Elica India Complaints & Reviews

Worst experience. I bought a chimney and built in hob of 4 burner 3 years ago from Darshan Hardware, Rajouri Garden, Delhi . But it was my biggest mistake to go with Elica. A very smart technician named Ram Dass, who doesn't even know the difference between PNG and LPG, came to my house for installation. We are suffering till today what was done by that technician. I called customer care again. Now they are saying that this model has become...

We purchased Elica Chimney in Oct ‘21 and the hydraulic motor hasn’t been functioning since. After complaining, technicians visited number of times to fix, and finally took the Hydraulic motor and even the PCB board of the chimney to be repaired! It’s a new one so defect shouldn’t be there and if there is, should be fixed with new spare parts instead of repairing the existing one.
It’s been over a week now and still no update!...

I have booked chimney complaint in april may 2021, they had change motor after 3 months but after 2 days whole chimney stops working, I again booked complain but despite clear information provided by me they booked complain for stove . So I again booked complain, the service person came and taken back faulty part with assertions that he will come after getting ok one. There are after no one visited and whenever I booked complain, all were...

Hi we bought hob in Dec 21, since then there is problem with the product. Everything engineer cone and replaces one or the other part in the product.
When asked to change the entire product as many of the original parts already changed, so their reply is "arre ab yeh thek hogaya hai"

Request pls look into the this and resolve as soon as possible....

I got a 3 gas burner automatic stove and one of the burner automatic flames out for which complaint had been raised but no response from local team .

[protected],...

I got my 1 year old Elica Hob serviced yesterday and was charged 8K for repairs and replacements. A Hob that was purchased at under 30k needed parts to be replaced within 1 year speaks volumes of the product quality. Secondly the technician was not transparent with the pricing. There was no official product pricing catalogue. After a bill of 8k I was told there was a gas leak and the valve costing 4K needs to be replaced. And since I refused...

One service personnel came to service my stove and hood today.replaced few parts for Rs.350/-.He asked for Rs.850/- for hood service and Rs.700/- for stove service.Overall total service charge for single visit Rs.1550/- for replacing parts worth Rs.350/-

This is highly expensive.Don't cheat your customers, please.Your customers are real brand builders and mouth to mouth publicity is the top marketing

Otherwise...

I have purchased elica cooking hob and chimney in the month of February 2021. I had registered a complaint regarding my cooking hob and the problem resolved after a month. But I had the same issue immediately after a week from service. Again I registered my complaint which is not responded till date. Along with that my chimney is not working, registered complaint for that too. It's been more than a month no response from the local dealer...

Problem in four burner stove...

From my opinion - After purchase, service, parts are very expensive. Elica gas stove is not fit / suitable for indian style cooking. there should not be any spilling on stove, otherwise burner gets damaged. Go for indian brands - easy to maintain, and parts are relatively less expensive....

Hjk...

The machine is not working. Complain made over 3 days ago. Registered. But no response. No one is coming. No help. No feedback. Really bad service....

I bought chimney on 24/9/2021 vide invoice no. TBF-B-.SIA402 and got it installed on 25/11/2021, But installation was too unsatisfactory I.e., could you get it correctly installed...

Within 6 months glass Was broken suddenly without any touch.Now company want to replace the glass instead of giving new one .why the glass quality is so cheap.The services provided to customers also not good For installation they charged....

Worst service to customer for cheating them, I have purchased product on Dec 2019 now my sigri is not working and I called toll free number they said you have to pay Rs.425 as visit charges + if any part not in warrantY for that also u have to pay. Never ever to purchase elica sigri hopeless...

We had launched a complaint few days back on our faulty dish washer, to which there has been no resolution.
It appears the Chandigarh (India) Service Support section headed Mr Harpreet appears disinterested in the job they have been assigned, as inspite if a call from the New Delhi office, they have refused to respond.
This is a matter of great concern to us now, as we are thinking of changing our dish washer, in spite of...

I purchased AMC service on 5.12.2020 for my HOB service amounting to Rs 2950, CRM ID-1617452 in the name of Anagha Patil. I was promised 4 services for my HOB in one year but I received only 2 services (1 on 5.12.2020 i.e. at the start and one more somewhere in July) that too after repeated follow up. Now my AMC period is over still nobody turned up even after my repeated calls and follow up. I received a message 2 days back stating " Register...

Our dish washer is making a noise and not cleaning properly. The response from India Head Office has been to provide a complaint number (CRM id 99_2198805 dated 30 Nov 2021).
However, the response from the Chandigarh Service Centre Office has been extremely poor and the complaint stands unresolved, with arrogant answers when contacted on phone.
Please see that the complaint is addressed on priority and the service personnel...

My hobtop burner rings get corrosion very fast within 2 years o[censored]se. We can barely use. After multiple call to elica customer care service no technician is calling or visiting us to fix this. We have complained about this 3 -4 times now.
Worst product to buy...

Hi,

Few weeks ago I raised a complaint about my gas hub repair issue and elica customer care assigned a service center.
After repeated follow up technician from TMS cooking gas services arrived at home to solve the problem and he changed few inner parts and charged 1850rs from us and a day after I observed the issue occurred again and I contacted service center assigned by elica again and they assured me that technician...