Submit a Complaint
Clothing, Shoes & Accessories
Ecom Express

Ecom Express — parcel not received for last 8 days

Address:Neikkarapatty, 637209

I am from tamilnadu and rummy circle had me a parcel from mumbai on 11th october 2019 and it got shipped via ecom express on 11th of october and i got sms in which the product is going to be delivered by ecom express on 16th october 2019. But after sometime it is showing as delivered but i didn't get it. Its been 8 days since we don't received the parcel.
My order no. [protected]
My shipment awb is[protected]
Please provide me the details regarding my order...
+2 photos
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express
Complaint comments 
3 Comments

Related Ecom Express reviews

[Resolved]Ecom Express - Tracking no: 5848255735 closed without completing the return pick-up[Resolved]Ecom Express - Delivery not received or not replying ecom express[Resolved]Ecom Express - Order not delivered yet - untraceable[Resolved]Ecom Express - Parcel undelivered[Resolved]Ecom Express - Payment done to delivery boy but not received the product
View all 6406 Ecom Express Reviews

Comments

Dear Sir,

Now 2 weeks completed, i am not receive that parcel. I felt very badly.

Further any information, Please contact my mobile No.[protected].
Reply
Ecom Express Customer Care's response, Oct 30, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express
Dear Sir,

I send the shipment AWB/tracking number to [protected]@ecomexpress.in.

Please recovery the parcel.

Reply
Dear Sir,

My parcel shipment AWB/tracking number sent to [protected]@ecomexpress.in.

Now 2 weeks completed, i did not receive my parcel.

Please recovery the parcel.

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6406
    Pending
    3645
    Resolved
    1263
    View all 6406 Ecom Express reviews & complaints
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information