Eureka Forbes Complaints & Reviews

On 23/8/17, i raised a service request (No. [protected]) for change of all filters covered under my amc for my geneus water filter. The request was assigned to mr. R k kaul the same day. Mr kaul showed up next day at the premise without 2 of the 5 filters that needed to be changed. He further suggested that i renew my amc through him.
I suggested that i will consider renewing only once my request for change of filters was completed. Mr kaul left the premises upon promising the change of remaining 2 filters within 2 days. The same was mentioned on the receipt.
On 24/8/17, i received an sms telling me my service request was completed. I immediately raised an escalation on phone, but no action was taken.
I filed a fresh complaint (No. [protected]) on 04/09/17 regarding this issue. On 05/09/17, the same mr kaul was assigned my request. There was no action on it for 9 days.
On 14/09/17, i received an sms at 17:08 that the request had been re-assigned to a mr. Rohit now. Within 10 hrs, at 3am, i received an sms telling me that service request no. [protected] had been completed, even though no-one showed up for it.
Please suggest an explanation for this unsatisfactory and unacceptable behavior on the part of eureka forbes, mr kaul and mr. Rohit.
Please also suggest why i would ever consider buying or recommending eureka forbes to anyone, when the service is an integral part of the functioning of the water filter, and the company chooses to neglect it.
I would also like to point out the aggressiveness of mr. Kaul in pushing the renewal of the amc on 24/8/17.
Please assign someone more responsible this time, and take care of this request on an immediate basis.

सर मैन Eureka Forbes का dr aquagard magna uv hd nxt बुक किया था ।आपके सेल्स मैन द्वारा यह मशीन मेरे घर मे लगाई गई। मशीन के कीमत सिर्फ 12490 थी । लेकिन आपके सेल्स मैन ने मुझसे 13290 लिए । ऑनलाइन कंप्लेंट भी कर चुका हूं लेकिन कोई भी मदद नही मिल रहे है । सेल्स पर्सन का नाम सतीश मालवीय हैं ये भोपाल ब्रंच में टीम लीडर हैं । और ये अब फ़ोन भी उठाना बंद कर दिए हैं ।

I really don't have words to describe the worst service provided by these people. Our water purifier started getting problems just after 6 months. When we asked to refund no one is bothered. And they don't have proper complaint database. When we call to follow up there issue, customer care people say no complaint is lodged.
The useless water purifier by aqua gaurd. And worst service

I am under amc service guarantee, paid up the money upfront. Service engineer comes after 2 days claims my power adpater is problem, he took the old adpater and fled not to return. Now he is not picking up the phone for last 15 days. I have been calling the customer care / escalation engineer for the past days. They start with typical quesiton "sir is your problem resolved".. # don't they know if the problem is resolved will not thier service agent update.

Moreover daily basis they give false commitment issue will be resolved in 24 hours.. And it is been 24 days now.. No response.

If this is the situation in metro think of other places.

This is to inform that my service request is pending for more than 20 days.
I registered my complaint on 21/08/2017, i called the call center, engineer and even area manager etc.

My request no :[protected]
Cust-id : [protected]

This is to inform that my dr. Aquaguard compact filter is not working from around one month and for the same first i had complaint at the local service center and got the above complaint no. From then a service man had visited me but unable to repair my said filter due to non-availability of some part. Till that time there is no call from the eureka forbes and when i called no one is responding to my request.

I have paid around 10000 for my aquaguard. We are middle class working people. And we have spent our hard earned money on it. The product is still under warranty is has not been even a 1 year since i have purchased the said product.

As the service is very unsatisfactory. If it is not gonna be repaired or replaced i need to file complaint under appropriate consumer forum.
This is the worst experience i have faced with eureka forbes, not expected from such big brands.

I'm consumer who is aggrieved by the service of eureka forbes.

Kindly look into the matter asap.

I have purchased water purifier uv through online. Installed and found that it was not suitable for my water, which is having more than 500 tds. As per policy of eurekaforbes they will take return product with in 30 days.
They have dismantled the product uv purifier. I made complaint to return pickup on 24 aug 2017
Again i purchased magna hd ro through online, next day product came and installed. But old product is lying in my home since 20 days even though i made several mails and complaints.

I had raised service request (4 to 5 times form m/o aug, 2017) on telephone calls to m/s dayal enterpries, contract no.[protected], local representative of aquaguard, haldwani, uttarakhand regarding filter change of aquaguard, infinity, water purifier. The concern representative kept dodging me stating that the technician would attend your call by tomorrow or he is on the way but no one has turned up than i had raised a service request (Having no. [protected] on dt. 09/09/2017) through customer care. The customer representative had assured me that the same shall be rectified with in next two days. However no action initiated till date. Moreover i would like to express that the service provided by eureka forbes is very poor, since i use to get very delay response against my complain last year.
In such situation, customer doesn’t have any other option but forced to buy alternate water purifier & other products. Hope this grievance of mine is seen with the concern person of the firm, who can take necessary action to avoid such instances to others
Regards ritesh singh rawat

Hello Team,

I am really sorry to say but I have never had such a frustrating experience in my life.

Eureka Forbes has again been unprofessional unethical and an incompetent brand in meeting customer expectations.

After delayed delivery of the product that too because of consumer forum complaint I did expect a faster installation process.

But again after repeated calls and false promises not a single person from Eureka Forbes has shown up for installation o[censored]V RO Water purifier.

I am requesting now to cancel this order as I am no longer interested in the product nor the company.

Please take stringent measures against this fraud company.

Request id regarding product : [protected]

Shreyas Pandit

I had purchased dr. Aquaguard magna hd green ro water purifier from eureka forbes aquaguard. Being in bangalore, the service was provided and installed last year in the month of sept 2016.

My customer code with eureka is [protected]

However, before 1 year had completed, the hd filter which is under amc / warranty replacement needs to be changed as per the technician who had come to visit us.

Service...

Customer code: [protected]/ name: renuka sen/ mobile no: [protected] p. O number & date: s03749730 dt 24.08.2017 from the time of installation, the unit has proved to be a dud. I have complained to the local service centre repeatedly but my complaints are not being addressed. I want this unit to be replaced immediately. I am a senior citizen and i cannot go around running from pillar to post. Such lack of service is not expected from eureka forbes, a company my family has been associated for over three decades. I am seriously considering whether i should tell friends, family and acquaintances not to touch dr. Aquaguard with a barge pole. I end by repeating i am disgusted, disgusted, disgusted.

Dry and wet vaccum cleaner not working. Its being more than 1 and half months complaint has been raised. Dated 28th july 2017. We have called 5 times after that for follow up. One person came he said motor problem. You yourself need to take to head office with machin. Our machine is in Warranty period also. Later in head office they told take machine back we will call you when spare part is available. No response since 15 days. Later we call them they are giving different person numbers to do follow up. Nobody is taking responsibility. We called last saturday 9th of sept 2017. Again they told spare part is not available. Still no response. Such poor service from you people. I want assurity wether you people will fix issue or not.

I bought aquaguard's aquasure ro+uv water filtration system (With 6 ltr storage) and had it installed on my kitchen wall just 2 days ago. But it has been leaking water from the middle of the filter body.
Another issue is that even when the filter is turned off the drain/outlet pipe doesn't stop but water comes out from the blue outlet continuesly!

I don't get my aquagard service under amc. Even after repeated complaints
My first complain no [protected] dated 10 june
Second complain no [protected] dated 16 june
Third complain no [protected] dated 12 september
Instead of providing service, now they are asking me to renew my amc by sms first sms on 6 september, second sms on 8 september and third on 12 september saying my amc expires today 12 september.
So please help me.

Please note that as we have brought water purifier from your esteem renowned company last year and we are facing extreme difficulty in attending it and our confidence is shattered as after sale services is very poor and needs drastic improvement in this competitive environment. As we are facing water leakage from purifier body it's repeated request for attending the problem remain the last priorty for your customer care deptt. We again request to attd. The problem or replace the equipment at the earliest before we move for any step forward in this regard.

My self hrushikesh belapurkar. I have purchased eureka forbes vaccum cleaner in april 2017 as per demo given by sales person of eureka forbes. At that time he committed that he will give accessories bag and rs 500 cash discount personally. But yet i have not received the bag. Also he is not responding to my phone call. So please help me in getting the same.

Regards,
Hrushikesh belapurkar
Mob: [protected]

My eurek forbes water purifier genius, demanded service. Technician came on 9th sept. 1 pm. Changed 3 candles then announced to our horror that the mother board is damaged, and left saying he can not do it now. Advised us to register a complain again. After 48 hours there is no one to attend it. We have been buying water since then for cooking and drinking purpose. No body even picking phone when we are trying to reach the number given by the technician. Why should a genuine customer suffer like this? Please help.

This office has purchased a aqua guard, ro water filter vide invoice no. 401 dated 01.03.2017 from m/s aqua refined, east of kailash, new delhi. The machine is alarming since last week and we have registered a complaint with customer care no. Vide service request no. [protected] on dated 08.09.2017 and since no technician has visited. We have also reminded to your customer care no. But no response. Please send technician immediately.

Respected sir my name is ishwari parsad (Customer id-[protected]) from okhla phase-3 new delhi. I purchase aq magna with advanced mineral guard model.
Some days before a service executive had came from eureka forbes. Then he done some something in my ro. Suddenlly he said i have changed a filter in your ro purifier.. I said okk to him.. Then he had gone.. When i was checked my ro it was not working. And now customer care executive this is not oir responsibility..
This is my worst experience i have ever faced..

We bought eureka water ro purifier integra after we were tricked into buying by the sales team of eureka.

It was claimed that this us the signature product of eureka and justify a very high premium for the product quality and support.

They have stopped amc and have not addressed our specific problem with this product ever since we started using.

We need them to provide amc or buy back this equipment.

Social media outburst is the next option available for us.

Thanks for support

Hi!
I am a user of eureka forbes dr aqua guard since last 2 years and prior to this was with connect via aqua guard classic since last 10 years.
Being a vintage and valued customer, expect should not face service related concerns.
Today i found some abnormality in my machine and henceforth being a lay man i tried contacting my relationship executive mr sahu ([protected]). Mr sahu is the person who is in contact with since beginning means last 10 years and was always available whenever insurance expiry due or anything related in company's favour. Not a single time he got fail to collect premium cheques without a second though it's holiday or sunday.
Today when i was facing a problem in my machine and i could be easily available on holidays only, requested to visit but got denied saying - we are having five and half day working only and completely closed today..
My concern - of a customer is a valued consumer since last 10 years and the representative always present whenever any premium due without a concern for holidays then why can't we expect to reach him as per our convenience which is the first time only we were expecting in last ten years, as having some concern in machine.

Request to kindly consider this request as feedback and to avoid future hassles.

Thanks
Vikas mishra
Mobile no-[protected]
Address-550b/398, bhs, allahpur
Allahabad-311006