Ekart Logistics Complaints & Reviews

My name is Shravan, and I am writing from Mumbai.

I ordered a Clapbox on 27th April, and the product was delivered on 29th April via open-box delivery. Unfortunately, I was not available at the time of delivery, so the delivery executive left the package with the watchman.

After checking the product and using it for about two hours, I found the sound output and overall quality to be unsatisfactory. I therefore initiated a return request. However, since then, I have faced repeated issues with the pickup process managed by Ekart.

Each day, I receive a message saying that the product will be picked up, but no one actually visits. At the end of the day, the pickup is simply rescheduled without any real attempt to collect the product. This continued until the return period expired. On 5th May, I was informed that the return was canceled, stating that the product image did not match.

I immediately raised another return request on the same day (5th May), but the same issue with Ekart continues—daily messages and no actual pickup attempt. This lack of accountability is extremely frustrating. As a loyal customer, I did not expect this kind of service, and I am deeply disappointed by Ekart’s negligence and lack of communication.

Tracking ID: FMPR[protected]
Product: Clapbox Adjustable Snare Cajon

I request immediate action regarding this matter. Kindly ensure the product is picked up without further delay and process my refund at the earliest. I also urge Flipkart to look into the poor handling of customer service by Ekart to prevent similar issues in the future.

Thank you for your attention to this matter.

Hello

i am not able to track a parcel with AWB
SRSP[protected] .

I received the incorrect item from Ekart Logistics today, and it doesn't have a delivery address. For delivery, I paid Rs. 1000 in cash. I called the Ekart delivery lad again to retrieve the order after realising it was a scam, but he denied it right away. and the website where I placed the order has no information. They sent me the incorrect item without providing an address.

Dear team
Kindly track the TRACKING ID- BKFC[protected]

I have dealayed the delivery for 24/04/2025 but i was not got my parcel yesterday, & today also it was not showing OUT FOR DELIVERY.

I ordered a product through STYLESTRY online shopping site. The expected delivery is 13th april.but i don't get that product yet. STYLESTRY team told me that it's the issue of their courier partner ekart.the courier team didn't call me yet.its almost one month

Delevery boys behaviour is very bad ani missbehev and parsal not delivered right time parsal is let 30 day let

I am writing to bring to your attention a delay in the delivery of my recent shipment. The package, associated with the tracking ID MYSP[protected], was expected to be delivered by 23rd April 2025, but it has not yet arrived.
I kindly request your assistance in resolving this issue and helping to ensure the package is delivered as soon as possible. Please let me know if there is any additional information needed from my end to expedite...

On April 18th 12PM delivery person has called me that he has reached the destination, and he asked OTP I also shared OTP. But after I went and check, but the parcel not received.

Kindly deliver my parcel back to me.

This is the second time, I am getting a wrong item sent to me.
Just about 12 days back, I ordered a sandal and got a wrong one.
Now I ordered one more. It is also wrong.
I am fed up with this kind of irresponsibility.
I want to return.
Invoice Number: DDS47844
Order Date: April 15, 2025

I ordered my grocery from filpkart and delivery boy came on Tuesday but in box has wrong product after see that I denied to receive and he making a vedio of wrong product and send to his senior and his senior ask we will deliverd on next day but after 4 pm on same day he marked deliverd without giving product to me I did not share any otp to his and after that I complaint on same day and filpkart promise to me provide solution but not give and not give any information about dilvery boy or hub address even if I tried to connect it is fake delivery attempt by delivery boy please help me otherwise I have video proof then I go with consumer court with this proof
OD[protected] order ID
Please give me solution or provide delivery boy or hub incahrge number foe better solution

I received item it was damaged item.
Ekart Update : Large Size Multifunctional ... with tracking ID FMBC[protected] from Glance will be delivered today before 11pm (call [protected], PIN 101).
[protected]...

I ordered an apple watch on 13th April 2025. My order shipped on time and came to my nearest hub on 16th April. The delivery date was 16th April. I received a message from Flipkart to confirm if I am available for delivery.
I confirmed that I am available. The Ekart changed the delivery date on their own to 17th and 18th April. I did not authorize the change in delivery date.
Ekart should not change the delivery dates of the orders when I have confirmed that I am available for delivery.

We have received a product against tracking No # NMPC[protected] that does not match the specifications or description mentioned in the order. Kindly look into the matter and advise on the next steps for replacement or resolution.

Looking forward to your prompt response.

Order No. FMPN[protected]
Date of Order : 11.04.2025
Product : Marq 3 star one Ton Split AC
Expected Delivery Date : 13.04.25
Still not delivered AC by you& it represents your bad quality of service.

Product is not Real. This is a duplicate product i went Retain Product. Oder Id #34383 EKART FMBC[protected]

I have ordered a phone Motorola edge 60 fusion. I ordered this product on April 9, 2025. When i'm tracking my product it displaying as the expected date is 11th of April but not yet delivered. Please let me know where is my product. I'm attaching my tracking details:

Order ID : OD[protected]

I want this product to be delivered soon to my address

Please return my order wrong product please current be my order p please exchange my product

My Name is Yaman Bareth I am a wish master City JANJGIR (Janjgir ODH) in Chhattisgarh Pincode 495668..
My problem is My field x id has been tampered with.in which another person's contact number has been added to my profile id. Due to which I am not doing my work.. 2. My salary is still not coming. Which I feel. That by changing my bank account number my money has been received in someone else's account. I am not getting...

**Subject:** Complaint Regarding Unauthorized OTP Use and Parcel Misdelivery

**To:**
Ekart Customer Support

**Dear Customer Support Team, **

I am writing to formally report an issue regarding a delivery mishap that occurred with one of your Ekart agents. On 30.4.25 (first delivery FMPC[protected]) your delivery agent requested an OTP at the time of delivery. However, I later discovered that this was not the delivery confirmation OTP, but rather the OTP required to access my Flipkart account.

Following this unauthorized access, on 3.4.25, second delivery FMPP[protected], FMPP[protected] sameagent wrongfully received the parcel meant for me. This fraudulent act has caused me financial loss and a breach of my personal information security.

I request immediate action to:
1. Investigate the matter and identify the delivery agent involved.
2. Ensure that my account security is restored, and assist with any necessary protective measures.
3. Take strict action against the responsible individual to prevent further incidents.
4. Reimburse me for any loss incurred due to this fraudulent activity.

Attached are all relevant details, including order IDs, delivery dates, and any supporting evidence. I expect a prompt response to resolve this matter at the earliest.

Please let me know the next steps regarding this complaint.

**Thank you for your assistance.**

**Sincerely, **
RAVI KANT
Mob no. [protected], [protected]
Basera, House No 9 /29, ROAD NO 9, Sri Nagar Colony, Patna 800025, Bihar.

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Dear Team,

I purchased some product from flipkart with COD option. I paid 335rs via phonepay to ekart delivery person and it went under processing. After some time again 335rs sent via phonepay again it went under processing. Delivery guy told he will pay me back extra 335rs if both payment credit to my account. After 20hrs both amount credited to his bank but he didn't refund my amount which is 335rs. Kindly help me to get my money back.

I have tried to call that number which is [protected] but no luck.
I have paid to below account: [protected]@oksbi. His name is RadheShyam Kumar.