Elica India Complaints & Reviews

Issue:
I have bought elica chimney 3 months back and we are using it since mid october, during this period we have noticed
1. Noise is more than expected.
2. The chimney surrounding areas i. E., wall area, cupboards, even the chimney external surface turned out to be completely oily after our usage which is not expected.
3. For the very first time after 2 months o[censored]sage we have initiated auto clean function but after the auto clean activity got completed, there is not even single drop of oil collected in the oil collector jar, or surface of filter anywhere.
4. An we have tested the sucking pressure of the chimney and even on number 3, the sucking capacity is very minimal.
Expected resolution:
Please replace the faulty unit with new chimney asap.
Have raised an issue with elica customer care: 99_1225139.

Inspite of my repeated complaints and twice changing of new nozzles, the flames are not proper and yellow on the tips causing our utensils getting black from the bottom and sides. We have paid 750/- for the 5 new nozzles. Also we paid for the big burner ring rs.1656/- but instead of it getting solved its blackening more of our utensils. We regret choosing elica brand products and will never recommend any one to buy elica products.

When i lodged a complaint to the nearest service center, i wasn't informed that there will be a visit charge.
Service engineer came for atmost 10 mins and charged us rs. 250 as a visit charge.
I have called service consultants before but never before they have charged me with any fee whatsoever, a fee was paid if any repair was done by the consultant.

I have purchased a built in microwave from elica. Due to some reason the machine stopped working. I filed a complain with the company on 20th september 2019 to repair the micro wave and get it to the working condition. Since then my machine still doesnt work. Inspite of calling them every single day. The company has not addressed to this problem. Its been one and half month since i filed this complain. I want a refund and want the company to take the faulty machine back. Would never recommend anyone to buy this company product due to horrible after sale service.

2 days back i called elica customer care. I wanted to have my kitchen chimney cleaned. They immediately asked me to make a payment for amc, which comes to inr 2950.00.
After 2 days a technician came to visit the chimney. He didn't do anything and left telling that he need this big vessel, this much hot water which i was not having. On asking if i can give him geyser hot water in a bucket, he refused citing that the chimney is too oily to be cleaned for that.
So he left without doing any work on the chimney.
I immediately called the elica customer care, and these people put, y call on hold for 40 mins to tell me that a new technician will visit.
For such simple things, i have to take leave from my office and change my schedule.
I now request elica to gently refund all my money inr 2950.00 asap. I don't want any service from you.

Myself arvind bamb from aurangabad, maharashtra.

I have chimney and it's bulb/lamp was not working. After lots of follow up rupali madam from service center pune has promised to arrange two (02) bulbs.
Today i have received two (02) bulbs of wipro company having mrp 25/- each and rupali madam from service center has asked me to pay rs 63/- per bulb. I have asked invoice copy but rupali madam from service center has denied to give invoice and forced me to pay rs 120/- for two (02) bulbs.

I have paid rs 120/- against receipt of two (02) bulbs. If we calculate according to mrp it is rs 50/- only

Who is responsible for this huge difference?

I am requesting to refund difference amount and provide me invoice for whatever i have purchased.

Thanks,
A m bamb,
[protected].

This elica is the biggest fraud company, who wants to scam people into paying money. Pralhad bhutada is the biggest conman i've seen. Their dealers sell you their cooktops in the name of 2 year comprehensive warranty and lifetime burner warranty. But after buying, bhutada will charge you for installation. Now within a year the cooktop's brass burners have gone bad. The flame in coming from underside of the burner. And sometime it just burns with a huge pop like sound as it the burner will explode. So i complained about it now pralhad bhutada's gang wants me to pay visiting charges during comprehensive warranty. So mr. Pralhad bhutada i want to ask you are you into the business of selling kitchen appliances or into robbing people who buy into your con company's pathetic products. I paid rs. 8000 for this elica patio ict 469 blk ai s cooktop it barely lasted for 1 year. And you want to extract more money from me. I will not leave you so easily, i will go to consumer court for this. You cannot get away with out hard earned money so easily. We do not earn money do you and your family can enjoy luxury on our misery.

Hi
I had purchased elica hob from vijay sales in april 2019 and installation was done in july 2019. After few days of installation the elica hob switches started heating automatically and all the remaining of food and oil cooked would go under the hob where the wires of the hob was there from hob edge glass of all 4 sides. So i complained in vijay sales and elica brand, their engineer visited after 5-6 days of 3-4 of complaints and charged us for cleaning the hob and said generator is to be replaced under warranty and silica is not installed which needs to be installed and he will come and replace/install it. But no one came for it for the next 4-5 days. Again i complained 3-4 times in vijay sales/elica brand. Then again new engineer visited and said generator is proper but silica needs to be installed and switches needs to be replaced which will be on chargeable basis. So i said its not my fault if installation is not done proper as elica engineer have installed the hob and switches heat is not my issue, this all should be covered under warranty as its been just 4 months i purchased and 2 months its been installed but the elica engineer was refusing to be under warranty and left. I again complained vijay sales and elica brand but still its been 4 days no one has visited and no proper response from vijay sales nor the elica brand.

Please take strict action against vijay sales and elica brand.

I have purchased the gas stove from vijay sales on 19.8.2017. Its one burner is not working and i have lodged complaint at vijay sales opera house on 16.8.2019. From vijay sales further they lodged complaint at elica gas on 17.8.2019. After that mechanic visited my gas stove on 19.08.2019 and take visiting charges rs.350/-. After following he told me that part is not available. I approached then at vijay sales on 22.08.2019, and told the serious issue. Madam of vijay sales customer service only listen the issue @ 7. Pm. But i saw poor response and very poor service. On saturday 24.08.2019 i again contacted to customer care service at elica gas and told him serious issue of gas burner. I told him that will alive if we don't have any gazete but workable gas is very important from morning till we sleep. But nobody is giving service and i am fed up now by this company.

I am regular user of elica products.

It was working well till last week. But today we came from hometown it turns into a disaster, chimney was off and nothing was being cooked on gas stove. We entered into house and entire house was spread by a huge glass peices of chimney. Our neighbours heard a loud sound like a bomb blast and knocked us but we were in our native. Chimney glass broken into pieces, no was inside of kitchen that time but surely if someone was doing something inside of kitchen that person surely will get hurt badly that time. Pathtic service, we have kids in our house so called u many times in order to sort out the promblem but you didnt respond at all though it is an emergency.


I thanks god who saves my family member from this situation, but will definitely will not use and will not advice elica products henceforth.

Is this your standard? I doubt you will be following safety guides in your products.

Was not accepting this kind of products from your side

Purchased elica chimney from vijay sales mira road, mumbai. Since the date of installation this chimney is not working. After numerous complaints elica technician repaired it 4 times, same problem again exists.
Haven’t used it at all and continues to create problems. I want a replacement of this product as this product is faulty.
We are frustrated with the kind of replies and excuses received from service people.

I purchased 3 gas stovetops from elica india in december 2018. Since the day i bought them, i’ve been facing a problem. Complained numerous times but technicians came home and did nothing but charged me. Spoke to mr. Surendra pillay at elica. He clearly told me that the model had a manufacturing defect in the first lot but now refuses to accept the same. I’ve been speaking to him since a few days and he’s unwilling to help. Elica has pathetic customer service and keeps giving excuses. They took note of my complaint only after i posted on social media. The company should replace the product if they know it has a defect. All three stovetops are giving problems.

I have puchased elica chimney perhaps in April 2019 and called costumer care multipule times to take installation date as I live in Delhi. They provided me the date of installation on 17.06.2019 as per my request but they didn't visit on date and informed me that they would come on 21.06.2019 when I had already left Ballia (where chimney is to be installed). They have called me 1000 times since I bought the chimney but did nothing but calling (very irritating) saying that " your chimney will be installed as per your requested time".

Gas is leaking from burners when stove is still under warranty. Flame is coming out of enclosure and extending it to hands. Has raised several complaints but service centers did not respond and Once service attendant did visit but he took only 5 minutes to reach conclusion. This is serious negligence with consumer safety. Need help to escalate the same

I purchased elica build in hob bj16102419 from bangalore on 13, may 2017. We had to call in service as the burners were not working. We paid a service charge of 295 on 15 nov 2017 to authorized company rep although the hob was in warranty. The service person told to refund the money once we produce the invoice. We again called for service on 3 june 2018 and paid rs 295 again. But problem of burner not working didnt get solved. We called up service on 15 june 2018 (Elica pb pvt ltd) paid 995 rs got the burner replaced. All this within one year of installation. Even today the burners are not working properly.
Appreciate if someone from company can look into this matter.

We had purchased hob one year back, initially the burner flames were not good enough leading to delay in cooking.
The service personnel visited twice he cleaned the burner nozzle and casting cabs. He said the casting cabs need to be changed for higher flame and quick cooking.
Yesterday again we called on serrvice engineer as flames were too low. Now this service engineer changed the burner nozzle and flame increased. But he said thecost of each nozzle was 3200. Replacing all burner nozzles will cost us almost 60 % of hob cost.
Is this strategy of your management for revenue generation

Bought elica hob & hood on amazon / order #
[protected] // delivery agent refused delivery to home saying its too heavy for him and sent both items back // amazon of course has refunded me the monies but now my whole kitchen work has been stalled due to the items not being delivered. How can the agent mark the item as being refused by customer on his own, and just send it back?
Who's paying for the return charges - this delivery agent or elica? Bet he's not the one paying otherwise he'd think twice
Seriously, why do you keep such disgusting people as your front agents who interact directly with customers???

Very disappointed from your product and service. We are facing lots of problem from day one just because of gas stove. Sometimes flames is very high sometimes it's very low, it's not working, now it's stop automatically. No one listen our complaint if we complaint then they take charges for every visit without doing anything. [protected]@gmail.com

I raised the help line toll free number to registered the complaint about my gas burner not burning properly,
they give me complaint number and send the technician to attend the complaint, he check the gas and do some thing and tell us that it is now ok, very next day the problem found again, we call the technician ph number [protected] from receipt number 10718 M/s Gajendra and services A20 chaurang Terrace, near IBM Tulak Hadapsar and this time he told us that burner is required to changed, I said ok, he told me that burner are not in stock and i visit your house after i received it, and he do not visit and do not make simple call to tell the status, i again call it and he told me that he visit the house and do the work, i told me next two time and do not visit,
i am under impression that customer toll free number call -technician is cheated us. we are just help less to take action against it
i raise the complaint on company sight that details inquiry to be done in this case from company representative so such cheating case does not repeat again, i this is serious that we raise the complaint on company help desk and gets cheated
this is for your information and necessary action

Regards

shashiraj M Jadhav
ph [protected]

Hi all,
I recently purchased elica chimney (Order:od[protected] from flipkart. They mentioned clearly like this. But i didn't received the installation kit from the seller dhara enterprises (Elica), my order details as given below

Order id: od[protected]
Order date:[protected], 07:25 pm
Invoice no: [censored]b[protected]
Shipping address:govinda raju ch,
[protected], 1st floor, umma reddy gunta,
Mini bypass east, ngo colony, nellore - 524004, in-ap
Ph1:[protected].
Ph2:[protected].