Comments
My parcel had already arrived yesterday and they called me saying they'd deliver so till evening there were no calls and a message came by saying that my address was unlocate able. My address was in a highway I mean who could not see that and how come that was unlocate able. So today I called the service said tha my pin number was wrong and I don't have their numbers. I cannot even go to their office as I am very busy due to my work.I need my parcel asap as it is very important. What kind of courier service is this all I can see is only negative reviews and not one single good review.
Delivery person on ecom express is the worst.They don’t deliver your product and on top of that they don’t even talk well, they always lie saying delivery boy of your area is in leave and have been hearing this for almost 1.5 years.they are there for easy money they want us to get there product from office which is very far for most o[censored]s or else from them going to the specific area given by them.I haven’t received my product which I was out for delivery 3 days ago at first the guy said the delivery boy of your area is in leave the matter of fact is he should be the one delivering the product cause his number was sent in message and after that day he didn’t even call I had to call him and ask him about my product, all he said was the same thing about delivery boy taking leave.i got a mail today saying undeliverable because my address was unlocatable.they really should change there employees out there or else change the location of the office or stop delivering. I have been have if this problem since 1.5 years
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings From Ecom Express
We regret for the inconvenience caused to you.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.
Regards,
Ecom Express Team