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1.8
Updated: Mar 11, 2025
Complaints 6460
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1266
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5194
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Ecom Express reviews & complaints page 27

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K
Khushi kanojiya
from Nagpur, Maharashtra
Nov 1, 2022
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Address: Plot no 159, Kolba Swami society,opp gangs nagar hazaripahad

I got a defective parcel instead of lengha plsss return my 913
Ecom Express customer support has been notified about the posted complaint.
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Dear Khushi,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express
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    srivathsan rajendran
    from Chennai, Tamil Nadu
    Oct 31, 2022
    Resolved
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    Resolved

    I ordered an item from Reliance Digital on 22nd Oct and the shipment was made through ecom express with the committed delivery date of 27th Oct 2022. Later i received SMS from Reliance Digital stating delivery postponed to 28th Oct. Received another SMS on 28th Oct saying delivery affected due to unforseen circumstances and will be delivered on 31st Oct 2022.

    Ecom express tracking website showed shipment in Transit in Chennai on 27th Oct 2022. There has been no change in the status till today. Reliance digital is useless and don't have any mechanisms to identify the shipment and expedite it. Really disappointed with Reliance Digital and the ecom express.

    AWB No: [protected]
    AWB
    Nov 1, 2022
    Complaint marked as Resolved 
    Shipment received on 1st Nov 2022
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Sharing the tracking status

    Shipment not delivered by ecom express. Never purchase from Reliance Digital - Comment #4067343 - Image #0
    Reply
    Received my Shipment today in good shape. Have to appreciate the delivery person for bringing the parcel to 4th floor without lift due to power cut and also in heavy rain. Looks like ecom express has too much volume of shipments without enough delivery folks.

    Make Purchases in Reliance Digital ecommerce site only if you have enough patience to wait for the delivery.
    If not Amazon or buying from store is the best option.
    Reply
    Dear Sir/Mam,

    Greetings from Ecom Express.

    Sorry for delay in response. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
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      E
      eportal
      Oct 30, 2022
      Resolved
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      Resolved

      Iam a meesho seller, i already raised too many tickets in both meesho and ecom but no proper respones.

      complaints:

      they not properly pickup and not response to us. they are not scanning when taking a pickup order. and also they not properly returning canceled orders, RTO and returns.

      Around 60 order valued 65k, we did not received any returns till now
      but they put status in delivered without my knowledge.

      we did not received 2months RTO, return and cancelled order.

      ECOM Contact number and mail are useless, i never reply back from them.
      +6 photos
      Mar 12, 2023
      Complaint marked as Resolved 
      thank you resolved
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Oct 31, 2022
      Ecom Express Customer Care's response       Dear Sir,

      Greetings From Ecom Express.

      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

      Meanwhile, you can provide your alternate contact number to assist you.

      Regards,
      Team Ecom Express
      Nov 01, 2022
      Updated by eportal       [protected]
      [protected]
      Nov 01, 2022
      Updated by eportal       Sir, its valued around 65k, its huge loss for us, So make as soon as possible,
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        S
        Sanprikham
        from Katni, Madhya Pradesh
        Oct 29, 2022
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        Address: Gram khamhriya bakal jila katni

        Sabse ghatiya sarvice hai ecom express ki isse pahle bhi maine order kiya tha aur wo wala rakh liya Salo ne Abe jab this Tarah se kam nahi aata to kyon karte hai logo ka paisha khate ho maine do baar order mangaya lekin ye sale use badal dete hai aur uski jagah Khali parshal rakh dete hai mera aaj ka parshal fir badal ke le aaya tha maine nahi liya ab mujhe mera parshal vapis karo
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Awb [protected] ye hai mera order no jo mujhe dilivery nahi kiya gaya aur id treack me bata raha hai ki dilivery ho gaya hai
        Reply
        Dear Sir,

        Greetings From Ecom Express.

        We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address after the payment of COD amount.

        You can contact your shopping portal for further assistance.

        Regards,
        Team Ecom Express
        Reply
        Sanprikham's [Complaint's author] reply, Nov 2, 2022
        Bhai maine bo parshal picup nahi kiya tumhare dilivery boy ne mere aane se pahle hi dilivery update kar di thi maine wo parshal picup nahi kiya mera doosra parshal tha aur mujhe dooshra parshal de rahe the jo ki mera nahi tha to maine nahi liya wo aap dekho ki kya karna hai mera wala prshal mujhe chahiye ye hai order traking no.9478210250 thik hai
        Ecom Express Customer Care's response, Nov 4, 2022
        Verified Support
        Dear Sir,

        Greetings

        We have crossed checked with our Team and as per the update, your shipment has been returned back to shopping portal Request you to kindly contact your shopping portal for assistance.

        Regards,
        Ecom Express Team
        Hame kuch nahi mila aur aap kaise kah sakte hai ki muje mera parshal louta diya hai muje abhi kuch nahi mila me kahan contect karoon mujhe mo.no.do mujhe jaldi review do
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          H
          Himanigandhi
          Oct 26, 2022
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          Address: Hanumangarh town Rajasthan

          My order has not been delivered. No one contacted for delivery it. I updated contact number, address everything but no one is contacting from last two days.

          Now it says OFD is applied. Please deliver it by tommorow

          Himani
          Contact [protected]
          Sector no 3
          Near jhulelal park
          335513, hanumangarh
          Rajashthan
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Oct 28, 2022
          Ecom Express Customer Care's response           Dear Himani,

          Greetings from Ecom Express

          We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            P
            P&B
            Oct 26, 2022
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            Frequently i received lots of fake msg and calls from ecom xpress i didnt ordered anything but im always received msg from ecom courier pls take necessary action
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam,

            Greetings from Ecom Express

            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              A
              Aj V
              Oct 25, 2022
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              I have purchased from Campus website and immediately raised a return request after delivery on 4th October 2022. The Campus customer care created the return request on 5th October and Ecom express should collect the parcel within 4 to 5 days. Till date they didn't attempt for any pickup or update the status of the shipment AWB Number : [protected]. I have raised multiple complaints at Campus customer care but they could not do anything other than escalating the issue at Ecom express. Campus website promised 15 day easy returns and they could arrange return pickup after 20 days due to Ecom express.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Oct 28, 2022
              Ecom Express Customer Care's response               Dear Sir,

              Greetings from Ecom Express

              We regret for the inconvenience caused to you due to delay in your Reverse Pick up. Request you to kindly contact your shopping portal to re-register the reverse pick up request and share the new tracking number to re-arrange the Return Pick up.

              Regards,
              Team Ecom Express
              Oct 31, 2022
              Updated by Aj V               [protected] is the new AWB for return pickup. Please do the needful.

              https://ecomexpress.in/tracking/?track_id=[protected]
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                M
                [email protected]
                Oct 24, 2022
                Resolved
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                Resolved

                Address: 143514

                Hello there,
                I'm doing job in ecom express company as a delivery boy now a leave a job and company not giving me sallery I'm spending money from my self for petrol and other bike repairing expenses. Please help me by taking action against company and help me for getting back my sallery

                With your regards,
                Mehakdeep Singh
                [protected]
                [protected]@gmail.com
                Nov 14, 2022
                Complaint marked as Resolved 
                Company not contact me regarding solving my problem
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 26, 2022
                Ecom Express Customer Care's response                 Dear Mehakdeep,

                Greetings From Ecom Express.

                Please share your Employee Code and DC details to assist you as we are not getting response on your given number.

                Regards,
                Team Ecom Express
                Oct 28, 2022
                Updated by [email protected]                 Dp74910
                Dc office. Sri hargobindpur
                Verified Support
                Oct 31, 2022
                Ecom Express Customer Care's response                 Dear Mehakdeep,

                Greetings From Ecom Express.

                Thank you for sharing the details. We have taken your concern with Team and will get this resolved.

                Regards,
                Team Ecom Express
                Nov 14, 2022
                Updated by [email protected]                 Company not contact with me regarding my complaint
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                  K
                  Kamakshi Chaudhary
                  Oct 24, 2022
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                  Website: Ecom express

                  My order has been out for delivery since last two days. Please deliver it today.
                  Order no [protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Kamakshi,

                  Greetings from Ecom Express

                  We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    P
                    Prachi0901
                    Oct 23, 2022
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                    Address: Pratapgarh, UP-230001

                    Product is out for delivery from last two days but no one contacted to deliver.
                    Have updated my address and contact number still no response.

                    Tracking id: [protected]
                    Address: 12/A, Meera Bhawan, Civil Lines, Pratapgarh, UP- 230001
                    Contact Number- [protected]

                    Please unlock OFD and contact on my contact number as updated above.

                    So that I can get my parcel by today.

                    Thanks,
                    Prachi
                    Ecom Express customer support has been notified about the posted complaint.
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                      P
                      Prachi0901
                      Oct 23, 2022
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                      My order has not been delivered. No one contacted for delivery it. I updated contact number, address everything but no one is contacting from last two days.

                      Now it says OFD is applied. Please deliver it by today.

                      Address: 122/A, Meera Bhawan, Civil Lines, Pratapgarh, UP - 230001
                      Contact number-[protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      Oct 23, 2022
                      Updated by Prachi0901                       Tracking Id : [protected]
                      Verified Support
                      Oct 26, 2022
                      Ecom Express Customer Care's response                       Dear Prachi,

                      Greetings From Ecom Express.

                      We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                      Regards,
                      Team Ecom Express
                      Oct 26, 2022
                      Updated by Prachi0901                       Hi,

                      I haven’t received the product and status shows that it has been delivered.

                      No one contacted me
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                        J
                        Jennalyn
                        Oct 23, 2022
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                        Address: India

                        I have ordered the product on 7th oct 2022 from first cry seller. So I tried to track my order in Ecom express website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support from Ecom express, they said "This is not a valid AWB number and it's not an Ecom express tracking ID like this he said." So I CONTACTed First cry CUSTOMER care support to re-verify my product delivery partner. They said, "Ecom express courier" only. They also tried to track my product through that FDSP+10 digit number. They also could not track. Then why they provided these kind of invalid number. Still I did not get my product in my hand. I want to know where is my order now. Is this shipped or not ? If i's shipped, what is the correct tracking number ? This is what I am expecting. Or else I will cancel the order !
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 26, 2022
                        Ecom Express Customer Care's response                         Dear Jennalyn,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Oct 28, 2022
                        Updated by Jennalyn                         Please find the below AWB [protected]. its has been passed already 20 days but still shipment not delivered and not trackable.
                        Oct 28, 2022
                        Updated by Jennalyn                         Don't again reply its invalid awb. This what i can see in first cry. Please find the attached for same

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                          Nair_1707
                          Oct 22, 2022
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                          I have a parcel coming from Ahmedabad. The parcel has reached pune on 17 th Oct 2022. Today being 22nd Oct 2022. The par el is still not delivered. Why is it taking so many days for you guys to deliver the parcel when It has already reached the destination hub?? 5 days to deliver the parcel from destination hub to destination address????
                          Please deliver the parcel asap.
                          AWB NO : [protected].
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Mr. Nair,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            K
                            Kirti_u
                            from GURUGRAM, Haryana
                            Oct 21, 2022
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                            Hi,
                            shipment [protected]. The issue is I am receiving daily texts regarding my shipment will arrive today but at the end of the day I am not recieving my product and being told that delivery was unsuccessful.just bcz of recklessness of your delivery agent, I am not getting my product. I even contacted nykaa they are saying this is the issue from the Ecom express end.

                            This is really bothering to a customer and frustrating too.
                            Ecom Express customer support has been notified about the posted complaint.
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                              Kirti_u
                              from GURUGRAM, Haryana
                              Oct 21, 2022
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                              Hi,
                              This is regarding shipment [protected]. The issue is that I received daily texts regarding my shipment will arrive today but at the end of the day, I do not recieve any and being asked to reschedule it for next day. I have to reschedule it again and again just bcz of recklessness of your delivery agent.
                              I contacted nykaa and it says misktake is from ecomexpess side.

                              This is really bothering to a customer and frustrating too.
                              Really bad services.
                              +2 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 26, 2022
                              Ecom Express Customer Care's response                               Dear Kirtu,

                              Greetings From Ecom Express.

                              We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                S
                                shailbala
                                Oct 20, 2022
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                                I have ordered my product on 10.10.2022 and the delivery date was 16.10.2022. The courier boy called me on 16.10.2022 but I was not able to pick up the call at that time. On 17.10.2022, "OFD LOCK APPLIED". On 18.10.2022, no attempt was made to deliver my product. On 19.10.2022, they called me and asked my address but they did not deliver my product. I am tracking my product but always they are showing that they will deliver tomorrow. Everyday, I am updating my address and phone number but nothing is happening. Today i.e 20.10.2022, it is showing "OFD LOCK APPLIED". Please resolve my problem and deliver my product at my address as soon as possible. My Order ID is NYK[protected] and AWB Number is [protected].
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Shailbala,

                                Greetings from Ecom Express

                                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  Asma unnis
                                  Oct 20, 2022
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                                  Address: Bangalore
                                  Website: I want to return my wrong product

                                  I didn't order any product from ecom Express but I have delivered a product please return your product and refund my money
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 20, 2022
                                  Ecom Express Customer Care's response                                   Dear Asma,

                                  Greetings from Ecom Express

                                  Thank you for writing to us. We regret for the inconvenience caused to you.

                                  Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us.

                                  You can contact the shopping portal for assistance.

                                  Regards,
                                  Team Ecom Express
                                  Oct 20, 2022
                                  Updated by Asma unnis                                   I didn't order any product from ecom Express but I have delivered a product please return your product and refund my money
                                  Oct 20, 2022
                                  Updated by Asma unnis                                   I didn't order any product from ecom Express but I have delivered a product please return your product and refund my

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                                    Venkatared
                                    from Hyderabad, Telangana
                                    Oct 19, 2022
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                                    Order should be delivered by 17th Oct but still tracking shows unable to connect. When called for customer care it only ivr and no direct contact. It say order will be delivered by 17th Oct even on 19th October. Didn't contact regarding any address related if it was the reason for tracking status to be unable to connect.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Oct 19, 2022
                                    Updated by Venkatared                                     AWS: [protected]
                                    Verified Support
                                    Oct 20, 2022
                                    Ecom Express Customer Care's response                                     Dear Venkatared,

                                    Greetings From Ecom Express.

                                    We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

                                    We shall keep you updated.

                                    Regards,
                                    Team Ecom Express
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                                      Binjup
                                      from Ernakulam, Kerala
                                      Oct 19, 2022
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                                      Shipment out for delivery on 11 October. None contacted me and marked as not delivered. Today is 19 October and no update. I tried to call their customer care numbers and it is responding that the operating time is between 8 am to 10 pm. I called during that time only and they seems to be turned off the customer care.

                                      Sent mails multiple times to their customer care address. No response yet.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 20, 2022
                                      Ecom Express Customer Care's response                                       Dear Binjup,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        Asma unnisa
                                        Oct 19, 2022
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                                        Address: Bangalore
                                        Website: To return my wrong product

                                        I didn't order any product from ecom Express but I have delivered a product please return your product and refund my
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Oct 19, 2022
                                        Updated by Asma unnisa                                         I didn't order any product from ecom Express but I have delivered a product please return your product and refund my money
                                        Oct 19, 2022
                                        Updated by Asma unnisa                                         I didn't order any product from ecom Express but I have delivered a product please return your product and refund my money
                                        Verified Support
                                        Oct 20, 2022
                                        Ecom Express Customer Care's response                                         Dear Asma,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                        Regards,
                                        Team Ecom Express
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