Eureka Forbes Complaints & Reviews

My eurek forbes water purifier genius, demanded service. Technician came on 9th sept. 1 pm. Changed 3 candles then announced to our horror that the mother board is damaged, and left saying he can not do it now. Advised us to register a complain again. After 48 hours there is no one to attend it. We have been buying water since then for cooking and drinking purpose. No body even picking phone when we are trying to reach the number given by the technician. Why should a genuine customer suffer like this? Please help.

This office has purchased a aqua guard, ro water filter vide invoice no. 401 dated 01.03.2017 from m/s aqua refined, east of kailash, new delhi. The machine is alarming since last week and we have registered a complaint with customer care no. Vide service request no. [protected] on dated 08.09.2017 and since no technician has visited. We have also reminded to your customer care no. But no response. Please send technician immediately.

Respected sir my name is ishwari parsad (Customer id-[protected]) from okhla phase-3 new delhi. I purchase aq magna with advanced mineral guard model.
Some days before a service executive had came from eureka forbes. Then he done some something in my ro. Suddenlly he said i have changed a filter in your ro purifier.. I said okk to him.. Then he had gone.. When i was checked my ro it was not working. And now customer care executive this is not oir responsibility..
This is my worst experience i have ever faced..

We bought eureka water ro purifier integra after we were tricked into buying by the sales team of eureka.

It was claimed that this us the signature product of eureka and justify a very high premium for the product quality and support.

They have stopped amc and have not addressed our specific problem with this product ever since we started using.

We need them to provide amc or buy back this equipment.

Social media outburst is the next option available for us.

Thanks for support

Hi!
I am a user of eureka forbes dr aqua guard since last 2 years and prior to this was with connect via aqua guard classic since last 10 years.
Being a vintage and valued customer, expect should not face service related concerns.
Today i found some abnormality in my machine and henceforth being a lay man i tried contacting my relationship executive mr sahu ([protected]). Mr sahu is the person who is in contact with since beginning means last 10 years and was always available whenever insurance expiry due or anything related in company's favour. Not a single time he got fail to collect premium cheques without a second though it's holiday or sunday.
Today when i was facing a problem in my machine and i could be easily available on holidays only, requested to visit but got denied saying - we are having five and half day working only and completely closed today..
My concern - of a customer is a valued consumer since last 10 years and the representative always present whenever any premium due without a concern for holidays then why can't we expect to reach him as per our convenience which is the first time only we were expecting in last ten years, as having some concern in machine.

Request to kindly consider this request as feedback and to avoid future hassles.

Thanks
Vikas mishra
Mobile no-[protected]
Address-550b/398, bhs, allahpur
Allahabad-311006

Respected sir my name is sudhir sukale from satara maharashtra. I purchase aq classic model i can joint your services from last 3 years back with 3year service contract as per commited to service in year in two time but fact is no any call and information about the service. I did call after 6 months for every day and request for service to satara office but no response and no provide service after the completed 3 years last service is not give and directly call from office your contract has been completed in this case aqaguard is stopped working. Still 15 days not given any service from satara office. 1) irregular service
2) no communications
3) no response
If i did contract for last 3 years so why i should request to the registered

Dear sir
We have bought an aqua guard model name dr. Aquaguard magna hd uv (Nxt) vide purchase number [protected] dated 12th june, 2017.
From the very beginning this system is giving problem.
Initially water was not flowing and your technicians visited several times to rectify this fault.
We also have a problem of water overflowing from storage tank since the water supply does cut off automatically.
For this, your technician mr. Jaiswal visited today (Dated 8th sept, 2017) and said a coil has to be replaced.
Also we find that when we switch on the system, water starts to fill immediately and not after the 40 secs pause after switch on.
We are very unhappy with the performance of the system and the repeated faults and we want a replacement immediately.

Please find some of the list of the complaints previously made:
1. Request no [protected] dated 22nd june 2017, allotted to mr. Mohit jaiswal.
2. Request no [protected] dated 26th june 2017, allotted to mr. Ajit saroj.
3. Request no [protected] dated 8th sept 2017, allotted to mr. Mohit jaiswal.

We want a solution immediately.

Regards
Chinmoy dash

Hello euroka forbes,

I have raised number of complaints number#[protected]. Also spoke with prasad kankal ([protected]) but of new use.
Below are my problems.
I have purchased attached amc on 20th sept 2016 which will expire on 19th sept 2017.

As per amc my elegant ro should be serviced twice/year,

And

Replacement of below parts should be done twice/year..

Pre filter candle, sediment filter, pre carbon, pre carbon, post carbon & membrane, biotron, hccb, mineral etc..

Issues:

1) why you have never bothered send your representative for servicing in 1 yr??

2) today after follow up with your unprofessional customer care executive, service man has serviced my purifier & to my surprised found that all dirty mud inside purifier which has caused sickness to my family. This has caused because of your negligence in servicing despite of amc.. (See attached photos & check with your service engineer.)

3) your negligence & worst service has caused my entire family to fall sick including my child, all o[censored]s were hospitalised due to dirty water which has caused due to non-service of purifier despite of such costly amc.

4) i have paid more than rs.20k as hospital bill for my family, who is going to reimburse me??

Solution to recover your damaged image:

1) i want free of charge renewal of amc as you have not serviced my purifier in one year.

2) i want my hospital bill of rs.20k to be reimbursed by you as my family fallen sick because of your negligence.

3) 1 service & 2 time replacement of above mentioned parts are pending. I want that should be done asap..

If you people fail to give me above solution i will ensure that your worst service / dirty water photographs are viral on social sites & ensure that it reaches to media /consumer court.

Jfyi: check my address i stay in shapoorji palanjis’s residency who has acquired eureka forbse so i have your head office email address with me as well.

Expecting answer immediately.

Regards,

Vishhal tope

[protected]/[protected]

Dear sir/ madam
I have bought a new aqua guard geneus plus online from eureka forbes website. I received unit in a good condition but after opening it for installation today the mineral modulator up and down button are not working properly. Inspite of buying it online at a higher price in the company website i got a defect unit. I request you to kindly replace the unit immediately and do the needful.

Regards
Kiran k pasupuleti
[protected]
Vijayawada.

Dear sir/ madam,

It is with great disappointment & dissatisfaction that i'm writing this mail to you. We had purchased aqua guard purifier last month & since then it has stopped working twice. We are buying mineral water from last 15 days since your service team is incapable to support the customers on time & inspite of repeated followups & calls fail to deliver service which the customer expects from such a well know brand.
I had even written to ms. Vinath hegde
(Head crm) but have not received any response till date.
With this i demand the current equipment be replaced with a new one & reimburse complete amount we have spent on mineral water.
In case i don't receive your feedback by today, i will be left with no other option but to go public & consumer court for redressal.

I purchased a vaccum cleaner of eureka forbes on 7 jan 17 from csd. Product has a warranty of 1 year from date of purchase. Warranty card is also duly filled with product sl no., date of purchase and stamp of seller. Few days back the motor of vaccum cleaner got unserviceable and stopped working. I contacted to service centre for repair and 2 3 days later their service engineer came home and took the machine with him stating that it can only be repaired at service centre. Machine was repaired on the same day but they refused to give the delivery under warranty. I showed them the duly filled warranty card but still they refused. Now its almost more then 20 days and they are still not accepting the repair of item under warranty and asking full repair cost i. E rs 1650.

We purchased eureka forbes aquaguard water purifier about 1 year back.

Now the service people are asking us to replace the filter for the unit as that has a life of only one year. And they say the cost of the same would be rs.5000.!

To make it worse, they claim that it has to be compulsorily replaced after every 12 months.!! This is unbelievable and the cost they claim is unimaginable considering we spent only around 17000~18000 for the full unit.!!

I had purchased a doctor aquaguard magna hd ro+uv on 18/10/2016 and the same is under warranty. As per the instruction of company's representative water purifier is connected to portable municipal water connection and is used for domestic purpose with a family size of two adults and two kids. Immediately after installation complaint was raised about excessive drainage. Representative visited but no solution was found and problem is persisting. Four months back purifier stopped its work. When complained technicians used to come and problem used to reappear after few days. Now with the time nearing warranty period they are asking us to replace filter candle costing nearly 5000 rupees. They are not ready to read the company's specification on filter it self regarding its durability which clearly mentions that product is for 12 months under normal usage. It appears that company has supplied sub standard product.

I have purchased 'dr. Aquaguard compact' and at time of purchase i was inform about 2 free service in year. Till date i did not get any free service.

When i inquired about this matter their service manager gave number of excuses like i do not have your data, you have denied for free service (Which is not true. Why customer denied for any free service) etc.

I have register complain on www.eurekaforbes.com as well and emailed on ' [protected]@eurekaforbes.com' still i do not have any update on the complain.

They do not even care to explain the matter.

I strongly advice customer do not buy any product from "eurekaforbes". At a time of purchase they commit you every thing but they do not provide.

We are supposed to have free servicing, since we had already paid for the m. C.
But, the servicing hasnt been done yet.
The actual problem is that, the filter is most probably blocked, maybe, i dont know.
But, we are definitely having problem in collecting the water. Somehow, the water comes for once in an entire day (Not everyday either though) and then, stops.
Please, dont ignore this message, or else we will end up drinking tap water!

Yesterday i requested for a service for my aquaguard nano ro water purifier, i have clearly mentioned that i have one service due and complained against it as i haven't received the service for the past 6 six months even though i have called the local service personnel several times. But, today when i got the call from the concerned person saying that the service which was due for the past 6 six months is not valid and it's not his problem and i have to pay for it. So, my question is why do i need to pay when they are not able to do the job correctly? What is the purpose of complaining when there is no proper action being taken?

Below are the details:
Water purifier: aquaguard nano ro
Service request number:[protected]
Technician name: rajender

On 3 sep 2017, at 3:14 p. M., shahebaz panhalkar wrote:
Stop giving me these standard reply and get me some conclusion

Sent from bluemail
On 3 sep 2017, at 2:52 p. M., "[protected]@eurekaforbes.com" wrote:
Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a reminder; your request number is [protected].

The technician will visit your premises as early as possible.

From: shabaaz panalkar [mailto:[protected]@gmail.com]
Sent: sunday, september 03, 2017 12:44 pm
To: [protected]@eurekaforbes.com
Subject: re: re: re:

Every day i see only follow up no action, can't believe on such worst service with this big brand

—
Sent from mail. Ru app for android

Sunday, 03 september 2017, 00:41p. M. +05:30 from [protected]@eurekaforbes.com :

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a follow up 2; your request number is [protected].

The technician will visit your premises as early as possible.

From: shabaaz panalkar [mailto:[protected]@gmail.com]
Sent: saturday, september 02, 2017 12:47 pm
To: [protected]@eurekaforbes.com
Subject: re: re:

What is the time line? This email sound more false hope and lies like always

—
Sent from mail. Ru app for android

Saturday, 02 september 2017, 09:23a. M. +05:30 from [protected]@eurekaforbes.com :

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a follow up ; your request number is [protected].

The technician will visit your premises as early as possible.

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: friday, september 01, 2017 10:05 pm
To: [protected]@eurekaforbes.com; [protected]@eurekaforbes.com
Subject: re:

Team,

There has been no updates since i logged a request. Since i have taken this machine i always faced the problem with service of eurakaforbes so as a customer i am highly dissatisfied.

I want this request to escalated on urgent basis.

Shahebaz panhalkar

On 27 aug 2017, at 1:57 p. M., "[protected]@eurekaforbes.com" wrote:

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have registered your complaint, your complaint no. Is [protected].

The technician will visit your premises within 2 working days.

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: sunday, august 27, 2017 1:39 pm
To: [protected]@eurekaforbes.com
Subject: re:

Hi team,

I have been told in start that two servicing are free in dr. Aquguard it's been more then year now and i have never been contacted for any servicing.

This is extremely frustrating now to take follow-up on what brand promised when they sell products and later they just don't care.

I want this servicing to be done asap.

Shahebaz

Sent from bluemail

On 18 apr 2017, at 7:44 p. M., webeuroable wrote:

Dear mr. Panhalkar,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have registered the complaint,

We thank you once again for this opportunity to service you better.

Thanks & regards,

Customer care

Email signature_2

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: tuesday, april 18, 2017 8:34 am
To: [protected]@eurekaforbes.com
Subject:

Hi team,

I would like to inform you on servicing of my aquaguard where i received a message a month ago and nobody came for servicing.

I would like to know reason for this and also get this done asap.

Thanks,

Shahebaz

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Der eureka forbes,
I need to change cartridge for aquasure xtra 16 lit water filter. I made support request online 3 times (Request no [protected], [protected], [protected]).
I hv also mail for service escalation on 16 august 2017. Every time i got reply that "we wil contact you within 24-48 hours"
But still got no response.
Even i have called the tollfree number several times. But receiver only good promise. Not a single person appeared to attend the problem.

I hope eureka forbes hear to customers problems also apart from selling products.

I m making myself ready to through out the product since it is not healthy to drink this water.

Kousik samanta
[protected]
Bavdhan, pune-411021

This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄

Paid for product on 17 Jun, 2017
Installation date 7th July 2017
First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation)

Second request :- [protected] (Aug 8) product stopped working, repairman came and replaced UV light but it stopped again . He went back and said PCB needs to be replaced, spares not available
Another set came on 20th Aug as noted on above link, replaced PCB

Third request : [protected] (Within a week of the last ), again servicemen came and said membrane needs replacement.

I asked for replacement of product.
Regional service head says only service possible and replacement period is one month from initial buy.

As per them product is supposed to last for 10 years. Here it conked off in two months.

Not sure what to do next. Horrible experience.

As per the amc i have taken from the eureka forbes ranchi that he will provide three free service with three times replacement of candle and carbon, but the service provider has provide me only two time replacement of carbon and candle and four times free service, hence my third carbon and candle not been replaced.
Kindly do the justice and guide me.
Thanks
Regards
Sanjit kumar
Ranchi