Elica India Complaints & Reviews

I had purchased the elica hob in mar 2018 - i starting using the same in jul/aug 18. This is not the first time that we are using the hob with glass... And enough care was taken in handling hob. Still the glass was shattered and thrown over the place when my wife as preparing the breakfast. Though there was no physical injury, there was a loud noise when the glass was shattered and thrown around.

Post contacting the contact...

Dear Elica
The PCB of my kitchen chimney was damaged and we contacted customer care. The technician arrived one week later and charged for his visit and told us that PCB is damaged and added that we would get a call from the Company when PCB will be replaced. No response from the Company till we reminded. The customer care told us that some body will attend us with spare parts shortly. We are still awaiting and more than 2 weeks have...

Hi elica team

I had bought new elica chimney for 9000 rs 1.7 years back, suddenly last week chimney stopped functioning. No response when i switch on. Raised complaint with ellica service center, technician arrived and he checked the chimney. He is sayjng the pcb circuit board has to be changed and it wil charged 5000 rs, how come with in 2 years pcb stopped working.

I just want the pcb to be repaired, no need...

Life time warranty of my chimney was given but now switches and push buttons are not working. A service mechanic of your company has taken 350 ruppee as service charge and promised to get all the parts which are required to repair the machine but he didn't respond since then.. I m facing a lot of problems due to chimney failure as it's push buttons and switches are not working....

One my gas burner wasn't working so i registered a complaint through customer care. The service guy came and said the big burner got damaged and needed to be replaced, he said the charge of the burner will be 4200 and servicing charge would be 2100. When i called to check with the elica customer care they said the servicing charges would be 1003 including gst. Now the service guy is not accepting this and asking for 1800. Also the customer...

I am waiting for installation of my elica chimney which i had newly brought from amazon service since two months. I placed the request but elica service didn't paying any attention they are very irresponsible in my issue. As i agreed for their terms and conditions, i didn't get any response from them. I didn't have any objection to pay instillation charge which they had demanded rs.590/-....

I purchased a glass top hob from elica a year back and it was working fine for that period of time and suddenly yesterday the glass top on its own blasted and the bits of glass were splattered all over the kitchen while my mother was cooking and was injured i complained elica customer care service despite of me showing clear evidence that noone can shatter the glass like this by his own mistake they blamed us that this is toughen glass and...

Gas leakage through the nobs. Product is in warranty and purchase 3 months back. Compliant was registered on 11 dec 2019 with crm id 99_1220106 but no action is taken so far to fix the issue.
Dont they understand the seriousness of gas leakage? Shalini and manager sriram from rammurthy bangalore branch had shown the worst cx service.

Gas leakage is a life threat issue and handling it so lightly shows how elica takes...

Issue:
I have bought elica chimney 3 months back and we are using it since mid october, during this period we have noticed
1. Noise is more than expected.
2. The chimney surrounding areas i. E., wall area, cupboards, even the chimney external surface turned out to be completely oily after our usage which is not expected.
3. For the very first time after 2 months o[censored]sage we have initiated auto clean function but...

I had placed an order for elica wd hac touch bf 90 ms with installation kit included auto clean wall mounted chimney (Black 1200 cmh) on 14th october, 2019 from flipkart. However, its suction area was too small and therefore, i placed a request for return of the product and the same was returned on 3rd nov, 2019. However, they never returned my money. Instead, out of their own wish (Flipkart), they forcefully delivered a chimney to my home...

Inspite of my repeated complaints and twice changing of new nozzles, the flames are not proper and yellow on the tips causing our utensils getting black from the bottom and sides. We have paid 750/- for the 5 new nozzles. Also we paid for the big burner ring rs.1656/- but instead of it getting solved its blackening more of our utensils. We regret choosing elica brand products and will never recommend any one to buy elica products....

When i lodged a complaint to the nearest service center, i wasn't informed that there will be a visit charge.
Service engineer came for atmost 10 mins and charged us rs. 250 as a visit charge.
I have called service consultants before but never before they have charged me with any fee whatsoever, a fee was paid if any repair was done by the consultant....

I have purchased a built in microwave from elica. Due to some reason the machine stopped working. I filed a complain with the company on 20th september 2019 to repair the micro wave and get it to the working condition. Since then my machine still doesnt work. Inspite of calling them every single day. The company has not addressed to this problem. Its been one and half month since i filed this complain. I want a refund and want the company...

2 days back i called elica customer care. I wanted to have my kitchen chimney cleaned. They immediately asked me to make a payment for amc, which comes to inr 2950.00.
After 2 days a technician came to visit the chimney. He didn't do anything and left telling that he need this big vessel, this much hot water which i was not having. On asking if i can give him geyser hot water in a bucket, he refused citing that the chimney is too oily...

Myself arvind bamb from aurangabad, maharashtra.

I have chimney and it's bulb/lamp was not working. After lots of follow up rupali madam from service center pune has promised to arrange two (02) bulbs.
Today i have received two (02) bulbs of wipro company having mrp 25/- each and rupali madam from service center has asked me to pay rs 63/- per bulb. I have asked invoice copy but rupali madam from service center has...

This elica is the biggest fraud company, who wants to scam people into paying money. Pralhad bhutada is the biggest conman i've seen. Their dealers sell you their cooktops in the name of 2 year comprehensive warranty and lifetime burner warranty. But after buying, bhutada will charge you for installation. Now within a year the cooktop's brass burners have gone bad. The flame in coming from underside of the burner. And sometime it just burns...

Hi
I had purchased elica hob from vijay sales in april 2019 and installation was done in july 2019. After few days of installation the elica hob switches started heating automatically and all the remaining of food and oil cooked would go under the hob where the wires of the hob was there from hob edge glass of all 4 sides. So i complained in vijay sales and elica brand, their engineer visited after 5-6 days of 3-4 of complaints and...

I have purchased the gas stove from vijay sales on 19.8.2017. Its one burner is not working and i have lodged complaint at vijay sales opera house on 16.8.2019. From vijay sales further they lodged complaint at elica gas on 17.8.2019. After that mechanic visited my gas stove on 19.08.2019 and take visiting charges rs.350/-. After following he told me that part is not available. I approached then at vijay sales on 22.08.2019, and told the...

Below mail thread highlights that

Elica is using illegal businesses to provide customer service. These illegal businesses don't honor amcs and elica declares them as illegal.in our case before our amc expired.

We next got service directly from elica customer service, and their call center forwarded service provider failed to provide proper documents and receipts.

I wrote:

Let us...

I am regular user of elica products.

It was working well till last week. But today we came from hometown it turns into a disaster, chimney was off and nothing was being cooked on gas stove. We entered into house and entire house was spread by a huge glass peices of chimney. Our neighbours heard a loud sound like a bomb blast and knocked us but we were in our native. Chimney glass broken into pieces, no was inside of kitchen...