Team,
I have booked shirt by online and payment mode was cash on delivery. Today shipping man delivered my product and cash payment has done by me. Shipping boy Awb number is [protected]. After open my packet I see product is totally changed. Lot of time I have tried to contact with return address or number, but anybody not received my phone. I can not understood who has changed my product courier company or booking company. Please you hold my payment to customer and give me solution how to return this item.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

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Address: 18-87, Bhonthal street, Near head post office,, Kurnool, Andhra Pradesh

Sir,
We are from nandyal, kurnool dist, andhra pradesh sir we are shoping on online[protected] m3 smart band but seller m2 smart band this is not working order no : sbb[protected], ecom express courier no : [protected] today date :[protected] at 11:00 am order will delivered but iteam not working properly please refund my amout rs. 1049.

Thanking you sir

Ecom Express customer support has been notified about the posted complaint.

Sep 09, 2019

Updated by kalyanss Sir,
we are from Nandyal, Kurnool dist, Andhra pradesh sir we are shoping on online[protected] M3 smart band but seller M2 smart band this is not working order no : SBB[protected], Ecom express courier no : [protected] today date :[protected] at 11:00 am order will delivered but iteam not working properly please refund my amout Rs. 1049.

thanking you sir

Verified Support

Sep 10, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

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P

palaniappan vijayan

from Mumbai, Maharashtra

Sep 10, 2019

Am not satisfied with the product ..the product which i received is not up to the mark as we expected...kindly refund my amount

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palaniappan vijayan's reply, Sep 3, 2019

kindly return my product which i received

Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

J

Junadhar Singh

from Walajapet, Tamil Nadu

Sep 10, 2019

Plz cancel my order because delivery date is to late

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

S

Subhash vishwakrma

from Delhi, Delhi

Sep 10, 2019

The product delivered to me is not as per the picture shown in Facebook it is unliked by me please return the product delivered to me as soon as possible

Thank you

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Ecom Express Customer Care's response, Sep 11, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Gurgaon, Haryana, 502032

I have placed an order through creez online shopping for clothing and there is no delivery done, but updated as delivered. From september 5 i am trying to call the company and the courier people, there is no response from both of them.

They say they registered complaint, both action is being taken. It is prepaid order and i am waiting from almost 27 august.

Neither creez nor ecom express people are higing information. No one stays in my home and i don't leave my home. No one visited or called for delivery. It is just updated delivered. There is no response at all. What kind of pathetic service is this? Please do needful.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

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S

Santhosh santo

from Mumbai, Maharashtra

Sep 9, 2019

Mike is not working properly and charger is not lasting long.

order not received no response - Comment #3530602 - Image #0

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Santhosh santo's reply, Sep 6, 2019

Mic is not work properly and changing is not working

Ecom Express Customer Care's response, Sep 10, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express!

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

S

Syedsiddiq Ahmed

from Mumbai, Maharashtra

Sep 10, 2019

I need to return the item and i need refund coz what expected i didnt got

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S

Sidhant Singh Kohli

from Mumbai, Maharashtra

Sep 10, 2019

I am sidhant kohli My order number is[protected] For an emergency problem i want to cancel this order now. So it's on due of date...
I don't get product on time. Now am not in state so plz cancel it.

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Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India), Gurgaon, Haryana, 122002

Sir/ madam,
I have received wrong product. I want my money back. My awb no id [protected]. I have ordered from blush kart. Now i dont have any number to contact. Please help me in getting my money back. I have paid cash rs.1810 to e-com express courier, now e-com courier is also not providing me the number of the same. They are telling that they dont have number it is not possible because they are going to pay the rs.1810 to the person. Please do take some action against this. There are many consumer like me. And Ecom persons are helping these fraudulents by keeping their identity confidential. I want refund of my cash from ecom express. They send unnecessary links for refund which is basically way to hack the account. Such a big scam and ecom is supporting and this is not for me there are several others. Kindly take strict action on this courier company as well and I want compensation from them.

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Ecom Express customer support has been notified about the posted complaint.

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D

djoy861

from Port Blair, Andaman and Nicobar Islands

Sep 10, 2019

I have not received my order.
My awb number is [protected].
I have gotten illiterate response from DELIVERY BOY.
Did not received my call.
DELIVERY BOY IS ILLITERATE.

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S

Samar Bhattacharya

from Mumbai, Maharashtra

Sep 10, 2019

Phone hot .phone chrjere dile hot hoyea jachre.phone aktu net korle phone gorom hoche.apnara jodi phoneta returan nen bhalo hoe.

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Samar Bhattacharya's reply, Sep 1, 2019

Mobail phoneti chare taratari ses hoejache

Samar Bhattacharya's reply, Sep 1, 2019

Ai phone tachti tikthak kajkoche na.chrjare dile otmetick apps oppne hoejache

S

Samar Bhattacharya

from Mumbai, Maharashtra

Sep 10, 2019

[protected]

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Address: Chakchechaul Naubatpur patna near DR SIYA RAM SHARMA, Patna, Bihar, 7001653914

Maine ecomexpress se bluetooth headphone order kiya tha jisme sound nahi aa raha hai problem ho raha hai jise return karna chahta hu hame jald se jald headphone return karwa kar account number bank of india naubatpur [protected] par refund amount bhej dijiye apka shipping agent ka call connect nahi ho raha hai please [protected] par call kar apna product return karwa le

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to return the shipment.

Regards,
ECOM Express Team

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S

Sumesh jose

from Malappuram, Kerala

Sep 10, 2019

I didn’t got my parcel. But i got message PARCEL DELIVERED! Delivery guy called me and asked me the location to deliver the parcel.i told him the exact location. After 5 minutes i got message like parcel delivered! So i called the parcel office but it’s not responding. That parcel was really urgent for me.

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V

VEER COMPUTERS

from Mumbai, Maharashtra

Sep 10, 2019

Sir/madam
I'm used your services since last 5year but don't have any problem.
But last week I fill your service to bad because your delivery boy used to abuse language.
Please improved your delivery boy beehives.

Your delivery boy details

[protected]
Rahul Kumar
Bero Ranchi
835202

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

My awb no.[protected]
I want to return my order which i buy from snapdeal deal. But your delivery boy not come.. About 20 days gone but my pickup still pending. I told them come on sunday or monday if not then come after 5pm for tue to sat but they never come on time..

I take break and leave from my college but there is no call from delivery agent. When i call them they only said they will not come.. What is this? I have call recording..
The telling me lie i wait about an hour and there is no call from your delivery boy and when i call the he said lei that he was come and now he go..

I have call recording.. Tell me where i send you the recording

Sep 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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J

Joy guha

from Noida, Uttar Pradesh

Sep 8, 2019

My issue is solved now.

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F

Faizantk1

from Mumbai, Maharashtra

Sep 9, 2019

I ordered wireless ear buds they deliverd me highbass headphone out side box printed wireless ear buds but when i open the b9x i got inside highbass head phone worth of rupees 1849 i need my money back
The make fool consumer how do i get my money back otherwise i need my replacement

picked up of snapdeal product - Comment #3530476 - Image #0

picked up of snapdeal product - Comment #3530476 - Image #1

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Address: Forest training center ilwala, Mysore, Karnataka

The mi band i ordered is of bad quality and it is used product. The charger is not available with it and it doesn't provide the extra belts for band. The bluetooth earphones it provided is of not qualify product. The belt they provided is bad quality and in not good condition to wear. The band is not working when i weared it. They charged more money for that so i request them to refund my amount.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.

Regards,
ECOM Express Team

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Address: kothapalli street rayachoti, YSR, Andhra Pradesh, 516269

Very worest delivery boys and staff in our rayachoty town, 516269 pincode, no respect to customers, very bad company, total fake peoples and very bad behavior doing staff and delivery boys, worest delivery ecom express company, no respect and no value giving to customers, please remove alla staff in ecom expess, or stop ecom expess company, worest persons

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

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Address: Mumbai City, Maharashtra, 400003

I am a vendor selling on snapdeal & amazon. I have several packages awaiting for dispatch. One of the them is [protected]. After repeatedly contacting snapdeal and e-com express, there is no response from them.

I'm tired of waiting for orders to be picked up. My customers are cancelling orders. They are losing faith in our brand. Just because the logistics team is not able to dispatch orders.

Terrible experience. Customer services is so rude. Typical delhi.

Have had a hard time trying to get somebody to follow up on my dispatches.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We apologize for the inconvenience caused. We shall coordinate with our concern team to get this resolved at earliest.

Regards,
Team ECOM Express

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Snapdeal.com Customer Care

from New Delhi, Delhi

Sep 6, 2019

Hi,

We are sorry for the unpleasant experience you’ve been through. Please share your seller ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: New Delhi, Delhi

I ordered a watch from gadgetsohub, got watch in 5 days from ganpat trading delhi through ecom express awb no [protected], opened the parcel, it was a fake broken old item. Then form internet i found that gadgetsohub and ganapt trading is fake companies and ecom express only promoting this fake companies by collecting cod and not giving any seller contact details to customers.

Ecom Express customer support has been notified about the posted complaint.

Sep 05, 2019

Updated by Sharon S Sharon If we call the executive number, computer reply will come to enter AWB number, and after entering message will come as not valid number.
Today collected COD amount. take the fake product back and give the money back.

Verified Support

Sep 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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S

Sunny Hiremath

from Mumbai, Maharashtra

Sep 6, 2019

Your courier pick up my item..Booking watch on Snapdeal. Cancelled my order on 2day back.your executive come and pick up my item.in Snapdeal my account show# pick up and attempt.please take action about courier executive.my order no below attachment

this is a spam company promoting fake online companies. - Comment #3528699 - Image #0

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Address: 500008

I ordered an item from nailzvilla on 7th august, 2019. The product is not delivered. The status is "shipment rto lock). The ecom express customer care is always telling that my product would be delivered within next 24 hours, but it is been a month and my product is not delivered yet.
I need my product soon please. The customer care is also not very active and always tells the samething always.

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Sep 05, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: bheru ji ka chowk kapasan, Chittorgarh, Rajasthan, 312202

Sir i buy combo of 3 fashionable style slim fit shirts
- choose size: l, casual 3, price-rs.899 rs.899, cod charges:rs.0
Sub-total:rs.899, shipping rate:rs.100, total:rs.999
Payment address/shipping address-vinod kumar acharya, at/po - bheru ji ka chowk post - kapasan, rajasthan pin - 312202
Order id: [protected]
Date delivery : 3/9/2019
Payment method: cash on delivery
Shipping method: shipping rate, email: [protected]@gmail.com
Mobile:[protected]
This is wrong product
I want to return the product because of when i open the packet i see that those are not same what i want
Please return payment

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S

Shahzad Mansuri

Jan 16, 2020

Palese return my payment
My oder num 89590546_1

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Ecom Express Customer Care's response, Jan 16, 2020

Verified Support

Dear Sir,

Greetings from ECOM Express!

Please put forward your concern to assist you accordingly.

Regards,
Team ECOM Express

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Address: C-11/11, Beas Hospital, Amritsar, Punjab, 143201

This complaints is regarding order no[protected].
I ordered a shoes from Flipkart and payment of Rupees 389 is paid through my credit card.
The estimate date of delivery was 29 August 2019.
No any call on 29 aug is received to me neither on my registered number nor on my bill address details. Order was not received to me on 29 but online tracking was showing that the order is delivered. Next day i call to ecom service number they told me that your order is placed, ask to your neighbour or your main gate( I lived in a Hospital Complex). Then i checked in my main gate and my order was placed in a table that was not secured.
My order was prepaid. courier service not given my order in safe hand. No sign from receiving person was taken, no proof of identity was taken.

Now after complaints on 30 aug they ask to bring me a copy of your Id proof.

Regards
Naresh Kumar
Beas Hospital, Beas
M-[protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

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Sep 24, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

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M

manoj veerasahu

from Noida, Uttar Pradesh

Sep 6, 2019

Smart watch battry backup nod good

my prepaid order was delivered to unknown person - Comment #3528595 - Image #0

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manoj veerasahu's reply, Sep 5, 2019

Smart watch bettry problem

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Address: vill nagla nihali post neoli dist kasganj, Kanshi Ram Nagar, Uttar Pradesh, 207245

Sir mene ecom express se 3 sirt order kiye the jo mujhe aaj 3 sep 2019 ko 12 baje mile
Jb me order kiya tha to cloth kuch or dikhaya gya or deliver kuch or kiya gya he me product return krna chahta hun
Date of delivery 3 sep 2019
Client no. [protected]
Pickrr cod.[protected]
Ecom executive ph.[protected]
Desirable resolutiton. Refund
Thanks

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Sep 03, 2019

Updated by manish kumar maurya11111 I have received a fake product. I want refund of my product. I have been trying to contact the customer care number. There is no one responding. The company seems to be fraud. Horrible & unprofessional way of working.
I ordered an denim stylish solid comfortable shirts for men for my friend which costed me 999 Rs. The order I got was totally fake. I just want to return it & want my money back.
Reference ID - ss25537
Order ID - 7435210
Tracking id -[protected]
Order date 31/08/209

Verified Support

Sep 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We apologize for the inconvenience caused. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 3 Sep at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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S

Saklen Sumra

from Mumbai, Maharashtra

Sep 3, 2019

Size no fit

not satisfied cloth quality - Comment #3526738 - Image #0

Reply

Saklen Sumra's reply, Sep 3, 2019

Size no fit

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Address: ns trade linkerr, dynasty lubes bharat petrolium, nagamapal kanjabl lampak kanjabl lampak imphal 795004 manipu IMPHAL MANIPUR INDIA 795004, Imphal East, Manipur, 795004

Our vendor pick up tracking is [protected]

Our firm name n s trade linker
Last 2 days our 2 vendor orders was in waiting for pick up,
Our destination address was this is below there

Ns trade linkerr, dynasty lubes bharat petrolium
Nagamapal kanjabl lampak kanjabl lampak imphal 795004 manipu
Imphal
Manipur
India
795004

Please pick up argently and call me on this number i[censored] need help [protected] and [protected]

Ecom Express customer support has been notified about the posted complaint.

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K

Kishan Tarpara

Sep 3, 2020

PIKUP IN surat
Ashirwad
aDD. UG-5, MD TOWER, MINIBAZAR, VARACHHA ROAD, SURAT
395006
MO [protected]

PLZ PIKUP

vendor pickup - Comment #3729280 - Image #0

Reply

Ecom Express Customer Care's response, Sep 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

A

Ayesha Bukhari

from Powai, Maharashtra

Oct 16, 2020

Hello my order [protected] is in transit and not moving since 28 September. Please look into it. It has been a month now

Reply

Ecom Express Customer Care's response, Oct 26, 2020

Verified Support

Dear Mam,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

We shall keep you updated.

Regards,
Ramen
Team Ecom Express

Ecom Express Customer Care's response, Oct 31, 2020

Verified Support

Dear Mam,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 30th October at the Vendor address.

Regards,
Ramen
Team Ecom Express

M

MOOD COACH

from Delhi, Delhi

Dec 16, 2020

Dear Sir,

What is the reason that I am not given your office address and phone number from your customer care center even when my customer is ready to receive the parcel.

AWB NO. - [protected]

NAME - MOHMD RAFIQ
MOBILE - [protected]
ADDRESS - NELLUR COMP, MAIN ROAD, NEW SITE, BILAL NAGAR, TALUK - CHANNAGIRI,
DIST. - DAUNDGIRI, DAVANGERE,
Davangere, Karnataka
577221.

Thanks and Regards,
Moodcoach lifescience.
Mobile - [protected].

Reply

U

United 18

Dec 29, 2020

Respected sir,

Here are details of order, courier sent by Ecom Ros through Shiprocket. Please check the attachment...
AWB No : [protected]
Order Id :668
Name : Sushant Bhardwaj
Order Date : 20/07/2020
Current status of order is LOST.
So, how you will refund this amount (Rs.649/-)
Kindly guide to resolve this issue. Expecting a positive response.

Thanks and regards

AMISHA SHAH
UNITED 18 CLOTHING CO.
MOB. NO. :[protected]

vendor pickup - Comment #3781612 - Image #0

Reply

Ecom Express Customer Care's response, Jan 2, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

With the reference to your query regarding the AWB number 8632930475, pleased be informed that your shipment reached our delivery center in a damaged condition due to which the shipment could not be delivered. Request you to kindly contact your shopping portal in this regards for refuns related query.

We deeply regret for the inconvenience caused in this regards.

Regards,
Ramen
Team Ecom Express

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