Elica India Complaints & Reviews

Free ADVICE to potential customers: STAY AWAY FROM ELICA, ITS A SUB-STANDARD PRODUCT THAT HAS NAME OF ITALY BUT DO NOT MATCH UP TO THE SAFETY AND SERVICE STANDARDS THAT ARE PROVIDED THERE. THEY POSE SERIOUS THREAT TO THE PEOPLE WHO ARE IN KITCHEN.

STAY AWAY FROM IT AND THANK ME LATER!

Firstly, I am not new to using glass hobs have been using Faber for past three years (without hassle) thought of moving to Elica...

I got my elica chimney installed at my new house in the month of Feburary end 2021.
A week back, the chimney fall from the hanging place and broke the glass of the stove.
The chimney fitting was so bad that it fall.
Also the pipe was attached with tape(Jugaad).
What a service and installation.
You are charging INR 800 for this bad fitting.
Also I want the claim for the stove glass....

I ordered a chimney and it was supposed to be installed on 20th April and today is 25th and it is not yet installed. Service team is not helping at all. Every time I am calling them and listening their nonsense....

I bought a hobb from the last first day it was in problem very dissappointed with this product...

I had purchased the elica hob in June 2017 - And enough care was taken in handling hob. Still the glass was shattered and thrown over the place when my wife was preparing dinner. Though there was no physical injury, there was a loud noise when the glass was shattered and thrown around.

Post contacting the contact center we were informed that this kind of instances takes place around one in 3000/4000 cases. Which means the company...

I brought gas stove on 3 rd of April 2021, CASA ITALIA APPLIANCES-CHANDANAGAR (A Division of Thanuja enterprises ). but it's performance is very poor. Fire is coming from front on off nobes and some damage is also happens to that gas stove ( 4 burner). We raised a complaint on 7 th of April 2021.and asked for product replacement But nobady respond from company side . We are waiting from
4 days and we are left the product at company....

माझे billहरवले आहे मला service भेटत नाही मला 1nov चे bill हवे आहे...

Got Elica's gas for 8K from Vijay Sales in November last year. Have complained 5 times and they sent the guy to check 2 times but there's no solution yet. I've been complaining them for 3 months now. IT WOULD BE GREAT IF SOMEONE FROM THEIR TEAM IS READING THIS AND COULD PROVIDE A SOLUTION. My mother isn't able to cook simple chapatis as well. I've attached the image how the flame is affecting utensils as well....

To whom it may concern,

II have purchased elica stove and chimney 18 months ago.
Despite rising numerous request for servicing of product ... Through customer care number... Nobody is bothered to show-up. Every time I ring up to the customer care... They say that they will send a agent in 48 hour's..but no one shows -up.
I like to register a serious complaint on the service of your company.....

The plastic stand broken into pieces....

Yesterday's night complaint is showing resolved, how come?
I bought elica hob flexi fb hct 375 dx on[protected].. initially 2-3 months it was working perfectly fine than the burners started creating issues.. because of the lockdown we anyhow managed..I lodged the first complaint on 2nd Feb 2021..in next 2-3 days technician visited and checked and cleaned the hob and charged 850 rs for services..and he told that the burners need to...

I bought elica hob flexi fb hct 375 dx on[protected].. initially 2-3 months it was working perfectly fine than the burners started creating issues.. because of the lockdown we anyhow managed..I lodged the first complaint on 2nd Feb 2021..in next 2-3 days technician visited and checked and cleaned the hob and charged 850 rs for services..and he told that the burners need to get changed and it is not functioning properly, within 10-15 days...

Worst company and worst product, i am requesting to everyone that please don't buy any product of these cheaters.
i bought a chimney 12 days ago and i pleased them daily for its installation.
but they always used to make me fool.

i am going to that store and give it back to that seller.

please don't buy any product of these losers....

I have purchased wash basin crusher in may 2020. It took nearly three weeks for the providers to install after series of requests. Then after it stopped leaking spoiling the entire cabinet, and one day it stopped working. We put up a service request nobody showed up. After yelling at the showroom and customer care some guy showed up And removed the installation and took the details for replacement. Since November 2020 there has been no replacement....

Brand service Person is not coming for repair even my product is within warranty
I have purchased stove in January 2021 and the burners are not working...

Hi I was using elica glass top burner suddenly the glass shattered...I am helplessly trying to get in touch with coustomer care please help me out...

1, wanted small brass burner only as broken on chargeable
2. universal enterprises, yeshawanthpur service not stock
3, pl inform alternate service centre no & availability & cost / request call back urgently
deepa parwani- o [protected]
compalint logged - ref 1767855 on [protected]...

I am Vikash Kumar staying in Anushaktinagar, Deonar, Chembur. I had
purchased an ELICA HOB with model number FLEXI PRO FB 4B 70 MT DX,
serial number BJ20261894. This was purchased from Vijay Sales store,
Chembur.

Purchase details: Invoice no. BGD-A-S125466 dated 27/10/2020
Amount paid: 20000/-

Installation date: 06/11/2020

After the installation in my new home on...

When we use one of the knob comes out...

सर मेने बहोत सी कम्पनियो की चिमनी सर्च कर के अलइका की चिमनी मांगवाई,[protected] को चिमनी आगयी थी जिसकी इस्टालेशन की सुचना मेने तुरंत आपके सर्विस सेंटर पर कॉल करके देदी थी, लेकिन करीब...