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Elica India Complaints & Reviews

www.elicaindia.com
3.1
Updated: Apr 2, 2025
Complaints 622
Resolved
362
Unresolved
260
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Elica India reviews & complaints page 9

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F
Feroz Khanche
Oct 21, 2021
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Address: Feroz khanche

I purchased elica table top stove on 31st August. Was installed by technician on 1st September.
I had trouble with one knob. Asked for technician. He attended said valve knob to be replaced. Then after long wait 2 technician came replace valve cork.
But now there gas leakage.
They tried two times. Finally for safety I stopped them. Sent back
Sorry to say but untrained personal are being, also unprofessional personal.
Call center also useless.
Very poor after sales services.
Elica India customer support has been notified about the posted complaint.
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Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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Sorry I don't trust elica technician so did the job privately with other professionals.
Even I am ready to sell my stove even less price if any one ready to buy.
I had Faber stove no trouble whatsoever. Also the technician were sound and professional.
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    R
    Ramesha1234
    Oct 20, 2021
    Resolved
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    Resolved

    HOB - Worst service and quality.

    I had purchased Elica Hob, Chimney and In-built Micro-oven exactly an year ago. There was lot of problems on Hob from the day 1 till today. I have raised complaints ‘n’ number of times, each time they send their technician who just provide provide solution for time being again after couple of days the problem continues to happen. After serval complaints the technician informed there was a problem in Spark plug and Jet in Hob. He told...
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    Ishneetsaluja
    Oct 19, 2021
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    Address: hno 6199 sector 125 sunny enclave kharar mohali punjab 140301

    Hello Team its been 2 months now i have raised complaint to elica people for my chimney . sound level is like a generator of that chimney . you can hear the sound even if you are standing 20ft away from it . elica people is not giving me any solution . i am repeatedly following up but no response or resolution from their end . their technician have visited me 2 times and both technicians confirmed its a fault in product model and this needs to be replaced . even i got call from customer care that my chimney will be replaced but no one came till now . i request you to take this up on serious note and help me get the resolution for same

    Regards:
    ishneet saluja
    [protected]
    hno 6199 sector 125 sunny enclave kharar mohali punjab 140301
    Elica India customer support has been notified about the posted complaint.
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      G
      Gagandeep Sidhu
      Oct 18, 2021
      Resolved
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      Resolved

      Address: WARD NO.1, FAUJI COLONY

      Gagandeep Sidhu
      1:15 PM (4 minutes ago)
      to customercare

      Hello

      CRM ID 99_2090964

      I registered a complaint with Elica on the 8th of Oct. 2021 till now no one contacted or visited for repair. On calling every time, the customer care person is saying " I Will mention it in the ticket and they will contact you".

      This is the worst service I am seeing with such a big and named product company.

      Very disappointed with Elica.
      Oct 25, 2021
      Complaint marked as Resolved 
      my complaint resolve on 19/10/2021. After writing a complaint on elica email id.
      Elica India customer support has been notified about the posted complaint.
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        M
        MANI KUMAR Manda
        Oct 16, 2021
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        Address: Flat no 303, 6th Block, Royal Green City Apartments, Near Navata Office, KANURU, VIJAYAWADA, 52007

        Flame is not good enough. Parchaged 3 years back. General maintenance service is required.
        Elica India customer support has been notified about the posted complaint.
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        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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          R
          riyaz.mra
          Oct 13, 2021
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          Resolved

          Address: Kismatpur, Hyderabad

          I have raised a service request on 3-Oct and till now no one contacted or visited for repair.
          On calling everytime, the customer care person is saying "I will mention in the ticket and they will contact you".

          This a worst service i am seeing with such a big and named product company.

          Very disappointed with Elica.

          Service Request No. - 99_2079096
          Oct 14, 2021
          Complaint marked as Resolved 
          Resolved. Good thing is the service person visited the house is very experienced and provided suggestions to avoid the issue in future.
          Elica India customer support has been notified about the posted complaint.
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            B
            bharatgoel24
            from Hyderabad, Telangana
            Oct 10, 2021
            Resolved
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            Resolved

            I have purchased Elica auto clean chimney in Apr'21. Auto clean option is not working since start. Raised tickets multiple times and even after multiple follow ups with customer care, they could not arrange any service technician in 3 months, It is such a pathetic experience while following up since ages just for a technician visit. They are literally looting the customers and do not care at all once they purchased the products.
            Nov 16, 2021
            Complaint marked as Resolved 
            Elica India customer support has been notified about the posted complaint.
            Verified Support
            Oct 11, 2021
            Elica India Customer Care's response             Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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              S
              Shaheena ali
              Oct 9, 2021
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              Address: B.507 Maryland chs. Sec.23 Nerul east. Nerul.navi mumbai 400 706

              Flame has become less frm last few days. Decreasing day by day.
              Elica India customer support has been notified about the posted complaint.
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              Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                D
                dassubho
                from Kolkata, West Bengal
                Oct 9, 2021
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                Address: Kolkata

                I was purchased a four-burner Whirlpool Hobtop in the month of July 2021, and I have facing an auto-ignition issue from day one when the service engineer installed it in my home.

                After that I have 7 times complained about my issue and every time the service engineer failed to resolved my issue. This is not acceptable whereas this is an emergency case. So, I need proper action on that else I need to go with a legal way. Please let me know your action on this urgent case.
                Elica India customer support has been notified about the posted complaint.
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                Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                  V
                  VinnyGupta
                  from Dehradun, Uttarakhand
                  Oct 7, 2021
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                  Address: 14D Aakashdeep Colony Ballupur Road Dehradun

                  Largest burner not working properly on high flame
                  Elica India customer support has been notified about the posted complaint.
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                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                    S
                    Shagufta Vasaikar
                    Oct 7, 2021
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                    I bought this product a few months back.My burners r not working very low flame also the stands have rusted .Shame on your company for making such a bad product.inspite of so many complains there is no replacement done.The service engineers are also helpless! They say the product needs to be replaced by the company. I AM so upset with the quality of both the product chimney as well as the stove.its hardly months. Please treat this feedback on priority basis.
                    Elica India customer support has been notified about the posted complaint.
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                    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                      S
                      sajal honey
                      from Kashipur, Uttarakhand
                      Oct 7, 2021
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                      I bough elica chimney from amazon. It’s just 3 months and now i facing oil leakage issue in that. I called customer care for that and raised a complaint there on 30 September 2021 and today is 07 October but till that time no visit or call from technician and I’m calling daily to customer care of elica. They daily told me that our technician will visit in 24 hours but it’s more than 6 days no one visited. My elica complaint number - CRM ID- 99_2076253
                      Elica India customer support has been notified about the posted complaint.
                      Oct 09, 2021
                      Updated by sajal honey                       They didn’t did anything. Still no resolution. Today is 9 October. 10 days still no resolution or visit from elica technician
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                        P
                        pramodkumar623
                        Oct 6, 2021
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                        Resolved

                        I am complaining about my faulty Chimney.

                        Address: L 457, Ganga nagar, Meerut (U.P.)

                        My Elica Chimney was got faulty (dead) in the month of August 2021, after complain of 15 days it was resolved.
                        Again after 15 days my chimney got faulty (dead), i am calling daily to Customer Care but problem is not resolved yet....
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                        R
                        RawatDS
                        from Hyderabad, Telangana
                        Oct 4, 2021
                        Resolved
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                        Resolved

                        The hob was purchased about 3 years back but at that time also for installation the company took more than 2 weeks to install on the pretex of it being festival period. The top of the burner has collapsed due to thin metal used to make the burner. Now more than 1 1/2 month back a complaint was registered but no one comes to solve the complaint. Instead ever 15 to 20 days the call to confirm how the service of the non-existant repair person was. On informing that noone has turned up a promise is made but never fulfilled.
                        Nov 5, 2021
                        Complaint marked as Resolved 
                        Elica India customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 05, 2021
                        Elica India Customer Care's response                         Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                        [protected]
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                          S
                          Shikhadey
                          Oct 3, 2021
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                          Been Weeks after sharing the email, however no response yet
                          Elica India customer support has been notified about the posted complaint.
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                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                            R
                            Rahul GS
                            from Bengaluru, Karnataka
                            Oct 2, 2021
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                            Address: Bangalore ,whitefield

                            I purchased elica hob recently from elica Showroom and get it installed at my new home a week ago ...but when an authorized technition installs and check for its functionality..he found it was not working ...he said like my job is to install only the product...if it is not working then other technition has to visit the site...I am checking with elica Showroom executive they are not responding properly from 1 week ...since 10 years I'm using elica but now I feel like i made a mistake by trusting this brand again
                            Elica India customer support has been notified about the posted complaint.
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                            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                              M
                              Maqbool Mohammad
                              Sep 28, 2021
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                              Resolved

                              Address: 10-3-282/2/3 3rd floor Humayun nagar hyderabad pin code 500028, Apartment

                              I am requesting elica hyderBad ind.to look into my chemney noise prob. But no one is turned up from last 4months. Warranty may expire in a couple of months. I never saw such worst service people and product in my life.
                              When you can't provide the service it's better to shut down the products. Don't put customers in troble.
                              Nov 1, 2021
                              Complaint marked as Resolved 
                              Elica India customer support has been notified about the posted complaint.
                              Sep 28, 2021
                              Updated by Maqbool Mohammad                               am requesting elica hyderBad ind.to look into my chemney noise prob. But no one is turned up from last 4months. Warranty may expire in a couple of months. I never saw such worst service people and product in my life.
                              When you can't provide the service it's better to shut down the products. Don't put customers in troble.
                              Verified Support
                              Sep 29, 2021
                              Elica India Customer Care's response                               Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                S
                                sivayedida
                                Sep 28, 2021
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                                Address: Hyderabad

                                I bought Elica chimney 3 months back and not working since 10 days
                                I raised a complaint10 days back with customer care and till now nobody visited.
                                Elica India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 28, 2021
                                Elica India Customer Care's response                                 Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                                Sep 28, 2021
                                Updated by sivayedida                                 CRM ID is 99_2058434
                                Mobile no: [protected]
                                email: siva.[protected]@gmail.com

                                Everyday I am calling to Elica customer care and customer care people saying your issue will be resolved today only. But till now my issue is not resolved. And Chimney is completly off and not switching on.

                                Please help to resolve issue at least by tomorrow.
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                                  A
                                  Anjali14
                                  from Visakhapatnam, Andhra Pradesh
                                  Sep 28, 2021
                                  Resolved
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                                  Resolved

                                  I’ve never been this sick of any customer care as much as i am for Elica… their CC is so sick tat I request the entire world to not buy any of their products!!! I’ve been following up with them for a complaint tat i raised two months back… and till now there is no update abt thr service… but they keep calling me for feedback… how funny is that!!! Now ny chimney is out of warranty and so ultimately u guys literally robbed me!! Guys please DO NOT opt for this company.. time n money waste! The after sales sooo bad!!
                                  Oct 30, 2021
                                  Complaint marked as Resolved 
                                  Elica India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 28, 2021
                                  Elica India Customer Care's response                                   Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                                  View replies
                                  99_2030421.
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                                    U
                                    Utkriti Mathur
                                    Sep 27, 2021
                                    Resolved
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                                    Resolved

                                    Address: Chandigarh

                                    We bought elica chimney and hob from Verma Stove Bhawan chandigarh on 10 September.They told us civil work will cost 1200 at the time of installation but they sent local technician for installation. They did not do proper civil work and also damaged the cutlery Tray. Till now we have not got our hob installed and yesterday we have called elica customer care and did not got any response from them also. The owner of the verma stove bhawan is also very rude and the staff is also very poor.
                                    Nov 1, 2021
                                    Complaint marked as Resolved 
                                    Elica India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 28, 2021
                                    Elica India Customer Care's response                                     Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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