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Ecom Express

[Resolved]  Ecom Express — Shipment not delivered by ecom express. Never purchase from Reliance Digital

I ordered an item from Reliance Digital on 22nd Oct and the shipment was made through ecom express with the committed delivery date of 27th Oct 2022. Later i received SMS from Reliance Digital stating delivery postponed to 28th Oct. Received another SMS on 28th Oct saying delivery affected due to unforseen circumstances and will be delivered on 31st Oct 2022.

Ecom express tracking website showed shipment in Transit in Chennai on 27th Oct 2022. There has been no change in the status till today. Reliance digital is useless and don't have any mechanisms to identify the shipment and expedite it. Really disappointed with Reliance Digital and the ecom express.

AWB No: [protected]
AWB
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Nov 1, 2022
Complaint marked as Resolved 
Shipment received on 1st Nov 2022
Ecom Express customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

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Comments

Sharing the tracking status

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Received my Shipment today in good shape. Have to appreciate the delivery person for bringing the parcel to 4th floor without lift due to power cut and also in heavy rain. Looks like ecom express has too much volume of shipments without enough delivery folks.

Make Purchases in Reliance Digital ecommerce site only if you have enough patience to wait for the delivery.
If not Amazon or buying from store is the best option.
Reply
Dear Sir/Mam,

Greetings from Ecom Express.

Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express
Reply

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    +91 11 3021 2000
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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