Elica India Complaints & Reviews

When we use one of the knob comes out

सर मेने बहोत सी कम्पनियो की चिमनी सर्च कर के अलइका की चिमनी मांगवाई,[protected] को चिमनी आगयी थी जिसकी इस्टालेशन की सुचना मेने तुरंत आपके सर्विस सेंटर पर कॉल करके देदी थी, लेकिन करीब 6 दिन बीतजाने के बावजूद आजतक आपका सर्विस इंजिनियर इसकी इंस्टालेसन करने नहीं आया सिर्फ फोन ही आते रहे... की आपकी चिमनी की इंस्टालेसन होगई की नहीं.. और हर बार एक ही जवाब कल हनारा बंदा आएगा... मेने लाइफ मे पहला अलइका का प्रोडक्ट ख़रीदा ओर मुझे इतनी मुसीबत का सामना करना पड़राहा है... आज के बाद मे किसी भी मेरे मित्र को अलइका का प्रोडक्ट लेने की सलाह नहीं दूंगा... इतना गेरजिम्मेदार सर्विस किसी भी अच्छी कम्पनी की नहीं हो सकती... इस के चक्कर मे रोज हमारे घर मे झगडे होरहे है... अलइका की इस सर्विस के लिए मे जीरो रेटिंग देता हु...ये मेरा फीडबैक है..

I have purchased a ellica chimney. Due to PCB Issue the chimney stopped working. I filed a complain on 8 Jan 21 But No-one addressed to this problem. Its been one and half month since i filed this complain.

Shubham Delhi Exe. no [protected], Everytime he saying Wait For 24 Hrs

@Elica_India CRM 99_1670433
#Fraudcompany

I ordered a chimney from elica through Amazon. My kitchen is very easy to install the ducting pipe aluminium required is very less as there is already a exhaust fan hole immediately over the stove almost parallel to the top end of the chimney. But he is asking me to put a new hole on the top saying the chimney will reverse flow the smoke if the exhaust pipe is near and I don't understand the logic and science of it and I feel he is just fooling me around as he might not earn much from the installation as no extra ducting is required. I also cannot drill a hole in the kitchen as the beam of the building runs through it. I am also not able to return the product as Amazon is giving only replacement not return and no help from elica inspite of repeated calls. Either they can send a technician who is not money minded or take the product back and give me a product that is compatible with my kitchen.

Dear Team,
I logged a complaint for my gas stove burner, till now no one visited to my house. I have received a message and call from kolkata on 29th Jan'20. I have the call recording and message, But till now it's pending, the worst service center I never seen in my life at Berhampur, Orissa.

Built in hob needs servicing and may be placement of all burners /knobs.

SKSethi [protected]
[protected]

Request for change of charcoal filter of our Elica chimney.

I purchased elica four burner glass top 5 months back but cooking time is more, till today thrice technicians came they said no problem at all...but really horrible experience while cooking, it takes half an hour fr cooking white rice, is there any possibility can i get exchage this stove...

I had purchased elica dishwasher in June end. On January 18th 2021, It started giving error code on panel on and off. I called elica customer service and fixed .Swevice person came two times in a week of span.
First he told me may be inlate valve is not working then next day capacitor is not working .Finally he opened dishwasher and said motor needs to be replaced. It been more than 2 weeks but problem is not resolved. Poor customer service as I wanted to talk with head, customer representative told twice head is not available, he will give you call in an hour .Never got any call from him.I am very much disappointed in brand elica as it's been only 6 months and product is not working plus pathetic service. In future never going to buy any elica product

Case id: 1487348
One of the worst customer care..My gas hob, 2 burners are not working properly, and burner needs to be replaced. I have raised the issue in the month of September 2020. They said, burners will be replaced in free of cost as Brass burner has life time warranty. But they said due to covid burner is not available in stock, so it will come in month of October, followed up in October they said it will come in November, again in November they said, it will come in december. In December they said they found alternate as it is not available. but for that I have to pay the money. I have asked when it is under warranty and if you are not able to provide then it should be free for alternate option. After that, they said that burner is not brass, it is black enamel brass (which doesn't cover warranty). I have sent the picture of burner. To my surprise they are saying, I have rubbed the burner and removed the enamel to make it brass burner. Not sure if it is possible.

I have bought elica Island chimney two weeks ago from industrial area phase 2 chandigarh from S.R. Enterprise from Mr. Raghav, he was going to provide me installation in between 2 to 3 days but now its been two weeks and they came tomorrow and ask for advance 500 rupees for installation and after that today after 10 phone calls they came and till now they are not capable of installing my chimney
I am totally fed up of this service and this type of harassment please do revert me if there is any action taken against this from company side

Several times complaint has been made to cc but after two to three days, same problem occurs again and no one listens to the problem.
Turno 654 ct dt
verto
ck19227705

We purchased above product on 17 May 2019 but since beginning there was a problem with the ignition and flames. During the guarantee period we were promised that the ignition switch will be replacedbut not changed. Now after the guaranty period the self ignition of left big burner is not working and the technician confirmed that ignition switch should be changed. Since it is a problem from beginning it should be replaced by Elica as promised.

Also there is a problem with centre burner. Elica already replaced one of the burner after even after guaranty period but now the centre burner is not working.
It's really a defective piece and should have been replaced during guarantee period but Elica kept on repairing it. We would like Elica to replace the ignition switch and burner even if it outside guarantee since the problems existed during even guarantee period.

Not litting automatically. Attand the complaint immedeately

I had visited the so called authorized dealer for ELICA called ELICA - S B INNOVATION on 6th Jan 2021, to enquire about a chimney. He didn't told anything about the offers on the product, such as free installation kit which was suppose to be provided and also quoted a price which was more than mentioned in the list. When checked he tells that price has been recently updated, so its not in the list.

I had been to the store on 10th Jan 2021, to further look at the product and purchase it. However, to our surprise the way this person spoke with me and my family, was so arrogant and he was asking us to leave the shop. The only argument, I had with him was regarding the price which was not matching with the online price. But he was not bothered to listen to us and asking us to purchase it only through online. At one point of time, he started raising his voice and asking us to leave the store. It was like he was harassing us and my family. I would want ELICA company to look into this matter seriously as we would not want anyone to go through this situation, from a reputed company.

I had contacted elica toll free customer care number for the chimney bulb repair, they sent their technician, he changed the bulb and charged 260 rs along with visiting charges of 250 rs, total 510 rs.He didn't give me any receipt for the same and took only cash from me.on the next day, newly fitted bulb was fused so called him again, but he didn't came, also not responding to call also, contacted toll free number again and again but they are saying you have to pay again the charges for the same.

The worst ever service I’ve ever experienced. The customer service person is intentionally cutting the call . The technician didn’t visit even after 3 weeks of complaining. Please remember gas stove is not an easy thing to play with.

I have logged two complaints in the past month. 1st complaint was 25 December - 99_1645416 It was closed without solution. Second complaint - 99_1663677. Im still waiting for call back.

Worst customer service, do not buy product.

99_1645416
99_1663677

Are the complaint numbers

I purchased a cooktop with chimney from Elica in hyderabad in the month of November 2020. After installation we started facing issues with the cook up forming rust and all the stands bent in a way it's hard to place vessels on the cook top for cooking. Raised a complaint with Elica on december 4th 2020 and haven't had any response from them other than case getting closed without any information provided.

I have ordered a chimney In elica showroom on November. But still I am yet to receive the product. The shopkeeper continuous lieing to us and now he is telling he will not deliver neither he will give back the money. I have paid full amount in advance for that they are just playing. Awesome service definitely I will go to consumer court.