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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6460

Resolved

1266

Unresolved

5194

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 109

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I order a item on ajio on 6th July 2021 and delivery date was 14th July and today 18th July when track the order it shows shipment RTO Lock. I need this for Bakrid please do something AWB Number :- [protected]

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Bilal,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Dibrugarh,Assam

My AWB no is [protected] with order no 34540204.For an emergency problem i want to cancel this order now. My younger brother is hospitalize now. So i have a big money problem. I can not pay the required money. Please cancel this order. Now i am out of station. So i can not except the order. Please cancel this order now and send me confirmation.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Sam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I'm so relieved to find out that Ecom Express has been providing impeccable quality of service for everyone, judging by the number of complaints here.
Before Ecom marks this as resolved, which seems to be their main concern, I have to state that following any unsatisfactory response, I'll have to follow legal action
This is my only complaint:
Date: 11/7/2021 Tracking log says ""Shipment un-delivered Delivery Attempt Not To Be Made"

Please see attachments for details

+5 photos

Ecom Express customer support has been notified about the posted complaint.

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S

Srishti#18

Jul 21, 2021

hey, same issue, Is there an update about your order?

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Please deliver my order, it's there in DC but they are telling out for delivery lock on the product.. but Ajio called and said we reattempt delivery why they lock it no chance. You people delivered many times to the same address. How come it is wrong address now. My AWB number is [protected]. Kindly resolve this issue and deliver the order..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Ecom Express Customer Care's response Dear Nithya,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Punarjani, pallivasal, chithirapuram PO, Idukki, kerala-685565

I have not ordered anything from Ecom express. Today evening after 6.30 a delivery boy came and delivered a parcel on COD Rs. 600. My Friend received it and paid the amount. I was not there. When opened it was an under garment for girls cost below Rs 100.
I just want my money back.
Pls don’t allow them to repeat fraudulent again

Ecom Express customer support has been notified about the posted complaint.

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S

Swati Bourai

Jul 18, 2021

Brother the same is happening with many other.I have received the COD order twice.
First time my mom paid it and second time we refused the order

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Dhruv,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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Address: No: 957 , east street, semmankuppam, kattukudalore (post) panruti(tk)

I am Mahalakshmi S . I bought dress from ecom express. I received it. I am not satisfied with that product. I ordered different product but delivered different product. Poor quality and damaged. Please help me to return the product. Track id [protected] order date: 10/07/2021 Delivered date: 16/07/2021 Rs:750

Jul 19, 2021

Complaint marked as Resolved

My complaint was not resolved. Ecom express didn't contact me . My money was not return back. Pls return my money. Company didn't take any steps to resolve my problm. Pls solved it.

Ecom Express customer support has been notified about the posted complaint.

Jul 18, 2021

Updated by Mahalaksh Pls resolve my complaint soon . Pls return my money

Jul 18, 2021

Updated by Mahalaksh Y u marked as resolved. My complaint was not resolved. Pls return my money soon

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M

Mahalaksh

Jul 16, 2021

Ecom Express Executive [protected] PIN: 36335 will deliver your Pickrr order [protected] today. Pay Rs 749.0(CASH, CARD, UPI).
I received the used dress. Poor quality with damage

M

Mahalaksh

Jul 17, 2021

Pls return my money .

M

Mahalaksh

Jul 18, 2021

Pls solve my prblm. Pls return my money

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Mahalaksh,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

Mahalaksh's [Complaint's author] reply, Jul 21, 2021

How to contact shopping portal?

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

We regret the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

N

Nareshrajput

Aug 2, 2021

Unsatisfied product and one packet is missing. Dirty dress

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Address: Akalvya CHS Flat B 401 Plot 69 sector 21, Jalvayu vihar Kharghar

Ecom Express Executive [protected] PIN: 89818 will deliver your Pickrr order [protected] today. Pay Rs 649.0(CASH, CARD, UPI). Code to refuse is 888580
Received 3 shirts parcel on 13th July 2021 content 3 shirts which were old & used with above reference.amt paid 649.
I called up so many times for complaint but no response always busy
I request you to please refund my money 649 which were paid against delivery & collect parcel

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Ecom Express Customer Care's response Dear Suresh,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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Hi
My tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than 50 mints

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Jul 16, 2021

Updated by Aruna Upadhyay tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than 50 mints

Verified Support

Jul 20, 2021

Ecom Express Customer Care's response Dear Aruna,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Haveri 581203

Your delivery partner has cancelled my order through asking OTP and missguide me

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Your delivery partner has cancelled my order through asking otp and missguide me please help me...

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Address: Bhubaneswar

I have not got my order till no please send it by tomorrow by saturday i will be out of station so please send it by tomorrow

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Binamra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 19, 2021

Verified Support

Dear Binamra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Hi.
The goodies ordered have not received by me but the status shows it has been delivered to my address and even I have received a text message which says the order has been delivered.
Shipment AWB: [protected]

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Sandhya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Website: regularshirt.myshopify.com

I ordered a combo of 3 checked shirts(one denim blue and 2 more), but today i received totally different and cheap quality product of combo of 1 ordinary shirt and 1 t shirt.

Help me to return it..

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Abhinandan,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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My order not delivered but got msg that your parcel got delvered .delivery man asked my delivery code and it is showing my order got delivered but I didn't received my parcel
Delverey boy name -vaddi vinod

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I got very bad product and disappointed products, as soon as I got product I called ecom express delivery boy but phone was not going.
Product was changed, poor, used.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Taufiq,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Hyderabad

Website: Ecom express

Pathetic useless service by ecom express! My order was due about5-6 days ago and it still hasn’t been delivered. It shows next day delivery everyday and the agent calls me and asks my address everyday. As soon as I tell him the location he cancels the order and submits “order cancelled by customer “
This has been going on from the past five days straight and now OFD lock is applied. I can’t keep waiting everyday, we have a lot of other work to do as well! My order is[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2021

Ecom Express Customer Care's response Dear Tina,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: kunkova, Honnalib(t) Davanagere(d)pincod-577223e

Dress odrerded observed mismatch and found damage.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Rekha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Vip colony Kandra top gym right side road, Kandra

Return my product missing my product plz

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Rahul,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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My product was supposed to be delivered on 6th July, everytime I was getting message " Shipment undelivered cannot be delivered ". Now it's showing shipment RTO Lock. That means it's again returning back to origin. May I know what challenges were you facing during delivery. I couldn't found a single way to reach out to the CUSTOMER service. Amazon, flipkart, bluedart all those deliVERY COMPany can reach out at my address, what challenges did you faced????
This is so ridiculous. Stop doing business if you don't know how to support a valuable CUSTOMER.

I need my product ASAP, don't reply with ### comments. "We are sorry bla bla... "
I want the exact solution, that's it.

- Subhankar Dey

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2021

Ecom Express Customer Care's response Dear Subhankar,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: village post jhadol teh jhadol

My odar is damege he chuuni ahari [protected]
mo [protected] odar retun karna he

+1 photos

Jul 14, 2021

Complaint marked as Resolved

odar return damege name chunni ahari mo 8003712791 track id 8811233066 order date 07/07/2021

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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M

Mahalaksh

Jul 16, 2021

Order return name : Mahalakshmi S track id:[protected] order date : 10/07/2021

M

Mahalaksh

Jul 16, 2021

Pls return my order I am not satisfied with that product poor quality and damaged Name : Mahalakshmi S Track id :[protected] Order date: 10/07/2021

N

Narendra Macharla

Aug 2, 2021

Damag

N

Nareshrajput

Aug 2, 2021

My product is worst and and one packet is missing. Dirty and unsetisfactory product

S

Sukalyan Sahoo

Aug 16, 2021

Product fully damage & crack

Odar damage - Comment #3878130 - Image #0

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