Ecom Express Complaints & Reviews

I'm a customer who has received a wrong product. I wish to return it as it is not the product i expected for. Please provide the details regarding return policy because the information given abt the return policy is not accessible. I request u to take back the product and give me the refund. The product is not of my expectations. Please refund my amount as soon as possible.

I ordered a product from redtape. The product was dispatched in ecom express. The ecom delivery boy came for the delivery but i wasn't there. After that day i called regularly in ecom express for the delivery but they didn't deliver the product to me. Daily they gave me fake promises for the delivery of product. I was so frustrated. So cheap service of ecom express.

Hi team,

I a watch from ordered from club factory. The package was about to deliver by ecom express. The status is showing delivered. I raised a complain on 12th dec. Till now no response from ecom c. S team. I called them more than 10 times. Every time they said it will get delivery within two days. But its been more than 45 days. Still no response from them. They are fraud. How can they fool customers like this? My awb no is [protected].. I got this below mention message from ecom service on 10th dec..
"dear customer, your clubfactory"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected]"

Recently i ordered a ceiling fan from amazon and they promosed the delivery at my door step on or before 29 th of this month. Today (25/1/2020), one person called me and asked me collect my parcel from there office which is exatly 25 kms away from my home. I refuced it and asked that person about the door step delivery. Then he told me to either collect it from there office or return it, then he cut the call. I felt realy bad and then report this issue to amazon customer care. But till now i did nt get any reply from them. Now i get an sms from e com express stated that, attempt of delivery is failed because of the absents of mine. What a rediculous service they are offering.

Your flipkart "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 674.0 ready for payment. This my order details. With out attempting delivering the product they are updated as undeliverable. No bady as called me. This is the scand time i am facing the issue last time without delivering the product they have updated as delivered bfinaly they have returned my product and refunded without my confirmation. Plz check and do the need full an urgent basis. This time i will not leave like this..

Regards
Dhananjaya d g
[protected]

My 1mg order awb [protected] not hand over to me by delivery person. I was paying rs 560 (Rs 500 note+ rs 50 note + rs 10 coin.) but delivery person refused to take rs 10 coin stating that rs 10 coin is not in use. There is no any instructions from government that rs 10 coin is not in use but delivery boy refused to hand over my parcel only for this reason. He also misbehave & use rough language with me.

I received a wrong product and i want to return it but the seller is not replying, i paid 1099rs to the ecom express delivery boy please help me out, how can i contact the person who has delivered, how should i return it. I received this message - order shipped: your order s19 from nikunjpatel is on its way with ecom ros and awb [protected]. It will reach by you by 24 jan 2020. Track here http://shprkt.in/1LuoH

If i call your courier guy [protected] and [protected] automated msg keeps saying enter awb number followed by hash key. I entered everything correctly but automated msg keeps saying you have not entered anything. I tried this thousand times. Courier guy doesn't call second time, we cannot be in front of the phone 24/7. There is no way i can contact courier guy. Another complaint is, since 4 days i am waiting for delivery but no one calls and at end of day everyday i get msg that i postponed the delivery or i wasn't available. All this is lies. But i am in my home itself and i didn't get any call at all. Only today i got call. And now i cannot call that guy back. You have made it all a big mess..

Hi team,

I got the below message yesterday

"dear customer, your shoppers stop"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected]"

Also i got a call from the delivery boy but i told him i can't collect it yesterday as i'm not in office and would collect it today. But the status of the courier became delivered yesterday evening itself. I have still not received the courier. Kindly do the needful asap.

Delivering person called me 4days after i ordered my parcel, due to inconvenient situation i can't attend the call. I missed the call
After few min i tried to call but delivering person not attending my call
And i need my parcel soon

So i want to know that can i get it from ecom express center directly

If it is possible i will come and buy my parcel

Hi, guys i want to raised to banned this company. My order no is [protected]. I ordered from snapdeal the snapdeal shows me ordered delivered maybe[protected] to[protected]. But ordered arrived soon. The courier delivery boy called at 8oclock with his like boss attitude and he say that ordered has came. But in that time i was on holiday because of makarsankranti. So i requested to delivery boy to wait for 1 day more i will come. So he say okay with his boss attitude like he is boss of whole company. But 2nd next day i called courier company by following the multiple of task after entering my awb no the courier executive responded me that i will came at evening on 5 o'clock. So i wait but he never come and his call also not came. So i just checked my order status i found my order was locked by courier company. So i called snapdeal customer care executive. They told me we raised the request from us to delivered your order with next 24hours. So wait but within 24 hours no any response. So i called the ecom courier company by multiple of task. The executive said your courier is locked we are raising request to reschedule the delivery. You will get your package within 24 to 48 hours. But the today is 5 day i have call the ecom courier company.in this 5 days the same reply from all that we are raised to reschedule your order and within 24 to 48 hours your package will be delivered. The worst company see in entire life. Most terrible experience from this i stuck by this first of all idiot courier boy who pretend them self as boss. I know they called you before they leave the courier office. But courier boy showing he is at my home on 8 o'clock of morning so big liar. I request that banned this company. Yeah i know this is madness but really harass by this courier company.😑

Sir i have booked an wd 2tb hard disk from flipkart and i received it on 16 jan 2020
I checked the product and performance was not upto mark so i decided to raise return request on the same day of delivery
But in flipkart app it hasnt been updated so i cant raise return request on same day
Next day i got updated that product has been delivered so i raised return request
From there 18 jan no body called me but got message as your return pickup is failed as you requested rescheduling
19 jan gave a ring for 4 sec and update as i rescheduled but ring was for less time i was unable to pickup the call
20 jan they called me i lifted the phone no body spoke to me but i was able to listen external noise and i again i message that return has been failed and say that i rescheduled it

Wab number is[protected]

But my last date for pickup is 24 jan 2020
But it is not joke to throw complaint on me that i was rescheduling it look like a fraud to me
So i have recorded calls that i spoke to them please help me

Hi, my name is anveshkumar, i ordered a saree by seeing advertisement in facebook, but received another saree which is not i orederd, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible

Ecom express — invalid awb number (Tracking id) provided by ecom express


I ordered iphone 11 from a trusted shop from mysore. They gave me the awb number. But while tracking it, from ecom express website it shows message "awb number doesn't exist'. That implies that tracking id is fake or invalid.
Please help me to trackdown my order.

My order no: so[protected] is supposed (Estimated by club factory) to be delivered by 16th of december 2019. It was shown shipped by club factory. I contacted ecom and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 11th onwards the tracking info shows ‘pickup rescheduled ’. Its been almost 5weeks and tracking info is still the same! Why is it happening? Will i get my product???

My order no: so[protected] is supposed (Estimated by club factory) to be delivered by 16th of december 2019. It was shown shipped by club factory. I contacted ecom and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 11th onwards the tracking info shows ‘pickup rescheduled ’. Its been almost 3weeks and tracking info is still the same! Why is it happening? Will i get my product???

Sir, me doyal ch. Das me medlife se medicine order kya tha jo aapka corrier se delebery hona tha code shippment no [protected] job delebery boy saman leke gya tha ustime ghar me ky nahi tha sirf ak suta baccha tha baccha job mere ko phone kya me bola 5 minute rukne bolo me jaa raha hu tab delebary boy bola me samko aake delebery kor dunga bolke chala gya ye 11/01/2020 ka bath hai uske bat 12 ko nahi aya 13 ko nahi aya 14 ko nahi aya bat me jab me phone kya office me to mere ko bola saman return ho gya app mana kor deya saman lene ke lye job ki oo aya hi nahi avi pacent ka halat nazuk hai

I was purchased a product from club factory but due to some reason i submited a return request (Pickup request son[protected]. 3-4 days before your courier man called me and gave a no. That he will picked ur product but that no. Was wrong. It remains either always busy or switched off. Now, today i have received a call from yours courier man having no.[protected]. First he gave me another no. After saying that he will picked your parcel. I was contacted him but he refused it then i contacted again [protected], he said i will come after half an hour. After 1 hour he contact me, i said to him that i am reaching in 5min. But due to traffic i reached after 6-8 min, then he said i m waiting from long time, i will not received your parcel and now i m going. He misbehaved with me and cancelled my return request also.
This is not the right way when i m waiting since 4-5days or whole day, he cannot wait 10minutes. He behaved very rudely.
Plz take appropriate action against it.

The shipment was never attempted for delivery. Someone is home all day and the tracking status said no one was available. No one came to deliver the package. Awb number [protected]. Apologizing is not solving the issue. This has happened before. Why packages are returned to seller without attempting delivery? This is not a good service.
We need the package delivered. Calling customer service in delhi is not solving, they just apologize without even calling the carrier.

Hi sir, good morning, your ecom executive came to our house and collect those products and he said money will return with in 10 days but i got a message from ecom express as we did not get the product due to unavailability of you, after giving the product to your agent i got a wrong update from your ecom executive agent so please consider it and solve it. Thanking you sir.