Elica India Complaints & Reviews

I purchased a high end auto ignition Elica Gas Stove (Hob) in October 2019. In less than the year the burners deformed. Asked technician. The only option I was told was to replace and the replacement cost estimated is INR 4500. The burner is made of two metals. The top ring is of brass whereas the bottom support is of Aluminium. I believe the problem is due to different coefficients of expansion for the two parts. The ring does not fit in...

Installation is very poor, exhaust aluminium pipe is disconnected to chimney with in one day. Called Installation engineer two times but he is not coming.
We recieved installation kit with chimney hence every thing from product to installation kit to installation engineer is frim elica. Even though very bad response....

One of the leg support which is a plastic part is broken. So the stove cannnot stay straight. This was never expected of this brand. We have been using gas stove for last 61 years and we felt cheated for the first time....

Elica chimney
S.No:- CNE51S[protected]...

On 7th July afternoon, the elica brand glass cooktop blasted when my wife was in the kitchen. The kitchen Hob was not in use and started cracking all in a sudden with a loud noise.

The glass fragments were all over the kitchen. We were using the product for around 9 months & this was a shock for all o[censored]s, my one year old
kid was there just before the incident and thankfully did not come there during this time.
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We have done job service 3 months ago. But still the burner flame is not fast as before. So I would like to get some service done for my job from the company. Do get it touch with us ASAP....

Purchased elica 3 burner hob in Jul 2019. Starting onwards there was complaints found in burner and repaired by elica service person. During the second lockdown again complaint raised. After so many follow up a service representative came and inspected and identified issue in burner. Since service representative have no new burner in hand, he said he will replace the burner immediately. After so many follow up another representative came...

I had been purchased a Gas Chimay from Amanzon India in August 2020 and the same has been delivered by M/s. Dhara Enterprises, Elica Kitchen Chimneys, 37/1/4/2/1 H NO - 617, OPP NEELAM METAL PISOLI ROAD, PISOLI Pune, Maharashtra, 411048.

After several calls, the chimney installed in Approx. December 2020 and only approx one/two days working and sudden shut down.

Several calls were made between you and me, however,...

Auto ignition is not working may be switch need cleansing or replacement...

I bought Ellica Chimney (Auto) type on 17th Jan.
Problem details
Oil accumulations not cleaning with Auto clean option. Oil accumulations is getting more and there is no any reference video also in YouTube for cleaning this chimney (auto type).
Pls suggest us how to clean this product
Contact number:
[protected]
[protected]
Name : Gopalakrishnan S...

Chimney not working...

My chimney is not working properly. I have raised the ticket thru the Elica service center the technician has visited my home and they are not able to find the correct issue. They are saying the only assumption touch panel is a fault.
But the chimney is working for 15 min after it stopped then automatically turned on running for 5 min then stopped. The chimney motor getting heat after its stopped I explained them but the technician...

HAVE 694 CT VETRO 2J bought on 23rd Jan 2021. WORST BUY EVER AND WORST AFTER SALES SERVICE. AUTI IGNITIIN NOT WORKING AND TECHNICIANS COMING TO RESOLVE THIS SEEMS ABS CLUELESS. HIGHLY DISGRUNTLED AND ANGRY CUSTOMER. NEED IMMEDIATE REPLACEMENT.

The website elicaindiais also useless. Cannot submit any feedback or complaint. Keeps asking for valid email id even when it is valid. Hence cannot submit any complaint or feedback...

I have raised a complaint on june4th, they responded saying technician will visit for deep cleaning service the next day but till now I.e. June 20th no one called and attended for service. Whenever I call the service people it’s same response from customer service call. Worst service request experience I never faced this before. I won’t recommend anyone for this chimney better to go for other brands or local brands. Worst service ever...

Its been one month i have raised a complaint for my 5moths old chimney which have sensor issue. contacted the customer care many more times but not yet resoled the issue the local elica showroom guy just said he's not interested to attend for free services. Escalated the same with customer care they asked N no. of times that pls allow us some time to resolve the issue but i have waited for another 10days there is no response from company.br...

We are struggling last 30days complaint given 99_1858800 on 30.5.2021 till service problem not resolve this company person visited last week material spare parts shortage still complaint pending we are very unhappy. Don't buy this product every one....

I purchase Elica 3 burner gas stove in october 2020, but now i am very scaring to use the product within six months fire catching up twice in regulator and it is not safe to use any more.
My in complain number is 99_1871662 dated 10/6/21.
Therefore I request the company to take back the product on piority and slove the issue in dignifying way....

We are structured last 20days complaint given 99_1858800 on 30.5.2021 till service problem not resolve this company only for intrested sales only, no service worst experience this product and ELICA company is not suggesting any one.worst worst worst service...

Sir I have bought new elica glass top stove which has two burner ..today suddenly when I'm using it suddenly the glass got blasted and everyone really scared some glass parts spreaded throughout the kitchen we have taken 1 hr to clean this ..really shocked about this quality how can a big company like this can produce these cheap quality products ..what if something happens ..please seriously take action against this
my mail id is...

I have requested for chimney service where chimney filters are jammed in on april 10th. I have called multiple time to the customer care regarding this but no one has visted till now....