Elica India Complaints & Reviews

I have booked Elica chimney on[protected] from reliance digital visakhapatnam, delivered on[protected]. Technician came on[protected] after repeated calls from me. After unboxing he found the item is damaged and registered Complaint vide no 1405912 with Elica Customer care . I got a call from Elica technician on[protected] that my complaint has been closed since I have done self installation which is not true. So I have again logged a complaint on same date vide 1417568. The technician told that they will replace the damaged part but Till date neither product been replaced nor the damaged part being replaced. The technical support team is worst. So I request to kindly look into the matter and do the needful.

I had purchased elica chimney, and oil collector was missing, actually i had ordered for my uncle. They missed to see the oil collector during installation.
I called amazon and elica customer service. Both of them are trying to put words on each other.

On 22nd july I call elica support that my chimney touch pad is not working sometimes and its making a lot of noise
Next day engineer called me on23rd
He said he will come on Friday he didn't come, he said he will come on Monday again
On Tuesday I called him he said he will come on thrusday
So elica what is wrong with your engineer
Its a request send another Engineer if you sent the same guy ill throw him out of my house
Fraud elica ill never buy any elica product again

Thank you for calling Elica India. Your CRM ID is 99_1410601. We will resolve your issue soon.

We purchased elica hobtop 3 burner auto ignition glass top model from the bath house, vcv road, r. S. Puram, coimbatore with a warranty of 2 years for brass burners. But within 2 years we had a problem with the burners and registered a complaint. Service engineer came and told that we need to replace the burners & would cost rs.3800 + service charge. We had left with no option than changing it (Because this elica products are very low quality product and pathetic service). We replaced burners in march 2019 (Attached invoice for ref) and today, 23rd july 2020 we are facing same problem after one year and engineer told we need to replace burners at the cost of rs.3800 + service charge. Really dont understand what quality of product this elica company is supplying??? Such a worst and low quality product that can not even withstand more than a year. Really don't know what to do with this product? Can elica give a solution for this problem???

I am using this product for 1 year now. I have called customer service around 10 times during this time for one problem or another. Today morning, the glass top blasted on its own causing a great fear among people in the kitchen. The glass got scattered everywhere. I don't understand why elica sells such low quality products which can have fatal consequences.

Hi, my name is gaurav kumar ([protected]@rediffmail.com).in october last year, i had bought some elica appliances as there was a cashback offer going on.in order to avail the offer, i was supposed to take no interest emi from bajaj finance. I took the loan, paper work was done by bajaj finance person and now complete loan is also repaid. However, i have not received cash back amount. I am checking with both bajaj finance and elica for the past 2 months but there is no success. I have spent lot of time and energy and now it is also causing me mental stress. It is very unprofessional of elica to harass your customer like this. Please help.

Poor response from elica team of sales & service related to my issue. Spoke to technical service person of cuttack division about my broke oil collector but no response tiii dates.

One of the burners not turning on automatically

I had purchased three different products from elica hob/chimney/built in microwave oven on 22-dec-2019, and got it installed on 11-jan-2020. On 20th may, when i used the oven for baking, the glass plate broke with just 3 minutes of heating at 200'c and i even made sure that the plate was rotating. When i registered the complaint to elica, call was arranged from bangalore hq. It was unfortunate that instead of giving a resolution, they insisted that it was not due to technical problem but due to my physical negligence and denied a replacement stating that its not under warranty. Since this happened due to mere heat of oven, i am expecting a resolution on my favor instead of such statements..

Name: ananth shenoy
Crm id: 99_1354637
Please find attached invoice copy for more details.

Regards,
Ananth

Hi,
I have been trying to replace my elica glass hobb since a month as the glass top was shattered all of a sudden while cooking and the glass pieces ended up in our food because of which we had to throw away our food during the lockdown thankfully no harm happened to us.. First of all did not expect that to happen and upon that i have raised a complaint on the elica website but no response and tried contacting the customer support number and no response.
So tried contacting all the service centre of elica in banglore and all of them just take the model number tell will get back in some time and there is no response when we keep calling them they say they don't have that model and it has to be booked but can't book due to lockdown.
Thankfully one of the service centre in shanti nagar responded saying they will try to give us an alternative second hand glass top for time being and book the new one for us, and he brought us a glass top which had cracks in them. Which is way too risky using them especially after the perfectly fine one just broke in front o[censored]s out of nowhere so we asked him to take it back and return us our old hobb back and book the new one, he took the hobb and haven't got us our old hobb back.. So we don't have a gass hobb to cook for a day and we managed to get a stove from our relative. We still haven't got our old glass hobb back.
This is not what i expected from a reputed brand like elica.
Worst customer support and service.
Also we have replace the ignition some n number of times till date and it stops working.
Hopefully i would get any genuine response from elica atleast now.
I have attached the images of the hobb and model number.

Since the day of purchase, i have been facing a plethora of issues as listed below-

1. The auto ignition failed right after purchase and since then relying on on lighter.

2. The flame of the burners is so low that it takes more than normal hours to cook food

3. 3 days back just before my complaint, the hobb ignited with a boom and it burnt the hair and face of my maid and she is claiming compensation for the same.

4. The only task i am left with after purchasing your product is to keep submitting complaints. You can check the number of times i have filed complaints

5. Every time a technician comes, he repairs the hob temporarily and after sometime the situation is back to square one.

Since the month of purchase i have been complaining about the manufacturing default in the hobb, but no one has entertained my request of replacement of the product, neither the dealer nor the elica customer service executives.

No other product from any other brand has caused me so much trouble which elica had, till date to my family.

I had also purchased an elica chimney along with the hobb which is working fine.

I purchased the subject glass top stove from elica through the e commerce hub, amazon in september 2019 (6 months back). The item was working fine and was a fancy item in my sister's house as it was bought for her.
The look, its auto ignition working, all was a cheerful thing for her in the new house, until yesterday 16th apr'2020, when the glass surface blasted out.
The daily cooking task was completed by afternoon and my sister was in the hall when she heard a blasting noise coming out from the kitchen.
Startled with that noise, she rushed to the kitchen to see and it was the gas stove which was the culprit.
Fortunately, no one was in the kitchen when it burst and the gas too was not switched on, which could have made things worse.
At this period of lock down, getting essentials and cooking itself is an himalayan task and now to top it, the gas stove is unusable.
No customer service is available now to answer the calls.
Through this forum, i hope someone looks in to this and have an answer for us.
The item needs to be replaced at the earliest, as am not ready to let it go. The item was an expensive one and it was with so much hope that we went in to buy elica product keeping the other brands at bay.
It is high time the company revisit the manufacturing section to check if everything is working fine as am sure am not the lone complainant giving one of the this nature.
If not the repercussions are going to be very ugly, and i assure that i will go on preaching to the public to never ever buy any elica products, especially their stoves.

I've bought elica's wdfl hac touch 90 ms chimney on (24.02.2020) from flipkart and it got installed on (28.02.2020). It was working fine but all of a sudden it came to a complete stop today (04.03.2020). I didn't know what was the issue. But, i tried to run auto clean for and after 9min it started working again.

I need to know if this is a problem or is it supposed to stop working like that when it requires auto clean? I didn't see it being mentioned anywhere on the booklet or online.

I had purchased the elica hob in mar 2018 - i starting using the same in jul/aug 18. This is not the first time that we are using the hob with glass... And enough care was taken in handling hob. Still the glass was shattered and thrown over the place when my wife as preparing the breakfast. Though there was no physical injury, there was a loud noise when the glass was shattered and thrown around.

Post contacting the contact center we were informed that this kind of instances takes place around one in 3000/4000 cases. Which means the company is aware of the same and it does happen.in that case why the customer should be charged where there is a known flaw in the product. On top of the same they have charged us for replacing the glass and also service fee towards the technicians visit.

Is it that knowingly the company has kept a flaw to make money through servicing the same.

Hi elica team

I had bought new elica chimney for 9000 rs 1.7 years back, suddenly last week chimney stopped functioning. No response when i switch on. Raised complaint with ellica service center, technician arrived and he checked the chimney. He is sayjng the pcb circuit board has to be changed and it wil charged 5000 rs, how come with in 2 years pcb stopped working.

I just want the pcb to be repaired, no need of replacing the pcb board.

Regards
Ramesh. P
[protected]

Life time warranty of my chimney was given but now switches and push buttons are not working. A service mechanic of your company has taken 350 ruppee as service charge and promised to get all the parts which are required to repair the machine but he didn't respond since then.. I m facing a lot of problems due to chimney failure as it's push buttons and switches are not working.

One my gas burner wasn't working so i registered a complaint through customer care. The service guy came and said the big burner got damaged and needed to be replaced, he said the charge of the burner will be 4200 and servicing charge would be 2100. When i called to check with the elica customer care they said the servicing charges would be 1003 including gst. Now the service guy is not accepting this and asking for 1800. Also the customer care was unable to provide the burner charges and asked me to contact service guy. This is unprofessional and i dont know whom to trust as the service guy seems asking for a higher price and he is not bothered about the complaint. Also the customer care representative are rude and hang up without providing enough information. I had to call 6 times to book a single complaint as they say the technician will visit but they dont registered the complaint. I hope elice understand that they are selling product which can be threat to life if malfunctioning and they must attend every grevience with priority. Also ensure the information/ charges are transparent as the service guy is asking whatever he wants and not responding if questioned. I never thought the services are so poor for a reputed and expensive brand.

I am waiting for installation of my elica chimney which i had newly brought from amazon service since two months. I placed the request but elica service didn't paying any attention they are very irresponsible in my issue. As i agreed for their terms and conditions, i didn't get any response from them. I didn't have any objection to pay instillation charge which they had demanded rs.590/-.

I purchased a glass top hob from elica a year back and it was working fine for that period of time and suddenly yesterday the glass top on its own blasted and the bits of glass were splattered all over the kitchen while my mother was cooking and was injured i complained elica customer care service despite of me showing clear evidence that noone can shatter the glass like this by his own mistake they blamed us that this is toughen glass and you must have broken it and not admitting there own mistake telling me that despite our faulty product you are the one who has to bear charges for the damaged product even after causing a life threatening incident as any of the glass peice could have gone in her or produced cuts in various more deadly places i have full recording of their staff misbehaving and treating us badly i would never recommend ANYONE TO BUY ELICA PRODUCTS AS THEY DONT TO RIGOUROUS QUALITY TESTING and manufacture products which may cause you your life.

Gas leakage through the nobs. Product is in warranty and purchase 3 months back. Compliant was registered on 11 dec 2019 with crm id 99_1220106 but no action is taken so far to fix the issue.
Dont they understand the seriousness of gas leakage? Shalini and manager sriram from rammurthy bangalore branch had shown the worst cx service.

Gas leakage is a life threat issue and handling it so lightly shows how elica takes care of their cx. A serious action must be taken against the ppl handling my case and cancel theie license.

Resolve my issue at the earliest