Ecom Express Complaints & Reviews

The delivery boy was very rude, he delivered the parcel halfway only.
I had to collect the parcel myself from the halfway. He was in too hurry to deliver it properly.
The tracking id of my parcel was[protected]. Kindly look in the matter and replace such irresponsible employees as it can result in damage or undeliverness in the parcels.
I hope you resolve the issue immediately.
Bad experience with ecom express this time.

My parcel from club factory with tracking number is[protected] has reached delhi on 20th march and the status shows as "pick up rescheduled" for the past 5 days. Could you please expedite this as i need these urgently. This cannot possibly how a reputed courier company operates. Going by the complaints on this website, this courier company seems to be making this a practice.

Sir my self bharath raj from banglore. This is to draw your attention to the unsatisfactory courier service by your company. My tracking number is[protected]. I was orderd in club factory and that is shipped in ecom express. When i tracked my order it shown that is delivered. But iam not receive my product and any. Phone calls from your staff members. Then i was gave complaint to ecom express branch that is located in bangalore (Hebbagodi) they say order is delivered. I was told that iam not receive any oder how they gave to other... He told that our delivery boy is gave your parcel to someone else and your staff members says that he is made mistake and he gave to other. How they gave my parcel to other without making any phone calls and. Any proofs. How irresponsible he is. I regret to say that i am literally disenchanted by the service you provided this time. I never complained about any of your service but this time it was big let down.
I hope you will take a serious notice of this complaint immediately. I shall look ahead to your reply

Sincerely,
Bharath raj

My name is sreejini k s from kerala my order with club factory has shipped with ecom with shipment no[protected]. When i track my order it is shown that my parcel reached kochi on 20/03/2018 and also shown that it is out for delivery. I waited for my products but i haven't recived my product. Then i tacked the details on 21/03/2018 its shown that shipment is un-delivered-consignee refused to accept. No one from ecom express came to my address and i didn't receive any call from your delivery boy. Then why you guys say that consignee refused to accept. Then i contacted your coustimer care they told me that delivery boy will call me within 24-48 hr but i did'nt receive a call yet. My products worth around 1000 above and its very urgent products for me.
And also have to say that if you guys delivering products allover india there should be a contact no in these plases also. If there any complaint only way to contact is hindi/english people who don't know these languages how they make a complaint. Here in kerala we using malayalam so its very helpfull if you guys make coustomer service in all language.
And i try to call the delivery boy whose no i got from message but i did'nt get him. What should i do now i need my parcel. Plese arrange it as soon as possible.

Hi, i have ordered some products from club factory and ecom was responsible to deliver that. March 20th it was order out for delivery and around evening it's showing order delivered. But they didn't delivered my order and i didn't received any. It's been quite long and i should get my order by tomorrow. Else i will raise a complain against ecom.

Regards,
Renjitha jayakumar

I have ordered from club factory with order id:so14391232 and tracking id:[protected]. The parcel was supposed to reach on 17/3 but the status show"pickup resheduled for next day" every day from 15/3. I contacted both club factory and ecom express, club factory told me its delivery agent that is delaying and will we look into matters personally. And ecom express told me that they havent recieved the parcel.
Who to blame?

Why is there too much delay?

Can i get the exact data when i will be getting the parcel. Or when will the pickup be done?

1st of all the delivery person doesn’t follow the process nor do they care to diliver the shipment on time, they make a fake attempt and then a message is sent that the attempt was made but the item couldn’t be delivered.

When you call the customer care to register a complaint the staff is very arrogant and I’ll-mannered. They have attitude “we are always right and customer is at fault” Mr. Himanshu Sharma was very rude while talking and Mr. Vinod Kumar disconnected my call while I was taking. Worst service and pathetic company

My order no: so14679365 is supposed (Estimated by club factory) to be delivered by 23rd of march. It was shown shipped by club factory on 15th march. I contacted ecom two days back and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 17th onwards the tracking info shows ‘pickup rescheduled for next day’. Its been almost a week and tracking info is still the same! Why is it happening? Will i get my product???

This is regarding the order id[protected]. The order is being shown as delivered. And someone named kavya has signed to receive the order. This is a third person completely unknown to me. I received a text on 19th regarding the order. But when i called the delivery person no one received it. I didn't receive any call from the delivery person also saying that package will be delivered. I didn't even inform anyone else to receive the package. How can they deliver it to anyone if haven't informed anything on that matter. Because of this i have lost a package of worth around 2500/-. Kindly look into this as soon as possible.

My parcel bearing tracking no.[protected] has been shown pickup failed for the last 4 days, i. E from 16th march till today. I really want to know the problem why it is taking so many days? I want my parcel in time. It has been shipped on 16th march while it has been showing rescheduled for next day to pickup for 4days. How long will it take for actual pickup and reach to me? My parcel contains items that i ordered from clubfactory with the order no. So14696485. Please look into my parcel and send it to me soon.

My order has shipped with e-com this was ordered by my friend for me from myntra.com they have done their part clearly. E-com shipment reached at the destination hub, executive called and my friend given my address, the executive said that ask me to collect it from their service centere, he said no he want deliver in my addrs. No one caleed so far 1 day completed.
My tracking id[protected]

I booked a pro polish product. I received it today by ecom express courier boy. His name kiran. His mobile number[protected]. I pay him 480 rs. After i came inside home and open it the bottle is empty. I called him immediately but he didn't answer properly. I think he opened bottle. He cheated me. I think he opened box n bottle and used polish. Thank you

Hello

I was getting my shipment from ecom express with shipment no.[protected] and this people are not giving proper response. I got message in morning 10:07 a. M. I called on executive phone number. He told me that he will come with half an hour. After one hour i get the message shipment undelivered. I have not got any call from them and on call back they are saying that you will get tomorrow and misbehaving on call [protected].
Take some actions for this

Sir this is to inform you that. Ur delivery boy behaviour totally disappointed me. I don't know what my fault. The person told me that he can't deliver my product in my address which i given. Being my products in local courier office, why shouldn't i get my product.& also he thread me that he is the boss & no one there can take actions against him. He told me that he will see that i can't get my product. Why should i do in this situation. I want my product as soon as possible. Please arrange the needfull.

Good mornig i m raju and i want to inform that the shipment awb no :[protected] has arrived on 12/03/2018 in jammu but courier company is not delivering the product and i even call a person names rahul as supervisor for the ecom courier mobile no [protected], and i have contacted him 2 to 10 times he says we will deliver today but not delivering
Just excusing
And i dont get any call from the company also about the product

Shame on the comapny i have mention one landline and one mobile number also but they have not even contacted me [protected]

Plz deliver the product in today itself if delivered today its ok otherwise cancel it

Thanks

I have cotacted mr rahul wardera as a supervisor for this ecom courier mobile number

I bought a back pack from econ express... But this is not the product i was looking for... The quality of this product is low according to the price. That's why i want to return my product.. And want to return my money back.

Order number bvvzozy9
Item code 15

39/1/1 kalighat road, near muktadol club.. Kolkata 700025

[protected].
Ravi shankar dutta

I had ordered desktop inspiron 3268 desktop with order no.[protected] and shipment no.[protected]. I had contacted your carrier 'ecom express' regarding the delivery, they said they will be delivering my product on saturday, i waited the complete day for receiving the product, but yet it is monday and yet i haven't received my product.

I would like to know the status of the product and if it is not going to be delivered by today then i don't want this product and i need a refund instead.

I have ordered sth from bewakoof.com. And the order was supposed to be delivered by ecom express courier.
Due to some issue my phone was off or i was busy the day they might have tried to deliver it.

It was a paid order. And the full address had been provided with it. So they can easily deliver it at my home.
But they didn't.
And after some days they returned it.

I can provide information in more details.

It seems i have received the parcel which is not visible to human eyes. Now that make sense... Right??
I have order some accessories and shoes from website and now its shows that the items has been delivered to me when i have not received anything at all. And the numbers they have provided are false and no one answers any call or mail in the matter. I have not received anything and they updated with deliver which is not good at all.. I want answer and my money back.

The app shows that i received the parcel on[protected] but i haven't.
If possible please someone help me.

Order no. So14205624, by ecom express has shipped the defected product. Both the strips of the wadge opens up at the same side. Quality of the product is also bad i. E he sole is too hard to wear. Moreover i had ordered a leather one and received the velvet item.
Please take the matter into consideration and reply back soon. I is the worst site to order products such as shoes. It was my first experience with clubfactory. I was hoping for a good service but all it left me disappointed. I deeply regret using clubfactory, and i'm also going to post this issue on twitter as well as facebook. We are ordering products, with an advance payment and jokingly a defected product get delivered to us. Is the way you treat your customers?
To hell with your cheap prices... Just don't waste our time and energy. We are not as free as you.