Eureka Forbes Complaints & Reviews

My customer code: [protected]. My name is veera kumar chamarthy.
I am customer of eureka forbes for past 8+ years. Have purchased the water filter. And every two years i have been purchasing amc. (Rs 7500+ every two years)
And the service center replaces my candles every year as part of amc. Unfortunately for one year, they forgot to change the candles & haven't provided the service due to non availability of stock!. And they promised it will be replaced without fail within a month. However this is pending for years. And haven't resolved. The service acknowledged the pending replacement & however they cant help, it seems.
This is pathetic customer service, every year i am paying 3700+ & didn't get the replacement of candles! Could you help me resolve this?

My email id : [protected]@gmail.com, you could reach me on [protected].

We have purchased dr. Aquagaurd water purifier about one year back. 2 days back the eureka forbes compny service person visited and said that one of the 2 filters has not been installed from the begining. Its a faulty installation and because of that the motor has failed.
Yesterday, another service person visited, cheked and said we need to pay 3500 for the motor.in one year, this water purfier's motor is not working and that too due to the fault committed by the company service personnel themselves.
Why should i pay for a mistake committed by them
I want the motor to be replaced free of cost
Or i want full refund of money for the filter

On 17.08.2017 i have given a service call for amc of my i nova aqua guard (Water purifier), compliant number [protected].

On 17.08.2017 i was informed amc call will be attended in 2 working days.

Since 20.08.2017 everyday i am giving call to eureka forbes. Everyday i am assured technician will reach.

The service level has detorated and its difficult with eureka forbes

Hello,

I booked dr. Aquaguard for a demo online.
The demo person came and gave the demo only just checking the water purity level at my home address. He promised to life time free service if i book a machine now and provogue watch free as per offer. I book that machine after given token amount 500.
Next day he generates a purchase request for dr. Aquaguard. On 29th july he calls me and came for payment and asked me to pay the actual amount. Nanku kumar mob no [protected] came to collate payment and promised me that after 10 days, i will get my provogue watch and warranty card for life time free service of the machine which includes no visiting charge lifetime through compay.
But since then, i try to call him but he didn’t give any satisfactory response.
I know i have been fooled. I want to bring it to the notice of eureka forbes that their executives are doing fraud and the company will lose the trust of the customer’s
Request them to take appropriate action against the concerned person amit kumar/[protected] and there team manager name nanku kumar (Mob no [protected]).
If i am fooled by your representative please return your machine & return my money as per your return and replacement policy
Name: [removed]
Mobile: [removed]
Custmer no : [removed]

I bought one eureka forbes product which was a dr ag eterniti wp system and having customer id [protected]. However when the technician came for installation, he told that the product was not suitable for our locality and then we raised a request for replacement. The request id being 1169. On calling the customer care they told that the replacement is possible only when the product will be returned after which the amount will be refunded.in the meantime we bought another product suitable for our need. The product was collected by the eureka forbes person on 27th july 2017. The amount is yet to be refunded.in between i made two calls to the customer care and both times i was told that it would be refunded within seven working days. I made the last call on 12th august 2017. However the issue is yet to be resolved as the amount is not yet refunded.

We had requested for return and refund of the said product since there were issues with its installation and we found it a hassle. We got the confirmation for the return and refund request, but they are yet to act on it. When we try calling their customer care - it's not easy to get through to them, first of all, since it's always a long, irritating wait - they simply assure us that action would be taken. Would appreciate a speedy resolution of the issue. Thanks.

I have been eureka forbes water purifier for the last 10 years.in 2008, i bought reviva ro.in april 2017, when i faced issue with the purifier, i was asked to pay rs.4000/- for filters despite having amc for another 1.1/2 years. As i find ro service becoming costlier year after year, i decided to get that exchanged. I exchanged it with classic. I was assured that the amc of ro will be transferred to the equivalent terms for classic post warranty period and that would be mentioned in the invoice. But till date, i am yet to see anything happening.
Efforts made by me to get this issue addressed:
Customer care: 3 mails, 7 calls (Contacted persons praveen d, vasundhra s, praveen b, asha r, saravanan (I was told he is the supervisor).
Royal enterprises (Franchisee dealer from we exchanged):3 mails, 2 calls to mr. Manikantan and 1 personal visit.
I really wonder if they have any complaint tracking mechanism as i had to repeat the issue to every customer care person again and again.in the last 4 months, even my purchase record was not updated and it still has me as ro user.
I also tried to reach vinath and asha (Escalation level 2 & 3) on the landline numbers given in the website. I doubt if anyone by these names exist. I don't find neither the mail ids nor the mobile numbers for escalation.

As a last chance, i am posting here. If i don't get it resolved, i would go for legal assistance.
Regards,
Venkataraghavan
+91 [protected]

30 दिवसाच्या आत प्रोडॉक्ट परत घेऊन कुठलाही प्रश्न नविचारता पैसे परत करणार अशी आपली पॉलीसी असून मी रिफंड बाबत आपल्याकडे तक्रार केलेली आहे त्याचा तक्रार नो[protected] हा असून माझा रजिस्टर मो नो [protected]हा असून अजून परियांत रिफंड बाबत कुठलीही प्रोसिजर झालेली नाही तरी मी आपणास विनंती करतो की आपण तात्काळ माझ्या तक्रारींवर विचार करून मला माझे पेमेंट रिफंड करावे ही विनंती

I am now sick and tired of escalating this issue to eurakaforbes senseless people... Next time i see any people canvassing from this company will get belted from me for sure...
Problem:
My water purifier that was sold to me stating that it's their best of the line models dr. Aquaguard geneus+ never been able to dispense water to its expected quality and they got me to renew my amc for the second time as well by giving us some stupid explanation, sadly everyone who came in accepts that our escalation is valid but never been able to fix this for us.
Now it stopped working completely and we switched back to bottled water again. They customer care number is most frustrating it rarely connect and when it finally connects they disconnect the calls... Trust me i showed this in front of one of their sales reps who came home once and he had no answer for this... Stupid guys!!!
All of them who visited to resolve the issue cooked up some story and got away... Please never believe or buy any product from this brand, if it works it's good for you but if doesn't then you have a one hell of a journey trying to reach no where...

Nobody call me for installation and the number given in sms of eureka forbes is switched off. What i have to do? I was not ordered it for just see the unit. If you cant install just shut your company off. Many more companies there. I dont know how it could be happen to multinational brand. Worst experience ever. It was first experience and probably the last experience. You can contact me on - [protected].

I madhunala vidyanand registered contact num: [protected]
Aquasure form aqua gaurd eligant ro product purchased on 12-april-2017
Upto to-day[protected] am contacted your care[protected] today's given complaint i. E,. 39th time given complaint to ur customer care still there is no responce from your worst company and also product has completed that 4 months warrenty period, is it your fake company (Or) original company but still there is no responce from your care & also from installation srevice mechanic boy also, why this your naglected company saleing this fake products
My complaint id [protected] am giving complaint from[protected] and still booking complaints check if required...!
Installation adress: q:308, goleti town ship, opp: substation, rebbena mandal, kumuram bheem (Adilabad) distict pin 504292
Make it installation as soon as possible

Hello,

On 5 aug 2017, i had purchased a product aquasure maxima ro+uv (Gwpdmrouv00000) online with order id: #[protected] and
Customer number: [protected] from eureka forbes. The payment was done in full via ccavenuepay payment[protected]

The product was estimated to be delivered by 09 aug 2017 by eureka forbes but as of today, 19 aug 2017 neither the product has been delivered nor any update regarding the status of the delivery has been communicated by eureka forbes.

When attempted to track the order status online on the site: https://www.eurekaforbes.com/trackorder the status is always shown as 'processing'.

After calling the customer care number[protected] multiple times, i was given an explanation that this product is currently out of stock and will be delivered by 24 aug 2017. This information must have been provided before placing the order and not after two weeks after the order status is requested.

I feel cheated already by eureka forbes and find this very annoying and frustrating experience overall.

I would like eureka forbes to update the status on this request in written and deliver the product on or before the promised date 24 aug 2017.

I also request the forum to take stringent action against eureka forbes for taking the customers for granted and cheating customers by providing false explanations through customer care.

Warm regards | shreyas pandit
Email - [protected]@gmail.com

Pathetic company with worst employ contact them so many times but they dosnt care u do whtever u like... They even dont wont to provide a bill wht the hell they gona help in future for any complain.. Bought a aquagurad hd ro magna from there dehradun office. They just provided a field recipet nd told bill will come through courier. Bt nthng comes after contacting for several times nw they even dont reply and told by them go nd talk to senior.. This kind of rack less behaviour. Customer right is to have bill for future refrence or any warranty issue. Bt this means they are cheating mailed in their customerservice bt no same happens no reply from them.

Sir,

I have 3 year amc contract for my water purifier.
Immediately after taking amc, i got transferred to kakinada.

I requested for change of address multiple times, not done.
After repeated follow up for 3 months, guy came to install. But address change not done.

Multiple follow up done. No proper response.

Without any service already one year is past.
I am requesting them to come and replace the candles and change my address.

My complaint no. [protected] & [protected]

Trusting eureka forbes, a reputed company, we took a 3 year contract @ rs.5525 with eureka forbes on 15th may 2017
Contract receipt no.[protected].
Since then our aquaguard has developed problems and when we complain the technician appears after a long delay, checks the machine, says certain parts are required & he would return the next day with it and he vanishes. Repeated complaints are of no avail.
We were better off without a contract. At least then the technician would return d next day in anticipation of receiving money!
May i request eureka forbes to please look into the matter & see that my aquaguard is restored to its working condition or else to refund the contract amount.

I purchased reviva sl. No. [protected] on 5/8/2017. The base of the machine is having major crack. It has been shown to him but it has not been replaced till date. Many times it has been told that it will be replaced within a day or two. Sri dharmendra prasad has stated that he is company representative but his visiting card gives the address of kankarbagh which appears to me that he is working on franchises basis. Kindly look into the matter and my defective machine should be exchanged immediately.

I am an owner of aquagurad enhance ro+ uv + tds
The subject water purifier was purchased a year back and the warranty expired on the 30th of july 2017.

I was repeatedly called by the service people and asked to take up the amc and also received several txt messages. I was informed by the staff in eureka forbes kalyan that the servicing wld be done immediately based on that commitment i issued an hdfc chq valued at the inr 4650 dated the 4th which was duly cleared on the 7th into the eureka forbes account.

I have been repeatedly following up with the eureka forbes service team in kalyan presumably speaking with their head mr. Patil -[protected]. His response has been "2 days time parts not available" each time. His attitude has be casual and callous. I last spoke to him on the 14th and was again told will take time for parts he did not even have any idea about the status. I have asked him that i want a refund and he said ok.

I called the service call centre was spoken to, put on hold for a good 10 mts and then the line was dropped. No call back nothing.
I have sent emails to customer care and all i got was a form to be filled no action at all. Funnily their corporate office number rings and no one picks the call, customer care is absolutely inadequate a waste of time, there is no way actually to contact the company. On coming across this site i realise that the service is extremely poor in this company and one should never buy any of their products. I want a full refund for monies paid and for no service rendered.

Best regards

Anand michael

Dear eureka,

I purchased a aquaguard from your company in january this year. Your company servicing agent, imran came to my house for free servicing in july, 2017 as my aquaguard was in warranty. He informed me that the candles need to be replaced as they have become dirty within 3 months of purchase. So i replace the candles at my own cost (Receipt attached). The very next day my aquaguard stops working, thereafter the water...

It has been observed that service of eureka forbes is very poor & i logged a complaint on 13th aug 2017 same is not attended till date also no positive response from them
My complaint no. Is [protected] logged on 13th aug 2017 and am writing this on 17th aug 2017. I called 4-5 time to eureka forbes call center no. [protected] but am getting only commitment and no solution. So poor service of the company as they are very irresponsible.

Regards
Ramddev

The water purifier was installed on july 7th 2017, and within a month it stopped working. Service technician who came first said that uv lamp has gone bad.
Later when replacing lamp also did not work, they are replacing pcb for which they do not have spare part. Its been around two weeks since the product is lying at home without much of an update.

The company's service helpline is of no use and updates are not proper. How can in this day and age a product breakdown within a month not be eligible for replacement.

Escalation mechanism is broken. Customer id : [protected]