Elica India Complaints & Reviews

Purchased elica chimney from vijay sales mira road, mumbai. Since the date of installation this chimney is not working. After numerous complaints elica technician repaired it 4 times, same problem again exists.
Haven’t used it at all and continues to create problems. I want a replacement of this product as this product is faulty.
We are frustrated with the kind of replies and excuses received from service people....

I purchased 3 gas stovetops from elica india in december 2018. Since the day i bought them, i’ve been facing a problem. Complained numerous times but technicians came home and did nothing but charged me. Spoke to mr. Surendra pillay at elica. He clearly told me that the model had a manufacturing defect in the first lot but now refuses to accept the same. I’ve been speaking to him since a few days and he’s unwilling to help. Elica has...

I have puchased elica chimney perhaps in April 2019 and called costumer care multipule times to take installation date as I live in Delhi. They provided me the date of installation on 17.06.2019 as per my request but they didn't visit on date and informed me that they would come on 21.06.2019 when I had already left Ballia (where chimney is to be installed). They have called me 1000 times since I bought the chimney but did nothing but calling...

Gas is leaking from burners when stove is still under warranty. Flame is coming out of enclosure and extending it to hands. Has raised several complaints but service centers did not respond and Once service attendant did visit but he took only 5 minutes to reach conclusion. This is serious negligence with consumer safety. Need help to escalate the same...

I purchased elica build in hob bj16102419 from bangalore on 13, may 2017. We had to call in service as the burners were not working. We paid a service charge of 295 on 15 nov 2017 to authorized company rep although the hob was in warranty. The service person told to refund the money once we produce the invoice. We again called for service on 3 june 2018 and paid rs 295 again. But problem of burner not working didnt get solved. We called up...

We had purchased hob one year back, initially the burner flames were not good enough leading to delay in cooking.
The service personnel visited twice he cleaned the burner nozzle and casting cabs. He said the casting cabs need to be changed for higher flame and quick cooking.
Yesterday again we called on serrvice engineer as flames were too low. Now this service engineer changed the burner nozzle and flame increased. But he...

Bought elica hob & hood on amazon / order #
[protected] // delivery agent refused delivery to home saying its too heavy for him and sent both items back // amazon of course has refunded me the monies but now my whole kitchen work has been stalled due to the items not being delivered. How can the agent mark the item as being refused by customer on his own, and just send it back?
Who's paying for the return charges -...

Very disappointed from your product and service. We are facing lots of problem from day one just because of gas stove. Sometimes flames is very high sometimes it's very low, it's not working, now it's stop automatically. No one listen our complaint if we complaint then they take charges for every visit without doing anything. [protected]@gmail.com...

I raised the help line toll free number to registered the complaint about my gas burner not burning properly,
they give me complaint number and send the technician to attend the complaint, he check the gas and do some thing and tell us that it is now ok, very next day the problem found again, we call the technician ph number [protected] from receipt number 10718 M/s Gajendra and services A20 chaurang Terrace, near IBM Tulak Hadapsar...

Hi all,
I recently purchased elica chimney (Order:od[protected] from flipkart. They mentioned clearly like this. But i didn't received the installation kit from the seller dhara enterprises (Elica), my order details as given below

Order id: od[protected]
Order date:[protected], 07:25 pm
Invoice no: [censored]b[protected]
Shipping address:govinda raju ch,
[protected], 1st floor,...

It's been more than 15 days we bought elica chimney, and more than 10 days product was delivered. Installation request was placed on the day of delivery of product. The installation technician unpacked the item, but handled the item very roughly during his attempt to complete the installation. Also the technician was not at all polite, and spoke rudely. After the installation there was a loud noise from the chimney, so the installation technician...

There was has leakage issue from the hob for which complaint was filed online. However elica has wound up from goa i think and outsourced the servicing to niki servicing agency. Which is pathetic.
After being promised that there technician will visit me on priority basis within 24 to 48 hrs there are no single soul to attend the complaint. A technician turned up after 5 days to tell me you replace the burners. No replacement was done...

I have repeatedly since buying your chimney complained as to its total non functioning after the first month and as yet no one has come to attend the problem despite repeated visits through your call centre and also through vijay sales form where it was purchased.
If i do not get a service attendant response within 24 hours i will be forced to take stronger action through my legal department.
Already i have been made to to wait...

We got the stove form amazon in this month and we start using form 10th suddenly on 15th morning the gas leakage found and we immediately stop the regulator and dismantle and kept aside, we are in huge fear due to the failure of new buy one failure. Resolve the issue on priority.
The leakage happened in the on-off twister we think that there is technical issue in that so leakage happened....

We purchased an elica cooktop 4 burner stove on the[protected]. One of the burners started making noise upon ignition, within 2 days of installation and also producing low flame. Hence, we called the company to request a technician visit to check any problem. The company sent a chimney technician instead who very confidently opened the company fittings below the stove to fix the issue. After he left, since the very next day we started facing...

I have purchased elica kitchen chimney auto clean touch control
With baffle filter 90 cm, 1200 m3/h (Wd hac
Touch bf 90, black & glass) | b0762mrkwp (Wdhact90) on last year. But afte from its installation its not working properly, my whole kitchen room make dirty due its bad performance. I have also complain 2-3 time to elica service people attend the same but not not solved the problem....

This is the 2nd time i am posting this as elica didnt take any action on my first complaint.

We have used so many stoves till date starting from brands which do not have names to prestige. I have never had or seen issues that i see with this stupid brand. From the time i have bought till date there are only issues with this product.

To the people who are planning to buy an ellica product. Below are few eye openers:-br...

Hi,

Our elica chimney bought around 1.5 years back has been giving us problem ever since. Oil keeps dripping even if we clean it every 3-4 days. We have called consultantants 3 times who just advices deep cleaning and goes back. We did amc in dec 2018 and did 1 deep cleaning however condition became worse after deep cleaning. Oil drips every day now. We again called consultant who again adviced us to clean it and went back....

Since eleven months (I. E. From day one) we had been complaining about the defective chimney model slim vertical 90 bil that was purchased at an amount of rs. 28, 500/- for the product. Invoice number is 122 and date of purchase is 06/03/2018. It has come to my understanding that this model catches your fancy but its a total failure. From day one this piece is giving problem and we had been complaining to the hyderabad branch office located...

Hello we have purchased the chimney of model glace ltw 60 a year ago and the shop keeper did not inform us regarding the warranty registration so we have not registered and this is 15 years warranty product. Now the shop owner was changed and he is saying i don't know about the previous owner.

We are not understanding what to do at present and we bought this with high cost just because it has life time warranty. Could you...