Elica India Complaints & Reviews

After registering a complaint regarding my cooking range which was bought 3yrs back no one turns up and over and above they close the issue even without attending to it or even visiting the house..
Then it has to be reopened by me again and yet no one turns up even after 5 days and the sick customer care claims that they can understand the problem... Such a delayed response and service is something i have not come across with any of my home appliances... Very sad state of affairs for a brand which claims to be the best in the industry...
Now that i am stuck with this cooking range after shelling out 50grand i can only pray that someonewill really look into the matter.
This has been the case everytime i have requested for the service in these last three years. Not once i felt the response being satisfactory.

We have purchased elica kitchen chimney from Amazon 24th September 2017. The product delivered was a defective one. Never worked properly. Complained many times. The light automatically fell down after six months of purchase. The service person Pasted it after complaint. Not replaced that component. Now it stops working after one minute of start.
I found that the product was purchased online we are actually cheated by Amazon and elica supplier.
We need justice.

I bought elica chimney (Model: spotltw 60 slim tc3v power plus le) on 3rd october from your dealer classic steel wazirpur.
On 11th october i called for installation the technician came and said i will get the fexible aluminium pipe tomorrow and then fix the chimney. Then on 12th october the another technician came and tried to fix the chimney then he detected that the fan is broken. He also removed the tape from the chimney, i aske him to change the whole chimney but he said only fan can be exchanged. He told me to talk to the dealer to exchange whole chimney. I went to dealer to exchange it but he didn't exchange it because the tape from the chimney was removed, which was techinician's mistake. Now we settled the issue by only asking him to change the fan. Now on 13th october new technician came to change the fan and fix the chimney. Now he came up with new problem that our duct pipe is of 4inches and chimney's conversion pipe is of 6 inches. So chimney is making lot of sound. If the issue was tje 4" pipe when 1st tech came he didnt told us 2nd tech didnt told us about pipe andnow when 3rd tech came he didnt told us about pipe when he was fitting the chimney and he started some sound was coming from chimney. Now who will pay for the extra labour charges or i want to rwturn the chimney i want my full money back.
Kindly help with this issue. I want to exchange my chimney.

We have palced our complain directly also, but no response received. Actually i have purchased a chimney online. They have mentioned it as 1250m3/hr suction capacity, but its lower
Now they are refusing to attend.
Instead of all this the service guy clearly told not to buy it online. I challenged them that how can they give false information. Further they told that they will prove me the suction capacity, but still now i am waiting for it to be done.

We have made payment for elica chimney at gangaram, chandanagar, hyderabad on 25th august. Product did not receive till now. Its been multiple calls with dealer. He mentioned that product has to come from pune and it came on friday. The last commitment was, installation to be completed by toay morning by 8:30. Its 11:06 now and did not receive any communication. We lost all trust on elica (Though we are existing customer) and request to not to give false commitment/promises which makes frustration. I hate to call to the dealer for follow-up.

We have made payment for elica chimney at gangaram, chandanagar, hyderabad on 25th august. Product did not receive till now. Its been multiple calls with dealer. He mentioned that product has to come from pune and it came on friday. The last commitment was, installation to be completed by toay morning by 8:30. Its 8:25 now and did not receive any communication. We lost all trust on elica (Though we are existing customer) and request to not to give false commitment/promises which makes frustration. I hate to call to the dealer for follow-up.

Thanks, ravi.
+91-[protected].

Its been more then one month that I renewed my service for elica chimney and ive not got a single response from your end and im tired of complaining agai. And again
My comlaint number[protected]
Attendant- dheeraj tiwari ([protected])
Registered number[protected]
Payment id[protected]
And im facing in alot of trouble because of that everyday because we cooking and the smoke is generated and im facing problem

I have purchased Elica Gas Stove 3 Burner on 12th Aug 2018, after the use within 2 weeks we got issue with it

1. Central Knob came out.
2. Big Gas Burner flame is reduced to small.

I have registered a complaint on 28th Aug with CRM ID 99_693738, I made follow up with service center, dealer nobody visited till now.

Also I have been told that, I have to pay visiting charges of Rs. 250+GST for the Gas stove which I purchased 2 weeks back and got the issue.

I would like to understand, does Elica understand Gas Stove issues needs quick help as it is related to our safety??

Also what type of quality products Elica is making, Gas stove which got issues with in 2 weeks??

I need response at the earliest, till now we have received worst response from customer care.

Bought an elica hob 18 months ago. All burners have gone bad & need replacement costing about rs. 8000.

Following is the message sent on the elica website:
Elica hob flexi brass hct 4b 70dx bought from roopam at lohar chawl. Burners going bad after 18 months. Rs. 8000 for replacement. What guarantees it will not happen again after spending rs. 8000. Just called your help line & cancelled the burner order which anyway is expected after 2 weeks, how do we cook food for 2 weeks?

Complaining to indian consumer complaints forum

In less than a year of purchase and installation, with nothing done to it, the glass hob has crumbled to pieces on it. Thank god no one was around, else there could have been several injuries as well.

It is hard to imagine that a company with an international brand reputation can sell such substandard products. However, it seems that elica has been selling this substandard product to a whole bunch of people in india, judging by the sheer number of online complaints against this particular product in question.

Have raised a warranty claim request for my cooktop patio ict dt 773 blk which i purchased on june 24th 2018. Warranty claim date is july 22nd 2018.

An engineer visited on july 23rd and made his report and nobody visited after that. I tried calling the dealer many times but i am not getting satisfactory response. They always tells me that they have raised a concern with company. It's been around 1 month and still the issue is unresolved.

I never expected the pathetic service from such a reputed brand.

Warranty claim crm id: 99_659056

Hi team,

I brought a "elica 377 ct vetro" from kohinoor life styles baner on 4th june 2018. On 11th aug 2018 top glass was broken suddenly.

We are fallowing all protocols to use the gas stove as mentioned. For resolution i have called customer care and raised a complaint "99_677412" and fallowed up so many times.

But till today nobody contacted me with the resolution, when i requested cc to transfer the call to senior executive he said there is no senior executive to answer my call.

So recommend not to buy the elica product due pathetic service which they provide to consumers. Just waste of money and time.

I lodged a number of complaint over your office toll free no [protected]since 22.7.18 but no technacian attended my complaint till this time and i am being assured by your office staff but all is in vein, why. What is the procedures of servce after sales. Who is the responsible person in your field office to monitor the complaints, kindly remove from service such careless responsible officer as his monitoring process is iot in the interest of general public
Kindly do needful to attend my long pending complaints this day at any cost please.

I complaint about the backfire taken place on one of my burner. My daughter was lighting the stove at that time, flame came towards her, luckily she got survived. This was an incident. Immediately my wife called HP gas mechanic, he replaced all four burners, he charged 2160 rupees. I called three four times to customer care about this incident, the executive assured me call back all the time but till now no call came from company.

I am writing to report a complaint regarding the oil collector of Elica kitchen chimney that I purchased from Amazon on 13 May 2018.

From its installation on 18 May 2018, the oil collector has fallen automatically twice, first time on 16 June 2018 and second time on 10 July 2018. Both the times it fell, the chimney was not even in on mode. In short, the collector just fell from its place without any reason.

I have been following up with your customer care executives ever since the recent piece fell without any success. The technician called Sridhar visited my house Saturday but he was of no help. He refused to provide a replacement and told me that he would discuss the matter with head office. More over, he was not even able to answer basic questions related to the function and operation of the chimney. I suspect that Sridhar has not fitted the oil collector properly both the times when it was replaced.

I request you to look in the matter at the earliest and provide me with a new oil collector. Please note that the recently fitted collector was under warranty of one month. It was installed on 26 June 2018.

Smita

We bought ELICA stove last February. From the time of installation, the fan sound is more and cannot be increased or decreased. A spark noise is made when any of the stove is on. With these complaints, we called a service center. The call was answered and they sent a serviceman. The person tried to repair the spark sound but couldn't repair hood/chimney. He told he will come next day but didn't come back. Still now nobody came and we couldn't use the stove.Please acknowledge the complaint and take further action. Thank You

I am very much disappointed with Elica service center. My Elica oil collector is broken when it was under warranty. when i called service center they said it will cost me 400/- and it does not cover any warranty. I somehow managed with broken oil collector. Now it is completely broken and I called service center again. I got call from 3 service center and they are asking 650/- 1100/- and 1600/- respectively for the same oil collector. The price is not consistent in all the service center. It openly cheating by all the service center. Please let me know what is actual cost for oil collector for elica BF 60 turbo air and request you to provide me at earliest.

Detail of Product: Elica Cooking Range

Model : F3402 NGRH - SS on WARRANTY CARD sticker.
(F3402 WGVHSS on Dealer Invoice no. 2372 / dtd 23/09/2017

Purchase Date : 23 September 2017

Dealer: Landmark Modular Kitchen, A-369 Kalkaji, New Delhi - 110019.
Invoice: M/s Siddhimab Interior Decorators (Address: E-960 Chitranjan Park, New Delhi.)
...
This Elica cooking range unit has been giving trouble within days of installation.
First, the oven of the range was not working.
I complained to the Dealer and later to the Service Centre many times -- that this faulty unit should be REPLACED IMMEDIATELY.
But the dealer, instead of forwarding the complaint or asking us to do so, to the company, kept sending the same person who had installed it -- who didn't have clue.

After more than a month, we finally contacted Elica Customer Care -- who did not replace but only sent a technician to repair.
He found the ignition wire disconnected -- proving NO QUALITY CONTROL CHECK by the company before delivery.

After many repairs, the bottom flame of the oven got working.
But the top flame of the oven is still not working.

Since January 2018, everytime I complain to the Elica Customer Care, the service manager Mr Hatinder Malik sends a technician, saying it is MINOR PROBLEM.

Selling a defective cooking range is a MINOR PROBLEM?
Failing to repair fully is a MINOR PROBLEM?
[protected][protected][protected][protected][protected]
I am giving full list of my complaints:

1. Cooking Range not installed by company engineer -- but by dealer's repairman.
2. Both burners of oven section -- top and bottom -- not firing properly.
3. Dealer sent repairman 4 times to my complaints.

4. After 2 months, technician came from Service Centre.
5. But Top burner of oven section did not fire.
6. Service engineer found 2 problems: Wire not connected, and one part (sensor) faulty.
7. Faulty part repaired in January 2018 -- after 3 months of purchase.

8. Steel body of cooking range OVERHEATING as there is NO PADDING in between.

9. On January 29, Rubber Gasket of the oven section breaks -- and was hanging loose.
10. Rubber gasket repaired in February 2018 but oven's bottom flaming unit not firing properly.

11. June 2018 -- again complain to Elica Customer Care for oven's TOP flaming unit. Technician comes and says it is working.
Within a week, again oven's TOP flaming unit not working.

[protected][protected][protected]----

All this proves that this ELICA Cooking Range unit is NOT a quality product, and must be REPLACED at once.

Elica must also compensate us for the the harassment caused.

Attaching invoice for quick action.

- Sharmila Sinha

I bought elica chimney last month (Near yelahanka police station shop) and i clearly told the retailer that it has to be installed with a cover and i don't want to see the exhaust pipe open. Before billing he said they have done thousands of installations and he will take care of it.

While installing, the person who came to install the device just ignored all my requests and said this is how it can be installed and closed it. Now by kitchen looks awkward with this non-sense installation. Also the installation is made such a way that it hits head every time while cooking.

Hope elica replies to my concerns and resolve this issue soon.

About one month back i had made complaint for non working of filter of elica chimney. After a week inspection was done and told that the filters are to be replaced and the filters were pulled out from the chimney by him. I said ok please change the filters. Then a message came that it will take fortnight to replace the filters. After a lot of chasing and repeated telephones till date nothing has been done. I am very much surprised that the how the elica company doing work.

Now what should i do should i sent back the whole chimney to the complany as the same is out of order for the last one and half month.