Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6460

Resolved

1266

Unresolved

5194

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 233

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 600056

I have ordered a panda teddy in flipkart and it was supposed to be delivered by 16th october 2019. On the date of delivery i haven't received any calls from the executive but the product was not delivered due to customer not available. Such a faking one. Today 19th october i got a message from ecom stating that collect your delivery from the specified place within next 15 minutes without mentioning any executive contact number. How could i contact the person for picking my delivery? Seems to # unlogical. What kind of delivery is supposed to be like this? The worst delivery system i have seen. I tried contacting customer care number but still they are not responding to any of my calls. I[censored] can't provide better service please close down the business and get lost. Dont earn money without satisfying the customer needs.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 464001

My pickup for order (Awb/order no. [protected]) has been rescheduling for the next 3-4 days from titwala, mh. I want the delivery asap because i have to be somewhere in the next 5 days. The order is from a website named myntra and contains clothing goods. Please have a look and resolve this issue as i can't wait too long or i was unable to receive my order

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by Kshitij Singh Thakur Still the package is showing status pickup rescheduled. What are ecom guys doing they not even connected my package then how can i receive it soon.

Verified Support

Oct 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: simhachalam, 530028

My awb number is [protected] and it reached my nearest delivery center 16 oct, 2019 pendurthi bag scanned at dc and delivery is not attempted on 16 oct, 17 oct, 18 oct, 2019. I contacted ecom express customer care regarding this several times and get response that it will be delivered in 24 hrs every day. One day when i contacted them one of customer care representative try to help me by providing contact details of delivery center but he failed to provide address and contact numbers of my pendurthi delivery center and even for visakhapatnam centers. This shows how ecom is running their services. It is so fuuny that none of the information of visakhapatnam services are not available with ecom express, i request ecom express to resovle this issue as soon as possible and get my order delivered soon.

+1 photos

Oct 21, 2019

Complaint marked as Resolved

I myself visited all ecom centers in visakhapatnam and went to pendurthi delivery center and get my order, I got to know that lack of delivery persons are available in visakhapatnam centers lead to no attempt by ecom express delivery center.So, It is so bad from ecom express running delivery centers with less number of staff.Please improve your services.

Ecom Express customer support has been notified about the posted complaint.

Oct 21, 2019

Updated by SHANMUKH SRINIVAS I myself visited all ecom centers in visakhapatnam and went to pendurthi delivery center and get my order, I got to know that lack of delivery persons are available in visakhapatnam centers lead to no attempt by ecom express delivery center.So, It is so bad from ecom express running delivery centers with less number of staff.Please improve your services.

Verified Support

Oct 22, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom

Please accept our sincere apologies for the inconvenience caused due to delay in delivering your shipment.

We have already taken this concern with our Team and we are working on the same to get this resolved.

Please write back to us in case you would require any further assistance on this.

Assuring you of the best of our services at all times.

Regards,
Ecom Express Team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hi, the awb numbers: [protected], [protected] are stuck in hyderabad from 2 days and these are not attempted to deliver yet. And when we call to customer care they are saying that it will be delivered in 24hrs but since 3 days it's not delivered. Can u pls check this and do the needful and the people are suffering a lot with this courier service and pls take necessary action

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: No5 Indra Nagar 4th Street, Coimbatore, Tamil Nadu, 641036

The product i ordered through amazon was supposed to be delivered by ecom express.. On 12th october 2019 the product was out for delivery but i dint receive it even on 19th october 2019.. They updated a false status that delivery was attempted but customer not available.. I dint receive any calls from the delivery person neither did anyone come to my address. I raised a complaint and it was said that it will be delivered the next working day.. But i never received it. When i contacted ecom express customer service i dint get any proper response.. I had kept waiting for this stupid courier service for almost a week.. Kindly take action against it

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Verified Support

Oct 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 813206

I have ordered from flipkart and my ecom express tracking number is not working. This is humble request to you that pls look at this issue. And reply me if possible. I have placed my order on 13th of october and today is 19th october till now tracking number is not showing anything it only shows that your awb number doesn't exist. Pls pls solve this problem.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302006

1. I had to cancel a flipkart order which was not being delivered by ecom express after reaching the hub for several days (Awb [protected]). Now they have not even returned the package due to which even my refund is not being issued.
2. Another order (Awb [protected]) which i was supposed to receive by 14-15th of october is available on their hub since 12th of october, but they don't deliver it.
3. A cod order (Awb [protected]) which was supposed to be delivered by 15th, is not being delivered. Same problem as before.
4. An order which was expected to be delivered today (Awb [protected]) was not delivered. I received a message that the package is out for delivery and after some minutes, i received another message stating that i wasn't available so the delivery couldn't be made. No phone calls, no one knocking my door, nothing. This is so frustrating!!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with the concerned team to get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team ECOM Express

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] & [protected] has been returned back to your shopping portal.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Awb no [protected]. Day before yesterday, tracking showed, "out for delivery". Late night on the same day, it showed, "undelivered, wrong address". Later received sms, saying "undelivered, for further instruction, click...", through which, i responded by confirming that address is correct and deliver on 17th. Till this time, 18th, 21:30hrs., item was not delivered, nor nobody called. I don't know fate of the consignment.

Nov 9, 2019

Complaint marked as Resolved

They did nothing. But, I myself went to the office and enquired. After several days of enquiry, I went again. They searched for the product in my presence. They could trace it from lots of bags piling in the office, after rigorous search only. That's the fate!!!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Oct 19, 2019

Updated by PBhaskarasarma Sir
Actually we receive one or more shipments daily from different other courier services and even postal service to the same address. I can not understand it being labelled as wrong address. There is a contact number to contact.
It's upto you to understand the problem.

Oct 27, 2019

Updated by PBhaskarasarma Sir
What happened to my consignment? There is no response till now.
What are you doing?

Nov 09, 2019

Updated by PBhaskarasarma After so much of efforts, received the article at the courier office, searching from hundreds of items.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Paderu, Visakhapatnam, 531024

I have ordered an item from myntra., from the past 3 days i'm getting messages from ecom mentioning that the item will be delivered, but no one came or called. Yesterday evening i went to the centre, they said that the item was kept underneath and asked me to come the next day and given reason's that it is not possible to deliver the item at my door step. After my work i went there, they asked me to wait for some time, after 15 min's when i asked about my item, they replied me very rudely as if they're giving the item for free. Speaking personal calls and they made me stand for 45-50 minutes outside the ecom centre. Not about the pickups or delivery, it is how you respond when a customer approaches... And i give 0 marks for the personnel for that.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560017

Hello,

I ordered my samsung phone and delivery was assigned to ecom express. While ordering the product i mentioned the correct address but the last digit of pincode was wrongly inserted.
I can see my product moving between various delivery centres in the city and not getting out for delivery. I tried calling ecom helpline but its always busy.
Correct pincode : 560017

Kindly fix this issue.

Oct 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Talegaon-dabhade near indrayani cllg, Pune, Maharashtra, 410507

Sir i ordered some products such as watches and trouser from club factory. Econ express is carrier of my product. I mentioned my full address in detail but carrier have problem two delver my products. I try to contact with delivery agency but it not answering me. My full address 37, revenue colony talegaon - dabhade, talegaon - chakan road, 410507, maharashtra. My mo. No. - [protected]. So plz contact me and try to deliver my product earlier. Plz resolve problem emidiatly.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with the concerned team to get this expedited and shall keep you updated on the same.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 399, near vivekanand park , near ridhi sidhi chorna ,Surya nagar, Jaipur, Rajasthan, 302018

Website: 8955136091

My item was canceled due to the mistake of amazon customer service center, an e-mail has come to you from the senior officer of amazon to deliver the parcel, please have the necessary parcel, i am waiting from 11 oct 2019 hu, even after no information update, please be pleased to have my parcel delivered. If the item is in near branch, i can bring it myself

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

K

kulath Gayathri

from Delhi, Delhi

Oct 18, 2019

My return pick up of snapdeal order has not been done by your agent since 15th October...today is the last day for returning the item. I have received messages stating that the pickup was not successful. No attempts were made for the pickup.

Ecom Express Customer Care's response, Oct 18, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

M

maramibawithang

from Mumbai, Maharashtra

Oct 18, 2019

I order Android on7pro but i received other products watch and keypad phone..so i need to return my order

Ecom Express Customer Care's response, Oct 18, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

K

kulath Gayathri

from Delhi, Delhi

Oct 19, 2019

I have sent the required details through mail. No action taken till now!!

Ecom Express Customer Care's response, Oct 19, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Perinthalmanna, Malappuram, Kerala

Hi iam booking amzon mobile phnoe radmi a3 arriving date no contact for yur franchise perinthalmanna
May call for yur office that time he speak me today yur product arriving. But product not arrived. That time i call for yu he told he coming early morning. Moning not arrived ususually icall for him that time he harsh and misbehave for yur dealer very bad courier deals.. [protected] this number is respond

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

V

Vivek Chakraborty

from Delhi, Delhi

Oct 18, 2019

I tried to call many times to the delivery boy but he didn't received the phone.. What type of delivery service is this.. This is the worst delivery service I had ever seen before.. My awb -[protected]..

Ecom Express Customer Care's response, Oct 18, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2534958866, as per our records the said shipment has been delivered on 13 Oct at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: More supermarket and sbi bank back side street, Mahbubnagar, Andhra Pradesh, 509216

I have received an out of delivery[protected] message from ecom service but the delivery persons not contacted me till now[protected] pin; [protected] so i went to the ecom delivery center and they are not responding properly. It’s not an first time issue, me and my colleagues have already faced the issues same as now. So, what kind of action we accept from yous?

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 211/ 07 ismail manzil cst road kurla west, Mumbai City, Maharashtra, 400070

I order a parcel from flipkart though ecom express still not received the delivery . Everyday ecom customer care they are saying today you will receive your order . Totally fake commitment .
Future please do not prefer ecom express they are fake and worst service in commitment.

I need my order on urgent basis otherwise I will file complaint against this.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Oct 17, 2019

Updated by Zeeshan Ali Shaikh Order id[protected]

Verified Support

Nov 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Flat 907B , Siliconia Apartments, Kuthar Junction, Munnur P. O, Mangalore - 575017, Dakshina Kannada, Karnataka, 575017

I ordered 2 items from Myntra with AWB number : [protected] and [protected] . These items have not been delivered but I got a message saying it has been delivered. The courier guy dint contact me nor I could contact him as their contact number is not disclosed. I tried calling the customer care but none responded. Could you please make sure that my package is delivered to me in real?

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered the product from club factory. Received the message that the product is delivered but it's not. I got a phone call from Ecom delivery guy . As I was out of town that I gave my mom's number. He the called me back that the call was not connecting so he came back to office. He would have asked me adress. Then he again called me and told me that he will deliver it the next day and after that got message that the product is delivered successfully . How can I get that message if my product didn't get deliver. I even called back Ecom express despite giving product's awb number it's not connecting
Awb number-[protected]
Plz do the needfull

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kottayam, Kerala, 686521

Hi,
I ordered a parcel from flipkart. It is shipped through ecom express. But the parcel is not delivered and the shipper update the status as delivered. I never got any call from the shipper or delivery boy. They update the status suddenly without contacting me. I contact the flipkart, the suggest me to contact the shipper too. But there is no complaint registration option in their website. My tracking id is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 641009

My order expected delivery date is "11 oct 2019" but it not yet delivered by you, my AWB [protected], i had contact customer support for get the local agent contact number, they provide one number and i have called them they said "he was relieved from ecom express 2 yrs before", again i contact the customer care then they provide another mobile number, i called him, he relieved from ecom express 3 yrs before so i i understand even your not maintain the proper employee data. i registered the complaint via customer care, no response received as of now. kindly check the google review for "ecom express Coimbatore" then you will know what kind of service your giving to customers.
Do the needful ASAP.

Thanks

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Turkaulia Police Station Road, prakash drug, East Champaran, Bihar, 845437

Product is not delivered but on the shopping portal it is written that it is delivered... They didn't contact me then how the product got delivered.
And when i called they don't pick up... They picked once but saying that after half an hour they will solve the issue... The money was prepaid and now i don't know what will happen... Cheaters ecom express

Oct 26, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Oct 17, 2019

Updated by Adii123456 my AWB no. [protected]

Verified Support

Oct 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

K

kritarth_v3090

from Mumbai, Maharashtra

Oct 17, 2019

As i see my order is in Ahmedabad so its easy to give the order but its delay .
I want my order as soon as possible .
or as fast as possible.
Plz requesting you that give my order as soon as possible

kritarth_v3090's reply, Oct 4, 2019

Sir as you see numbers of complaint registred for ypur company.
so solve this complaint

Ecom Express Customer Care's response, Oct 18, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines