Eureka Forbes Complaints & Reviews

Address: 600048

Website: Aquaguard

Customer id : [protected]
Compliant no : [protected]

I had purchased a unit magna + ro + uv green on 11th sep 2017 - inr 15980/- full payment made.

Commitment given by the sales person that within 2 days, delivery & installation will be completed.

Delivery came late eve and due to that technician has also delayed by a day, in-between i tried to reach the sales person as what is the reason. That guy hasn't picked up my call (Till date)...

I had reported this in the survey form (Automailer after purchase), as usual got the reply over call after hearing the complete story for low rating "we will resolve you query within 2 working days"

Moreover, one more sales person came on 13th sep for demo, as if deal is not finalized, yet for purchase. (Communication with company is also very poor)

In a day, i have to make atleast 3 calls as a followup with technician to know whether he is coming or not. Most of the times, he says, on the way, nearing... But finally will reach after 2hrs.

Now issue in unit, new unit to be replaced which will take another weeks time.

Till date either those guys are not able to resolve the issue nor return back the money... (Requested by me)... It is like... Money invested in a chit fund and they abscond..

"they (Aquaguard) don't understand the importance of drinking water as why people pay 15k, 20k for drinking water. I think they look as money maker"

Sales person has made unique point in his selling point, "aquaguard has it service centre on every 5 km in city.."

What is the point when installation is not done and having service centre as many?

'never ever i will go back to these cheaters for buying any of their products..'

Nov 11, 2017

Complaint marked as Resolved

New Unit came after long struggle and installation completed.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2017

Eureka Forbes Customer Care's response Dear Customer,

Your details along with your concern has been shared with my team in Chennai. They will connect with you as soon as possible.

Regards,
Anita

Sep 23, 2017

Updated by cnrb_1983 I had spoken to numerous guys of Aquaguard, but till date nobody is able to resolve my issue.

Karthikeyan – Region Sales manager - 18th Sep[protected]
- He had called and requested me to contact him alone as he is taking in-charge of resolving my issue.
- He had committed that in max 2 days (Wednesday - 20th Sep) delivery & installation will be done
- Later that guy is not picking the call...

Anand - 20th Sep’17 – Technician –[protected]
- Based on Karthikeyan instructions I had contact the technician to make himself available in evening thus installation can be done same day. But delivery not happened.

Sampath - 20th Sep –[protected]
- He had requested me to share the mail copy to his mail id as replacement process for online purchase is different. Details will be available only the mail copy which he needs as reference
- Next day that person has sent SMS to my no. that process completed. Delivery & installation will be done on or before Friday
- On Friday, I tried to reach him to know the actual status but he cut the calls.

Soumya - 20th Sep – +[protected]
- She had introduced as “Customer Service – Retention team”
- She had listed to the entire story and I place a humble request to refund the money back which she agreed to check with internal officials and call back within 30 minutes. But she didn’t turn back

Dineshan - 20th Sep – Service Manager –[protected]
- He is the only guy who had a courtesy to follow up with customer to know whether delivery (replacement) is done or not. He had assured me to get the installation done on the same day.

Please don’t read this as status update from consumer… I do not any need replacement from your company…

Could you guys revert my money back in day or two ?

I’m attaching the screenshot of SMS confirmation given by your sales head as one of the supporting documents I have.

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A

abhilash narayanan

from Ernakulam, Kerala

Sep 18, 2017

Dear sir
I already registered a service request on august 31 st in euro help line regarding my water purifier.My request no is [protected] and my customer id is [protected]. complaint not rectified till now.

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Eureka Forbes Customer Care's response, Sep 18, 2017

Verified Support

Dear Abhilash,

Be assured my service team from Kerala will get in touch with you at the earliest. Request your patience meanwhile.

Regards,
Priya

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Address: Indore, Madhya Pradesh, 453441

I own your Aquagard for more than 25 Years
Model SE 1000

Cust id [protected]

Dr F Johar

Ihave put up complaint on your helpline. The Complaint no is [protected]. on 12/09/2017. I have been informed that service will be provided in next 48 hrs.
by now no respons on your side. on contacting your Indore help line, I am told that we have no perssonel to attend your complaint At Mhow, Before Monday.

I request you to please look in the matter and resolve my problem.

Dr F Johar MD
Consultant Physician & Cardiologist
365, Plowden Road Mhow

Oct 20, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Johar,

I have shared your details with my team in Indore. They will surely assist you further with your concern. Request your cooperation.

Regards,
Priya

Verified Support

Sep 17, 2017

Eureka Forbes Customer Care's response Dear Johar,

I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!

Regards,
Priya

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Address: 600017

To
Eureka forbes
T nagar branch chennai

We have requested for filter change and they sent a guy to change filter. It worked only one day and the person doesn't know how to fix it. When called to come back to fix the mess, he doesn't come. When we called the office, they are not taking responsibility and asking to pay more for service again. This is fraudulent service charges and poor customer support. Don't buy ro water from eureka forbes ever.

Fraud people!!! Beware!!!

Oct 21, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Hari,

Request you to share your registered contact number/customer ID. I’ll have my team look into it at the earliest.

Regards,
Anita

Verified Support

Sep 20, 2017

Eureka Forbes Customer Care's response Dear Hari,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita

Sep 20, 2017

Updated by Hari108 Dear Anita,

Thank you for the prompt action. Our concern has been addressed but I regret to say that the customer support guy handling service request in this branch has been very rude and impolite with us over phone calls. He hardly has any customer servicing skill. He will shoe away any valuable customers for sure. One customer dissatisfied is a 100 customers lost. So please advise and take care of them in this branch to make sure they behave properly with the customers.

Thanks,
Hari

Oct 02, 2017

Updated by Hari108 Dear Anita,
The issue is recurring now again within 10 days. The service personnel who addressed the issue didn't even open the machine. He just said it is some air lock problem and just pushed the water in pipe outlet to make it work but the actual problem is something else in the workmanship. These guys don't know what they are doing, please re-open this issue or send some other people from a different branch to fix it. This kind of service is unacceptable. We paid full charge for the filter spares for about Rs 4000 and the service charge of about Rs 400-500 but in return the machine is just isn't working anymore and no water supply at home. This is extremely bad for the reputation of Eureka Forbes.

Please take necessary actions immediately. We will never ever buy or recommend aquaguard RO filter water products having had this experience.

Sincerely,
Hari

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H

Hari108

from Ernakulam, Kerala

Sep 16, 2017

Dear Anita,

Thank you for the quick response. The service request numbers are

1. [protected] dated: 02 Sep 2017
2. [protected] dated: 07 Sep 2017
3. [protected] dated: 16 Sep 2017

This has been the worst service ever. We have paid Rs, 3550 for spares and Rs, 430 for labour charges. The customer support people are asking for service charges again when we called today to fix the mess they have done in the recent service dated 08 Sep 2017. There is no water flowing in the RO water at home since yesterday. We need immediate action to be taken by the service people to address the issue and don't want to hear any stories from them.

Address:
Eureka Forbes ltd
88 block C D5 Level IV
Anmol palani, G.N. Chetty road,
T.Nagar, Chennai, Tamil Nadu - 600017

Anan Aqua: [protected], 26266626

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Eureka Forbes Customer Care's response, Sep 18, 2017

Verified Support

Dear Hari,

Thank you for sharing your details. My team from Chennai will get in touch with you at the earliest to do the needful.

Regards,
Anita

Hari108's [Complaint's author] reply, Apr 5, 2018

This was simply an eye-wash. No real support. Do not buy any eureka Forbes items from this particular dealer who doesn’t know how to handle customers patiently and properly.

A

Avinash singh 1992

from Bansi, Uttar Pradesh

Sep 18, 2017

Sir. I have not received service from ur company in warranty..i have csll many Times..but no service is given too me...
Now i will not sugest any one abut ur company produt it very good service from kent ro ... ur company has given me very bad experience...they registerd but never given me service .

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Eureka Forbes Customer Care's response, Sep 18, 2017

Verified Support

Dear Avinash,

Request you to share your registered contact number/customer ID, so that my team can get in touch with you for further assistance.

Regards,
Anita

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10 days followup to get installed. Stopped working within a month. Following up every day for last 2 weeks. Closed first complaint in 2 days, second complaint open for more than 10 days now. Is there a way to resolve this else i would like to return this product.
Customer care numbers are not reachable, following up with known agents doesn't help. Worst customer service!

Oct 27, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Customer,

Kindly send in your registered contact number/customer ID so that I can schedule a call back for you as soon as possible for a detailed feedback.

Regards,
Priya

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Address: Dehradun, Uttarakhand, 248001

Dear sir, this is to inform you that i have purchased aqua sure ro from the company name eureka forbes. It's almost one year time and the service which they have ensured has failed to provide. Not even once they have come from general checkup of there installed device. I have contacted them through their customer and complaint no. [protected] several time, but they looks good for nothing. Now there are several problem in ro which i want to fix in warranty period as warranty would be expire shortly. Kindly look into the matter as its a matter of my family health.
Thanks
Pradeep
#[protected]

Oct 24, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Pradeep,

Please share your customer ID and registered mobile number. I shall have my team get in touch with you at the earliest to help you further.

Regards,
Anita

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Address: 560032

Website: [email protected]

We purchased dr. Aquaguard magma hd ro+uv on 20/09/2016 thru eureka forbes oder#[protected] & dc#28263975, we received a message on last monday dated 11th sep with customer id & tech id no. With contact mbl no. Finally tech visited on 12th & initially gave his suggestion to replace all 3 filters & convinced us to take the 2 years insurance for 8175 rupees where the company will provide to replace all filters two times along with 8 free services in two years, further more taken the old filters also. Very next day we came to know this service is fraud when we received another message from eureka. After that we tried a lot to call that tech mr. Rajesh mbl# [protected] by saying him that to resolve some more problems, but he put mbl in off mode after police called him today. Upon our calls to customer care, we didn't get proper response so we complaint to the nearest area police station and they are working on that. Now we need to know how our details are being leaked out side the eureka forbes. Further we expect from the company to take a serious action against this other wise this may lead to spoil the image of eureka forbes.

Oct 17, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Customer,

Please send in your registered contact number/customer ID via message and I will have my team get in touch with you to address your issue.

Regards,
Anita

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Address: Bangalore Urban, Karnataka

Two years ago, i bought two products from eureka forbes (Aero guard).
Now, since 6-7 months there is a problem arises in it's working, hence i have requested too much for the service. But this service people from this company is too negligible and lazy, they have failed many a times even after requesting for n number of times. I will have to approach the consumer court if this sought of negligence is continued.
Expecting a positive response from eureka forbes.
Thank you.

Oct 31, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Vishwas,

Please share your registered contact number/customer ID and my team will connect with you for further assistance.

Regards,
Anita

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Address: Jhansi, Uttar Pradesh, 284001

Website: CUSTOMERCARE EUREKA FORBES/ & EMAILS TO [email protected]

Ramesh arora
Sep 12 (3 days ago)

To customercare
I had purchased aeroguard scpr 700 on 15 july 17. It is not working proprerly from beginning and not at all from 20 august 17. I have sent 13-14 emails and 13-14 calls to customer care. I have contacted your local jhansi office, lucknow office, bombay office. With each c/o and e mail new number is generated without attending old c/o. Till this moment it is not working and lying idle.
As you are not in position to give suitable item and service, so take it back and refund my money paid to you by cheque
My bill is in name of maa peetambra medico centre, maa sherawli hospital complex, kanpur road, jhansi up 284001.
Mobile no [protected]/[protected].

Oct 20, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Sep 15, 2017

Updated by rcarora customer care have been informed many times. new comlaint number is given with sweet assurance . on emails done many times auto response with new request number. no person attends defect. I feel DR aeroguard - air purifiers they have introduced without proper equipment and preperations. They mention refund with in 1 month if not functioning properly. So they should take it back and refund my money.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Ramesh,

I've shared your concern with my service team in Jhansi. Be assured they'll contact you at the earliest to do the needful. Request your patience in the meantime.

Regards,
Anita

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H

harshveer mandiwal

from Chandigarh, Chandigarh

Sep 15, 2017

The tap of the RO isn't working. It's been 3 days today and nobody came to service it.
Kindly send some one to look upon the issue as soon as possible.
Thank you

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R

ranasatendra

Feb 28, 2018

I have same experience. After a dozen follow ups and delayed attendance my unit Dr aeroguard scpr 700 is still not working for last 1.2 years I have owned it the unit worked probably 48 hrs!!! Shame on Eureka Forbes and Dr Aeroguard team of selling faulty product. I list 25k...shame on eureka Forbes

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Address: 560043

Website: www.eurekaforbes.com

We purchased Dr Aqua guard less than 2 weeks back. It is not working from day 2. I called customer service more than 10 times, issue is not resolved yet. When ever I call, they are saying, you will get call today. But know one is calling. I told them I want to return back the aqua guard ( as per the policy, we can return in 30 days). But, they are saying I brought product in july, which is wrong.
Please do the needful to resolve the issue.

Oct 16, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Pradeep,

Kindly send in your registered contact number and customer ID here. My team will surely connect with you at the earliest to address your concern.

Regards,
Priya

Sep 16, 2017

Updated by pradeepkumarpatil Hi, Attached invoice, please let me know if you need anything.

Thanks
Pradeep
[protected]

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Address: 560078

Website: www.eurekaforbes.com

I purchased the Aquasure Water purifier Xtra tuff (Non-Electrical) on June 30th from Amazon. it seemed working fine till the date 28th July.
Then, purifier suddenly stopped working as the flow of water from the upper partition to the lower is blocked.
I raised a complaint over the phone on Aug.2, 2017 Ref#[protected] later, technical had come to home & checked and he told me that the filter which lets the water to the lower flask is not working should be replaced. Since then no body turned up and issue is still not resolved.

I raised complaint again on 13th of Aug Ref#[protected] and again on 31st called and one of your representative (Nandhini N N_[protected] told me that it will be resolved within 2 days.

Now, I request you to refund the amount I paid & please consider the return of your product. As I am intending/planning to buy the new non-Aquasure product.

This time I have created service ticket# [protected] over web. It's has been more than 3 days again since I raised the new ticket. What a pathetic service? - Escalated on 11/09/2017

No resolution yet.. as of 15/09/2017

I have pregnant wife, for whom I bought the water filter. I couldn’t afford to have electrical ones which costs around ~15K thought of buying it later.
Thinking now, I am sure I won’t go with this company product as the Service is worse than the worst.

Now, I am stuck.. I am now either buy the new product from other company nor repair the one I have bought since. I request at least refund the money if you can’t service. It will be grateful. So that I can buy the new one (obviously from the different company).

Oct 25, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Mr. Shallagi,

I've forwarded your details to my team in Bangalore. They'll get in touch with you at the earliest to resolve your issue.

Regards,
Anita

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D

deepa rajshekar

from Bengaluru, Karnataka

Sep 15, 2017

This is such an idiot company... I've been working since 10 months and I've not received salary for 4 months... I'm the sole bread earner of my family... They are not even worried to send any apology letter or reason for not paying the salary

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P

Paritosh Shah

from New Delhi, Delhi

Jun 12, 2018

Same thing has happend with me only difference is mine is new. Followed all steps as per the booklet.. water is not going through at all to the lower chamber.. the shopkeeper not even replacing it and number of cc is not reachable after my office hours..

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Eureka Forbes Customer Care's response, Jun 13, 2018

Verified Support

Dear Paritosh,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Anita

M

Mayur GB

Jul 5, 2018

I have purchased this product 2 mths back. Withing 1 mth the water stopped flowing through the upper tank filter. Raised service request, Your technician said the filter need to be placed loosly for the water to flow. Again after 10-15 days water stopped flowing. THis time the technician says the filter part is having a defect and I need to pay Rs. 900 for replacing, inspite of being under warranty. I am using Thane corporation water and not any contaminated water for the filter to stop working. But that too in 1 mth the filter stops working means its a manufacturing fault.

I have raised 2 service requests in a span of 2 mths. The customer service is not ready to take the product back or replace it. Service request no : [protected] . My mobile no [protected].

Pl provide a solution asap.

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Eureka Forbes Customer Care's response, Jul 6, 2018

Verified Support

Dear Mayur,

Your details along with your concern has been shared with my team in Thane. Be assured that they’ll surely connect with you as soon as possible to do the needful.

Regards,
Priya

Eureka Forbes Customer Care's response, Jul 13, 2018

Verified Support

Dear Mayur,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya

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Address: Ghaziabad, Uttar Pradesh, 201005

I am sorry to say, I had the worst experience of my life accepting your AMC.My water purifier is not functioning since September 3rd 2017. I have been calling the Customer care department every alternate days (and daily from last couple of days), each time I have been given the assurance that the technician will visit today or at max by 12:00 PM tomorrow. But No technician is visiting at all. In these 15 days, only once a technician visit, his name was Mr Sunil Jain, he checked the product and said that some parts needs to be replaced, after that, we haven't seen him at all, Everytime I call the customer care to escalate that, I came to know that the ticket was closed, I am not sure, what all processes you and your company are following. The tickets are getting closed without any technician visit and without confirming with the customer who has logged the complaint.

Oct 22, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Animesh,

I've responded to your concern on Facebook and shall take it forward from there. Appreciate your support in the meantime.

Regards,
Priya

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Address: New Delhi, Delhi, 110021

On 23/8/17, i raised a service request (No. [protected]) for change of all filters covered under my amc for my geneus water filter. The request was assigned to mr. R k kaul the same day. Mr kaul showed up next day at the premise without 2 of the 5 filters that needed to be changed. He further suggested that i renew my amc through him.
I suggested that i will consider renewing only once my request for change of filters was completed. Mr kaul left the premises upon promising the change of remaining 2 filters within 2 days. The same was mentioned on the receipt.
On 24/8/17, i received an sms telling me my service request was completed. I immediately raised an escalation on phone, but no action was taken.
I filed a fresh complaint (No. [protected]) on 04/09/17 regarding this issue. On 05/09/17, the same mr kaul was assigned my request. There was no action on it for 9 days.
On 14/09/17, i received an sms at 17:08 that the request had been re-assigned to a mr. Rohit now. Within 10 hrs, at 3am, i received an sms telling me that service request no. [protected] had been completed, even though no-one showed up for it.
Please suggest an explanation for this unsatisfactory and unacceptable behavior on the part of eureka forbes, mr kaul and mr. Rohit.
Please also suggest why i would ever consider buying or recommending eureka forbes to anyone, when the service is an integral part of the functioning of the water filter, and the company chooses to neglect it.
I would also like to point out the aggressiveness of mr. Kaul in pushing the renewal of the amc on 24/8/17.
Please assign someone more responsible this time, and take care of this request on an immediate basis.

Oct 22, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Shaurya,

I have shared your details with my team in New Delhi. Request your understanding as they’ll connect with you shortly for further assistance.

Regards,
Priya

Verified Support

Sep 21, 2017

Eureka Forbes Customer Care's response Dear Shaurya,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Priya

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Address: Bhopal, Madhya Pradesh, 462043

Website: dr aquagard

Oct 17, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Prabhat,

Request you to send in your registered contact number/customer ID & I’ll have my team get in touch with you as soon as possible.

Regards,
Priya

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D

dgdahake72

from Bengaluru, Karnataka

Sep 15, 2017

I had book a complaint for not wkg of RO machine on 5 sep but till date complaint not attend...your Jalgaon office also not responding
you are requested to look in to matter and solve the complaint at earliest

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Address: 560030

I really don't have words to describe the worst service provided by these people. Our water purifier started getting problems just after 6 months. When we asked to refund no one is bothered. And they don't have proper complaint database. When we call to follow up there issue, customer care people say no complaint is lodged.
The useless water purifier by aqua gaurd. And worst service

Oct 19, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Eureka Forbes Customer Care's response Dear‎ Aparajitha,

Please share your registered contact number/customer ID here. My team will connect with you soon to rectify the issue in your product.

Regards,
Piyush

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Address: Bangalore, Karnataka, 560067

I am under amc service guarantee, paid up the money upfront. Service engineer comes after 2 days claims my power adpater is problem, he took the old adpater and fled not to return. Now he is not picking up the phone for last 15 days. I have been calling the customer care / escalation engineer for the past days. They start with typical quesiton "sir is your problem resolved".. # don't they know if the problem is resolved will not thier service agent update.

Moreover daily basis they give false commitment issue will be resolved in 24 hours.. And it is been 24 days now.. No response.

If this is the situation in metro think of other places.

Oct 20, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Ajmal,

Please share your registered contact number/customer ID. It will help my team to get in touch with you for further assistance.

Regards,
Anita

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Address: Mumbai City, Maharashtra, 400081

Website: www.eurekaforbes.com

This is to inform that my service request is pending for more than 20 days.
I registered my complaint on 21/08/2017, i called the call center, engineer and even area manager etc.

My request no :[protected]
Cust-id : [protected]

This is to inform that my dr. Aquaguard compact filter is not working from around one month and for the same first i had complaint at the local service center and got the above complaint no. From then a service man had visited me but unable to repair my said filter due to non-availability of some part. Till that time there is no call from the eureka forbes and when i called no one is responding to my request.

I have paid around 10000 for my aquaguard. We are middle class working people. And we have spent our hard earned money on it. The product is still under warranty is has not been even a 1 year since i have purchased the said product.

As the service is very unsatisfactory. If it is not gonna be repaired or replaced i need to file complaint under appropriate consumer forum.
This is the worst experience i have faced with eureka forbes, not expected from such big brands.

I'm consumer who is aggrieved by the service of eureka forbes.

Kindly look into the matter asap.

Oct 16, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Ronak,

My team in Mumbai will definitely get the delay checked. Request your patience as they'll connect with you as soon as possible to do the needful.

Regards,
Priya

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Address: 500049

Website: eurekaforbes.com

I have purchased water purifier uv through online. Installed and found that it was not suitable for my water, which is having more than 500 tds. As per policy of eurekaforbes they will take return product with in 30 days.
They have dismantled the product uv purifier. I made complaint to return pickup on 24 aug 2017
Again i purchased magna hd ro through online, next day product came and installed. But old product is lying in my home since 20 days even though i made several mails and complaints.

Oct 16, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Eureka Forbes Customer Care's response Dear Bhasker,

Request you to share your registered contact number/customer ID here. My team will surely get in touch with you at the earliest to address your concern.

Regards,
Anita

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Address: Udham Singh Nagar, Uttarakhand, 263149

I had raised service request (4 to 5 times form m/o aug, 2017) on telephone calls to m/s dayal enterpries, contract no.[protected], local representative of aquaguard, haldwani, uttarakhand regarding filter change of aquaguard, infinity, water purifier. The concern representative kept dodging me stating that the technician would attend your call by tomorrow or he is on the way but no one has turned up than i had raised a service request (Having no. [protected] on dt. 09/09/2017) through customer care. The customer representative had assured me that the same shall be rectified with in next two days. However no action initiated till date. Moreover i would like to express that the service provided by eureka forbes is very poor, since i use to get very delay response against my complain last year.
In such situation, customer doesn’t have any other option but forced to buy alternate water purifier & other products. Hope this grievance of mine is seen with the concern person of the firm, who can take necessary action to avoid such instances to others
Regards ritesh singh rawat

Oct 25, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Eureka Forbes Customer Care's response Dear Ritesh,

I have informed my Delhi team about the issue in your product. They'll check the problem and fix the same at the earliest. Request your patience in the meantime.

Regards,
Priya

Verified Support

Sep 16, 2017

Eureka Forbes Customer Care's response Dear Ritesh,

I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!

Regards,
Priya

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Website: www.eurekaforbes.com

Hello Team,

I am really sorry to say but I have never had such a frustrating experience in my life.

Eureka Forbes has again been unprofessional unethical and an incompetent brand in meeting customer expectations.

After delayed delivery of the product that too because of consumer forum complaint I did expect a faster installation process.

But again after repeated calls and false promises not a single person from Eureka Forbes has shown up for installation o[censored]V RO Water purifier.

I am requesting now to cancel this order as I am no longer interested in the product nor the company.

Please take stringent measures against this fraud company.

Request id regarding product : [protected]

Shreyas Pandit

Oct 16, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by SHREYAS PANDIT Message Received for installation on 21 Aug 2017 !

Your Installation Request [protected] has been allocated to technician UMAKANT SWAMI ().He will get in touch with you shortly - Eureka Forbes

Sep 13, 2017

Updated by SHREYAS PANDIT Call was made on 2 Sep asking for installation status. It was promised a technician will visit:

Dear Customer, please share feedback on your interaction with our call center representative, jaswant r. Click http://ltms.in/4Jwc1h7Y7?n.

Sep 13, 2017

Updated by SHREYAS PANDIT Call was made on 11 Sep 2017. A technician visit was promised.

Dear Customer, please share feedback on your interaction with our call center representative, Sadhna Jagdale. Click http://ltms.in/4JMyxagJqX?n.

Verified Support

Sep 15, 2017

Eureka Forbes Customer Care's response Dear Shreyas,

I understand your concern and have escalated the details of your experience to my service team in Pune. They'll get this reviewed as soon as possible. Request your cooperation in the meantime.

Regards,
Anita

Sep 16, 2017

Updated by SHREYAS PANDIT Call was received on 15th Sep. A technician visit was promised today as usual. No one showed up.

Dear Anita,

Please stop testing patience of the customers.
I repeat, I am no longer interested in your worst service and your brand. Please initiate a refund and cancellation of the order.

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Address: Bangalore, Karnataka, 560077

Website: www.eurekaforbes.com

I had purchased dr. Aquaguard magna hd green ro water purifier from eureka forbes aquaguard. Being in bangalore, the service was provided and installed last year in the month of sept 2016.

My customer code with eureka is [protected]

However, before 1 year had completed, the hd filter which is under amc / warranty replacement needs to be changed as per the technician who had come to visit us.

Service...

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