Ecom Express — non cooperation for wrong delivery

Address:

10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India), Gurgaon, Haryana, 122002

Sir/ madam,
I have received wrong product. I want my money back. My awb no id [protected]. I have ordered from blush kart. Now i dont have any number to contact. Please help me in getting my money back. I have paid cash rs.1810 to e-com express courier, now e-com courier is also not providing me the number of the same. They are telling that they dont have number it is not possible because they are going to pay the rs.1810 to the person. Please do take some action against this. There are many consumer like me. And Ecom persons are helping these fraudulents by keeping their identity confidential. I want refund of my cash from ecom express. They send unnecessary links for refund which is basically way to hack the account. Such a big scam and ecom is supporting and this is not for me there are several others. Kindly take strict action on this courier company as well and I want compensation from them.