Ecom Express — undelivered delivery and false updation in awb tracking

roshanmv0710

Address:

Royals, Umbernadu, Kallumala P.O, 690110

I had purchased a handheld controller for mobile from online retailer club factory, for whom ecom express pvt. Ltd is the delivery/courier agent.
I had received an sms stating
"dear customer, your club factory"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: xxxxxxxxxxx"

I was waiting on 12/02/2020 for the delivery agents/courier agents to contact me for the exact location (Though i had given the correct and complete address). Nothing was delivered.
The next day, 13/02/2020, also, i waited and nothing was delivered by evening. Then i checked my sms again and i see this message
"your club factory order awb [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected]"

No one from ecom express had contacted me to guide them to the location and they had the audacity to falsely state on the awb tracking system on 12/02/2020 that
"shipment un-delivered shipment attempted - wrong address"
And later on 13/02/2020 that
"shipment un-delivered delivery attempt to be made"

I had contacted ecom customer care and they informed that they have scheduled the delivery of the parcel on 14/02/2020 and they have initiated action against those who falsely stated that the address was wrong.

Today, 14/02/2020, i waited till evening and contacted the ecom customer care and was informed that the delivery schedule is between 8.00 am -8.00 pom and the delivery would be surely made before 8.00 pm.
Now, 8.00 pm is over and nothing has been delivered.
I called ecom customer care again and they are repeating the same stuff that the executive will contact me and the delivery will be made.

I have had many deliveries from amazon, flipkart done. If the delivery executives dont know my location, they would call me and get directions. This is not the case with ecom.

This is so far, the lousiest delivery/courier company i have encountered.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret for the inconvenience caused. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 15 Feb at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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Comments

Chonk

Aug 16, 2021

I ordered from melange box a pack of four t'shirts (post paid) the delivery guy refused and misbehaved to which he didn't deliver the product to the address, later I got a confirmation message stating 'your order AwB [protected] as the address was unlocatable" From the Hojai Branch, It's not the first time the delivery agent misbehaved and ask for extra charges whenever I ordered any products. Please resolve this I need my product to be delivered and take strict action against it.

Chonk

Aug 16, 2021

I ordered from melange box a pack of four t'shirts (post paid) the delivery guy from @ecomexpress
refused and misbehaved to which he didn't deliver the product to the address, later I got a confirmation message stating 'your order AwB [protected] as the address was unlocatable" From the Hojai Branch, It's not the first time the delivery agent misbehaved and ask for extra charges whenever I ordered any products. Please resolve this I need my product to be delivered and take strict action against it.

Ilma Kamal

Mar 1, 2022

My product too is not being delivered since 23 Jan 2022 it's being getting delayed .. yesterday a msg appeared that delivery was unsuccessful it is scheduled for tomorrow...but today also same msg appeared.