Elica India Complaints & Reviews

I have bought Elica 4 Burner Glass top Hob stove to my apartment in 2017. Had some issue with the stove, so contacted elica customer care. Every time they sent a person he would do the cleaning & offer some discount on chimney cleaning as well and my Gas Stove issue remained same. Till now i am not able to use the stove properly. Elica after sales support is pathetic & has no proper service technicians. The amount i invested on it is a total...

Kindly send a service person to get the elica chimney serviced....

Hi,

Due to Electricity fluctuations, our Elica Chimney stopped working. Hence I called the customer care on 27th October and an Service Request has been raised (CRM ID: 99_1544154).

By 30th Oct, some technician had come with name Vineet. He checked and said some spare part has broken (CGH or something he said) and he said, he has to order that and asked for Advance of Rs. 1, 000/-, I paid the same.
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Hi,

Due to Electricity fluctuations, our Elica Chimney stopped working. Hence I called the customer care on 27th October and an Service Request has been raised (CRM ID: 99_1544154).

By 30th Oct, some technician had come with name Vineet. He checked and said some spare part has broken (CGH or something he said) and he said, he has to order that and asked for Advance of Rs. 1, 000/-, I paid the same.
br...

I had bought Elica microwave oven in 2018 model no EPBI MWO G28 touch and it was installed by the service engg in Aug, 2018.
I made a complaint for non heating on the[protected]. The microwave started to have issues with in the warranty period itself.
We reported the same to your service Manager and was informed that the capacitor has to be replaced and we had to get the same done by paying < 1000 Rs.
Again on[protected]...

I am having Elica 4 burner hob, with one multi flame and 3 swirls. One swirl started working in low flame. we called elica customer care and they sent a person to rectify it. The charge for his arrival is 413 rs. He came here and tried to fix the issue but in vain and started blabbering that it would require cleaning and will cost you 1000 plus. We said you do the fix for the hob and if something need to be replace, replace it. He tried replacing...

It is almost one month we are taking follow up for repairs with local dealer. No response yet. Why your company is unable to supply required PCB ?...

Service guys irresponsible for gas lick issue, call customer care last 15 days, and experienced bunch of jockers is sitting on the same place,...

Worst customer service experienced ever. Would never tell anyone to buy a product from elica....

I have received the product around a month before and installation guy from Elica called and delayed the process of installation by 2 weeks. He has asked for the pictures of installation kit and the items received.
He told they are damaged and he need to bring them. He charged the installation fees and kit fees upfront for Rs1600. It has been a week now and he is not picking up the calls. I have complained to customer care and the...

Hello Team,

We have used elica chimney and within one week filters not working. I had raised complaint to elica but no one come and visit to check what is the problem. They told me that you have to replace filter and it's chargeable without any warranty....

I have ourchased Elica 4 burner hub only one month back and
now two burners are not working, i have given complaints around one
week back and calling regularly on customer care but no one is
attending, horrible servive and very bad product....

The appliance despatched is lying idle without installation and after 10 days the technician attended and found it to be defective and left saying to contact customer care. But this customer care has not taken any action and till now it is neither attended nor replaced with a new one. We never expected that we have to face such a nasty situation from purchasing from online Amazon, who are not bothered about after despatching a defective appliance...

All 4 burners are not working properly and the flame is very slow.we are highly dissatisfied of your product....

I had booked a Elica chimney Model ELC10103 Glace Trim TC3V 60 CM NERO on 28.10.2020 from your authorized dealer Darshan Hardware, , O.P. Road, Vadodara and the same was delivered to me on 9.11.2020. However, when the same was installed by your engineer, it was found that the motor is damaged and a replacement was booked on the same date. In spite of my repeated followups the chimney has not been replaced uptil now and my work is badly held...

We purchased Elica Hobb and Chimney 2.5 years back. Within a year all 3 burners are damaged. Since a year none of the service agencies have either repaired or replaced the burners. All our utensils are getting blackened from the bottom. The flame is extremely high and causes difficulty in cooking.

It's been 6 months of chasing them to replace the same however, now the burners have been discontinued by the company and...

I had purchased a elica cook top on 25th August 2020 and on using the same I notice 2 burners are not working properly.
The flame is very less and when decreasing the flame the gas turns off.

I had raised a complaint on 23rd November and had also mentioned it urgent. Your associates had mentioned the techcian will visit asap but till today no one has called or visited. I call the Customer care daily and I get the same...

Hello Elica,

We have purchase Elica 4 burners gas stove. In this gas stove there is a manufacturer defect, the burner positions are not correct. The larger burner should be present in left in front row. It is present in 2nd row left corner. Due to which chappties and rotis are not cooked properly .The larger burner should be present in front. As it is a manufacturer defect . Could you please replace the 4 burnersGas stove...

I have purchased the above product along with GAS HOB on 2nd Nov 2020. The technician visited to install on 12 nov when it was open it was defective then we call the dealer SG ENTRRPRISES and requested to replace then he told me thst it will take 10 days duento depavali holidays now its more.tha 10 days when i called the dealer he told.me i will call you and disconnected the phone.

This kind of dealera will spoil the name of...

I raised a complaint for elica chimney repair on 16 Oct 2020 and service engineer visited me on 19 Oct 2020 to diagnose the issue. He diagnosed that Chimney motor and capacitor need to be replaced. He told motor will be ordered from Pune and would take about 10-12 days to arrive at Chandigarh. I contacted customer care after 1 week and then 2 weeks and motor was still not dispatched stating that it is out of stock. I asked to at least give...