Ecom Express Complaints & Reviews

Hello sir, i am saeed pathan your company is giving good service everywhere and you have branches everywhere, but we do not have any branches yet.
We have 100 parcels a day, but there is no branch at all, it takes time to get the parcel from another place and we do not even know at the right time so my request to you is to open your branch in our area as well so that we will also get good service.

Yeasterday one delivery boy called me and asked to come about 7 kilometers away of my house whene as i had submitted my residencial adress for the return but as i was not there so i was unable to reach him. He rudely talked me and said if you do not come i shall reject your return and hence he rejected too.
Kindly take proper action against him and tell them to pick my return.
Order no. [protected]

Hi

I have a product from naptol and vendor is ecom express.

2 times naptol try to send a courier hence two times i did not received my product.

Here what i observed while tracking, ecom staf[censored]pdating fake details like
Consinee not avalialable or requested for future delivery.
I not even get a single call from them.

See the awb numbers for proofs.

Awd [protected]
Awd [protected]

How can we take an action on them. We need to punish them, with fake courir service

So[protected] this is clubfactory order id and tracking number :[protected]..

This is wrong product received by costumer.. Please take action.

Costumer have no invoice about my product.. And the courier bag was damage.. Someone cheat with the package. Please take strick action.

So that this thing will not happen in future...

Mera order id [protected] जो की 6.10.19 ko udaipur aa gaya tha lekin local ecom express office ne parcel ko 6.10.19 ओर 14.10.2019 ko out for delivery show kar ke usko delivery attempted dikha dete hai aur parcel delivered. Nhi kar rhe hey mene ecom express customer care par bhi bahut complaint kiya lekin local ecom express office ke staff parcel deliver nhi kar raha local office ka staff jan boojkar pareshan kar raha hey. Worst service. Meri gujarish hey ki unke against sakht action liya jaye taki vo future me customers ko pareshan nhi kare.

We have ordered the products in online store a the product reached the nearest delivery center but the delivery members had done delay of 4 dahs by saying the lack of delivery boy. And the other one the pickup order since two days and by the same reason they always say that they cannot do it and refuse it. Onve they came to the near address and again they postponed doe two days. I request you to take action against these.

Hello sir i am a online seller in agra my firm name is softdeal creations. My complaint is that my packets are always ready for pickup but nobody comes for pickup i often call local office of ecom but they also said that pickup karwa dete h but nobody comes. I am suffering a lot also having huge loss due to this. Please do something.
Softdeal creations (Agra)
Mob-[protected]

Hello Sir my name is akhil and I placed a order in clubfactory online site and they are choosen you delivery services, and I want to cancel my because I'm not available in the area which the product will get deliver I have some work and moving to other city so I'm not available to receive the delivery, so I'm requesting you to cancel my delivery. My order I'd:([protected])
Thank you.

Hi,
My awb no is [protected]
I got message form ecom that my package out of delivery on 08 nov 2019 and today 13 nov 2019 and package not delivered yet.. Courier person comment on box that i am not available but i didnt get any single call for delivery... Such a worst delivery experience i ever had... I called to customer care they assured me to deliver today or tomorrow but package not delivered yet...

Hello sir, i ordered a tv box on baggood through 6.09.19 which i have not received yet. When i found out, i was told that the box has arrived in ecom express but i have not been deleverd yet. My awb number is [protected]. I have called in ecom express many times and every time i am assured to deleverd the product in 24 to 48 hours but it is not deleverd please help me and please make my product reach me.
If i do not receive my product soon, i will file a suit against ecom express in the consumer forum. So please request me to deleverd my product as soon as possible

Delivery person called me and i tried my best to give him proper direction but due to he is new in my area he is unable to understand my direction beside that i told him to wait as he had many more parcel to delivered bcz i was out of my house but my mother was at home. I was ready to collect my parcel 2 3 kms away to pick it up and he was ready to delivered it but after 10mns i received msg saying that due to no one at home the delivery cud not delivered to me. How come he give such feedback when he don't know my address nor my place...

I am dr. Venugopal booked bodycupids perfumeswith awb no [protected] and [protected] to venoor belthangadi taluk of karnataka with pin574242and nearest delivery offivlce is at moodabidiri. The first consignment has arrived on 7th it self at moodabidari. I enquired thro ph but still they unable to deliver inspite of many calls it is one of the worst service by the delivery office it seems pl have some action as early as possible

Dear sir my name is rohit thapliyal
And i ordered pack of two shirts of 998rs.
But i received one shorts and one shirt i dont know why.
Its very disappointing that you guys are ordering false product.

I want to say that i want my money back or parcel me my original order.
You are not having return online policy i cant find it on internet

Its a big issue otherwise i am directly going to police.
I am student and cant take this much loss of money

I made an order on club factory soa[protected] and it will be delivered today but call hasn't come yet... Please help me out... When i called ecom express customer care number... The response was that shipment hasn't been received... I don't know what to do.. Please help mmeas the ecom express isn't even receiving the calls... Also the tracking in club factory shows that by order has been shipped but ecom express says shipment hasn't been received yet

My name is dev paul. I make a online shopping adjustable waist band through paytm with online payment. My product not delivered till now but it shows lock the ecom courier persons number also wrong customer care also not connected. How can i get my product or get back my money??? I call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (09/11/2019) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked.
My awb number: [protected]
Order number: ecz155450
Order placed on : 24-oct-2019 16:43

Dear team,
I have buy a club factory product and product deliver by ecom (Tracking no.[protected] in frist attemped i am in out of station and 2 nd attemped our delivery excutive call to me and said the product not deliver today and in eveenig i have recived delivery failed message. On date 09/11/2019 i have visted our ecom express office located in basharatpur gorakhpur area to recive the product but at the time product not found and office assitance said today i have send the product at your home but in evening i have recive dilevery failed message.
This is very dissponinting service provide by our your team.

Sir/madam, product delivery confirmed by delivery boy roop singh but i didn't receive my product at till date. I was call him for asking about my product. He abused me. He said to me which you can do, go to do. This confirmation massage received since 2/112019 at 11:43. [club factory] your package [protected] for so[protected] has been delivered successfully. Please rate our service through this link: https://forms.gle/fQapxxbyfPHnDSja6. thanks for your support. Plz check attachment file

I ordered a product in club factory and the courier agent is ecom express vadakara center. The tracking details shows that the product is out for delivery and now it is re - dispatched and they are showing that it is not delivered due to unavailability of customer. I don't even got a single call from them and i tried to reach that number several times but the call has not attended or answered. What is the problem? When i will get my product?

My order from amazon awb no.[protected] is still undelivered. Last time they said that the address was unlocatable without even calling me... So i had to reschedule it... But again with disappointing result.. Today i got a msg for delivery of the product but didnot get any call so again i went to the particular delivery point of our area. There was 1 delivery boy from ecom, when asked he told that he didn't have my parcel and that another delivery boy was coming, so it could be with him.. But nothing happen... At 06:004 pm i got a missed call from[protected] & when i called back i was asked to input the awb no., so i did but it said the awb is wrong... Later i received a msg saying that i refused to accept the my amazon order awb no.[protected]... Still i rescheduled for one last time... I am exhausted and also very disappoint with such extraordinary service.. Do what is necessary to keep up the company's name...

I have ordered something from club factory with full and correct address. They sent it through ecom. On 7th Nov message has come that they will deliver. But in the evening sent a messege that attempt has been made to deliver but in wrong address and will be re dispatched. No phone call has been made and I also don't have their number to call. Till now they didn't attempt to deliver and call again. Please help.