Eureka Forbes Complaints & Reviews

I have purchased a dr aquaguard magna hd ro on 27.9 2017. The sales person named sambhaji gauri came for demo. He didnot desribe me about the design of the filter. The storage cap of the filter is removable and the product not suitable to my requirements. I have not installed the product and want to return back the product as per their money back guarantee mentioned on your website. My request number is[protected]. I have called so many times the sales representative but he is not coordinating with buy back.

More than 10 times i spoke to their pune branch manager and message him
Finally i lost my peace of mind by the company eureka forbers. I demand compensation for all this issues. Kindly helps me to arrest this type of issues

Beware of the guy sambhaji gauri pune branch he will sell you the product and after sells will not pick up your phone.

Details
Name - nisha kumari
Sales order no[protected]

Thanks.

I am using eureka forbes water filter and vacuum cleaner from 1992 onward and used to upgrade to newer versions periodically. The water filter now have is acquaguard gold nova water filter which was purchased 8 years ago. When the warranty period was over i entered into service contract and the last time the same was renewed for 2 years from 04.08.15. Previously they used visit on quarterly basis to check the filter. But from '16 inwards the visit became erratic.
The free flow button of the filter was not working from june 17 onward and i called your office at building no. Ix/204 a, opp. Maneesha gas agency, eroor, tripunithura, cochin, kochi, kerala 682306 for repairing the same. But the gentleman who came was more interested in selling a new filter rather than repairing. Then i called the no. Given in the service contract ([protected] - umesh) and explained the situation. They informed me that free flow button is not available now and will replace the same as soon as the new one comes. I called thrice and the same reply was given.
Last week (Saturday) one of your personnel came to my house to check whether the eureka forbes products i have (I also have a vacuum cleaner). I explained the situation to him and he also promised to send a service personnel right away. Till date nothing happened.
Now that the service contract period is over (03.08.17) i will have to pay for repairing the water filter.
Please advice me what i am supposed to do now?

Induchoodan
[protected]
[protected]@gmail.com

Dust bag was damaged and i am ready to buy the dust bag. For that eurekha forbes says need to raise a service request for rs500 and additional charges for dust bag. Customer care does not even know about the cost of the dust bag. Wondering why just getting dust bag i need to pay service charge of rs500. Seems this is really a theft happening in the morning.

Hello sir/mam,

Complaint number-[protected], [protected], [protected]
Cust-id: [protected]
Product name: aquagaurd superb

I bought a eureka forbes ro in january 2017. After the installation of the product we called for service within 2months. The service guy came and found that the ro was filled with lots of ants.
He explained the problem is due to wrong product design and the only solution is to apply cello tape on the container.
We checked again after 1 month and ro was filled with ants again.

For the second service when the expert came he again used the cello tape so that ants don't enter inside. But still after applying the tape there were lots of ants and insects inside.

From the last 1 month my wife was complaining of stomach problems and we visited the doctor - he easked to check the water.
As we opened the ro on 04/09/2017- it was filled with unlimited number of ants and insects.
Today morning the technician visited and we showcased to him ants inside the ro. According to the technician the only solution is to apply tape around the ro but the solution didn't worked earlier also.

We could not understand how the company is selling wrongly designed products which affects customer's health. We are really dissatisfied with the product and the service provided.
Kindly get the same checked since we have to buy water and using such poor quality product affects our health.

We have the signed copy of the technician which states that there is no solution instead of cell tape and using black hit spray around the ro.
Today quality engineer visited our house and applied any riplent tape and cleaned the tank with clorine tablets.

I am not satisfied with the solution provided by all the engineers.

Please replace the product asap as i am purchasing the water from the shop.

We have aquasure, which is in amc with eureka forbs. They gave us first service after that it stopped working. We have been chasing them, however nothing is happening.

Very bad customer service.

Our request no. Is [protected] and cust-id is [protected].

Registered mobile no. [protected].

Address:

B-191, first floor,
Shivaji vihar, janta colony,
Raghubir nagar, new delhi-27

Regards,
Lokesh kapoor

Hi sir/madam,

Customer code : [protected]

I have contract (receipt no :[protected], date: 10/08/2015) with your company for the period from 10/08/2015 - 09/08/2018. The last service that i got was on 17/10/2016 and the next service is due on september 2017. But that service is yet to be received. I have complained 4 times through your helpline. So please look into the matter and do the needful at the earliest.

Regards,
Kasim

The service person visited but without the right spares inspite of the company knowing all details (Lest aadhar card no). When asked regarding the company schedule for rates of spares and replacement charges, the representative feigned ignorance and was not found carrying such details. Does the company have any schedule of charges or is it left to the franchisee representative? The company really needs to wake up on this 'service' part, if it doesnt intend loosing business.

Got very worst service for water purifier (Aqua pearl).
Tank is not cleaned properly and the sensor is not working after the service is done.
Had to call the service people many times for the mandatory service.
Received the service only after 3 months.
Complaints was done several times after the service also. Still didnt get any response from any of the people from store.
Need immediate action for this.
Ph no: [protected], [protected]

Hi
My product service mode light was blinking from 23rd sep-2017 onwards even repeated complaint the problem was not rectified still now. Now two days back the purifier was not working. My product is under amc.
Mobile:[protected], [protected]
Uthishmitha r a
10/43, 4th cross street, teachers colony, nanganallur, chennai-61
Mail id:[protected]@gmail.com

Customer id: [protected]
For almost one month now im without water because of pathetic eureka forbes service. I never believed people that kent is better, but now i must say no one should go for eureka forbes water purifier. I have been raising complaints after complaints but no technician is coming to resolve the issue which they only created.
I raised request with eureka forbes for candle replacement and amc. The technician came did something and water stopped coming from my purifier. When i again raised complaint, same technician came and ripped apart my purifier. He had put tapes all inside purifier and did something. Water taste became very bad and it always start going for uv filtering. I again raised complaint and some new technician came who did something and it looked things are resolved. But next day again same problem started. After that for days now im raising complaints using email, customer support number and website but no one is coming to resolve issue. What im getting is false promise that technician will visit but no one comes to my place.

How can eureka forbes service be so bad? Shame.

Dear sir,

Pfa my below details for your reference.

As per above subject, i received messages regarding my order of wd x2 as below:

1) 3rd oct 17 - order confirmation (Trailing mail attached - confirming date of delivery on saturday 7th oct 17)
2) 7th oct 17 - order dispatched confirmation (Which was actually estimated delivery date)
3) 9th oct 17 - order delivery confirmation (Which is not delivered till date)

Sir, i have experienced in almost 100 online orders of amazon, snapdeal, flipkart etc. Since very long time, but till date i've not suffered so much from your side. I'm so frustrated that after 8 days you have delivered my product, which is going beyond your estimated delivery dates.

I've got my my product before estimated dates from other websites, in which cash on delivery was also included.

Since you are a well known supplier of home cleaning products, this is very annoying and increasing your fraud in the delivery after paying all amount before delivery.

Please reply this mail at the earliest and deliver me good quality product as shown today itself. Otherwise i'm going to file a strong complaint against your salesmen and the company for false messages and bad correspondence.

Also confirm my signatures of delivery to my address, as i received delivery message from your side.

My order details are as below :

Customer name: bhushan b. Kohale
E-mail address: [protected]@gmail.com
Registered contact number: [protected]
Customer code: [protected]
Product name: euroclean wd x2
Product quantity: 1.000

Hello sir

I have had a water leakage issue with aquaguard revive water purifier which was raised on october 6: [protected]. Then a executive from aquaguard visited on october 8 mr karunakar reddy from hyderabad who checked the leakage and spoilt it again with more leakage near the water tank. I followed up everyday with call centre unit with complaints october 9 [protected] and oct[protected] where i was told by sethu, rithika, liaqat ali, dipesh and suresh from call centre that a senior officer will attend but till date no one turned up. I have paid amc every year and my unit is covered in amc as well. It is unfortunate that consumers like us are taken for granted and service is not provided timely. I have a baby at home who is 2 year old and does not have enough water supply and been spending money for mineral water since last few days.

I had purchased reviva nxt water purifier online on 2nd october and i lodged a request for installation on 4th october. But now it's been more than 6 days but none has turned up for installation. I followed up 4 to 5 times but every time i received a standard response of getting it done in next 24 hrs. Very poor service. Improfessional behavior of executives

To,
The officer concerned,
Eureka forbes,
B1/b2, 701, 7th floor, marathon innova,
Marathon nextgen, off ganpatrao kadam marg
Lower parel, mumbai – 400013, india

Sub: manufacturing defect in your aquaguard enhance ro system
Sir,
My submissions are as follows: -
1. That i bought one aquaguard enhance ro system (Unit no. [protected]) on 04th sep, 2014 for rs. 13, 500/- from your authorized dealer metro aqua systems at b-2/26, secotr-18, rohini, delhi-110085.
2. That at the time of purchase the dealer on behalf the company had highly praised the performance of the device in all respects and said that it would continue to give purified water for not less than at least 10yrs.
3. That on the basis of trust and brand name of the company we bought the device blindly.
4. That now we have found that there is manufacturing defect in the device as cockroach enters into the water tank thus defeating the very purpose for which the device has been bought.
5. That this defect could not be foreseen before though it existed right from the beginning.
6. That you are requested either to change our device free of cost as there is no fault on our part or remove the said manufacturing defect or refund the money to the amount of rs.13, 500/- paid by us.
7. That your company has not only cheated us but also the public at large as they might also be suffering like this without being aware. A grave danger exists to the health of the public utilizing your devices as the water consumed by them is being contaminated by the presence of cockroaches seeping into the water tank.
8. That as a highly reputed company you are requested to address our compliant promptly.
Otherwise we would be forced to file a class complaint before the consumer forums for justice and also go to the press to in order to expose the grave danger to the health of the public caused by your products.

Yours sincerely,
Vikas jain

Brought ro on 3rd oct, 2017 since 5th it is not working nobody attending compliment. Sales person assure 24×7 services for ro. It is very clear product is defective but no response from their chandkhedaahmedabad branch again they are asking for 48 hrs to resolve issue. Very poor service from eureka. Pl. Don't buy eureka product it's worst then any chinese product.

I had water leakage problem in aquaguard water purifier i called customer care and regitered compliant ([protected]) on 20th september 2017 and they said that our technician will pay you visit on next 2 working days, no one attended and again i called 1 week later aksed for status and they registered compliant again and provided new compliant no.[protected] and said same story. But still now no one came and i don't know what to do. Please do some needful.

We had serviced our water purifier around 12 days back and your service engineer had changed all the filters and pipes. On the process of changing he broke the filter stand. Very poor and disfactory service. We request you to keep quality personal for service as that person has no knowledge and says the filter changed before are duplicate but we change our filters only from authorised service centre. Please do the needful soon as we are unable to use our watrr purifier

I bought eureka forbes aquaguard just few months back and this water purifier ro has become another problem in our lives. Firstly it's their service agent and now machine itself becoming a problem. From the day 1 of buying this # i have been raising emails.in our location water quality is the biggest problem and this ro never worked properly. The current issue is that it's tank is not getting filled even cleaning external candle that their service agent did everytime without knowing the fact that the problem could have been inside the machine. Although am not challenging here but am sure these service agent are just not doing their job properly. I have raised many emails that show how frustrated we are with this machine now.
Am not sure but am in middle of discussion to have this escalated further to consumer court. It's not a matter of just asking to have this replaced, i can buy a new one of the other brand. However, it's now a question to understand why should we bother always. I have written lot of mails, all wasted my time and money buying this stupid product.

Puneet
[protected]

Aquaguard model is genius. Nearly five times gave complain to call centre. Till now problem not solved. Always giving new request no. Engineers closing the complain without solving. They are not taking signature from customer. Not giving any service report paper.
Request no.[protected] on 15th sept
[protected] on 20th sept
[protected] on 5th oct
[protected] on 8th oct

I made above complaint on 11/09/17 still not resolved.

Another complaint made on 22/09/17 not resolved.

Three time official mail and followup not resolved.

Now at ahmedabad they are telling parts not available.

Mr. Faruk picked my call and told me that no parts available at ahmedabad branch give no. Of mr. Patel ahmedabad head his mobile is switch off.

After 25 years of reletion with eureka forbes i made amc with more then 9k i have to bagging.

Pl help

Hraday
[protected]