[Resolved] Ecom Express — rude customer care and delivery boy

[Resolved] Ecom Express — rude customer care and delivery boy

A Arun komalan from Bengaluru, Karnataka

Worst courier service near pathanamthitta they never deliver courier service in time. They are not interested in delivering the goods on time and ask the customers to come and collect it at their office. They asked me to come and collect the courier which was sent from amazon to ecom express courier office, and their office is almost 30 km from my place. I told them to send it to somewhere nearby place and i can collect it, they said it's not possible from their side and they gave the report that my area is not serviceable and not reachable. The funniest part is that they have an office very nearby to my place which is just 6 to 7 km but but this people they were reluctant to send to the nearest courier office and get it delivered. When i called up the ecom express customer care he is asking me to collect the courier 30 km apart. The worst of the worst courier services is ecom express, ezhamkulam, kerala. Was this information helpful? No (0) Yes (0)
Dec 1, 2019 Complaint marked as Resolved The Ecom express company had given the home delivery of the product. No communication received from them other than goods delivery. Thanks Complaints Forum Ecom Express customer support has been notified about the posted complaint. Verified Support Feb 15, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express Thank you for writing to us. Please accept our apology for the inconvenience caused. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. Regards, Team Ecom Express
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Comments

Vivek mawle

from Titlagarh, Odisha

I am vivek mawle
I place a order on 12/2/2019
And I get it on 16/2/2019 but the order (watch) which I get was not correct and I also not get any Warranty card which you given in the product deception

Kindly return this watch and refund my money

Ecom Express Customer Care's response, Feb 19, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

Wali Khan

from Dehra Dun, Uttarakhand

Sony power bank and i7 bluetooth it is not better because these item are local so iam return item and return my cash

Wali Khan's reply, Feb 12, 2019

I am not agree this items so you kindly return items and return my cash

Ecom Express Customer Care's response, Feb 19, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

Os922511

from Phalodi, Rajasthan

My shipment delivered but not received and customer care no response please help me and I try but customer service not solve my problem

Ecom Express Customer Care's response, Feb 19, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

polimatla anil kumar

from Tindivanam, Tamil Nadu

It's fake watches and damages

Ecom Express Customer Care's response, Feb 19, 2019

Verified Support