Elica India Complaints & Reviews

Address: Thane, Maharashtra, 421503

My self danish shaikh from mumbai-badlapur, i am purchase chimney & hob top from prabhat appliance badlapur.

1st i am launch complaint for installation of chimney your technician visit & install the same & taking rs.1200 for installation. This complaint attend after lot of fallow up & after 4days.

Now again we launch complaint for hob top installation on dated 5th feb (Complaint no.99_526041), after lot of fallow up & call your technician visit asking for installation charges of rs.500, but when we purchase the same elica person say to prabhat appliances hob top installation charges is free so why we should pay this charges.

I am very disappointed your service & your service provider language.

Your service very bad, i will return your product to prabhat appliances already intimate to prabhat, i will suggested to my friend circle & family group not to purchase elica product.

Shameful service……..

Danish
[protected]

Mar 15, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Elica India Customer Care's response Dear Sir, Sorry for the inconvenience caused to you.
As per your telephonic conversation with our Mumbai coordinator, please note installation of the mentioned product is on chargeable basis. Request you to refer our Elica link for complete details. http://www.elicaindia.com/charges.aspx
Thanks & Regards,
Elica india
[protected]

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S

SambaSiva Rao Potla

from Bengaluru, Karnataka

Mar 21, 2018

I have bought a Elica built-in over for Rs. 55, 000. It's not working.

I have opened a service request on January 13th. But until now it's NOT resolved, I have been calling customer service and no resolution at all.

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Address: Kolar, Karnataka, 563160

My refrence number is 99_515132. I have trying to seek to rrpir and service my elica chimney from last three weeks. Each time i will call the customee executove will gove a new date and say it will be done, but days has passed by for 3 weeks now and non of the technician called or came. I would request elica to look into my matter and give a aolutipn by doing the sslwrvicw or say can't help

Elica India customer support has been notified about the posted complaint.

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Address: 147001

I bought elica gas stove having 4 burner for my new house kitchen with a hope that it will work smoothly but despite various reminders to the dealer/co. It is not working properly. One of the burner does not work. Elica engineer did not repaired it well. I have completely fed up from it. The dealer did not provided good after sale service. I need it to be replaced. Elica company is indulged in misselling of its product and get big amount of money from its customers but does not provide good quality product. It is purely a cheating with the innocent consumers.

Feb 27, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Satyanarayana Iruku

Jan 31, 2021

Burners are not working properly. Red flame and utensils getting black with smoke. Gas Dealer service person could not help and asked to contact the company.

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Address: Bangalore, Karnataka, 560035

Website: Elicaindia.com

I bought a new chimney from elica authorized dealer. The installation was done by elica authorized person paying an installation charge. The product was found defective on first use.

Elica is not ready to replace the defective product. They tried to repair the product by sending technicians to my house, but the defect was never resolved after 4 visits by different technicians.

I require a replacement of the defective product. Delivering a defective product without quality checks and repairing at customer location is not expected for a product with an mrp of inr 26000.

Feb 22, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Address: Nagpur, Maharashtra, 440015

Sir / madam,

(1) the push button controls are haphazardly functioning. Probably, the control chip needs replacement.
(2) the connector to exhaust pipe from chimney needs replacement
(3) i am in need of 2 additional baffle filters as the existing ones are more than 5 years old.

Kindly arrange to attend at the earliest,

(My crm id is 503 652 dated 08.01.2018)

Feb 9, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Elica India Customer Care's response Dear Sir, As per our conversation dated 08.01.2018, we will send technician Vivek once more at your home to check the chimney. All the necessary spares will be dispatched from HO and your complaint will be resolved as early as possible. Thank you Elica India [protected]

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Address: Ramanagara, Karnataka, 562112

Sir this is sorry to say i have never seen such a bad product. After buying we may have used only for 2 months properly. Twice the technician have visited bt no use the problem is not solved and chimney is automatically getting on and off we dint get any solution for this. I request you to response this we have still warranty. If possible repair or please do change the chimney. Thank you

Feb 10, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2018

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Address: Nagpur, Maharashtra, 440015

Finally after 44 days so many follow ups elica send technician for installation. Generally installation covers whole process of installation but elica asking money in every stage of installation. Only for hanging chimney they charged 500/ and his technician again charging for 400/ only for making hole on wall for take out pipe.
These type companies never clarify installation charges and after purchase they want to loot extra money to customers by blackmailing.
His customer care have no right to take decision on any any issue.
After raising complain in forum elica person called me from pune (Suyog called me) and threatening me he will not installed chimney (If you talk about installation charges)

After installation they are not providing proper bill.in bill no where is mentioned which charges they applied. After my objection technician discussed with suyog and mentioned applied charges.

Jan 16, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Dec 16, 2017

Updated by avadhesh18 CRM ID is 475703
Mobile no - [protected]

Verified Support

Dec 16, 2017

Elica India Customer Care's response Dearest Sir,
We have an apt explanation for all your grievances.
Firstly, your installation was delayed, as you stated that you will call us back for installation. But we never received your call before 1st of December.
Our technician came and installed your chimney thereafter. The delay between your installation request on 1st Dec. and the date of installation was all due to the confusion you had about the charges.
Now, about the charges, we have mentioned clearly every charges on our website. The link to this is : http://www.elicaindia.com/charges.aspx .
Please refer in the link that INSTALLATION IN DUCTING MODE CHARGES ARE : RS. 500.
Refer to 3rd point from bottom in the link. It clearly mentions : Core cutting or Granite cutting charges are not included in Installation charges.
We have all the charges clearly mentioned on our website, which if you had browsed, would have known beforehand.
We are a customer centric company and your claim about threatening about installation charges is completely baseless. Instead, we were trying to make you understand the actual charges.
We are always ready to help customers, going out of the way, if necessary, wherever it is possible.

We at last, request you to register your product for avoiding further confusion by sending your warranty card details and invoice copy on [protected]@elica.in .

Regards,

Elica

Dec 16, 2017

Updated by avadhesh18 You are a big liar.
Very first I called at 2nd of nov 2017 just after one day receiving the chimney.I have delivery proof when I received the chimney from snapdeal.Then continuously followup for installation these 5 days I did not get any response from your side so I decide to return chimney.If you are really serious with this issue I can send you call detail if you ask.
Second there is neither core cutting nor granite cutting, there is simple need of makking hole in 9inch single brick wall.For this simple work you are looting 400/ which is not in your price list also.
I have seen your price list there is no any clarity in service charges.
And for threatening issue I can show you discussion b/w suyog and me which I recorded as a proof.

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Rani pitliya

from Mumbai, Maharashtra

Jan 23, 2018

I am complaining for elica chimney repairing services .

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Praveen kumar nagineni

from Bengaluru, Karnataka

Nov 5, 2021

Not happy with the elica service dealers. They have taken 1050 for cleaning and service. Problem has turned to safety issue now . We are scared to use this elica hob. I am requesting them since 3 days but they are just bufflfing that we will come Today. That today never came.

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pb_kr

Jun 28, 2022

We installed our Elica Chimney recently. They charged 500/- as installation charges, which is as per the charges mentioned in Elica Website: http://www.elicaindia.com/charges.aspx

However they were asking for 180/- per feet for 7 feet of Aluminium flexible duct plus additional 250/- for the other hardware, thus making a total bill of more than 2, 000/-

But Elica website (above URL) mentions that the whole installation kit's MRP is only 7, 99/-, thus my total bill should have been only 1, 299/-. When I showed the charges mentioned on Elica website, the technicians did not agree, then I talked to their manager who after giving a lot of logic agreed to charge only the installation kit price (799/-) and installation charge of 500/-, total 1, 299/-.

Thus their attempt to dupe more than 700/- from me was foiled!

Actually the technicians are not from Elica company. Elica has sub-contracted the installation and service jobs to third party vendors. And these vendors actually are unscrupulous and try to charge extra from gullible customers.

When Elica ha published all their charges clearly on their website, they must see to it that their sub-contractors and vendors charge customers as per the official rates and not otherwise! Otherwise Elica's brand image is bound to be damaged. The feeling of being cheated is really bad.

Even though I did not given them any extra money, I had to waste some time in convincing them about the official charges, which has made me unhappy and so I am not going to recommend this brand to my friend, at least not without a word of caution!

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Address: Nagpur, Maharashtra, 440015

Website: www.elicaindia.com

I have bought a chimney from snapdeal which delivered at 1st of november 2017. I called elica customer care [protected]. But till date no any technitians visited for installation. Snapdeal is not returned product & elica is not instaling product. I have trapped badly between these worst companies. Please help me out this.

Elica is so shamless after complaining so many time by phone and portal still they are not installing chimney. Anybody in forum kindly suggest how can i take legal action against this fraudster company to doing false promises last one month.

Jan 11, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Verified Support

Dec 08, 2017

Elica India Customer Care's response Dear Sir, With Ref to the telecom communication the installation appointment is scheduled for 11.12.2017, accordingly our technician will contact for the installation. Please share your valuable feedback after our technician visit.
To avail warranty benefits kindly do the warranty registration by visiting below website link,
www.myelica.in
Thank you
Elica India
[protected]

Dec 12, 2017

Updated by avadhesh18 As you committed to send technician but today s date also gone no one is come for installation neither call me for delay. After one month you wake up and told you will resolve this issue and you are resolving like this.Have you ever seen any reputed company do like this, no installation after one month is passed? And continuously telling lie technician will come, have you any shame or not?

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Address: Nagpur, Maharashtra, 440015

Website: elicaindia.com

I have bought a chimney from snapdeal which delivered at 1st of november 2017. I called elica customer care [protected]. But till date no any technitians visited for installation. Snapdeal is not returned product & elica is not instaling product. I have trapped badly between these worst companies. Please help me out this.
Avadhesh tiwari
Reg mob no in elica - [protected]
Crm id - 454945

Jan 4, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Elica India Customer Care's response Dear Sir, Your complaint was tagged on 2nd Nov and as you said you would call back for installation, we did not arrange technician during that time. Again, when the installation request was raised on 30th Nov, we arranged technician from Pune to complete installation at your place. As per the discussion on phone, you were informed that elica does not provide for civil work at customer’s place. It is expected from customer’s side. You even agreed that you will get the product installed from Nagpur technician who will arrange for installation and hole cutting. Kindly wait until Tuesday, we will send technician to complete your work.
Thank you
Elica India
[protected]

Dec 05, 2017

Updated by avadhesh18 There is long series of false promises. Again another Tuesday gone no one came to install chimney.

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Address: Pune, Maharashtra, 412207

I had bought this chimney glace ltw 60 slim pb power plus led on[protected].
Within one month of buying the led light of the chimney started flickering. When i complained about it, the elica representative came and said that the led is within warranty and would get replaced.

Post that i got a call from elica stating that led is not within warranty and i will have to pay for it, when i countered them, they said that since it has been a mistake at there end and they have already stated that it is within warranty, this time they will change it for free.
Then 2 representatives came to my place to change the leds, none of them knew how to open the panel, they manhandled my chimney but could not install the lights.
Moreover when they showed me the lights i could see that these are not the same light as the original elica lights. When i asked them to show me the papers that these lights are originally from elica, they could not show it. They left on that day, without fitting my original led light properly. Now it is dangling from my chimney.
Post that another representative said that he will come with the papers, but no one came. Then i got a message from elica that since i have refused to pay for the led, my complaint is on pending status.
Please look into the matter immediately as this is absolute breach of trust from elica service center.

Jan 12, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Verified Support

Dec 02, 2017

Elica India Customer Care's response Dear Madam,
Please post the below comments,
Dear Madam, Our technician will visit at your premises today to check the exact issue with the LED. LED’s are not covered under warranty same is been updated on our below website link, http://www.elicaindia.com/WarrantyPolicy.aspx
Thank you
Elica India
[protected]

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Address: 411015

Its been almost 2 months, however i didn't get the resolution on my old cook top. Service engineer visited to my place and i have provided all the details for warranty. I was told that elica team will contact you regarding replacing the burner as it has life time warranty. However i didn't get any call or response from any one. Please let me know if i should wait more time or throw my old cook top as its useless for me without burners. And really i want to understand when elica is saying it has warranty does it really mean for elica?
Crm n0- 407174,

I talked to customer care, again without listing to us they assign the work to new service team. Every time they do the same instead of resolution, very poor quality product as well very poor and pathetic customer service.

Elica India customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411015

Its been almost two months, however i didn't get the resolution on my old cook top. Service engineer visited to my place and i have provided all the details for warranty. I was told that elica team will contact you regarding replacing the burner as it has life time warranty. However i didn't get any call or response from any one. Please let me know if i should wait more time or throw my old cooktop as its useless for me without burners. And really i want to understand when elica is saying it has warranty does it really mean for elica?

Dec 28, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Nov 22, 2017

Updated by shyamjkrishna complain Number is 407174

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Bhaskara Viswanadham

from Hyderabad, Telangana

Dec 8, 2017

Gas stove burners are not working. After switch on gas stove, it is getting off after 2-3min. need support very urgently.

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Address: Bangalore, Karnataka

Website: Www.elica.com

Worst ever experience i have experienced so far... Customerservice centre don't care to even call or care to come to place to do installation. Even if they come they don't know how to do the installation... If you call customer care they talk as if they do a favour for you... And don't ever bother to take up any action.. If you escalate further the coordinator talked as if she don't care at all... Why the hell are you guys in business if you cannot provide service??? Now i don't know what to do with product which is just sitting at home without installation... Also the guys who came took 1000 rs and went off and nobody care to give any explanation regarding that as well...

Dec 24, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Address: 411047

I had purchased a elica 3 burner cooktop in the month of may17, used for 3 months but it has a very low flame and cooking time is increased. For which i complained three times, but all engineers said that the flame is this much only.
If the regular stove of rs 2500 can serve the purpose then why to buy this type of costly (14000) cooktop which cannot boil a bowl of water in half an hour.
I am very disappointed by elica's products and will spoil its image as much as i can where ever i get a chance.
I tried to get it modified or repalced with some extra cost from the dealer from whome i purchased it, but everyone is worst. No repsonse.
People please check the product somewhere before buying it. Its a total waste of money. Not made for indian homes.
No body in this company will understand the problem and solve it.
Its better to keep the food in the sun than on elica, it will get cooked faster.

Dec 25, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Address: 122001

It is very shameful that elica products are worst in the market. Don't go for it.
I purchased elica cooktop 2 weeks before. This cooktop has 4 burners. One burner stop working from 3 days of date of purchase. You technicians are worst. One person named birbal came to my house for checking and he replaced existing branded elica nozzle for that burner with local nozzle from local market and he himself stated this saying in order to save time. But the problem was not that. He went back saying that product is fine now. After just 6 days the same burner goes off. Another person visited sent by birbal with no elica id card, no dress and even he don't know the complaint number. He cleared same nozzle with pin and said its working fine.
He even happily said that it was not a big issue it as just clearing nozzle. I mentioned him that if i would have clear nozzle and more gas started coming and a blast happens at my place. Was that not a issue? He started giving me crab reasons. I didn't allowed him to back his job sheet as he didn't knew comlaint number and was not mentioning correct information there.

Again now its 7 days over and the same burner again goes off.

This is the quality of products elica has. Please don't go with elica products better go with other brands.

I urge elica to immediately replace my faulty cooktop. Failing to do so will lead me to go to consumer forum for the same. Also i spread the same in social forum.

Expressing a quick turnaround.

Name: sachin gupta
[protected]
Gurgaon haryana

Dec 15, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Elica India Customer Care's response Dear Sir, As discussed with you, We have arranged the senior technician and he will come today 6pm. Thank you Elica India [protected]

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Address: 560066

Crm id: 455734
Got installed my brand new elica chimney on oct 3rd, 2017.
During the installation itself, the chimney was not working and we identified it as propeller blade issue. They replaced it.
Now within a month, it stopped working and now the technicians identified it as switch board issue.

Its been very clear that a defective got delivered and its giving problem from the day 1.
When i requested for replacement policy, i got a reply as - replacement is not there in our warranty policy.

With regrets i raise below 2 questions to elica:

1. Whether the policies of elica is to support/help customers? Or to give excuses to justify the defects with the product?

2. Whether we bought a lottery or a product?
The response from customer care is like - its your fate that you got delivered with a defective product and you need to adjust with it. We will support by providing free service/repair till the warranty period.

Worst part is i am yet to relocate to my new flat and haven't yet started using the chimney. Before starting using the chimney itself we are facing more issues.
Am i not reasonable to ask for replacement of the chimney?

Dec 15, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Elica India Customer Care's response Dear Sir, With Ref to the telecom communication our technician will visit at your premises on 14.11.2017 to check the issue. Thank you Elica India [protected]

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Address: Indore, Madhya Pradesh, 452001

We had contacted elica company executive mr roshan in indore phone no. [protected] for the service of kitchen hood at our residence on date 1sep2017. After inspecting, we were asked by him to shell out rs 5000/- for the solution of the problem in next 15 days. We made rs 5000 /- cash payment with receipt of ellica company and gave him our kitchen hood for repair.

Till date we have not received our chimney back and also no amount has been refunded.

Dec 10, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Address: 560043

Website: www.amazon.in

To whomsoever,

I had ordered for elica four brass burner hobtop (Model no# flexi brass hct 470 dx) on14/10/2017 through amazon india on ligtning deal paying rs. 12999.00.

I was delivered the product on 19/10/2017. After opening the package we found it is (Model no# flexi burnerhct 375 dx) three burner hobtop
I had registered for return of the item with amazon. Following the same i got a call from elica india customer care and they registered my complaint - crm id 444196. I was assured that i would get call from the representative at the time of installation and the same will be replaced providing the crm id 444196.

Later when i was contacted by elica they informed that i should get the product returned through amazon, even though i registered again for return of wrong product on amazon, they never turned up. Please find the amazon order details of the product:

Order#[protected]
Order date :14- oct-2017
Invoice n# qwho-7280
Invoice date: 14.10.2017
Invoice details:mh-qwho[protected]

The seller address mentioned on the invoice/bill is as follows:

Dhara enterprises
37/1/4/2/1 h nc - 617 opp neelam metal,
Pisoli road, pisoli,
Pune, maharashtra, 411048, india

I want my the wrong product either to be returned or replaced with the correct product or the money of rs. 12999 to be returned. I want a prompt action on my complaint.

Kind regards,
Consumer

Nov 7, 2017

Complaint marked as Resolved

I got a call from Dhara enterprises from contact +9120-66788804 and was told that I would be delivered for replacement product based on stock availability on 09/11/2017. on the same day I got a call from Elica dealer + 9179-75347012, bangalore and I was delivered the correct product in the evening.

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

Elica India Customer Care's response Dear Sir, Sincere apologies for the Inconvenience caused. We have tried calling you on both contact numbers registered with us but phone numbers were not answered. Kindly call us back on[protected] so that we can discuss and resolve the issue. Thank you Elica India [protected]

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pink053

from Bengaluru, Karnataka

Nov 7, 2017

Hello Elica and Team,

Thank you for your prompt response and action on the same.

I am so thankful that my issue is now resolved as I was delivered a 4 burner elica hobtop today (09.11.2017) and the wrong product was taken back by Elica dealer .

Thank you so much for your prompt

Kind Regards,
Consumer

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M

Maindkar

from Mumbai, Maharashtra

Apr 11, 2019

Elica three burner gas stove all nuts are loose and spare part are loose bad product elica gas stove dont purchase elica products and elica toll free customer care number are not reseived
Phone no.[protected]

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Supriya Dhamnekar

Apr 8, 2021

Dear sir
I am elica customer. My gas stove burner problem too much but my bill issue please support me because no bill no customer service I want bill pdf 1nov( laxmi Burud ) ...order by amazon

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Address: 560034

Website: Elica

We bought almost all our kitchen appliances from elica. Chimney, hob, microwave oven and a normal baking oven. All the appliances bought were from their top of the line range.
From the day we bought the oven and it was fixed, it was not working properly. The fumes were not getting sucked out due to which the house started getting full of smells. We called the service engineer who came, fiddled and went away. However the fumes still remain and the suction is so weak that even an exhaust fan will do a better job. This is still in the warranty period and i am in a good mind to remove and throw this in their showroom as a useless product.

The oven looked good but has issues. We used it once when hit worked and after that is not working.

We need the following :
A good senior technician who speaks at least passable english and knows what the problem is.
We do not need a a lower down the line technician who does not know what is the issue and does not know even basic english. It is difficult to explain technical terms in the local language, tough i speak the language pretty well.
We need all these appliances working properly and immediately.

Nov 29, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Varsha Manoj Nahar

from Amritsar, Punjab

Oct 27, 2017

I bought it 1 yr ago.it ' s oil collector gets broken frequently due to cuts marked on it by oil collector holder loops.please suggest.I am highly disappointed

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R

reshma k

from Delhi, Delhi

Nov 9, 2017

I purchased Elica 2 years back and till now it has been working fine and smooth. There is no complaint from my side. On the other side, I am finding it too useful as it easy to use and clean. But if you having any issues you can call on this number[protected]. They will surely look the matter as the Elica team is really helpful.

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Recently i got elica chimney with sr no : kf16263348 from nm innovations shop (# 27, shop no. 3, r. J. Garden, marathahalli outer ring road,, anand nagar, aswath nagar, chinnapanna halli, bengaluru, karnataka 560037). I got the chimney delivered from. The shop on 2nd oct 2017. I had to follow up with elica technician to get it installed till now everyday. Today finally the technician came and when tested the chimney the chimney is not working. It's a damaged product.. I want he chimney to be replaced.

Nov 28, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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