Eureka Forbes Complaints & Reviews

Hi,

We got the machine installed on 23rd september 2017 and the machine stopped working the very next day!
After loads of complaints and long time of waiting the technician came and did little bit of repairing here and there and the machine started to work.

Again, after 4 days, the same problem is there again. And again we have to go through the painful process of registering complaints and waiting for technician.

Request to please get the instrument changed or return our money bad take your instrument back. We feel cheated after keeping our faith in eureka forbes
Highly highly disappointing!!

I have shifted from gwalior (M. P.) to alekkattu house, near kalletinkara, trichur dist. Kerala state-680683 few days back. I requested through customer care for re-installaton but nobody visited my house till this time. My latest compalint no.[protected]. I want to install my xpert ro as early as possible. Such irresponsible response never expected a company like eureka forbes. Also note my amc is valie upto 16.08.2019.

Sir, i had lodged a complaint over telephone that my vacuum cleaner is not working & it needs to be serviced / repaired. It's now 15 days & nobody has turned up. Iam from mangalore & i am very sorry to say why this type of negligence and attitude is shown to us. Please look into the matter & take steps to close the complaint. This type of attitude will not help you in your business. An early response is highly appreciated.

Hi,

I had bought dr. Aquaguard 3 month back. After installation, the machine started giving problem. So the salesperson c. K. Das suggested to try another machine. The second machine also was no good. So an engineer comes and seems to resolve our problem.

We decided to buy the machine and pay for it provided this same engineer provides us the services.

Earlier also we had aquaguard spring fresh model and local agency engineer from pawan enterprises spoilt that machine. We never faced any issues for last 8 years in the machine but when this pawan enterprise engineer started servicing the machine, it started leaking. Multiple engineer visit could not resolve it.

So we had to shell 18.5k to buy this aquaguard.

Now this machine is indicating the red call icon. Multiple call to the engineer bharat and his supervisor is of no use. They are not picking our calls.

We are just waiting for last one week for somene to come and fix it but not anyone from pawan enterprises.

I live in yemlur.

Few key people to be named are:
C. K. Das - salesperosn
Sarvanan - supervisor
Bharat - engineer

Regards

I purchased aquagaurd uv water purifier – as - prime uv in the month of july 2015. Its amc was also taken in november 2016. It was working fine till now. During first week of september, one technician came to clean the filter. After he left, the water started leaking. Since then i have raised n number of complaints, technicians visit, but not able to correct the problem. There is no commitment for date and time of visit. The complaint is escalated also but no one contacts us. The lady, ms. Meenakshi, (V. R services eureka forbes ltd), who is actually responsible for its repair on behalf of eureka forbes, simple does not bother and keep making false promises.

My latest complaint number is [protected] dated 15-sep. Customer id is [protected].

I am really clueless on what to do now!!

I would like some one from eureka to pick up the aquaguard unit that i bought from eureka and took delivery on 19th sept. My customer id-[protected], i lodged a return request complaint (Ref # 760) on 21st sept and no one has contacted me till now. I tried to reach the online purchase hotline and could not get through to anyone. I tried to contact the branch manager, mr. Vishwanath via phone and he will not answer the calls. I am desperately trying to get someone to answer my request. Please help me with my return of the equipment. I am very disappointed in the service

I have been using eureka forbes aquaguard with no issues. Recently i had a service from your branch office domlur, bengaluru. They have charged me rs 3050/-. Within few days of service my aquaguard stopped working. I again called them and they said they will fix it, but no response. After that i lodge a complaint in their site and got a reference no [protected] and within 2 days they will resolve my issue. Till now they haven't fixed it. It has been very bad experience from your side

I have made a terrible mistake by choosing aquaguard water purifier, within a month of purchase i have spent more money getting some fittings done every month. No service person can fix it, i'm beyond disappointed and disgusted for having chosen this your brand. It is within warranty just take this useless piece of trash and refund my money i will buy from a better trust worthy company.

We own a euroclean ace vaccum cleaner, which needs paper dustbag, visited nearest office at guntur for the same. Service people at this center intimated that they don't have any stock of it, but refused to answer when the stock will come. It is responsibility of eureka forbes to keep the stock at its office (Promised during sales, the stock will be available at guntur office). Improper response from call center and office people of guntur.

On name of service, that technician changed original parts with service part also given direct connection so switched on or off does not matter. So when we complained about service part they are saying we are doing same at every places and asking for money to change parts and service.

Seems that both aqua guard and 100's of service technicians who have changed my original parts are working hand in glove, earning lot of money, cheating customer. Be aware and please don’t buy any of the aqua guard products in future.

In the beginning they are ok and later they will show their colors and they cheat.

Customer id [protected].
Invoice no.[protected] dt. 19/08/2017
Against the online order for the specific type, delivery was made for ro only.
Payment of rs. 15, 890/ — was made while ordering.
Product taken back by eureka forbes on intimation, by their courier speed
Express vide docket no. 60549897 dt 26/08/2017.
Ecommercereports of eureka forbes confirmed by mail dt. 12/09/2017 that
Refund initiated & will be paid soon.
No refund made till date

We took a aquaguard in 2016. Last free service was due in feb 2017 and still now they didn't give the free service. Customer care guys are calling now saying your aquaguard is out of warranty, do you want to buy the extended warranty. I asked my free service is not yet given even after following several times. So yesterday they told they will arrange for the service. Now service boy is talking vert arrogantly saying as its out of warranty, we can't come for free service. Disgusting eureka after buying their products.

Sir/madam,

I am really satisfied customer of e forbes for last 25 years. I have purchased at least 20 units from you for me and my family circle.
I have purchased euroclean wd x2 from your representative came to my home. Invoice no. [protected] customer id [protected]
Order no.:[protected] dated 11.04.2017 rs. 14490-00 from your delivery plant, sales office : the orion, unit-201b, 2nd floor, pune-411001.[protected]
Sales person's name : dadasaheb sawant[protected]

Mr. Dadasaheb sawant, sr, told me that there was no buy back scheme for old one but we will provide you a carry case free for the unit. Price of carry case is not a problem for me but till date i did not received carry case from dadasaheb sawant. Even warrenty card and manual is not in that set. I was out of india for 3 months. He was aware of that. Today his cell is switched off. I have tried your user's manual on net. But quality of manual is very poor.
So, please do the needful.
(*i have purchased magna uv on 27.7.2016)

I purchased the all filter candles amount rs 4255/- on[protected]. From 20 days[protected] my ro is not working properly and paint smell/chemical smell is coming from water. I gave complaint but no proper service received from eureka forbes company. The technisian s of company demanding another 4000/- amount to solve the problem. From[protected] i am purchasing water from out side.

I have purchased a filter hd ro from kanpur office but they supplied defective filter just after installation it is not working. After lodging complain rep. Attended the filter 4to5 times but all in vain, i have not used single glass of water. So, it is my humble request kindly arrange to replace the defective filter with new one.
With regards. Prabal chandra roy, [protected]

I bought ro uv filter last year and in one year i have faced a lot with this filter. Recently the filter was showing red light. The exec. Came and he said one filter needs to be replaced after replacing it, he said two more filters need to be replaced. We let him replace the filters and after one week the filter again started showing red light. The exec. Came and he was not able to diagnose the issue. Two more exec. Came with him. To help him initially they changed something called sp and were still not able to resolve the issue. Then they cleaned the sensors and said sensors are an issue. After cleaning the sensors they said the machine has got some electrical problem. They somehow left the machine working and the machine lasted only for two hours before it showed red light again. I called them again and they say the problem is with the pump. They say that sometimes the pump works and sometimes doesn't! They have been forcing us to take two years amc but the way this machine has performed over these 12 months, i don't think the machine is worth spending that huge amount of money. The technicians also claim that only ro filter (Not ro+uv) is much better filter and ro + uv filter will always have problems. They even said they change the ro + uv filter to ro filter for an amount of 3000 by changing the adapter. Frankly, i am lost with so many issues in this filter and i really don't see any value for money for the filter for the last year which had so many problems. Here are all the complaint numbers raised in last one year - [protected], [protected], [protected], [protected], [protected], [protected], [protected] and since the filter is not working again, one more complaint number is coming. I had used acquaguard products before but this one has completely changed my perspective.

Hi,

I am facing this issue from past six months. I own a eureka forbes steel trendy vacuum cleaner, the reusable dust bag zip is of very cheap quality and it is torn when i try to close it for the first time. When i call up the customer service and requested the new dust bag, the lady rudely told that i can get that at the vendor. But when i asked her to provide her the vendor address in bangalore, she still even rudely told the vendor list is available in the internet. I could not get any vendors who is selling the eureka forbes dust bags in bangalore. Still i have the issue and the vaccum cleaner is getting dust because of not using for long time. Any one help me in this regard would be appreciated.

I have a water purifier for which i keep renewing my amc, the latest being one on the 27th may 2017, vide their receipt no 27986518. On 15th september we received a call from a representative of eureka forbes stating that there was a service due. The representative came over and insisted on replacing a 'candle' at a cost. When i stated that the same was done at the time of amc renewal he insisted that the same was mandatory. I accepted and requested my mother who was the only person at home at the time to allow the same to be carried out.in 20 minutes my mother called me back stating that the representative had left and that the purifier was not working. I called the gentleman and requested him to look at the problem. He came back, looked at it and called in another colleague of his. The second gentleman looked at the problem and stated that a pump was faulty. When i mentioned that it was working just fine before the 'service' i was given an assurance that this would be replaced in 2 days. It's been 6 days since this happened and i still don't have a resolution despite multiple calls. The service provider does not even know if i have a valid amc as my water purifier is registered as out of warranty. Posting this here as the ceo has chosen not to have his email id out in public domain. I do empathise with him because it's probably prudent to do so when you're representing an organisation which is fraught with lackadaisy.

Eureka forbes precisely shows a bad presedent to their values customer's by overlooking to their complaints regarding defective supply of devices. Their after sales service department also give a deafear to those complaints as nobody would turnup to repair it exchange the defective devices, though their is under warranty. Eureka forbs:please note customers don't expact your false promises. Please improve your behaviour othervise...
(Customer code...[protected])
(Complained no...[protected], dated[protected]

My name is joseph we had purchased water filter aqua gaurd classic plus in chamrajpet branch, bangalore in emi option it costed us 10500 rs. Almost we had paid upto 90 percent of money, but we shifted our home to other destination we requested for ro filter because o[censored]navailability of corporation water. So the company employee had came to our home by assuring that will do the exchange and took the filter, after that if we call him he is playing a game will deliver as soon as possible and giving unwanted reasons since from 5 months. So am requesting for administrator of erueka forbes to take serious action against those people who are spoiling the company name i never seen such a irresponsible #s including the manager of the branch too he is also playing a games. After a deep enquiry about the branch finally we got the phone number of that branch manager and complained about the issue that # itself is involved in this scam asking us what proof you have if you have purchased it. Then we showed that rascal that amount deducted from our account pass book then what else proof he needed. I never seen such a # in my life. We had purchased lot of products through emi but one had harassed like this. So for the eureka forbes concerned people's request to resolve the problem as soon as possible or we will drag those #s to media. That # chamrajpet branch manager number is [protected]. And the fraud employee who took our filter assuring us will be exchanged that # number is [protected] by name naveen.