Elica India Complaints & Reviews

In less than a year of purchase and installation, with nothing done to it, the glass hob has crumbled to pieces on it. Thank god no one was around, else there could have been several injuries as well.

It is hard to imagine that a company with an international brand reputation can sell such substandard products. However, it seems that elica has been selling this substandard product to a whole bunch of people in india, judging...

Have raised a warranty claim request for my cooktop patio ict dt 773 blk which i purchased on june 24th 2018. Warranty claim date is july 22nd 2018.

An engineer visited on july 23rd and made his report and nobody visited after that. I tried calling the dealer many times but i am not getting satisfactory response. They always tells me that they have raised a concern with company. It's been around 1 month and still the issue...

Hi team,

I brought a "elica 377 ct vetro" from kohinoor life styles baner on 4th june 2018. On 11th aug 2018 top glass was broken suddenly.

We are fallowing all protocols to use the gas stove as mentioned. For resolution i have called customer care and raised a complaint "99_677412" and fallowed up so many times.

But till today nobody contacted me with the resolution, when i requested cc to transfer...

Hi

I bought elica "flexi brass hct 470 dx" on 23rd october 2016.

After 4 months, we submitted a complaint with elica service center for yellow flame. They reached out and checked the stove. They cleaned it a bit and went.

Also after the first cleaning, the flame started coming out from the sides.

Problem wasnt solved, so again after 6 months, we lodged a complaint. Same action was...

I lodged a number of complaint over your office toll free no [protected]since 22.7.18 but no technacian attended my complaint till this time and i am being assured by your office staff but all is in vein, why. What is the procedures of servce after sales. Who is the responsible person in your field office to monitor the complaints, kindly remove from service such careless responsible officer as his monitoring process is iot in the interest...

I complaint about the backfire taken place on one of my burner. My daughter was lighting the stove at that time, flame came towards her, luckily she got survived. This was an incident. Immediately my wife called HP gas mechanic, he replaced all four burners, he charged 2160 rupees. I called three four times to customer care about this incident, the executive assured me call back all the time but till now no call came from company....

I am writing to report a complaint regarding the oil collector of Elica kitchen chimney that I purchased from Amazon on 13 May 2018.

From its installation on 18 May 2018, the oil collector has fallen automatically twice, first time on 16 June 2018 and second time on 10 July 2018. Both the times it fell, the chimney was not even in on mode. In short, the collector just fell from its place without any reason.

I...

We bought ELICA stove last February. From the time of installation, the fan sound is more and cannot be increased or decreased. A spark noise is made when any of the stove is on. With these complaints, we called a service center. The call was answered and they sent a serviceman. The person tried to repair the spark sound but couldn't repair hood/chimney. He told he will come next day but didn't come back. Still now nobody came and we couldn't...

I am very much disappointed with Elica service center. My Elica oil collector is broken when it was under warranty. when i called service center they said it will cost me 400/- and it does not cover any warranty. I somehow managed with broken oil collector. Now it is completely broken and I called service center again. I got call from 3 service center and they are asking 650/- 1100/- and 1600/- respectively for the same oil collector. The...

Detail of Product: Elica Cooking Range

Model : F3402 NGRH - SS on WARRANTY CARD sticker.
(F3402 WGVHSS on Dealer Invoice no. 2372 / dtd 23/09/2017

Purchase Date : 23 September 2017

Dealer: Landmark Modular Kitchen, A-369 Kalkaji, New Delhi - 110019.
Invoice: M/s Siddhimab Interior Decorators (Address: E-960 Chitranjan Park, New Delhi.)
...
This Elica cooking range unit...

I bought elica chimney last month (Near yelahanka police station shop) and i clearly told the retailer that it has to be installed with a cover and i don't want to see the exhaust pipe open. Before billing he said they have done thousands of installations and he will take care of it.

While installing, the person who came to install the device just ignored all my requests and said this is how it can be installed and closed it....

About one month back i had made complaint for non working of filter of elica chimney. After a week inspection was done and told that the filters are to be replaced and the filters were pulled out from the chimney by him. I said ok please change the filters. Then a message came that it will take fortnight to replace the filters. After a lot of chasing and repeated telephones till date nothing has been done. I am very much surprised that the...

Elica service engineer took the motor / chimney, stove and collected money on 16th june. As on date no update.

Message from. Elica:

Hi sam complaint number for elica chimney repair is s9c15000039. Service will be provided within 24 hours. Technician name is mr. Vivek and contact number is [protected]. Visiting & inspection charge is rs.600/-. For any assistance call +91-[protected] (9am-5.30pm)

When...

I have bought deep silence chinmey on 28-may 2018. The store person at bund garden, pune is a pure cheat. He just gave away the chinmey without any detailed demonstration and the product in store is really deep silence but when i installed at home the noise level is high... They are saying bcoz of 1200 suction power the noise level would be high. This is a case of cheating by elica company.

After repetitive complaint i have...

We place the order with amazon to deliver elica chimney escg bf 60 nero black on 15 th we received today with out baffle filter i registered complaints in amazing also is there possible to get the baffle filter order no at amazon as listed below:
Amazon
Your orders | your account | amazon.in
Shipping confirmation
Order #[protected]
Hello sekar a,
We thought you'd like to know that we've...

I wish to inform you about my problem with our chimney. We installed a brand new chimney in our house 3 years back. It has repeatedly given us problems which were jus temporarily fixed by the worksmen. Later some part wasnt available they said. Now my chimney is not in working condition and is lying idol since your workman has visited and removed out from its place.
Since last one year i have been registering my complaint several times....

I have bought the chimney in last year september 2017, it worked for 2 months and after that it used to start suddenly and stop. After many followups technician came and changed the touch display but after changing the display fan stopped sucking the smoke properly. I am following up with them on this issue from last 3 months and no resolution has been provided yet. Their technicians come and visit my places, make some excuses and go back...

Hi,
Its been just a month we started using the stove, and two of the burners are not working properly, i have tried calling customer care they gave me different number [protected] - this number when i tried dialing says invalid

Then why have you published this number as customer care number?
The item is under warranty... Let us know whom to contact...

Customer care not responding properly shuts...

Dear sir, i bought chimney in dec'17 and it makes huge noise like mixer from the day 1. So many times i had made complaints on this and some mechanic also came but end of the day they couldn't solve the issue. The product is kept unused for the past 6 months. I request you to replace with the new one or kindly service the chimney. There were no proper response from the customer care and when ever i call them they say that they have informed...

Engineer not visited for installation since 5-6 days. Called to customer care but still no resolution provided. Fed up with such organisation. Will share this feed back on social media and logged complaint on consumer forum if it is not resolved today.
Worst experience first time. Even though they are charging for installation not providing services. Customer care is irresponsible....