Eureka Forbes Complaints & Reviews

Ordered watr purifier on 27 sept 17, gave cheque for full amoumt. Sales executive surekha beeram ([protected]) and venu ([protected]) confirmed that product wil be delivered on 29 sept 17. I called on 29 sept 17 and got update tat it may be delivered on 30 sept 17. I called on 02 sept 17 nd received information tat was out of station nd wil arrange call back. Got call frm someother person who infor. Ed that product will be delivered on 05 oct 17. Gave online feeback on 03 oct 17 and registered complain on 04 oct 17 compl # [protected]. They gave confirmation that will arrange product delivery asap. Till date the product is not delivered and update from the company nor the exexutives call back on product delivery update. Received sms on 28 sep 17 that request processed and for which produxt to be delivered in 2 days. Received sms on installation nd person called from installation dept where product is not delivered till date. Service is very worst aftr registering complain on 4 oct 17 as no update frm company and cuatomer has to follow aftr giving cheque of full payment.

Hello,

I have an aquaguard filter from last two years but in last year they asked for an annual maintenance contract. This was costing 1900 with twice filter component replacement but when i asked for second filter component replacement they directly refused saying that they will not give it free of cost and i have to pay about 900 rs again. They are saying that my filter series has only one filter replacement and they are saying it now when i asked for second time replacement. This is truly a fraud and cheating for the customer.
I am not going to recommend eureka forbes products anymore and i will throw the filter in dustbin soon if the issue is not resolved in time. I would look for better options in the market as nowadays, there are a lot of companies are with competitive products and services.

If possible please resolve.

Thanks,
Sandeep.

Sir
My costumer i'd [protected] purchased on 27/03/15 is and my pho e no is [protected]and product is under amc up. To 2018/july.

I gave many complaint tegard ing replacement of filter and annual service. After a several complaint one person came and changed the filter. Next day when i come. To know that yje taste of water was not good i made a complaint. Few days later the person came and replaced a used and second handed one. I is there in the product now. When he left we found that water is leaking and not filtering we made a complaint. No one attend the issue so far. Since it is leaking we could not use it. We are waiting for a remedy from your side. Again gave complaint on 29/09//2017 but no use.
To day again i placed a complaint. Please do something.

Issue that there has been extensive formation of algae in the water tank after last filter change in may 2017. On complaint they come and clean every time. This time one technician said that some parts need to be changed. But next day other technician came and he says algae n fungus formation is normal. How could one drink water from contaminated tank. Bad handling of issue even after escalating the complaint. Poor service.
Tarun

I have been tryibg to call the servixe peraons but he keeps givibg excuses and doesnt come on time. After that not attending my call. This is second time. First time also i had same experience. He kept me waiting untill 11 in the night but didnt atend my call. Very bad experience. I advice to all the prpspective buyera never ever buy eureka forbes product.

We brought aqua guard geneus water purifier on 25th of may 2017, with in one week we got a problem it went to service mode and the unit was leaking later we call to customer care and raised a complaint about the issue. The service person attended and did a service and went off and later after 3days again we face the same issue again we called up to the customer service requested for service again the same service person came and he said some sensor and valve has to be changed and he replaced the sensor and valve though they are not actual problem and again after few days it worked and suddenly stopped working this time we actualy fed up with the unit called to the sales manager to replace the unit insted of further service request. The sales person came to the house checked every thing and said to change the pcb board, but we did not accepted the reuest any more. We said to change the product. Then later after e our reuest thay changed the old unit ith ne one. For replacing the ne unit they nearly 2 months. Snd later e got the ne unit on aug 20th. They installed. No this time e are happy for the exchange

I didn't get provogue watch which were promised earlier... I have complained about it to mr. Koli, mr. Bawsar. But it is of no use.. They told me that it is not at there.. End.. One and half month.. Has been gone but they still.. Not bother.. It about.. If it is not resolved within short period i will take legal action also... Will return back the product.. Kindly take it at serious mode

Dear sir/ mam,

I have bought dr. Aquaguard magna nxt product from eureka forbes on 2nd august, 2017.
Customer id: [protected]
Prouct in name of : sarala nanda.
After 2 weeks i found that defect in the machine and called up customer service they took 4 days to attend the product. However it worked for 2 days and again same issue occurred. Then the executive told me machine needs to be checked in the company and took it on 18th sep 2017.

I have been following up with the customer care and they keep on saying by today your product will be delivered. But until now there is no proper response from them.

If the machine has such problem in 2 week after delivery, why don't they replace with a new product or return the money t the customer.
Also the offer (Wrist watch) which i got along with the product is out of order. I have raised many complains but there is no response for that as well.

Hence request you to take necessary action on the complain and i will be obliged to you.
Regards,
Benu madhab
Contact : [protected]

Service request no.[protected].
My complain is still unresolved, it has been more than 25 days but your service provider is not attending my call,
Very bad experience from eureka forbes.
Contract receipt no. 27449658.

Even i have not received proper maintenance service even after doing amc.

If problem not resolved, will be taking legal action.

Try solving problem asap.

I purchased a water purifier in mar/april 2017 from a dealer (Bajaj electronics) and product is still under warranty. One of the filter got jammed with water dust / mud. I raised a service request, the technician visited but was not able to rectify the problem fully and saying that one of the filter has to be replaced.

On enquiring if this filter-replacement is under warranty as over-all product is under warranty, to my surprize, he said "no". Then the question is: what is covered in one-year of of product warranty?

I would like some one from eureka to pick up the aquaguard unit that i bought from eureka and took delivery on 12 july. I lodged a return request complaint (Ref #[protected]) on 12 july and no one has contacted me till now. I tried to reach the online purchase hotline and could not get through to anyone. I tried to contact the branch manager, via phone and he will not answer the calls. I am desperately trying to get someone to answer my request. Please help me with my return of the equipment. I am very disappointed in the service..
Otherwise i will go to consumer court against you
Jakir khatik
Mb no.[protected]

Your Salesman Tukaram Salgaonkar- 9094774 convinced us that your product and service is best, though we wanted to buy KENT water purifier.Under your invoice no [protected] on 3.5.17 thr product was supplied through your Porvorim Bardez Goa Sales Office and our problems started.
From day one the product was leaking hence atleast on half a dozen times we requested for replacement, though your office was keen on sending different technicians and rather repair it.I have record to show that 4 to 5 different technicians tried to prevent leakage, by taping /bandaging the product from inside.
During the last 5 months atleast 20 to 30 times we have spoken to your salesman, and he promised to replace.Your branch manager Mr Santosh Niloji just last week (on 23.9.17) promised me that within a couple of days my purifier will be replaced.
To my utter regret both of them they have refused to take my calls, thus showing utter disregard to your reputation and your customers.
Earlier in the past also while giving the feedback I have given this data to you, lodging complaint for replacement and have the complaint number assigned by you.I also have all records for the facts stated above.
I would request you to investigate the matter immediately and arrange for the replacement.
In the event of your failure to redress my complaint, I shall have recourse to various avenues available ranging from consumer forum, local media, TV local channels and demonstration in front of your Porvorim Office, and or police complaint against the branch manager.

I have purchased dr aquaguard hd ro+uv on 27.9.2017 and got delivery. The sales person didnot describe me well about the storage container which is not seal packed and loose from the sides. I am not satisfied with their product and want money back as per their 30 days monry back guarantee but my request number[protected] is still unattended after many calls and follow up.

I have shifted gwalior (M. P.) to kalletinkara (Irinjalakuda-680683) in kerala. Contact no. [protected] and [protected]. Request filed vide nos. [protected],[protected] and 1716570 for instalation but nobody visited my place for installation. Amc valid till 16.08.2019. Again requesting you to send technician immediately. Matter very delayed and very serious. Sasidharan

I am chasing the eureka forbes since last 2 months but there is no reply from this cheater company at all. There is no after sale service in fraud eureka forbes

I have log 3 complaint since last 2 months but technician yet not come and evertime support team keep tells that 24 to 48 hour our technical will and resolve you problem.

Guys dont buy any product from this cheater eureka forbes company. Dont waste you money in fraud company at all you will find many other company in market you can trust.

So many compalints in different forum for eureka forbes so please check the company background first and buy as i have suffering the product at the moment and i have wasted my money aprox 20k in this fraud eureka forbes company so please dont buy

No body will give you response in cheater eureka forbes company

Complaint number :-

[protected]

[protected]

[protected]

All above complaint number

I had loggeda complaint for water not pouring out of my. Eureka forbes genius waterpurifier on 17th sep and on 19th a technician came and informed uv lamp is not working. Since then i have been calling customer care to please send a uv lamp with a technician and nobody ever came to fix it. Inspite of requesting multiple times, the senior officials never talk on call. We have been calling morning and evening but no help. I feel so disgusted by this kind of service from a brand like eureka forbes. Still without water even after paying 22k for genius and for yearly service contract separately.

A telephonic complaint was lodged yesterday and there is no response till now. Similar complaint occurred 10 days back which was repaired after 2 days under amc. This repeat of same or different and delay of response is creating a lot of inconvenience to the customers and is giving a picture of the company's indifferent attitude towards customers with amc. Awaiting earliest and quick and quality response.

The amc for aquaguard magna water purified was purchased by me on 03rd aug' 2017 and the replacement of purifier candles after such purchase was carried out by aquaguard personnel after 40 days and that too after dropping a request in the month of aug'17 (19th aug'17) and sept'17 (08th sept'17). The request no's for the same are [protected] and [protected] respectively.

The purifier lost its capacity to purify on 11th sept'17 which forced me to purchase water cans. The call center representatives of eureka forbes provided me false assurances which caused me a deep anguish. They did not even bother your factual worries. However, after whole lot of persuasions, the service technician at last visited for accomplishing the job on 13th sept'17 at 8.00 p. M.

The water purifier after such replacement of candles did'nt last even for two weeks and now the problem of water leakage coupled with the failure to purify water arose on 26th sept'17 subsequent to which a request ([protected]) was dropped the same day. I had informed the call center representatives, the difficulties in purchasing water from outside though it is not necessary because the product is in amc and the basic obligation of the company is to keep on priority the services to existing contracts.

The 48 hours period as mentioned by the call center representatives were over and the call center representatives are assuring of service by 29th sep'17.

I had put up some basic questions like "how can a family survive without purified water till the committed time (48 hours)??" for which their response is not convincing. Even after the committed time, none turned up for service till now. If this is the case with a metropolitan city (Chennai), i suspect how their services will be in other locations.

My strong dislike on the service part of the product was already provided as a feedback to the company's representative which may kindly be taken into consideration.

Request the company to first resolve the issue immediately without any further delay and then concentrate how to improvise services.

Regards,
Jeelani

When we purchase the eureka filter from day 1 we are facing issue as consecutively every month technician is visiting and almost 1 year is completed using the machine and we have made a 2 year warrantee by paying rs.3000 for 2 years and now the machine is completely not working when we tried to contact eureka customer care or executive they said we will sent the technician and the technician is repairing the product and again the same is going to default hence the same issue we are facing from 2-3 days as the technician mr. Vikas says from eureka we will get your parts when we will get bulk requests only for u we cannot go one take out one on one part so is this a correct answer given by techinican rather than providing solution they are extending dates and we are suffering for the same i hope my complaint would be take into consideration if the product is default i want it replaced or else repair it within a day as 1 week is passed for the same kindly take a strict action on the same.

Hii this is md sameer and i buy the classic plus booster product from u, im so dissatisfied from ur worst product.. Im getting so much late at delivery time also.. And ur local dealer is worst service, he can't answer my phone calls after completed the payment... Im begging them to pls response my issue... They installed yesterday, but the item is not good at delivery time, they repaired 30mins for start the device.. Today again im getting same problem.. I think u people send me second hand device..
Pls solve my problem otherwise i put the complaint in consumer court.