Ecom Express — pathetic and worst customer service ever | |
My order was supposed to get delivered on friday eod, they didnt with the reason as customer requested for future delivery. Followed up multiple times, ecom gave me alot of fake promises and fake hopes. First promise was that the product will be delivered by next day (Saturday) before 11am, they didnt, next promise was delivery will be done by eod saturday which they didnt. The same pattern was followed on sunday and today is monday and i havent got My product. Ecom express pissed me off and spoiled my weekends with fake hopes and false promises. Ecom is the worst and i would highly recommend to not opt for it. Pathetic and worst customer service i have come across in my life. Was this information helpful? | |
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Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 09, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint Regards, Team ECOM Express | |
 7 Comments | |
Comments
Mujhe pasand nahi Aya jo my pasand Kiya tha o nahi mila
Ecom Express Customer Care's response, Oct 9, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.
Regards,
ECOM Express Team
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.
Regards,
ECOM Express Team
My New iPhone network problem(no sim)
So please return this iPhone
So please return this iPhone
Ecom Express Customer Care's response, Oct 9, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for further assistance.
Regards,
ECOM Express Team
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for further assistance.
Regards,
ECOM Express Team
Item change
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JUNAID KN Junaid's reply, Oct 2, 2019
shirt not matched and changes
JUNAID KN Junaid's reply, Oct 2, 2019
shirt not matched and changes
Ecom Express Customer Care's response, Oct 9, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.
Regards,
ECOM Express Team
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.
Regards,
ECOM Express Team
My son was ordered LAPTOP to deliver At Hyderabad. The said item was not taken delivery and returned. But EMI from last 3 month are deducting from my Bank Account. Stop for EMI deducting from my a/c . Now for this month also i got alert of EMI deduction from my account. The item which was returned, the EMI could not affect.
Ecom Express Customer Care's response, Oct 9, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. Regarding the payment taken from your account, request you to kindly contact your shopping portal and your Bank for assistance.
Regards,
ECOM Express Team
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. Regarding the payment taken from your account, request you to kindly contact your shopping portal and your Bank for assistance.
Regards,
ECOM Express Team
Sir, your ecom executive didn't deliver my shipment. He take my shipment to wrong area and tell me to come Ratanada and I living at Banar Road ( which the address is mentioned on the shipment). He didn't talk sensible and he didn't clearly reply to me.
Ecom Express Customer Care's response, Oct 9, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
ECOM Express Team
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
ECOM Express Team
Delivery of wrong product.i ordered jbl flip 3 Bluetooth speaker.but inside the box I received a non branded ordinary speaker.please help me to refund my money
Ecom Express Customer Care's response, Oct 9, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.
Regards,
ECOM Express Team
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.
Regards,
ECOM Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
ECOM Express Team