Ecom Express — product delivered but I didn't received | |||
Dear sir, I bought some product from clubfactory website tracking id [protected] they had sent the product through ecom express courier and they said the product was delivered on 25 of oct and the issue is i have not received the product. When i spoke the one of the customer representative of ecom express he said your order is delivered using the otp. When i have not received the product so who will give them the otp (I didn;'t recieved any otp from ecom express). When i ask for the proof of delivery they haven't response me yet. Kindly need your help plz do the needfull. Tracking id [protected] (Ecom express) Was this information helpful? | |||
|
Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 31, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 25 Oct at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team ECOM Express | |||
 4 Comments | |||
Comments
I ordered from amazon and my order awb no.[protected]ecom express) this order expected dilevery date 15/10/219 but this product not dilevered me. So please this product dilevery me urgently. Thanks
My AWB number [protected] date 14.10.2019 deliver from mumbai to delhi,
but not recieved till 23.10.2019
bad courier service.
When we call customer care, they say that the internal issue is going on,
They keep waiting for 10-15 minutes.
but not recieved till 23.10.2019
bad courier service.
When we call customer care, they say that the internal issue is going on,
They keep waiting for 10-15 minutes.
Ecom Express Customer Care's response, Oct 31, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express!
We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.
Regards,
Team ECOM Express
Greetings from ECOM Express!
We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.
Regards,
Team ECOM Express
Ecom express bhiloda gujarat india not delivered courier on my address and also status show shipment are delivered. No any parson are given correct answer.And shipment are also prepaid.
Very very bed service provide bhiloda ecom express bhiloda gujarat representative..
Very very bed service provide bhiloda ecom express bhiloda gujarat representative..
Ecom Express Customer Care's response, Nov 1, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from ECOM Express!
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express