Eureka Forbes Complaints & Reviews

Dear sir/ madam
I have bought a new aqua guard geneus plus online from eureka forbes website. I received unit in a good condition but after opening it for installation today the mineral modulator up and down button are not working properly. Inspite of buying it online at a higher price in the company website i got a defect unit. I request you to kindly replace the unit immediately and do the needful.

Regards
Kiran k pasupuleti
[protected]
Vijayawada.

Dear sir/ madam,

It is with great disappointment & dissatisfaction that i'm writing this mail to you. We had purchased aqua guard purifier last month & since then it has stopped working twice. We are buying mineral water from last 15 days since your service team is incapable to support the customers on time & inspite of repeated followups & calls fail to deliver service which the customer expects from such a well know brand.
I had even written to ms. Vinath hegde
(Head crm) but have not received any response till date.
With this i demand the current equipment be replaced with a new one & reimburse complete amount we have spent on mineral water.
In case i don't receive your feedback by today, i will be left with no other option but to go public & consumer court for redressal.

I purchased a vaccum cleaner of eureka forbes on 7 jan 17 from csd. Product has a warranty of 1 year from date of purchase. Warranty card is also duly filled with product sl no., date of purchase and stamp of seller. Few days back the motor of vaccum cleaner got unserviceable and stopped working. I contacted to service centre for repair and 2 3 days later their service engineer came home and took the machine with him stating that it can only be repaired at service centre. Machine was repaired on the same day but they refused to give the delivery under warranty. I showed them the duly filled warranty card but still they refused. Now its almost more then 20 days and they are still not accepting the repair of item under warranty and asking full repair cost i. E rs 1650.

We purchased eureka forbes aquaguard water purifier about 1 year back.

Now the service people are asking us to replace the filter for the unit as that has a life of only one year. And they say the cost of the same would be rs.5000.!

To make it worse, they claim that it has to be compulsorily replaced after every 12 months.!! This is unbelievable and the cost they claim is unimaginable considering we spent only around 17000~18000 for the full unit.!!

I had purchased a doctor aquaguard magna hd ro+uv on 18/10/2016 and the same is under warranty. As per the instruction of company's representative water purifier is connected to portable municipal water connection and is used for domestic purpose with a family size of two adults and two kids. Immediately after installation complaint was raised about excessive drainage. Representative visited but no solution was found and problem is persisting. Four months back purifier stopped its work. When complained technicians used to come and problem used to reappear after few days. Now with the time nearing warranty period they are asking us to replace filter candle costing nearly 5000 rupees. They are not ready to read the company's specification on filter it self regarding its durability which clearly mentions that product is for 12 months under normal usage. It appears that company has supplied sub standard product.

I have purchased 'dr. Aquaguard compact' and at time of purchase i was inform about 2 free service in year. Till date i did not get any free service.

When i inquired about this matter their service manager gave number of excuses like i do not have your data, you have denied for free service (Which is not true. Why customer denied for any free service) etc.

I have register complain on www.eurekaforbes.com as well and emailed on ' [protected]@eurekaforbes.com' still i do not have any update on the complain.

They do not even care to explain the matter.

I strongly advice customer do not buy any product from "eurekaforbes". At a time of purchase they commit you every thing but they do not provide.

We are supposed to have free servicing, since we had already paid for the m. C.
But, the servicing hasnt been done yet.
The actual problem is that, the filter is most probably blocked, maybe, i dont know.
But, we are definitely having problem in collecting the water. Somehow, the water comes for once in an entire day (Not everyday either though) and then, stops.
Please, dont ignore this message, or else we will end up drinking tap water!

Yesterday i requested for a service for my aquaguard nano ro water purifier, i have clearly mentioned that i have one service due and complained against it as i haven't received the service for the past 6 six months even though i have called the local service personnel several times. But, today when i got the call from the concerned person saying that the service which was due for the past 6 six months is not valid and it's not his problem and i have to pay for it. So, my question is why do i need to pay when they are not able to do the job correctly? What is the purpose of complaining when there is no proper action being taken?

Below are the details:
Water purifier: aquaguard nano ro
Service request number:[protected]
Technician name: rajender

On 3 sep 2017, at 3:14 p. M., shahebaz panhalkar wrote:
Stop giving me these standard reply and get me some conclusion

Sent from bluemail
On 3 sep 2017, at 2:52 p. M., "[protected]@eurekaforbes.com" wrote:
Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a reminder; your request number is [protected].

The technician will visit your premises as early as possible.

From: shabaaz panalkar [mailto:[protected]@gmail.com]
Sent: sunday, september 03, 2017 12:44 pm
To: [protected]@eurekaforbes.com
Subject: re: re: re:

Every day i see only follow up no action, can't believe on such worst service with this big brand

—
Sent from mail. Ru app for android

Sunday, 03 september 2017, 00:41p. M. +05:30 from [protected]@eurekaforbes.com :

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a follow up 2; your request number is [protected].

The technician will visit your premises as early as possible.

From: shabaaz panalkar [mailto:[protected]@gmail.com]
Sent: saturday, september 02, 2017 12:47 pm
To: [protected]@eurekaforbes.com
Subject: re: re:

What is the time line? This email sound more false hope and lies like always

—
Sent from mail. Ru app for android

Saturday, 02 september 2017, 09:23a. M. +05:30 from [protected]@eurekaforbes.com :

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a follow up ; your request number is [protected].

The technician will visit your premises as early as possible.

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: friday, september 01, 2017 10:05 pm
To: [protected]@eurekaforbes.com; [protected]@eurekaforbes.com
Subject: re:

Team,

There has been no updates since i logged a request. Since i have taken this machine i always faced the problem with service of eurakaforbes so as a customer i am highly dissatisfied.

I want this request to escalated on urgent basis.

Shahebaz panhalkar

On 27 aug 2017, at 1:57 p. M., "[protected]@eurekaforbes.com" wrote:

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have registered your complaint, your complaint no. Is [protected].

The technician will visit your premises within 2 working days.

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: sunday, august 27, 2017 1:39 pm
To: [protected]@eurekaforbes.com
Subject: re:

Hi team,

I have been told in start that two servicing are free in dr. Aquguard it's been more then year now and i have never been contacted for any servicing.

This is extremely frustrating now to take follow-up on what brand promised when they sell products and later they just don't care.

I want this servicing to be done asap.

Shahebaz

Sent from bluemail

On 18 apr 2017, at 7:44 p. M., webeuroable wrote:

Dear mr. Panhalkar,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have registered the complaint,

We thank you once again for this opportunity to service you better.

Thanks & regards,

Customer care

Email signature_2

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: tuesday, april 18, 2017 8:34 am
To: [protected]@eurekaforbes.com
Subject:

Hi team,

I would like to inform you on servicing of my aquaguard where i received a message a month ago and nobody came for servicing.

I would like to know reason for this and also get this done asap.

Thanks,

Shahebaz

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* this e-mail and its attachment (S), if any, may be confidential and are intended solely for the use of the individual to whom it is intended to be addressed by the sender and is protected under relevant law. The information contained in this electronic message and in any attachment (S) to this message is confidential, legally privileged and intended only for those person (S) or entity/ies to which this electronic message is addressed. If you are not the intended recipient (Or responsible for delivery of the message to such person), you may not use, copy, distribute or deliver to anyone this message (Or any part of its contents) and you should destroy this message, and notify the sender immediately. E-mail transmission (Integrity and security of this message) cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete, or contain viruses. Computer viruses can be transmitted via e-mail. The recipient should check this e-mail and any attachments for the presence of viruses. The sender accepts no liability for any damage caused by any virus transmitted by this e-mail. The sender does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Although the sender has taken precautions to ensure no viruses are present in this e-mail, the sender cannot accept responsibility for any loss or damage arising from the use of this e-mail transmission including attachment (S), if any. Any unauthorised review, use, disclosure, dissemination, forwarding, printing or copying of this email (Or any part of its contents) or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The sender reserves the right to record, monitor, and inspects all email communications through its internal and external networks. The sender, however, shall be subject to such lawful supervision of the said message as the sender deems necessary in order to protect its information, interests and reputation. *

Der eureka forbes,
I need to change cartridge for aquasure xtra 16 lit water filter. I made support request online 3 times (Request no [protected], [protected], [protected]).
I hv also mail for service escalation on 16 august 2017. Every time i got reply that "we wil contact you within 24-48 hours"
But still got no response.
Even i have called the tollfree number several times. But receiver only good promise. Not a single person appeared to attend the problem.

I hope eureka forbes hear to customers problems also apart from selling products.

I m making myself ready to through out the product since it is not healthy to drink this water.

Kousik samanta
[protected]
Bavdhan, pune-411021

This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄

Paid for product on 17 Jun, 2017
Installation date 7th July 2017
First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation)

Second request :- [protected] (Aug 8) product stopped working, repairman came and replaced UV light but it stopped again . He went back and said PCB needs to be replaced, spares not available
Another set came on 20th Aug as noted on above link, replaced PCB

Third request : [protected] (Within a week of the last ), again servicemen came and said membrane needs replacement.

I asked for replacement of product.
Regional service head says only service possible and replacement period is one month from initial buy.

As per them product is supposed to last for 10 years. Here it conked off in two months.

Not sure what to do next. Horrible experience.

As per the amc i have taken from the eureka forbes ranchi that he will provide three free service with three times replacement of candle and carbon, but the service provider has provide me only two time replacement of carbon and candle and four times free service, hence my third carbon and candle not been replaced.
Kindly do the justice and guide me.
Thanks
Regards
Sanjit kumar
Ranchi

Last 23rd of june i was purchase ec i clean vacuum cleaner from madurai district tamilnadu. I was used just one week after one week i faced heating complaint from the machine. I just used only 10 minute but machine heating abnormally, the connecting hose was meted in 4 times. So i filed the complaint to the respective toll free number but no body contact me. I file the complaint in 2 time and continuously i contact madurai sales manager and sales representative but no one help me. Their is no service support from eureka forbes limited very worst quality of material and service.

Please find below i have mention complaint register number and respective sales manager and representative mobile number.

Complaint number : [protected] and [protected]
Sales persons : mr. Anwar [protected]
Mr. Ramu [protected]

Kindly take the positive action to my problems

With warm regards
Karthik
Tel:[protected]

Sir,
I am purchasing dr. Aquaguard classic + water purifier uv machine from last 20days but your service executive and plumber mis-guiding me for installation of water purifier. I am contacting your service executive and plumber for 5 times and he gives me date, time but installation of machine is not done.
So i request to your company please appoint honesty, time punctual person as a service executive. I am not purchasing eureka forbes product in future.

Thanking you.
P. S. Barve
[protected], [protected]

The amc services of eureka forbes are a big disappointment, which does not come as a surprise. But now, they've even started cheating customers by lying to them just to get a renewal.

I took a 2 year amc from eureka forbes (Period from 19-aug-2016 to 18-aug-2018) for which i paid rs. 4455/-. The services committed are never delivered. This was the same experience when i took an amc in 2015.in order to appease me for the next amc, they offered me 1 free service along with the 2 periodic services per year.

My renewal is due in 2018 and your team has started asking me for a renewal of amc. Absolutely ridiculous. I conveyed it to the person calling and he said that "we charged you just for a year and not 2 years". I'm attaching the photos of the receipt for your perusal.

I feel like a fool having trusted eureka forbes for the amc a second time.

Please refer to Customer Code no. [protected]. I had requested for return and refund of the product Aquaguard Magna HD UV since it was found difficult to install here. While the product has been picked up by you promptly, I am yet to get any updates on the refund. Could you please me know when I would get back my refund?

Aquaguard service used to be quite good even some years back. I don't know why it is so erratic now. Every single thing needs several reminders.

Kindly arrange for the refund at the earliest. Prakash, [protected] / [protected]

Please note it has been 10 days that i ve registered a complaint for my ro for water leakage.
Firstly i never get any sms alert for the complaint number as promised by the agent.
Secondly the service is so pathetic, unreliable, hopeless, and sub standard. The technician called today at 3pm that he would be visiting me by 4pm but yet no sign of him, it is 6 20 pm now. During these last hours i have been constantly calling him and asking him to please come as i cannot forever endlessly keeping waiting for him as it is. Working day!!
It just keeps pushing me if by saying he is coming after completing the current visit which could soon be over.
I called at the customer care to report the same.
They too assured that he would come visit soon, also that they would call back with the status. But again tall promises!!
Now the technician has stopped answering your calls also.

Water not coming from aquaguard ro. Which is under amc. Earlier also represenive came but whatever he has done, within two weeks the problem apear, i myself in rajasthan state but the aquaguard is in odisha. Please do needful do that time and again i shouldnot lodge complain. My address vill_ uttarkul, po_ uttarkul hat via_ pritipur, dist_ jajpur. Odisha india pin_755013 mob no_[protected]

Aquaguard classic + ordered on 11 aug 2017 to abhijeet delivered on 17 aug 2017 is defective confirmed by 2 technicians, has been repeatedly requested to b replaced but no response has been given
Customer code [protected].
Completely disappointed by the services. Thre has been atleast 25 calls from company reprentatives every time asking for the details of problem and evert time the same reply that the complaint will be forwarded or its in process. Butbm problem had not been solved neither by salesperson nor by technician nor by company. Bottomline is payment made before 25 days with a faulty machine and no fault of mine i am yet waiting for pure water

I purchased above product from shiv light house & brothers, mathura (Up) on 01 sep 2017. The water purifier was fitted at my residence on the same day. However, it is leaking from somewhere inside. The service personnel from service center attended to it on 02 sep 2017 but it is still leaking.
The ser number of product is [protected]. Once the storage tank is full, the supply is not getting cut. As a result water keeps on dripping. It may further damage some electrical/electronic part inside.