Elica India Complaints & Reviews

Our dish washer is making a noise and not cleaning properly. The response from India Head Office has been to provide a complaint number (CRM id 99_2198805 dated 30 Nov 2021).
However, the response from the Chandigarh Service Centre Office has been extremely poor and the complaint stands unresolved, with arrogant answers when contacted on phone.
Please see that the complaint is addressed on priority and the service personnel at Chandigarh are made accountable as it brings bad name to a reputed company like Elica.
Warm Regards - Satinder Lidder (+91 [protected])

My hobtop burner rings get corrosion very fast within 2 years o[censored]se. We can barely use. After multiple call to elica customer care service no technician is calling or visiting us to fix this. We have complained about this 3 -4 times now.
Worst product to buy

Hi,

Few weeks ago I raised a complaint about my gas hub repair issue and elica customer care assigned a service center.
After repeated follow up technician from TMS cooking gas services arrived at home to solve the problem and he changed few inner parts and charged 1850rs from us and a day after I observed the issue occurred again and I contacted service center assigned by elica again and they assured me that technician will visit again and resolve the issue .They didn't show up after repeated follow up and when I tried to contact elica customer care they said they will talk to technician and get back to me. I did not get any response from Elica customer care center[protected].Whenever I tried to reach them they disconnect the call .we bought many appliances from Elica.Here onwards I won't suggest any one to buy elica products as their customer service is very bad.

Thanks
Siva free borra

My name is Ravi and I purchased Elica built-in hop (CLASSIC MFC 4B 60 MT) on 27th January 2020. The product has a lifetime warranty but the burners 2-year warranty. I have registered a service request for the below 2 issues on 9th Nov 2021 and till now service has not yet been done. Several times I am calling customer care and registering complaints and no progress and no technician coming. Yesterday again registered a complaint (#99_2199244). Still have no clue about it. Every time I registered a complaint I am getting the below SMS message, without any call from your end.
"Dear Customer we are closing your case since u have postponed your appt date. Pl. Sms "Elica service to [protected] to retag the case"
Complaints while registering case:1. 4 burners are damaged and the flame comes from under the burners and also flame going inside the hub.2. ignition is not working for 1 burner.

We have registered a complaint after chimney stopped working...A person called as technician..then we called him again that he said he would come that day..but responded yet...It has been 1week... pathetic customer care...Why you people give the contract to these type of lazy fellows

Hey Elica India, please come and pick your garbage chimney from my home because you guys are just fooling your CUSTOMERs.
your product is worst ever product of my life and even more worst service by your company. After installation when your product stopped working your technician telling me to install earthing plant/system in my house, that means I need to dismantle my house and install proper earthing plant/system to run this ###/pathetic and worst ever appliance of my house.
So I have some questions can you please answer it because your CC executive telling me to do whatever but we cannot help without earthing plant/system.
Q1-Why they have not told me to install earthing plant/system at the time of installation?
Q2-Why they are fooling CUSTOMER now?
Q3-Is your TAT for service is 2 Months ? because they always come after 2 Months after rigorous follow-ups?
Q4-Is this pathetic product is universal unique and different than my other 20+ appliances which are perfectly working at my home?
Q5-Did they bear the cost of my house re-construction after earthing plant/system installation?
Please revert because your CUSTOMER service is not answerable to me now

I purchased New ELICA Cooktop 773 CT Vetra from Chrome store located in Select City Walk mall, New Delhi on 7th Nov 2021. It got installed two weeks later. 3 days back when I was using it in kitchen its glass blasted. The glass pieces spread all over in the kitchen. I too got hit in the face. Thankfully there was no damage. But It is serious issue that they are selling such faulty products. And in spite of the seriousness of this compliant the customer care department is least interested. They have issued a customer care number 99_2182023 but are not treating this with any seriousness. Had it been in any developed country they would have been taken to a court of law and they would have paid huge penalty. -
- Dr Nikita Pokharna, E478, GK2, New Delhi, [protected]

I bought Elica Hob in 2019. There were multiple issues which was addressed by me to Elica customer care. However the review is about current experience.
Within 2 years Hob's burner got damaged and I got it replaced before the warranty period laps. After 7 months again Hob's burner got damaged so I called Elica's Mumbai representative who then visited my home. They also realized both the burners which were replaced by them are damaged and it is risky to use it. I had told Sachin (Mumbai representative) already that the product is out of warranty and the replacement you did couldn't work even for 7 months, at that time he said we will take care of it and now they are saying the product is out of warranty and denying for the replacement of burners. Burner of this hob is very expensive in this budget one can easily purchase new Gas stove. As a customer, I genuinely would like to give a review about the product, it's 100% a waste of money product. I use hob for only 2 hours maximum in a day and keep it clean. If it can't even last for 3-4 years and is that delicate. That means it's not useful for any house. You need to understand your product to improve the quality of it and by then it's sells. Otherwise, Elica's customer market will be one time purchasers who may not want to purchase or suggest it to others for future purchase.

While using the elica chimney, the oil is not getting collected in its allocated container instead its getting float all over the chimney and drips to the stove.

Dear Sir / Ma'am

With great disappointment i would like to seek your intervention regarding the replacement or refund against the purchase of Elica Kitchen hood on 13th Mar'2021 from DRS Home Solutions, Chandapura, Bangalore. GSTIN :29AMQPR3015C120 We realized the product was defective the day when the Elicia technician visited our house on 23rd Apr'2021 to fix the hood. The hood was not getting power on as the power cord was defective. The hood was switched on with the help of computer desktop power cable available at our home. The hood was not functioning properly with poor suction and rattling noise. On contacting the dealer, I was suggested to raise complaint with the Elica Customer Service. We raised several complaints to Elica Customer Service. On every occasion a new technician used to visit and state several reasons for the poor suction and unbearable noise level. One of the reason told to us was the duct size was small and needs to increased from 4 inch duct opening to six inch duct opening. As suggested with the help of core cutting team got a new core cutting of six inch done with additional cost. Post the new core cutting being done reached out to the Elica Customer Care once again. The technician who initially fixed the hood along with another technician visited to fix the hood on 15th Aug'2021. This time the hood was making very high rattling noise including the filters were shaking. In addition to this the suction motor was not functioning smoothly and fluctuation in the speed of the motor. The technician suggested that the motor needs to be replaced. I immediately informed the dealer as well informed the Elica customer care regarding the defect in the product and should be replaced as its a new product and has not undergone wear and tear. Couple of days later I got a call from Elica customer care that they are sending technician to replace the motor. I immediately informed them that i am not interested in replacing the parts as its new product without usage and there is no wear or tear how come the parts needs replacement. Even though the product has lifetime warranty how come without usage the product needs parts replacement. However the Elica customer service insisted on the technician check the product thoroughly and fix it. Once again the Elica technician visited to check the functioning of the hood on 1st Sep'2021. He checked the functionality and himself accepted that the hood is making rattling noise similar to BMTC bus. He took video of the hood and went back stating the hood was not fixed properly. Once again the Elica customer service team reached out to me and insisted that they will have senior technician fix the suction and rattling noise issue by replacing the motor. I immediately informed them that i am not interested in repairing the product and will return the product to the dealer. The technicians visited and dismantled the entire hold by parts and replaced the motor. In spite of this the suction of the hood is very low and still makes noise at lower speed of 1. As a repeated customer of Elica I am really disappointed with the product which i have purchased now. I have undergone tremendous stress including waste of time and money. Earlier they were claiming that ygere is no replacement policy. Now Elica is claiming that we should have asked for replacement when the product was installed. Which we have been raising frim the day one. In spite of repeated complaints to the customer service help desk complaining the improper working condition of the product from the day of installation and request for replacement. We are told that there’s no replacement policy and the company technicians went on repairing the product multiple times. The dealer and area sales manager was claiming that if we had complained at the time of installation they would have replaced the product. I am not sure how the decision was made that the product is working fine by watching a video instead of manual inspection. Though the video maybe showing the product is working its making lot of noise and the suction is very poor even at high speed. We have been given different views when we approached the company about the replacement policy however if I would have purchased the product online then I could have got replacement within 10 days without any explanation. I am being fooled by giving a defective without proper quality check. The product was not switching on installation as the power cord was not working. The product is having lifetime warranty and I am not sure with this sort of customer service how I as a consumer will be treated. I purchased a high end product hoping I will get the best product but I am deceived by the company. I could have gone for a cheaper product and still could have taken care of my requirements. I request you to kindly help with refund for the product as it’s not meeting my requirement. Hoping for a early resolution as it’s long pending from Mar' 2021.

Thanks

Sreekumar T

[protected]

We are facing a problem from three they took a part of our Elica chimney and till now no one has turned up

I bought Elica Silent version of Chimney (Worth Rs 17000/-) purchased in Nov, 2017.

Its both LED went dim, hence I got installed 2 new LEDs worth Rs 650/- each on 27 Sept, 2021 from Elica authored technician.
Now both LED, one LED has gone dim within 25 days and another in 31 days. I followed-up with technician and Elica customer care to replace the faulty LED with new one but they are denying saying that Chimney is not in warranty. But this is not the case, any new part which is installed must have certain warranty else why I will go for new part installation. Any LED we buy from market carry atleast 2 years of warranty.

Your technician installing sub-standard faulty product/part on an overpriced amount and also not giving warranty on top of it.
LEDs worth 1300/- if goes dim in a month then it is faulty product and a fraud case.

This is definitely not acceptable and fall in a cheating category. Please arrange a replacement of LED immediately.

Ignitor is not working.. Whenever there is power cut one of the ignitor stops working... This is the second time we are registering complain.

Hi
Our elica glass hob shattered today while cooking. Luckily none got hurt. This was very scary and disappointing. The hob was bought only on 2017.
Raised a complaint with elica.CRM ID is 99_2151387. Very disappointed with the brand

Stove is not working properly. General maintenance is required and the stove has 3 burner but they are not working properly.
Please make sure to provide your service and take a fast action on my complaint.
Thank you

We purchased an elica gas stove from AS enterprises Jaipur. It never works properly. And when AS enterprises was called for service, the burner further stopped working. When AS enterprises was contacted again, they gave a hopeless response.
Poor service by elica and AS enterprises.
Elica needs to ensure better service.

Elica Chimney not working

The Exhaust has started making too much aounds and doesn’t work properly.

This is to whom so ever it may concern,

This email intends to file a formal complaint against one of your CUSTOMER support agent name “ Raju Kumar “ who seems literally from a illiterate background, doesn’t have any sense of CUSTOMER handling or understanding english, moreover he is more talented to insult the CUSTOMERs by hanging up & arguing with existing CUSTOMER.

I have an issue with my existing elica brass built in hob and I have contacted your HELPLINE number in order for some resolution. I rang your toll free number[protected].
These illiterate guy name raju answered the call, this entire conversation is highly recommended to investigate & understand the way he has handled the call. His actions/words are so disgraceful for me & forced me to write this email.

He literally doesn’t understand english, thats why he asked me to repeat my name 10 times, he tested my patience, then still finally ended with “BOBY SOURI instead of Bobby John “

Secondly he asked me about my address, it took almost 15 mins for him to understand my address and that too even after helping him by word to word along with spelling.

He again failed to understand me & wrote “ A801 Radhe Pipeline instead of A801 Radhe Skyline. “

He instead argued with me once I have lost my temper, I literally felt like he is being so sarcastic as if he doesn't give a ### if I raise my voice or be abusive. He doesn’t give a ### about his job.

I have asked him to reverify the details, the number to make sure he did everything correctly, he strongly obligated and asked me to come again with the details,

ARE YOU SERIOUSLY HIRING THESE KINDA PEOPLE ?? I WILL BE TALKING THIS MATTER AHEAD & WILL BE PUBLISHING ON SOCIAL PLATFORMS.

These kinda people are threat for your company’s reputation, they only care about their pay checks, but not about company’s future, these illiterate peoples wont understand your brand value and would tarnish your reputation very shortly. I was told that the guy was from noida branch ( for your reference )

This guy made me do all this, because he disrespected me and I am going to make him famous for his work,

I hope management take strict action against this person, I am leaving my details below for your guys in-order to fetch my details,

Contact Name : Bobby Baiju John
Phone Number : [protected] / [protected]
Email Address : [protected]@gmail.com
Billing Address : A801 Radhe Skyline, opposite SBI bank, Sanand 382115

I have Elica Built In Hob & details are below,

BRASS 3B 70 DX NCI ( Elica Built In Hob )
Product Purchased On - 28-FEB - 2020.

I had purchased stove in nov 2019. Out of 3, 2 burners are already not working in span of 1.5 years..Some persons from disha service center (authorised service center of elica) had come 4 times and every time there engineers said different things and still the issue is not resolved..i am chasing them since 4 months now. Firstly I would like to specifically mention that this service center people are just fooling customer by charging more money for the product which is already under warranty. He had at first instance told me that burners are chargeable and i will have to pay INR 2600 instead of informing me that it is part of warranty. Thereafter, when vijay sales person told me specifically that it is under warranty of 5 years, I again approached him and had asked him to change the burner ...second time his engineer told me that both base also not working and it will cost you INR 3500. I had specifically asked him to give me the burners of my stove size which is under warranty and not bother himself about the base. Just because he realised he is not getting any charges in this, he closed the service request without intimating me. Pathetic experience with elica...I am cordinating since 4 months since my issue is not resolved. People beware of purchasing elica products. Its not worth at all.