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Updated: Dec 10, 2025
Complaints 7949
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4417
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Eureka Forbes reviews & complaints page 154

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M
mehatab
from Mumbai, Maharashtra
Sep 19, 2017
Resolved
Report
Copy
Resolved

Address: 411048

Even after repeated complaints, the problem has not been resolved. I complained on september 7, 2017. All i get is false assurance, mental harassment and numbers of various people. I want strong action to be taken against irresponsible people who fail to understand the emergency of a customer. If you cannot demo of product then why do you sell products. So much time is wasted in getting a product demo for which we have paid.
Oct 21, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Sep 19, 2017
Updated by mehatab Please act on this complain ASAP so that people will feel better as Eureka's has big brand name in market. Company should give best service to all customers. Please take this is priority
Verified Support
Sep 20, 2017
Eureka Forbes Customer Care's response Dear Mehatab,

Request you to share your registered contact number/customer ID. It will help me to assist you further with your demo request.

Regards,
Priya
Sep 21, 2017
Updated by mehatab Hello,

There is no assistance from online complain also they shared one tool free number ([protected]). I have already raised the ticket with them but i did not get demo from them since more than 3 weeks as i bought new vacuum clearer. Please not fare treatment by company to any customer . Please take the appropriate action ASAP.
Sep 22, 2017
Updated by mehatab There is no assistance from online complain also they shared one tool free number ([protected]). I have already raised the ticket with them but i did not get demo from them since more than 3 weeks as i bought new vacuum clearer. Please not fare treatment by company to any customer . Please take the appropriate action ASAP.
Sep 22, 2017
Updated by mehatab There is no assistance from online complain also they shared one tool free number ([protected]). I have already raised the ticket with them but i did not get demo from them since more than 3 weeks as i bought new vacuum clearer. Please not fare treatment by company to any customer . Please take the appropriate action ASAP.
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
Sep 22, 2017
Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP, , ,
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Updated by mehatab Please take the appropriate action ASAPcbbvd
Sep 25, 2017
Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAP
Sep 25, 2017
Updated by mehatab Please take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAP
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Updated by mehatab Please take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAP
Sep 25, 2017
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Sep 25, 2017
Updated by mehatab Please take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action Please take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease take the appropriate action ASAPPlease 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    S
    Shriya Pandey
    from Panaji, Goa
    Sep 19, 2017
    Resolved
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    Address: 411047

    Service request no : [protected]
    Even after repeated complaints, the problem has not been resolved. I complained on september 2, 2017. All i get is false assurance, mental harassment and numbers of various people. I want strong action to be taken against irresponsible people who fail to understand the emergency of a customer. If you can not provide service then why do you sell products. So much time is wasted in getting a product repair for which we have paid.
    Oct 21, 2017
    Complaint marked as Resolved 
    Eureka Forbes customer support has been notified about the posted complaint.
    Verified Support
    Sep 20, 2017
    Eureka Forbes Customer Care's response     Dear Shriya,

    I’ll have my team from Pune to look into this. Be assured they will get in touch with you at the earliest to service your product.

    Regards,
    Piyush
    View replies
    Returned water purifier not picked since 20 days
    Reply
    Eureka Forbes Customer Care's response, Sep 21, 2017
    Verified Support
    Dear Bhasker,

    Request you to share your registered contact no./customer ID here. My team will check the delay and do the needful as soon as possible.

    Regards,
    Anita
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      O
      Omkar Premal
      from Pune, Maharashtra
      Sep 19, 2017
      Resolved
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      Address: Pune, Maharashtra, 411026

      Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem.
      Oct 27, 2017
      Complaint marked as Resolved 
      Eureka Forbes customer support has been notified about the posted complaint.
      Verified Support
      Sep 20, 2017
      Eureka Forbes Customer Care's response       Dear Omkar,

      Kindly share your registered contact number or customer ID here. Assuring you that I'll have my service team to look into this at the earliest.

      Regards,
      Anita
      Dec 08, 2017
      Updated by Omkar Premal       customer id: [protected]
      dr.sarika mengade
      [protected]
      Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem.
      View replies
      dr.sarika mengade
      [protected]
      Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem.
      Reply
      Eureka Forbes Customer Care's response, Dec 12, 2017
      Verified Support
      Dear Sarika,

      I've escalated your concern to my service team in Pune. They'll connect with you at the earliest to fix the issue in your product.

      Regards,
      Shiraz
      Omkar Premal's [Complaint's author] reply, Dec 19, 2017
      respected sir/mam the problem is still not solved the service man came and he just noted problems and gone, and the machine is not delivering purified water till now. please follow up as soon as possible.
      Eureka Forbes Customer Care's response, Dec 23, 2017
      Verified Support
      Dear Sarika,

      I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

      Regards,
      Shiraz
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        V
        Vinu Thomas Nanthikattu
        from Ernakulam, Kerala
        Sep 18, 2017
        Resolved
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        Address: 682021

        I purchased a eureka forbes water purifier from nandilath g-mart edappally kochi, with the invoice details as below:
        Invoice date: 9-9-2017
        Invoice no:. Ekm19785
        Make and model: aquasure aquafloex shrm
        Hsn code: 8421
        Total amount paid: rs 5000.00/- inclusive of cgst @ 9% cgst and 9% sgst. Till now the water purifier has not been installed. I received a call from the mobile number [protected], the installation technician, last monday, and i informed him that i will be available after 5 pm everyday or on saturdays to complete the installation. Since he did not respond after that, i called him last saturday 16.9.2017, and he said he will send someone for the job. It has not happened till today. I tried calling him today when he replied he is not the person to do it and if i had any complaint i was to call eureka forbes and lodge the complaint.
        As i have no other option, i am sending this letter. I had also lodged a service request for my eureka forbes vacuum cleaner at nandilath g mart. This too has not been attended to. I request you to attend to both these requests at the earliest.
        Regards,
        Dr. Vinu thomas
        Kakkanad
        Ph: [protected], [protected]
        Email: [protected]@gmail.com
        Oct 21, 2017
        Complaint marked as Resolved 
        Eureka Forbes customer support has been notified about the posted complaint.
        Verified Support
        Sep 20, 2017
        Eureka Forbes Customer Care's response         Dear Vinu,

        I've shared your installation request with my team in Kakkanad. They'll get in touch with you as soon as possible for further assistance. Request your patience in the meantime.

        Regards,
        Priya
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          I
          Induja Venkat
          Sep 18, 2017
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu

          I have put amc for the aquaguard ro water purifier. Service due was in june and we made multiple requests for the service since june.
          Every time the service engineer claims "the residence is not under his service area".
          After 24-30 hours if we try to escalate the issue, we get the message "the service request number is invalid."
          We made n number of service requests calls, escalation calls and still its not done yet! We have paid the amc amount and waiting for their action endlessly.

          The latest service request number is [protected] which i made today. Am still getting a feeling after a wait of 24 hours, the company will scrap the request number, so making a complaint right away. I request for the refund of the amc amount if no action is taken.
          Sep 23, 2017
          Complaint marked as Resolved 
          Received call from the company and they finally assigned the right person for the area of residence. He came and did the service of the water purifier.
          Eureka Forbes customer support has been notified about the posted complaint.
          Verified Support
          Sep 18, 2017
          Eureka Forbes Customer Care's response           Dear Induja,

          I've shared your details with my team in Chennai. Be assured they will connect with you at the earliest. Request your patience meanwhile.

          Regards,
          Piyush
          Verified Support
          Sep 20, 2017
          Eureka Forbes Customer Care's response           Dear Induja,

          I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

          Regards,
          Piyush
          Sep 23, 2017
          Updated by Induja Venkat           Thanks for the resolution. Hoping to continue on time support in future.
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            S
            sathishAC
            from Bengaluru, Karnataka
            Sep 18, 2017
            Resolved
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            Address: 560075

            Hi,
            I have raised complaint on fixing new inlet and outlet pipes of aquagard sensa ro water purifier, renew amc and do servicing..
            Everytime customer service agent promises and tell with in next 24 hour problem will be resolved.
            But nothing happens. Very worst service.. More than 2 weeks of wait time and always they claim unavailability of pipes as this has been reported during past 2 service visit.. Pathetic service.. Calling multiple times from customer care doesnot fix the actual problem, but the problem needs to be attended. Fed up of talking to customer care..

            Service no:-[protected] raised on 2nd september 2017.

            Regards,
            -sathish
            [protected]
            Nov 5, 2017
            Complaint marked as Resolved 
            Eureka Forbes customer support has been notified about the posted complaint.
            Verified Support
            Sep 18, 2017
            Eureka Forbes Customer Care's response             Dear Sathish,

            My team has answered to you on Facebook. They shall take it forward from there. Request your patience meanwhile.

            Regards,
            Anita
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              C
              cnrb_1983
              from Ramanuj Ganj, Chhattisgarh
              Sep 16, 2017
              Resolved
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              Address: 600048
              Website: Aquaguard

              Customer id : [protected]
              Compliant no : [protected]

              I had purchased a unit magna + ro + uv green on 11th sep 2017 - inr 15980/- full payment made.

              Commitment given by the sales person that within 2 days, delivery & installation will be completed.

              Delivery came late eve and due to that technician has also delayed by a day, in-between i tried to reach the sales person as what is the reason. That guy hasn't picked up my call (Till date)...

              I had reported this in the survey form (Automailer after purchase), as usual got the reply over call after hearing the complete story for low rating "we will resolve you query within 2 working days"

              Moreover, one more sales person came on 13th sep for demo, as if deal is not finalized, yet for purchase. (Communication with company is also very poor)

              In a day, i have to make atleast 3 calls as a followup with technician to know whether he is coming or not. Most of the times, he says, on the way, nearing... But finally will reach after 2hrs.

              Now issue in unit, new unit to be replaced which will take another weeks time.

              Till date either those guys are not able to resolve the issue nor return back the money... (Requested by me)... It is like... Money invested in a chit fund and they abscond..

              "they (Aquaguard) don't understand the importance of drinking water as why people pay 15k, 20k for drinking water. I think they look as money maker"

              Sales person has made unique point in his selling point, "aquaguard has it service centre on every 5 km in city.."

              What is the point when installation is not done and having service centre as many?

              'never ever i will go back to these cheaters for buying any of their products..'
              Nov 11, 2017
              Complaint marked as Resolved 
              New Unit came after long struggle and installation completed.
              Eureka Forbes customer support has been notified about the posted complaint.
              Verified Support
              Sep 17, 2017
              Eureka Forbes Customer Care's response               Dear Customer,

              Your details along with your concern has been shared with my team in Chennai. They will connect with you as soon as possible.

              Regards,
              Anita
              Sep 23, 2017
              Updated by cnrb_1983               I had spoken to numerous guys of Aquaguard, but till date nobody is able to resolve my issue.

              Karthikeyan – Region Sales manager - 18th Sep[protected]
              - He had called and requested me to contact him alone as he is taking in-charge of resolving my issue.
              - He had committed that in max 2 days (Wednesday - 20th Sep) delivery & installation will be done
              - Later that guy is not picking the call...

              Anand - 20th Sep’17 – Technician –[protected]
              - Based on Karthikeyan instructions I had contact the technician to make himself available in evening thus installation can be done same day. But delivery not happened.

              Sampath - 20th Sep –[protected]
              - He had requested me to share the mail copy to his mail id as replacement process for online purchase is different. Details will be available only the mail copy which he needs as reference
              - Next day that person has sent SMS to my no. that process completed. Delivery & installation will be done on or before Friday
              - On Friday, I tried to reach him to know the actual status but he cut the calls.

              Soumya - 20th Sep – +[protected]
              - She had introduced as “Customer Service – Retention team”
              - She had listed to the entire story and I place a humble request to refund the money back which she agreed to check with internal officials and call back within 30 minutes. But she didn’t turn back

              Dineshan - 20th Sep – Service Manager –[protected]
              - He is the only guy who had a courtesy to follow up with customer to know whether delivery (replacement) is done or not. He had assured me to get the installation done on the same day.

              Please don’t read this as status update from consumer… I do not any need replacement from your company…

              Could you guys revert my money back in day or two ?

              I’m attaching the screenshot of SMS confirmation given by your sales head as one of the supporting documents I have.

              View replies
              Dear sir
              I already registered a service request on august 31 st in euro help line regarding my water purifier.My request no is [protected] and my customer id is [protected]. complaint not rectified till now.
              Reply
              Eureka Forbes Customer Care's response, Sep 18, 2017
              Verified Support
              Dear Abhilash,

              Be assured my service team from Kerala will get in touch with you at the earliest. Request your patience meanwhile.

              Regards,
              Priya
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                D
                drfjohar
                from Gwalior, Madhya Pradesh
                Sep 16, 2017
                Resolved
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                Address: Indore, Madhya Pradesh, 453441

                I own your Aquagard for more than 25 Years
                Model SE 1000

                Cust id [protected]

                Dr F Johar

                Ihave put up complaint on your helpline. The Complaint no is [protected]. on 12/09/2017. I have been informed that service will be provided in next 48 hrs.
                by now no respons on your side. on contacting your Indore help line, I am told that we have no perssonel to attend your complaint At Mhow, Before Monday.

                I request you to please look in the matter and resolve my problem.

                Dr F Johar MD
                Consultant Physician & Cardiologist
                365, Plowden Road Mhow
                Oct 20, 2017
                Complaint marked as Resolved 
                Eureka Forbes customer support has been notified about the posted complaint.
                Verified Support
                Sep 16, 2017
                Eureka Forbes Customer Care's response                 Dear Johar,

                I have shared your details with my team in Indore. They will surely assist you further with your concern. Request your cooperation.

                Regards,
                Priya
                Verified Support
                Sep 17, 2017
                Eureka Forbes Customer Care's response                 Dear Johar,

                I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!

                Regards,
                Priya
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                  H
                  Hari108
                  from Ernakulam, Kerala
                  Sep 16, 2017
                  Resolved
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                  Resolved

                  Address: 600017

                  To
                  Eureka forbes
                  T nagar branch chennai

                  We have requested for filter change and they sent a guy to change filter. It worked only one day and the person doesn't know how to fix it. When called to come back to fix the mess, he doesn't come. When we called the office, they are not taking responsibility and asking to pay more for service again. This is fraudulent service charges and poor customer support. Don't buy ro water from eureka forbes ever.

                  Fraud people!!! Beware!!!
                  Oct 21, 2017
                  Complaint marked as Resolved 
                  Eureka Forbes customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 16, 2017
                  Eureka Forbes Customer Care's response                   Dear Hari,

                  Request you to share your registered contact number/customer ID. I’ll have my team look into it at the earliest.

                  Regards,
                  Anita
                  Verified Support
                  Sep 20, 2017
                  Eureka Forbes Customer Care's response                   Dear Hari,

                  I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

                  Regards,
                  Anita
                  Sep 20, 2017
                  Updated by Hari108                   Dear Anita,

                  Thank you for the prompt action. Our concern has been addressed but I regret to say that the customer support guy handling service request in this branch has been very rude and impolite with us over phone calls. He hardly has any customer servicing skill. He will shoe away any valuable customers for sure. One customer dissatisfied is a 100 customers lost. So please advise and take care of them in this branch to make sure they behave properly with the customers.

                  Thanks,
                  Hari
                  Oct 02, 2017
                  Updated by Hari108                   Dear Anita,
                  The issue is recurring now again within 10 days. The service personnel who addressed the issue didn't even open the machine. He just said it is some air lock problem and just pushed the water in pipe outlet to make it work but the actual problem is something else in the workmanship. These guys don't know what they are doing, please re-open this issue or send some other people from a different branch to fix it. This kind of service is unacceptable. We paid full charge for the filter spares for about Rs 4000 and the service charge of about Rs 400-500 but in return the machine is just isn't working anymore and no water supply at home. This is extremely bad for the reputation of Eureka Forbes.

                  Please take necessary actions immediately. We will never ever buy or recommend aquaguard RO filter water products having had this experience.

                  Sincerely,
                  Hari
                  View replies
                  Dear Anita,

                  Thank you for the quick response. The service request numbers are

                  1. [protected] dated: 02 Sep 2017
                  2. [protected] dated: 07 Sep 2017
                  3. [protected] dated: 16 Sep 2017

                  This has been the worst service ever. We have paid Rs, 3550 for spares and Rs, 430 for labour charges. The customer support people are asking for service charges again when we called today to fix the mess they have done in the recent service dated 08 Sep 2017. There is no water flowing in the RO water at home since yesterday. We need immediate action to be taken by the service people to address the issue and don't want to hear any stories from them.

                  Address:
                  Eureka Forbes ltd
                  88 block C D5 Level IV
                  Anmol palani, G.N. Chetty road,
                  T.Nagar, Chennai, Tamil Nadu - 600017

                  Anan Aqua: [protected], 26266626
                  Reply
                  Eureka Forbes Customer Care's response, Sep 18, 2017
                  Verified Support
                  Dear Hari,

                  Thank you for sharing your details. My team from Chennai will get in touch with you at the earliest to do the needful.

                  Regards,
                  Anita
                  Hari108's [Complaint's author] reply, Apr 5, 2018
                  This was simply an eye-wash. No real support. Do not buy any eureka Forbes items from this particular dealer who doesn’t know how to handle customers patiently and properly.
                  Sir. I have not received service from ur company in warranty..i have csll many Times..but no service is given too me...
                  Now i will not sugest any one abut ur company produt it very good service from kent ro ... ur company has given me very bad experience...they registerd but never given me service .
                  Reply
                  Eureka Forbes Customer Care's response, Sep 18, 2017
                  Verified Support
                  Dear Avinash,

                  Request you to share your registered contact number/customer ID, so that my team can get in touch with you for further assistance.

                  Regards,
                  Anita
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                    samba1234
                    from Mumbai, Maharashtra
                    Sep 16, 2017
                    Resolved
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                    Resolved

                    10 days followup to get installed. Stopped working within a month. Following up every day for last 2 weeks. Closed first complaint in 2 days, second complaint open for more than 10 days now. Is there a way to resolve this else i would like to return this product.
                    Customer care numbers are not reachable, following up with known agents doesn't help. Worst customer service!
                    Oct 27, 2017
                    Complaint marked as Resolved 
                    Eureka Forbes customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 16, 2017
                    Eureka Forbes Customer Care's response                     Dear Customer,

                    Kindly send in your registered contact number/customer ID so that I can schedule a call back for you as soon as possible for a detailed feedback.

                    Regards,
                    Priya
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                      P
                      Pradeep Painuly
                      from Haldwani, Uttarakhand
                      Sep 16, 2017
                      Resolved
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                      Address: Dehradun, Uttarakhand, 248001

                      Dear sir, this is to inform you that i have purchased aqua sure ro from the company name eureka forbes. It's almost one year time and the service which they have ensured has failed to provide. Not even once they have come from general checkup of there installed device. I have contacted them through their customer and complaint no. [protected] several time, but they looks good for nothing. Now there are several problem in ro which i want to fix in warranty period as warranty would be expire shortly. Kindly look into the matter as its a matter of my family health.
                      Thanks
                      Pradeep
                      #[protected]
                      Oct 24, 2017
                      Complaint marked as Resolved 
                      Eureka Forbes customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 16, 2017
                      Eureka Forbes Customer Care's response                       Dear Pradeep,

                      Please share your customer ID and registered mobile number. I shall have my team get in touch with you at the earliest to help you further.

                      Regards,
                      Anita
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                        A
                        A.Mujeeb
                        from Bengaluru, Karnataka
                        Sep 16, 2017
                        Resolved
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                        Resolved

                        Address: 560032
                        Website: [email protected]

                        We purchased dr. Aquaguard magma hd ro+uv on 20/09/2016 thru eureka forbes oder#[protected] & dc#28263975, we received a message on last monday dated 11th sep with customer id & tech id no. With contact mbl no. Finally tech visited on 12th & initially gave his suggestion to replace all 3 filters & convinced us to take the 2 years insurance for 8175 rupees where the company will provide to replace all filters two times along with 8 free services in two years, further more taken the old filters also. Very next day we came to know this service is fraud when we received another message from eureka. After that we tried a lot to call that tech mr. Rajesh mbl# [protected] by saying him that to resolve some more problems, but he put mbl in off mode after police called him today. Upon our calls to customer care, we didn't get proper response so we complaint to the nearest area police station and they are working on that. Now we need to know how our details are being leaked out side the eureka forbes. Further we expect from the company to take a serious action against this other wise this may lead to spoil the image of eureka forbes.
                        Oct 17, 2017
                        Complaint marked as Resolved 
                        Eureka Forbes customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 16, 2017
                        Eureka Forbes Customer Care's response                         Dear Customer,

                        Please send in your registered contact number/customer ID via message and I will have my team get in touch with you to address your issue.

                        Regards,
                        Anita
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                          V
                          VishwasC
                          from Bengaluru, Karnataka
                          Sep 15, 2017
                          Resolved
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                          Address: Bangalore Urban, Karnataka

                          Two years ago, i bought two products from eureka forbes (Aero guard).
                          Now, since 6-7 months there is a problem arises in it's working, hence i have requested too much for the service. But this service people from this company is too negligible and lazy, they have failed many a times even after requesting for n number of times. I will have to approach the consumer court if this sought of negligence is continued.
                          Expecting a positive response from eureka forbes.
                          Thank you.
                          +3 photos
                          Oct 31, 2017
                          Complaint marked as Resolved 
                          Eureka Forbes customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 16, 2017
                          Eureka Forbes Customer Care's response                           Dear Vishwas,

                          Please share your registered contact number/customer ID and my team will connect with you for further assistance.

                          Regards,
                          Anita
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                            R
                            rcarora
                            from Dharmsala, Himachal Pradesh
                            Sep 15, 2017
                            Resolved
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                            Resolved

                            Address: Jhansi, Uttar Pradesh, 284001
                            Website: CUSTOMERCARE EUREKA FORBES/ & EMAILS TO [email protected]

                            Ramesh arora
                            Sep 12 (3 days ago)

                            To customercare
                            I had purchased aeroguard scpr 700 on 15 july 17. It is not working proprerly from beginning and not at all from 20 august 17. I have sent 13-14 emails and 13-14 calls to customer care. I have contacted your local jhansi office, lucknow office, bombay office. With each c/o and e mail new number is generated without attending old c/o. Till this moment it is not working and lying idle.
                            As you are not in position to give suitable item and service, so take it back and refund my money paid to you by cheque
                            My bill is in name of maa peetambra medico centre, maa sherawli hospital complex, kanpur road, jhansi up 284001.
                            Mobile no [protected]/[protected].
                            Oct 20, 2017
                            Complaint marked as Resolved 
                            Eureka Forbes customer support has been notified about the posted complaint.
                            Sep 15, 2017
                            Updated by rcarora                             customer care have been informed many times. new comlaint number is given with sweet assurance . on emails done many times auto response with new request number. no person attends defect. I feel DR aeroguard - air purifiers they have introduced without proper equipment and preperations. They mention refund with in 1 month if not functioning properly. So they should take it back and refund my money.
                            Verified Support
                            Sep 15, 2017
                            Eureka Forbes Customer Care's response                             Dear Ramesh,

                            I've shared your concern with my service team in Jhansi. Be assured they'll contact you at the earliest to do the needful. Request your patience in the meantime.

                            Regards,
                            Anita
                            View replies
                            The tap of the RO isn't working. It's been 3 days today and nobody came to service it.
                            Kindly send some one to look upon the issue as soon as possible.
                            Thank you
                            Reply
                            I have same experience. After a dozen follow ups and delayed attendance my unit Dr aeroguard scpr 700 is still not working for last 1.2 years I have owned it the unit worked probably 48 hrs!!! Shame on Eureka Forbes and Dr Aeroguard team of selling faulty product. I list 25k...shame on eureka Forbes
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                              pradeepkumarpatil
                              Sep 15, 2017
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                              Address: 560043
                              Website: www.eurekaforbes.com

                              We purchased Dr Aqua guard less than 2 weeks back. It is not working from day 2. I called customer service more than 10 times, issue is not resolved yet. When ever I call, they are saying, you will get call today. But know one is calling. I told them I want to return back the aqua guard ( as per the policy, we can return in 30 days). But, they are saying I brought product in july, which is wrong.
                              Please do the needful to resolve the issue.
                              Oct 16, 2017
                              Complaint marked as Resolved 
                              Eureka Forbes customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 15, 2017
                              Eureka Forbes Customer Care's response                               Dear Pradeep,

                              Kindly send in your registered contact number and customer ID here. My team will surely connect with you at the earliest to address your concern.

                              Regards,
                              Priya
                              Sep 16, 2017
                              Updated by pradeepkumarpatil                               Hi, Attached invoice, please let me know if you need anything.

                              Thanks
                              Pradeep
                              [protected]

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                                rshallagi
                                from Bengaluru, Karnataka
                                Sep 15, 2017
                                Resolved
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                                Address: 560078
                                Website: www.eurekaforbes.com

                                I purchased the Aquasure Water purifier Xtra tuff (Non-Electrical) on June 30th from Amazon. it seemed working fine till the date 28th July.
                                Then, purifier suddenly stopped working as the flow of water from the upper partition to the lower is blocked.
                                I raised a complaint over the phone on Aug.2, 2017 Ref#[protected] later, technical had come to home & checked and he told me that the filter which lets the water to the lower flask is not working should be replaced. Since then no body turned up and issue is still not resolved.

                                I raised complaint again on 13th of Aug Ref#[protected] and again on 31st called and one of your representative (Nandhini N N_[protected] told me that it will be resolved within 2 days.

                                Now, I request you to refund the amount I paid & please consider the return of your product. As I am intending/planning to buy the new non-Aquasure product.

                                This time I have created service ticket# [protected] over web. It's has been more than 3 days again since I raised the new ticket. What a pathetic service? - Escalated on 11/09/2017

                                No resolution yet.. as of 15/09/2017

                                I have pregnant wife, for whom I bought the water filter. I couldn’t afford to have electrical ones which costs around ~15K thought of buying it later.
                                Thinking now, I am sure I won’t go with this company product as the Service is worse than the worst.

                                Now, I am stuck.. I am now either buy the new product from other company nor repair the one I have bought since. I request at least refund the money if you can’t service. It will be grateful. So that I can buy the new one (obviously from the different company).
                                Oct 25, 2017
                                Complaint marked as Resolved 
                                Eureka Forbes customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 15, 2017
                                Eureka Forbes Customer Care's response                                 Dear Mr. Shallagi,

                                I've forwarded your details to my team in Bangalore. They'll get in touch with you at the earliest to resolve your issue.

                                Regards,
                                Anita
                                View replies
                                This is such an idiot company... I've been working since 10 months and I've not received salary for 4 months... I'm the sole bread earner of my family... They are not even worried to send any apology letter or reason for not paying the salary
                                Reply
                                Same thing has happend with me only difference is mine is new. Followed all steps as per the booklet.. water is not going through at all to the lower chamber.. the shopkeeper not even replacing it and number of cc is not reachable after my office hours..
                                Reply
                                Eureka Forbes Customer Care's response, Jun 13, 2018
                                Verified Support
                                Dear Paritosh,

                                I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

                                Regards,
                                Anita
                                I have purchased this product 2 mths back. Withing 1 mth the water stopped flowing through the upper tank filter. Raised service request, Your technician said the filter need to be placed loosly for the water to flow. Again after 10-15 days water stopped flowing. THis time the technician says the filter part is having a defect and I need to pay Rs. 900 for replacing, inspite of being under warranty. I am using Thane corporation water and not any contaminated water for the filter to stop working. But that too in 1 mth the filter stops working means its a manufacturing fault.

                                I have raised 2 service requests in a span of 2 mths. The customer service is not ready to take the product back or replace it. Service request no : [protected] . My mobile no [protected].

                                Pl provide a solution asap.
                                Reply
                                Eureka Forbes Customer Care's response, Jul 6, 2018
                                Verified Support
                                Dear Mayur,

                                Your details along with your concern has been shared with my team in Thane. Be assured that they’ll surely connect with you as soon as possible to do the needful.

                                Regards,
                                Priya
                                Eureka Forbes Customer Care's response, Jul 13, 2018
                                Verified Support
                                Dear Mayur,

                                Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

                                Regards,
                                Priya
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                                  Animesh Sahai
                                  Sep 15, 2017
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                                  Address: Ghaziabad, Uttar Pradesh, 201005

                                  I am sorry to say, I had the worst experience of my life accepting your AMC.My water purifier is not functioning since September 3rd 2017. I have been calling the Customer care department every alternate days (and daily from last couple of days), each time I have been given the assurance that the technician will visit today or at max by 12:00 PM tomorrow. But No technician is visiting at all. In these 15 days, only once a technician visit, his name was Mr Sunil Jain, he checked the product and said that some parts needs to be replaced, after that, we haven't seen him at all, Everytime I call the customer care to escalate that, I came to know that the ticket was closed, I am not sure, what all processes you and your company are following. The tickets are getting closed without any technician visit and without confirming with the customer who has logged the complaint.
                                  Oct 22, 2017
                                  Complaint marked as Resolved 
                                  Eureka Forbes customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 15, 2017
                                  Eureka Forbes Customer Care's response                                   Dear Animesh,

                                  I've responded to your concern on Facebook and shall take it forward from there. Appreciate your support in the meantime.

                                  Regards,
                                  Priya
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                                    Shaurya Kashyap
                                    from Gurgaon, Haryana
                                    Sep 15, 2017
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                                    Address: New Delhi, Delhi, 110021

                                    On 23/8/17, i raised a service request (No. [protected]) for change of all filters covered under my amc for my geneus water filter. The request was assigned to mr. R k kaul the same day. Mr kaul showed up next day at the premise without 2 of the 5 filters that needed to be changed. He further suggested that i renew my amc through him.
                                    I suggested that i will consider renewing only once my request for change of filters was completed. Mr kaul left the premises upon promising the change of remaining 2 filters within 2 days. The same was mentioned on the receipt.
                                    On 24/8/17, i received an sms telling me my service request was completed. I immediately raised an escalation on phone, but no action was taken.
                                    I filed a fresh complaint (No. [protected]) on 04/09/17 regarding this issue. On 05/09/17, the same mr kaul was assigned my request. There was no action on it for 9 days.
                                    On 14/09/17, i received an sms at 17:08 that the request had been re-assigned to a mr. Rohit now. Within 10 hrs, at 3am, i received an sms telling me that service request no. [protected] had been completed, even though no-one showed up for it.
                                    Please suggest an explanation for this unsatisfactory and unacceptable behavior on the part of eureka forbes, mr kaul and mr. Rohit.
                                    Please also suggest why i would ever consider buying or recommending eureka forbes to anyone, when the service is an integral part of the functioning of the water filter, and the company chooses to neglect it.
                                    I would also like to point out the aggressiveness of mr. Kaul in pushing the renewal of the amc on 24/8/17.
                                    Please assign someone more responsible this time, and take care of this request on an immediate basis.
                                    +2 photos
                                    Oct 22, 2017
                                    Complaint marked as Resolved 
                                    Eureka Forbes customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 16, 2017
                                    Eureka Forbes Customer Care's response                                     Dear Shaurya,

                                    I have shared your details with my team in New Delhi. Request your understanding as they’ll connect with you shortly for further assistance.

                                    Regards,
                                    Priya
                                    Verified Support
                                    Sep 21, 2017
                                    Eureka Forbes Customer Care's response                                     Dear Shaurya,

                                    I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

                                    Regards,
                                    Priya
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                                      prabhatchauhan54
                                      from Mundi, Madhya Pradesh
                                      Sep 15, 2017
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                                      Address: Bhopal, Madhya Pradesh, 462043
                                      Website: dr aquagard

                                      सर मैन Eureka Forbes का dr aquagard magna uv hd nxt बुक किया था ।आपके सेल्स मैन द्वारा यह मशीन मेरे घर मे लगाई गई। मशीन के कीमत सिर्फ 12490 थी । लेकिन आपके सेल्स मैन ने मुझसे 13290 लिए । ऑनलाइन कंप्लेंट भी कर चुका हूं लेकिन कोई भी मदद नही मिल रहे है । सेल्स पर्सन का नाम सतीश मालवीय हैं ये भोपाल ब्रंच में टीम लीडर हैं । और ये अब फ़ोन भी उठाना बंद कर दिए हैं ।
                                      Oct 17, 2017
                                      Complaint marked as Resolved 
                                      Eureka Forbes customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 15, 2017
                                      Eureka Forbes Customer Care's response                                       Dear Prabhat,

                                      Request you to send in your registered contact number/customer ID & I’ll have my team get in touch with you as soon as possible.

                                      Regards,
                                      Priya
                                      View replies
                                      I had book a complaint for not wkg of RO machine on 5 sep but till date complaint not attend...your Jalgaon office also not responding
                                      you are requested to look in to matter and solve the complaint at earliest
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                                        Aparajitha Medavaram
                                        from Bengaluru, Karnataka
                                        Sep 14, 2017
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                                        Address: 560030

                                        I really don't have words to describe the worst service provided by these people. Our water purifier started getting problems just after 6 months. When we asked to refund no one is bothered. And they don't have proper complaint database. When we call to follow up there issue, customer care people say no complaint is lodged.
                                        The useless water purifier by aqua gaurd. And worst service
                                        Oct 19, 2017
                                        Complaint marked as Resolved 
                                        Eureka Forbes customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 14, 2017
                                        Eureka Forbes Customer Care's response                                         Dear‎ Aparajitha,

                                        Please share your registered contact number/customer ID here. My team will connect with you soon to rectify the issue in your product.

                                        Regards,
                                        Piyush
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