Elica India Complaints & Reviews

I have bought deep silence chinmey on 28-may 2018. The store person at bund garden, pune is a pure cheat. He just gave away the chinmey without any detailed demonstration and the product in store is really deep silence but when i installed at home the noise level is high... They are saying bcoz of 1200 suction power the noise level would be high. This is a case of cheating by elica company.

After repetitive complaint i have still not got any solution.3-4 times the technician has visited and done his part still the issue of noise is not resolved yet.

This is enough of your company.. Its almost been a month i have been regularly calling customer care for some help. I want the whole unit to be replaced with a good working mode. Please arrange for an immediate replacement of the product.

The company is saying it is deep silence but noise level is huge. This is a case of cheating. I wont tolerate more or else i have to move to consumer court.

We place the order with amazon to deliver elica chimney escg bf 60 nero black on 15 th we received today with out baffle filter i registered complaints in amazing also is there possible to get the baffle filter order no at amazon as listed below:
Amazon
Your orders | your account | amazon.in
Shipping confirmation
Order #[protected]
Hello sekar a,
We thought you'd like to know that we've dispatched your item (S). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit your orders on amazon.in.

Arriving:
Sunday, june 17

Track your package
Print invoice your package was sent to:
Sekar a
E 406, sis queenstown, kayarambedu, nellikuppamroad, guduvanc
Kayarambedu
Guduvanchery chennai, tamil nadu 603202
India
Your package is being shipped by amazon transportation services and the tracking number is[protected]. Please note that a signature may be required for the delivery of the package.
Shipment details
Elica kitchen chimney 60 cm 1100 m3/h (Escg bf 60 nero, black)
Sold by elica kitchen chimneys rs.8, 998.00

Item subtotal: rs.8, 998.00
Shipping & handling: rs.40.00
Free delivery: -rs.40.00
Shipment total: rs.8, 998.00
Payment pending: rs.8, 998.00
Track your order with the amazon app.
If you need further assistance with your order, please visit customer service.

We hope to see you again soon!
Amazon.in

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I wish to inform you about my problem with our chimney. We installed a brand new chimney in our house 3 years back. It has repeatedly given us problems which were jus temporarily fixed by the worksmen. Later some part wasnt available they said. Now my chimney is not in working condition and is lying idol since your workman has visited and removed out from its place.
Since last one year i have been registering my complaint several times. The same has also been communicated to mr. Bhosale, company's service head, but there hasn't been any satisfactory response. Nobody is ready to tell what should i do about it now.
A customer trusts the company and its quality for purchasing such an expensive product and he exepects proper service post the purchase. But the service we are getting is not worth the money spent.
Please take a note and fix my problem or else give me an exchange for my chimney.
A positive response is awaited.

Regards,
Raju maliwal
[protected]

I have bought the chimney in last year september 2017, it worked for 2 months and after that it used to start suddenly and stop. After many followups technician came and changed the touch display but after changing the display fan stopped sucking the smoke properly. I am following up with them on this issue from last 3 months and no resolution has been provided yet. Their technicians come and visit my places, make some excuses and go back without resolving the issue.

Please get my issue resolved as they are harrassing me by not doing the work. I called them multiple times but they are not responding.

Hi,
Its been just a month we started using the stove, and two of the burners are not working properly, i have tried calling customer care they gave me different number [protected] - this number when i tried dialing says invalid

Then why have you published this number as customer care number?
The item is under warranty... Let us know whom to contact...

Customer care not responding properly shuts down the phone call

Dear sir, i bought chimney in dec'17 and it makes huge noise like mixer from the day 1. So many times i had made complaints on this and some mechanic also came but end of the day they couldn't solve the issue. The product is kept unused for the past 6 months. I request you to replace with the new one or kindly service the chimney. There were no proper response from the customer care and when ever i call them they say that they have informed the service center and it will take 2 to 3 days for the spare parts to be get arrived. Its waste of money for me. Please take action and do the need full at the earliest and then you can say that you are world no 1.

Engineer not visited for installation since 5-6 days. Called to customer care but still no resolution provided. Fed up with such organisation. Will share this feed back on social media and logged complaint on consumer forum if it is not resolved today.
Worst experience first time. Even though they are charging for installation not providing services. Customer care is irresponsible.

In gas stove fire is not properly coming. Not reaching at hieght. Fire is at very low level. Problem coming in cooking. It happens from 2 to 3 days on 26/05/2018. No. Is [protected]. I want you to come and repair this problem. It's sound is very high. It will be better if you send anyone to repair this problem faster. Problem coming in cooking. Please send anyone faster

This product is a disaster to say the least! I've had it for several years however it works for about 4-6 weeks and then each burner stops working one by one. It is clearly not for indian cooking and maybe for simple boiling of european food. Normal indian cooking causes each burner to stop working in 4-6 weeks!

Do not buy this product.

And the icing on the cake is the disastrous, almost non-existent so called elica customer service. They don't attend to a call till 6-7 days and that's after 3-4 follow ups from you. When questioned the supervisors say, "teen chhar din to lag jatai hain".

Product sucks and the customer support is non-existant! Don't touch this product with a 10 foot pole!!

Good afternoon.
It is perhaps my mistake to choose the product and was insisted by the sales person of radhika stores in pimple saudagar for the product quality.
Well while installing the stove one of the burner was hanging, none of the three screws were fitted, it was rectified after great persuasion.
During that first compliant it was agreed that the three gas brass burners would be replaced since two of the three have turned partially black is certainly quality issue.
It is not yet fully being used since nobody is staying there.
One of the major safety concerns is that explosive sound comes some times while giving spark for ignition.
Regards,
Girija moza

I have purchased the gas in month of 2014, which is of 4 stove gas burners however the 1 burners are not working.
Requesting a urgent action on it

I have purchased the gas in month of 2014, which is of 4 stove gas burners however the 1 burners are not working.
Requesting a urgent action on it
I already complin costomer care but no reponse

My comp. Id is 99_581706

I bought elica chimney kitty white on 17th april. I recieved the chimany on 28th april. I am struggling to get it installed. I must say that the service is pathetic.

Despite several reminders, phone calls, the installation person came today but told that i have to drill a hole in the wall. The retailer had told me that he will help with the person at an additional cost. Unfortunately not installed till now. I would like to refund the chimney.

In future i would encourage everyone to buy online from amazon. At least they are more reliable than the local retailers.

Bought elica cook top few days back, it has stopped working, helpline number is always busy, once by chance, i got connected but executive simply dropped the call as soon i started. Cheap and hopeless products sold at premium. It is 3 burner cook top, only one is not working, elica said it is pipe gas issue but then why other two burners are working of same cook top? Elica does not have honestly to resolve issue and only waste customers time, sheer wastage of time and money.

I have purchased the gas in month of february 2018, which is of 3 stove however the glass is broken today morning.
Requesting a urgent action on it
Either get it fixed or replacement of the so same   replace all

Do not buy the product within two days o[censored]se, i faced problems like knobs are getting extremely hot and base part of stove is also getting hot which is not user friendly for household purpose. Company not giving proper attention for service neither listening to our problem. Properly they will come at your place open the stove completely which is used only for 2 days, i guess elica company do not quality check there products before sending to market. Horrible company and poor service and unprofessional act. Do not buy any of the product of elica

We bought chimney on 2nd feb 2018 and it has been installed on 5th feb. After a 20 days over whenever we switch on chimney it went to auto clean mode. We raised the complaint and an engineer came. He said he will order a spare and will come back, 25 days went but he did not come back. After we made lot of calls with customercare and sending out emails then one person came and he attended the issue after few mins he said the issue resolved. But the same issue started coming in the same day evening. This is unacceptable. Seems that they given defective product. Please help to resolve this issue. They are not changing the chimney and not giving my money back.

The elica gas stove has been a trouble from the day of purchase. The 3 burners of the gas stops working every month. The burners either produce very low flame or does not produce flame at all. There has been servicing every month to clean the gas burners and every time we pay 300rs. After service within 2-3 days burner stops working. The service man has no clue about the problem. He does not give any solution. Lately he has stopped answering the calls. We complained in the customer care, and they will send another technician in their own sweet time. The burners are not working and there is immense inconvenience in cooking food. It has been a terrible experience with this product and horrendous experience with the servicing. The kind of mental stress we have gone through is inexplicable. Further we will only have to resort to consumer court for our rights to get value for money.

This is regarding not getting Installation for my new ELICA chimney/KITCHEN HOOD. I had bought an Elica hood 3 years ago. That time also I didn't get good service from your company. Today morning I have purchased a chimney/hood from your authorized seller but am not getting Installation service from your company. I am going to return the hood/chimney as well as urge everyone I know to not buy any of your products hence forth.

We request you to please make sure not to sell any product to gullible customers unless you also provide installation. I regret that I have bought your products despite of reading worse service reviews online. Guys beware, don't buy any of these products.

Good morning! I have bought ticket and returned on 27 of february 2018 but untill now i cant receive my money back! I called so many times to clear trip but they keep promising that i will receive in 5-7 working days! It passed 1 month exactly! Im very dissapointed with your service. Please return my money back urgently. My name is elsa catapang mobile[protected]. Could you please contact me and solve my issue. I would be bery appreciate your help and support in this matter.

My father is a heart patient. We need to get the elica chimney serviced regularly. We have called and requested for the service engineer to visit us.. But he has not come, even after nearly 10 complaints in the last 5 months.. To the deeshe service center in chennai.. If your father was a heart patient, will you treat him like this??? Please come and service the chimney