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Elica India Complaints & Reviews

3.1
Updated: Apr 2, 2025
Complaints 622
Resolved
362
Unresolved
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Elica India reviews & complaints page 7

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H
harmeen saini
Jan 25, 2022
Resolved
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Resolved

Address: Gandhidham

Hello
I am from gandhidham
We have elica chimney at our home and continously contacting the local service provider for the service. Its been more than three months we have been contacting them but he is not coming. Chimney requires urgent service.please help as soon as possible
Feb 27, 2022
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2022
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team [protected]
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    A
    akhilareddy182
    from Nizamabad, Andhra Pradesh
    Jan 20, 2022
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    Chimney not working properly
    Elica India customer support has been notified about the posted complaint.
    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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      R
      Jan 19, 2022
      Resolved
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      Resolved

      Address: D-1 M.I.G Flats Phase-2 Prasad Nagar New Delhi

      Worst experience. I bought a chimney 3 and built in hob of 4 burner 3 years ago from Darshan Hardware, Rajouri Garden, Delhi . But it was my biggest mistake to go with Elica. A smart technician named Ram Dass, who doesn't even know the difference between PNG and LPG, came to my house for installation. We are suffering till today what was done by that technician. I called customer care again. Now they are saying that this model has become very old, its spare parts are no longer available. All its burners will be replaced and one will cost 1730/-. Along with technician visit charge 413/+18% GST will be applicable. And they will not have any guarantee either. I won't recommend anyone to buy elica products. Very horrible and expensive experience.After using products, i am sure that Elica's standard is totally different from a international company.
      +1 photos
      Feb 27, 2022
      Complaint marked as Resolved 
      Elica India customer support has been notified about the posted complaint.
      Verified Support
      Jan 24, 2022
      Elica India Customer Care's response
      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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        R
        Jan 19, 2022
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        Address: D-1 M.I.G Flats Phase-2 Prasad Nagar New Delhi - 110005

        Worst experience. I bought a chimney and built in hob of 4 burner 3 years ago from Darshan Hardware, Rajouri Garden, Delhi . But it was my biggest mistake to go with Elica. A very smart technician named Ram Dass, who doesn't even know the difference between PNG and LPG, came to my house for installation. We are suffering till today what was done by that technician. I called customer care again. Now they are saying that this model has become very old, its burners are no longer available. All its burners will be replaced and one will cost 1730/-. Along with technician visit charge 413/+18% GST will be applicable. And they will not have any guarantee either. I won't recommend anyone to buy elica products. Very horrible and expensive experience. After using products, Elica's standard is totally different from a international company.
        +1 photos
        Elica India customer support has been notified about the posted complaint.
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          N
          Jan 13, 2022
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          We purchased Elica Chimney in Oct ‘21 and the hydraulic motor hasn’t been functioning since. After complaining, technicians visited number of times to fix, and finally took the Hydraulic motor and even the PCB board of the chimney to be repaired! It’s a new one so defect shouldn’t be there and if there is, should be fixed with new spare parts instead of repairing the existing one.
          It’s been over a week now and still no update! Total lack of co-ordination between teams and service! I am not able to cook all types of food in the kitchen since weeks and they aren’t bothered to speed up with getting back and fixing it.
          Ticket ID with Elica - 2231829
          Registered in the number - [protected]
          +1 photos
          Elica India customer support has been notified about the posted complaint.
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            D
            dilip_vvn
            Jan 12, 2022
            Resolved
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            Address: A 504 Sahjanand ELEGANCE karamsad anand Gujarat

            I have booked chimney complaint in april may 2021, they had change motor after 3 months but after 2 days whole chimney stops working, I again booked complain but despite clear information provided by me they booked complain for stove . So I again booked complain, the service person came and taken back faulty part with assertions that he will come after getting ok one. There are after no one visited and whenever I booked complain, all were closed without contacting me. So it is very sad performance by a company which is to be world number one in chimney.
            +1 photos
            Feb 13, 2022
            Complaint marked as Resolved 
            Elica India customer support has been notified about the posted complaint.
            Jan 12, 2022
            Updated by dilip_vvn
            Please resolve it
            Verified Support
            Jan 12, 2022
            Elica India Customer Care's response
            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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              M
              Monikag99
              Jan 5, 2022
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              Address: Bangalore

              Hi we bought hob in Dec 21, since then there is problem with the product. Everything engineer cone and replaces one or the other part in the product.
              When asked to change the entire product as many of the original parts already changed, so their reply is "arre ab yeh thek hogaya hai"

              Request pls look into the this and resolve as soon as possible.
              Elica India customer support has been notified about the posted complaint.
              Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                A
                Arvind Dalai
                from Bhubaneswar, Odisha
                Jan 2, 2022
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                Address: Plot No L-163,Nandal Enclave,Patia, Bhubaneswar,Pin-751024

                I got a 3 gas burner automatic stove and one of the burner automatic flames out for which complaint had been raised but no response from local team .

                [protected],
                Elica India customer support has been notified about the posted complaint.
                Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                  A
                  Apparna Madireddi
                  Jan 2, 2022
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                  I got my 1 year old Elica Hob serviced yesterday and was charged 8K for repairs and replacements. A Hob that was purchased at under 30k needed parts to be replaced within 1 year speaks volumes of the product quality. Secondly the technician was not transparent with the pricing. There was no official product pricing catalogue. After a bill of 8k I was told there was a gas leak and the valve costing 4K needs to be replaced. And since I refused a safety valve was changed for 500. I’m still wondering if all the replacements / repair were legit or I was cheated. Payment was requested for without a bill and later provided only after I insisted. The technician wanted to take back all the damaged parts with him, which was also weird. Overall I’m very displeased with the job quality and mainly the service quality. Never will I buy an Elica product again.
                  Elica India customer support has been notified about the posted complaint.
                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                    M
                    Manoj Kumar P N
                    Dec 29, 2021
                    Resolved
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                    Resolved

                    Address: Manoj Kumar.P.N,Puthiyamadom, Venduvazhy,Kothamangalam P O 686691

                    One service personnel came to service my stove and hood today.replaced few parts for Rs.350/-.He asked for Rs.850/- for hood service and Rs.700/- for stove service.Overall total service charge for single visit Rs.1550/- for replacing parts worth Rs.350/-

                    This is highly expensive.Don't cheat your customers, please.Your customers are real brand builders and mouth to mouth publicity is the top marketing

                    Otherwise god will not forgive.You people will suffer your future.
                    +1 photos
                    Jan 31, 2022
                    Complaint marked as Resolved 
                    Elica India customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 30, 2021
                    Elica India Customer Care's response
                    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                      K
                      Kalpana Devakumar
                      Dec 28, 2021
                      Resolved
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                      Resolved

                      Address: Coimbatore

                      I have purchased elica cooking hob and chimney in the month of February 2021. I had registered a complaint regarding my cooking hob and the problem resolved after a month. But I had the same issue immediately after a week from service. Again I registered my complaint which is not responded till date. Along with that my chimney is not working, registered complaint for that too. It's been more than a month no response from the local dealer and with elica customer care. Can anyone respond in this regards, would like to register a complaint in consumer services forum.
                      Jan 31, 2022
                      Complaint marked as Resolved 
                      Elica India customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 28, 2021
                      Elica India Customer Care's response
                      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                        A
                        Anjaneyulu Mareedu
                        Dec 28, 2021
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                        Address: SRI RAMS RESIDENCY, Donka Road, Patamata

                        Problem in four burner stove
                        Elica India customer support has been notified about the posted complaint.
                        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team [protected].
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                          S
                          SDS RSP
                          Dec 24, 2021
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                          From my opinion - After purchase, service, parts are very expensive. Elica gas stove is not fit / suitable for indian style cooking. there should not be any spilling on stove, otherwise burner gets damaged. Go for indian brands - easy to maintain, and parts are relatively less expensive.
                          Elica India customer support has been notified about the posted complaint.
                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                            N
                            Nikita Suryawanshi
                            from Pune, Maharashtra
                            Dec 22, 2021
                            Resolved
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                            Resolved

                            Address: pune

                            Hjk
                            Dec 22, 2021
                            Complaint marked as Resolved 
                            There is no problem the product is working fine. wonderful product and good service.
                            Elica India customer support has been notified about the posted complaint.
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                              Kurush Grant
                              Dec 21, 2021
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                              Address: Flat 303, Tower 2, Vascon Windermere, North Main Road, Koregaon Park, Pune 411001

                              The machine is not working. Complain made over 3 days ago. Registered. But no response. No one is coming. No help. No feedback. Really bad service.
                              Elica India customer support has been notified about the posted complaint.
                              Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                murthymargana
                                from Chennai, Tamil Nadu
                                Dec 20, 2021
                                Resolved
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                                Resolved

                                Address: Maruthi Elite Gated Community, C-110, Journalist colony, Sainagar Road, Nizampet, Hyderabad-500090

                                I bought chimney on 24/9/2021 vide invoice no. TBF-B-.SIA402 and got it installed on 25/11/2021, But installation was too unsatisfactory I.e., could you get it correctly installed
                                Jan 24, 2022
                                Complaint marked as Resolved 
                                Elica India customer support has been notified about the posted complaint.
                                Dec 20, 2021
                                Updated by murthymargana
                                You are requested to make arrangements for appropriate fixation
                                Verified Support
                                Dec 22, 2021
                                Elica India Customer Care's response
                                Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                                Dear Sir,

                                please share your contact number so that we will resolve your issue
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                                  S
                                  sunitha alluri
                                  Dec 14, 2021
                                  Resolved
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                                  Resolved

                                  Within 6 months glass Was broken suddenly without any touch.Now company want to replace the glass instead of giving new one .why the glass quality is so cheap.The services provided to customers also not good For installation they charged.
                                  Jan 15, 2022
                                  Complaint marked as Resolved 
                                  Elica India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 14, 2021
                                  Elica India Customer Care's response
                                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                    SatishNB
                                    from Pune, Maharashtra
                                    Dec 13, 2021
                                    Resolved
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                                    Resolved

                                    Worst service to customer for cheating them, I have purchased product on Dec 2019 now my sigri is not working and I called toll free number they said you have to pay Rs.425 as visit charges + if any part not in warrantY for that also u have to pay. Never ever to purchase elica sigri hopeless
                                    Jan 13, 2022
                                    Complaint marked as Resolved 
                                    Elica India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 13, 2021
                                    Elica India Customer Care's response
                                    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                      J
                                      Jasbir Lidder
                                      from Wardha, Maharashtra
                                      Dec 9, 2021
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                                      Address: 404/1, Bollywood Heights, Peer Mushalla, Zirakpur -140604

                                      We had launched a complaint few days back on our faulty dish washer, to which there has been no resolution.
                                      It appears the Chandigarh (India) Service Support section headed Mr Harpreet appears disinterested in the job they have been assigned, as inspite if a call from the New Delhi office, they have refused to respond.
                                      This is a matter of great concern to us now, as we are thinking of changing our dish washer, in spite of the losses we may suffer. Additionally, all costumers in North India, who are reviewing this chan of mails, will surely opt for another brand, as we intend.
                                      We certainly expect a more professional response from a the reputed international Elica brand - which should include suitable follow up action on the defaulting service personnel.
                                      Thank you and warm regards - Satinder Lidder (+91 [protected])
                                      Elica India customer support has been notified about the posted complaint.
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                                        AnaghP
                                        Dec 8, 2021
                                        Resolved
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                                        Resolved

                                        I purchased AMC service on 5.12.2020 for my HOB service amounting to Rs 2950, CRM ID-1617452 in the name of Anagha Patil. I was promised 4 services for my HOB in one year but I received only 2 services (1 on 5.12.2020 i.e. at the start and one more somewhere in July) that too after repeated follow up. Now my AMC period is over still nobody turned up even after my repeated calls and follow up. I received a message 2 days back stating " Register call log no. 2210909" and "Your CRM ID is[protected]" but nobody turned up.
                                        My service provider Mr Rajendra, (Mob no. [protected]) is not even picking up my call nor responding to my messages. I am feeling cheated. Please arrange for remaining HOB services as promised at the earliest and also to extend my AMC period.
                                        Anagha Patil
                                        Lodha new Cuffe Parade, Wadala, Mumbai
                                        (witholding personal & flat details due to security reasons)
                                        +1 photos
                                        Jan 10, 2022
                                        Complaint marked as Resolved 
                                        Elica India customer support has been notified about the posted complaint.
                                        Dec 08, 2021
                                        Updated by AnaghP
                                        I purchased AMC service on 5.12.2020 for my HOB service amounting to Rs 2950, CRM ID-1617452 in the name of Anagha Patil. I was promised 4 services for my HOB in one year but I received only 2 services (1 on 5.12.2020 i.e. at the start and one more somewhere in July) that too after repeated follow up. Now my AMC period is over still nobody turned up even after my repeated calls and follow up. I received a message 2 days back stating " Register call log no. 2210909" and "Your CRM ID is[protected]" but nobody turned up.
                                        My service provider Mr Rajendra, (Mob no. [protected]) is not even picking up my call nor responding to my messages. I am feeling cheated. Please arrange for remaining HOB services as promised at the earliest and also to extend my AMC period.
                                        Anagha Patil
                                        Lodha new Cuffe Parade, Wadala, Mumbai
                                        (witholding personal & flat details due to security reasons)
                                        Verified Support
                                        Dec 09, 2021
                                        Elica India Customer Care's response
                                        Dear Sir/Ma’am,

                                        Extremely sorry for the inconvenience caused to you due to delay in service.

                                        Reference to your mail we will share AMC detail document on your email id, which will reflect remaining AMC Service schedule.

                                        Accordingly ensuring satisfactory service henceforth.

                                        Thanks & Regards

                                        Elica India
                                        [protected]
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