Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6460

Resolved

1266

Unresolved

5194

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 25

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I've ordered a product which is being delivered by Ecom Express through Airway bill no [protected] but not received the package yet. The tracking status shows ODF locked and undelivered but I've never received any call or SMS from the company regarding the delivery. Please look into the issue and resolve the problem immediately

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2022

Verified Support

Dear Shivam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible "Today Itself"...Since it is really Urgent . Also, Kindly Update the Status of my shipment.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible "Tommorow Itself"...Since it is really Urgent . Also, Kindly Update the Status of my shipment.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 2, 2022

Sir/Mam, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible "Today Itself"...Since it is really Urgent . Also, Kindly Update the Status of my shipment.

Deliver The Package to me Quickly "Tommorow Itself" without any further Delays - Comment #4073736 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ekchari bholsar

My name is lokesh kumar I'm delivery boy job in kahalgaon DC my dp is o397930 my salary are hold from 1 month please clear my salary

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible TODAY ITSELF. Also, Kindly Update the Status of my shipment.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 1, 2022

Kindly Speed Up and Deliver My Package TODAY Itself, Its Really Urgent.

Kindly Escalate The Shipment and Deliver My Package Today Itself - Comment #4073539 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible "Tommorow Itself"... Since it is really Urgent . Also, Kindly Update the Status of my shipment.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My name is C . BHARATH CHANDRAN. I orderd a NetMeds Product. That is coming through courier Ecom express..
The TRACKING ID is [protected]... There is no update Since the last 2 days.. It shows only Product "Not picked Up" as of Today.. 30 th November is the Delivery day. But i am not sure if it Deliver's on that Day... My Order was meant to be Delivered Tomorrow ... But the Order has not been Picked up yet ... and also i need the Product Urgently.. So, Kindly Speed Up and Pick-Up my Order Today Itself as It is Very Urgent.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

M

manushi1234

from Thiruvananthapuram, Kerala

Nov 29, 2022

Kindly Speed Up and Deliver My Package Tommorow Itself without any Further Delays.

Package Not Yet Picked-Up Since the Last 2 Days , Kindly Pick-Up my Order Today. - Comment #4073317 - Image #0

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 30, 2022

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. As per the update, your shipment has been picked up and currently in transit and expected to get delivered by 3rd December.

Regards,
Team Ecom Express

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 1, 2022

Kindly Speed Up and Deliver My Package TODAY Itself, Its Really Urgent.

Package Not Yet Picked-Up Since the Last 2 Days , Kindly Pick-Up my Order Today. - Comment #4073540 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 1, 2022

Deliver The Package Quickly Tommororw Itself without any further Delays

Package Not Yet Picked-Up Since the Last 2 Days , Kindly Pick-Up my Order Today. - Comment #4073670 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 2, 2022

Kindly Speed Up The Shipment AWB NUMBER : [protected] and Deliver My Package TODAY Itself, As it is Very Urgent.

Package Not Yet Picked-Up Since the Last 2 Days , Kindly Pick-Up my Order Today. - Comment #4073718 - Image #0

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

My name is C . BHARATH CHANDRAN. I orderd a NetMeds Product. That is coming through courier Ecom express..
The TRACKING ID is [protected]... There is no update Since the last 2 days.. It shows only Product "Not picked Up" as of Today.. 30 th November is the Delivery day. But i am not sure if it Deliver's on that Day... My Order was meant to be Delivered Tomorrow ... But the Order has not been Picked up yet ... and also i need the Product Urgently.. So, Kindly Speed Up and Pick-Up my Order Today Itself as It is Very Urgent.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 30, 2022

Verified Support

Dear Manubi,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Reverse pick up tracking number [protected], the said shipment has been pick up and it is currently in transit. The Expected Delivery Date of the said shipment is 3rd December.

Regards,
Team Ecom Express

M

manushi1234

from Thiruvananthapuram, Kerala

Nov 30, 2022

Kindly Speed Up The Shipment and Deliver My Package TOMMOROW Itself, As it is Very Urgent.

Speed Up and Pick-Up my Package Today Itself as It is Very Urgent. - Comment #4073470 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 1, 2022

Deliver The Package Quickly Tommororw Itself without any further Delays

Speed Up and Pick-Up my Package Today Itself as It is Very Urgent. - Comment #4073671 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 2, 2022

Kindly Speed Up The Shipment AWB NUMBER : [protected] and Deliver My Package TODAY Itself, As it is Very Urgent.

Speed Up and Pick-Up my Package Today Itself as It is Very Urgent. - Comment #4073719 - Image #0

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Bangalore

Please make my order get delivered, it is locked order id: AWB#[protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 29, 2022

Verified Support

Dear Bhasitha,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir/Mam, I'am C . BHARATH CHANDRAN I orderd a Netmeds product that's coming Through Courier Ecom express.
The TRACKING ID id is [protected].. There is No update from this Order Since the last 2 days and It shows that My Product has "Not picked Up" as of Today.. 30 th November 2022 is the Delivery day. But i am not sure it will Deliver on that day. My Order was meant to be delivered Tommorow ... But the Order has not been "Picked-Up" yet ... and also i need the Product Urgently. So, Kindly Speed Up and Pick-Up My Package Today Itself as It Is Urgent.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

M

manushi1234

from Thiruvananthapuram, Kerala

Nov 30, 2022

Kindly Speed Up The Shipment and Deliver My Package TOMMOROW Itself, As it is Very Urgent.

Kindly Speed Up and Pick-Up My Package Today Itself as It Is Urgent. - Comment #4073469 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 1, 2022

Kindly Speed Up and Deliver My Package TODAY Itself, Its Really Urgent.

Kindly Speed Up and Pick-Up My Package Today Itself as It Is Urgent. - Comment #4073541 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 1, 2022

Deliver The Package Quickly Tommororw Itself without any further Delays

Kindly Speed Up and Pick-Up My Package Today Itself as It Is Urgent. - Comment #4073672 - Image #0

M

manushi1234

from Thiruvananthapuram, Kerala

Dec 2, 2022

Kindly Speed Up The Shipment AWB NUMBER : [protected] and Deliver My Package TODAY Itself, As it is Very Urgent.

Kindly Speed Up and Pick-Up My Package Today Itself as It Is Urgent. - Comment #4073720 - Image #0

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2022

Verified Support

Dear Sir,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Speed Up My Package ( AWB NUMBER : [protected] ) and Deliver it to me as soon as possible "Tommorow Itself"...Since it is really Urgent . Also, Kindly Update the Status of my shipment.

+1 photos

Nov 29, 2022

Complaint marked as Resolved

Issue has Been Resolved

Ecom Express customer support has been notified about the posted complaint.

View replies

M

manushi1234

from Thiruvananthapuram, Kerala

Nov 30, 2022

Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible "TODAY Itself"

Kindly Speed Up and Deliver My Package Tommorow Itself - Comment #4073374 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have ordered combo shoe from Miso hasten shop delivery boy promod came to delivered the product on 20th November i found one shoe is missing and one is dirty shoe so i placed return request next day same delivery boy promod came and asked for OTP by saying that he has to update this return request he misguided me and he cancelled it ran away without pickup of product. I placed return request many times they are keep cancelling by themselves without informing me I want to know what kind of dilivery services how they can cancel by themselves without our consent
I didn't cancelled any return pickup but they are doing without pickup

+5 photos

Nov 29, 2022

Complaint marked as Resolved

I didn't get any call from delivery boy i got call from e com delivery number +91 80 3500 9146 Then i got this message Courier partner has cancelled return pickup for Women Multicol... Click here to raise a new return request https://ltl.sh/7HCJZ1Zy - Meesho. No one visiting

Ecom Express customer support has been notified about the posted complaint.

View replies

A

ashu512

Nov 29, 2022

How can you close it as a resolved it still pending i didn't get any resolution still no pickup and my complain is pending

Ecom Express Customer Care's response, Nov 29, 2022

Verified Support

Dear Mam,

Greetings

Please share the image of the product to assist you.

Regards,
Ecom Express Team

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 29, 2022

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

ashu512's [Complaint's author] reply, Dec 2, 2022

No one visiting it's return request daily only i am getting messages but no one visiting to pick up
This is the message i got
Please keep your reverse pickup Order Number : 487832008152_1 of MEESHO ready, ECOM EXPRESS executive Ph: 08061914615 PIN: 2324 will collect it today

A

ashu512

Dec 4, 2022

Please keep your reverse pickup Order Number :[protected]_1 of MEESHO ready, ECOM EXPRESS executive Ph: [protected] PIN: 5371 will collect it today

I got this message given number not working i tried so many times

Without anyone visited i got one more
message
Your MEESHO return pick up[protected]_1 of Women FF Multicolo... failed as you were not available.Click https://ecxp.in/?q=[protected] for a reattempt. Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

3 Comments

Post your Comment

Comment Guidelines

I ordered 23rd of Nov through flipkart. So I tried to track my order in Ecom express website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support from Ecom express, they said "This is not a valid AWB number and it's not an Ecom express tracking ID like this he said." So I CONTACTed Flipkart CUSTOMER care support to re-verify my product delivery partner. They said, "Ecom...

Helpful

Found this helpful?

My parcel has not been delivered to me despite being at my nearest courier center...and OFD lock has been applied on it ..
I have not received a single call or message from Ecom express regarding delivery.and the parcel was very urgent...
Tracking ID:- [protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 26, 2022

Verified Support

Dear SAfaq

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore

The status of my order shows "delivered" however I have not received my package. I tried calling the ECOM customer care[protected] but it was of no use. I even wrote an email to [protected]@ecomexpress.in but did not get any response. Can you look into this matter and resolve at the earliest?

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 26, 2022

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Please be informed that the shipment was kept at the door as per the request of Receiver and later shared the OTP.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

On friday i recieved a call from delivery person ...He states that he contacted me and I didn't pickup my order and he asked me for OTP and he assure me he will give it when he come here on next day .But it's been 3 days but still he didn't deliver the product .as I gave OTP it is showing me product is delivered
Mobile number of delivery person is [protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Sorry to hear your experience was less than 5-stars. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ankleshwar,gujarat

Website: Ecom express

Ecom express courier services form ankleshwar, gujarat are not delivering my courier since last 4 days…from last 4 days my parcel is at there office and they are not even calling on my mobile number i have given….and everyday they are giving reason by themselves like:-(customer refused to take delivery, customer’s phone is out of reach etc, etc) They are not calling me on my number they don’t come at my address then what they are going to do with my parcel?…..
The worst courier service i have ever seen…..

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I refused the delivery and completely unable to recieve the package for few weeks due to health issues. Please cancel my order and accept as a return and send to the sender
My AWB is [protected]

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Speed Up My Package ( AWB NUMBER : [protected] ) and Deliver it to me as soon as possible. Also, Kindly Update the Status of my shipment.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 25, 2022

Verified Support

Dear Bharath,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Ecom express misrouted my parcel and didn't giving me.. Parcel tracking id is FDSP[protected] please help me fast ...

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines