Elica India Complaints & Reviews

I have bought a chimney from snapdeal which delivered at 1st of november 2017. I called elica customer care [protected]. But till date no any technitians visited for installation. Snapdeal is not returned product & elica is not instaling product. I have trapped badly between these worst companies. Please help me out this.

Elica is so shamless after complaining so many time by phone and portal still they are not installing chimney....

I have bought a chimney from snapdeal which delivered at 1st of november 2017. I called elica customer care [protected]. But till date no any technitians visited for installation. Snapdeal is not returned product & elica is not instaling product. I have trapped badly between these worst companies. Please help me out this.
Avadhesh tiwari
Reg mob no in elica - [protected]
Crm id - 454945...

I had bought this chimney glace ltw 60 slim pb power plus led on[protected].
Within one month of buying the led light of the chimney started flickering. When i complained about it, the elica representative came and said that the led is within warranty and would get replaced.

Post that i got a call from elica stating that led is not within warranty and i will have to pay for it, when i countered them, they said that...

Its been almost 2 months, however i didn't get the resolution on my old cook top. Service engineer visited to my place and i have provided all the details for warranty. I was told that elica team will contact you regarding replacing the burner as it has life time warranty. However i didn't get any call or response from any one. Please let me know if i should wait more time or throw my old cook top as its useless for me without burners. And...

Its been almost two months, however i didn't get the resolution on my old cook top. Service engineer visited to my place and i have provided all the details for warranty. I was told that elica team will contact you regarding replacing the burner as it has life time warranty. However i didn't get any call or response from any one. Please let me know if i should wait more time or throw my old cooktop as its useless for me without burners. And...

Worst ever experience i have experienced so far... Customerservice centre don't care to even call or care to come to place to do installation. Even if they come they don't know how to do the installation... If you call customer care they talk as if they do a favour for you... And don't ever bother to take up any action.. If you escalate further the coordinator talked as if she don't care at all... Why the hell are you guys in business if...

I had purchased a elica 3 burner cooktop in the month of may17, used for 3 months but it has a very low flame and cooking time is increased. For which i complained three times, but all engineers said that the flame is this much only.
If the regular stove of rs 2500 can serve the purpose then why to buy this type of costly (14000) cooktop which cannot boil a bowl of water in half an hour.
I am very disappointed by elica's products...

It is very shameful that elica products are worst in the market. Don't go for it.
I purchased elica cooktop 2 weeks before. This cooktop has 4 burners. One burner stop working from 3 days of date of purchase. You technicians are worst. One person named birbal came to my house for checking and he replaced existing branded elica nozzle for that burner with local nozzle from local market and he himself stated this saying in order to save...

Crm id: 455734
Got installed my brand new elica chimney on oct 3rd, 2017.
During the installation itself, the chimney was not working and we identified it as propeller blade issue. They replaced it.
Now within a month, it stopped working and now the technicians identified it as switch board issue.

Its been very clear that a defective got delivered and its giving problem from the day 1.
When i requested...

We had contacted elica company executive mr roshan in indore phone no. [protected] for the service of kitchen hood at our residence on date 1sep2017. After inspecting, we were asked by him to shell out rs 5000/- for the solution of the problem in next 15 days. We made rs 5000 /- cash payment with receipt of ellica company and gave him our kitchen hood for repair.

Till date we have not received our chimney back and also no...

To whomsoever,

I had ordered for elica four brass burner hobtop (Model no# flexi brass hct 470 dx) on14/10/2017 through amazon india on ligtning deal paying rs. 12999.00.

I was delivered the product on 19/10/2017. After opening the package we found it is (Model no# flexi burnerhct 375 dx) three burner hobtop
I had registered for return of the item with amazon. Following the same i got a call from elica...

We bought almost all our kitchen appliances from elica. Chimney, hob, microwave oven and a normal baking oven. All the appliances bought were from their top of the line range.
From the day we bought the oven and it was fixed, it was not working properly. The fumes were not getting sucked out due to which the house started getting full of smells. We called the service engineer who came, fiddled and went away. However the fumes still...

Recently i got elica chimney with sr no : kf16263348 from nm innovations shop (# 27, shop no. 3, r. J. Garden, marathahalli outer ring road,, anand nagar, aswath nagar, chinnapanna halli, bengaluru, karnataka 560037). I got the chimney delivered from. The shop on 2nd oct 2017. I had to follow up with elica technician to get it installed till now everyday. Today finally the technician came and when tested the chimney the chimney is not working....

Dear all,
We had purchased 3 burner hob of italian company brand with name elica.
To my utter surprise, one of its burner is not giving flame to its capacity. I complain on 12th oct 17 at around 10am to elica coustmer cell[protected] with assurance to get rectified within 24-48 working hours. No response till 15th morning, i again call, again they said it will rectify.
Again i called up today i. E on 20th oct 17,...

I bought kitchen chimney and requested elica team for installation.
Elica is postponing installation from last two days and today again got communication that technical team will visit tomorrow.
Got frustrated by such unprofessional behavior. If you are not in state of installation then please share actual information.
I had lost my two days just waiting for arrival of technical team.
I am not either promise of...

I purchased elica turboair from elica store bangalore on 24th jan 2017. The product is osb 60 bf. Right after started using the chimney, the oil started dipping from the baffle filters and falling inside the cooked food. I raised the complaint to elica on 4th march and they have visited our place to check the chimney more than 10 to 12 times with all so-called technicians but they always convinced us that it's our fault o[censored]sing too much...

Bought 4 burner elica hob but was given defective piece. Inner brass part was broken n now its been a month they have open it n taken that part to exchange with taking extra charges 4 it. Im still waiting 4 that part. Other 2 burners r not working properly, yellow flames r coming n making my vessels black. Flames r coming 4rm bottom of the burner.....

Due to non standard installation of chimney, rat entered in duct and damaged filter, piping, blower, assemly and sponge.
Company technician visited and not ready to accept wrong installation done.
He has given all wrong commitments and replace only half parts only on chargeable basis. On very first visit, technician commited no need ordered other parts as he will manage locally.
I asked to replace sponge as it is responsible...

I had called the customer service 8 days ago for elica chimney installation. It bought it from amazon. I called on toll free no and they said the technician would come in 24-48 hours. The technician called and said he would come the other day but till date he didn't show up. I took a leave from the office that day. Tried calling him a couple of times but he didn't receive the phone either.
I called the customer care again yesterday...

Dear sir

I bought elica cook top 6 months back, now its not working for last three days, i tried calling the elica's toll free complaint no but it is always busy or on hold all the time
I am not able to make lodge complaint to erica's local service provider as he is saying he can't lodge the complaint till intimation from elica head office.

Its very amazing that elica costumer care contact no is not working...