Voltas AC From Croma — Poor service and follow up

SwAti Chitalia-Kaka

from Mumbai, Maharashtra

Address:

Maharashtra

To whom so ever it may concern

We purchased two Voltas Air conditioners from Croma, Juhu in April 2012 with extended warranty of two years.

1. We asked for the delivery in May, as our house was under renovation. We were assured that the delivery will be only when we call the number given to us.
But to our shock, on the very next day of the purchase the AC's are delivered and the delivery boys were not ready to take the consignment back.
This is complaint no 1, which no one at Juhu Croma customer service attended to, last year.

2. Complaint # 2 - nobody landed up for the service in the first year of purchase. On inquiry, I was told that the customer has to call to fix up service. Why wasn’t this told to us at the time of purchase??

3. Complaint no 3 - one of the AC's - 1.5 ton, didn't have proper cooling. In spite of repeated calls to Croma and Voltas Care Center, nobody turned up.
Finally, when the man landed up after lot of follow ups, he tells me that Voltas warranty is over and we need to call Croma warranty Center On 11 July 2013, I made my complaint with Croma ( 90290).
Nobody landed up till 2nd August, and when I called I was given another number of the service Center.
The guy who came from this Center enters and asks what warranty do we have? He was not even ready to check the AC when you said its extended warranty from Croma.
He identified the problem and said he will be back on 7th August.

Today is 12 August, I haven't even heard from Croma nor from the service Center people.

I am really fed up of the follow ups. We had purchased Voltas AC from Croma because both are from Tata, a respected name and manufactured in India, versus buying a foreign brand from other shops.

If I don't get this problem solved before 16 August, we will be forced to take some drastic steps.

Voltas and Croma keep tossing us between them. Is this the kind of service a consumer expects from such big chains??

Consumer details:
Advait Chitalia
[protected]
Product code - 170650/ 179653
Invoice no - SLF02 A[protected]
Purchase date - 7 April 2012
Purchased from - Juhu Croma.

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Comments

Rahul singh solanki

from Gurgaon, Haryana

Voltas AC — service

Dear sir,

This is to bring in to your notice that we have purchased Two Voltas window A/C 2 yrs back, now both the A/C are having problems I understand that since it is a electrical appliance so it can happen… but the issue Is that no one is there to listen the problem, I am tired calling customer care number which is not working[protected],[protected] .

I asked the showroom people and they provided the number of so called authorized service centre in Noida, and trust me those guys were the biggest fraud, they took the system for repearing and turned up after 5 days and after the fitting was completed… what happened next………….A/C was not working, and those guys suggested that we shouldn’t have purchased VOLTAS A/C.

We called up another service people who informed us that it has been manhandled by the previous guys…..they also tried to get it right but it simply didn’t worked, wwe called up another service guys who finally informed that compressor needs to be replaced with new one, Now we don’t know what to do.

We wanted the company to check the problem and repair it because then only one can get satisfied otherwise each and every time a new service guy will turn up and will produce his ideas.

TATA is very big company and Indian have faith on this particular brand name, but you people don’t even have your own service centre then how will you provide after sales services to your clients, your numbers which are mentioned on your website are out of order

Now you suggest that what a customer should do…sell A/C to a junk dealer? We are facing this problem from the past one month what is the use of the A/C if it gets repaired in winters.

If someone is there to listen then pl understand our problem or let the things remain as they are.

Thanks
Rahul singh Solanki
[protected]@hotmail.com
[protected]

Suresh Kumar Jaiswal

from Pune, Maharashtra

VOLTAS — Highly Poor Service

Sir,
This is to inform you that I purchased an A.C of Voltas (Virtis Elite) in the month of April 2008.

I was assured for the services as per the scheme provided by the company but there was no such visit

nither by service boy nor by dealer.

Even after sevaral personal visit to the dealer & complaint no action was taken but on the other side the

dealer put blame over the service center & the service center did so to the dealer.

At last no one took any kind of action and ultimately I am suffering from highly poor service.

Dealer Name:-- K.K.Sales Civil Lines Allahabad .

sweta

from Mumbai, Maharashtra

my Ac is not working your servicing are very poor

Palash Raj

from Sikar, Rajasthan

VOLTAS — Service complaint

After fifteen days from my second service on 3rd July a sound problem started with my AC on which I booked a complain(my complain number is-H16482) after which the person who came to attend my complain told us that the inside unit has to be brought down and cleaned up from inside which has to be done on the last service but it was not done and now if this job has to be carried out then i will have to pay some amount,for which I am not agree because it is the fault of the service man who came to do my machine's last service and did not paid attention on this part of the machine.
So please inspect the matter at your end and I hope your decision will be in my favour.

Croma Customer Care

from Mumbai, Maharashtra

Dear Chitalia,

Apologies for the inconvenience caused, we have escalated this issue. Our concerned team will get in touch with you at the earliest.

Sincerely,
Team Croma.

rustam kumar singh

from Dumka, Jharkhand

Voltas — abnormal sound from compressor

Compressor of the Water Cooler model no. 40/80 FSS, Sl. No. 6010200P14D000315 is giving abnormal sound. The Water cooler was purchased from M/s S.S. Agarwalla company . verma mansion, bank more Dhanbad .