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Eureka Forbes Complaints & Reviews

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Updated: Feb 23, 2026
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Eureka Forbes reviews & complaints page 156

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T
T V Sundaram
from Madurai, Tamil Nadu
Sep 20, 2017
Resolved
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Resolved

Address: Chennai, Tamil Nadu, 600041

I have been a eureka customer for last 2 (Two) decades. Recently i decided to replace/upgrade my water purifier and hence contacted your office. A team consisting of m/s punitha and rajadurai visited my residence, gave me a demonstration of the above unit and gave an offer. The offer was: (A) price rs.15890/- (B) discount on my old unit as a buy back rs.500/- (C) cheque from the amc agency for the value o[censored]nutilised period of the existing amc contract. Accordingly i place the order and the supply was made. But now the above gentlemen have gone back on their promises regarding the cheque from the amc agency for eh value o[censored]nutilised period, which is 4 months and 8 days.
I am a senior citizen of 80 years and it is highly improper of your organisation representative to take me for a ride like this. I have paid cheque for rs.14390/- but expect you to reprimand your representatives and compensate me for the utilised portion of the amc contract by arranging to issue me a cheque as promised by our representatives at the time of demonstration. Your urgent response is awaited. Regards. T v sundaram
Oct 22, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
Eureka Forbes Customer Care's response
Dear Mr. Sundaram,

Kindly share your registered contact number/customer ID here. I'll have the concerned team to get in touch with you for further assistance.

Regards,
Anita
We've latest bought Aquaguard Classic+ (billing on Chopra Furnishers, hanuman mandir chowk, kapurthala (Pb.)
This product is leaking and we have complained to our Sales person 9095466 (Jaswinder Kumar). He is also not coming for many days and even not given us demo for this product. We have called him many times but not giving us response.
Eureka Forbes Customer Care's response, Sep 22, 2017
Verified Support
Dear Customer,

Request you to send in your registered contact number or customer ID here. I'll surely have my team get in touch with you soon to fix the issue in your product.

Regards,
Anita
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    N
    navneet umale
    Sep 19, 2017
    Resolved
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    Resolved

    Sir/madam,

    I would like to inform you about your best service.

    I have lodged complaint of my water purifier on 26.08.2017. Nobody has come to attend. But some days I have received a mail dated 08.09.2017 from you stating that my complaint no. [protected] is resolved by Ajay Kamathe. Complaint closed by you without attending.

    Again I have lodged complaint on 10.09.2017. your representative gave assurance to me for resolving the complaint on the same day, but nobody has resolved it.
    Next day I have once again reminded about my open complaint, your representative again gave assurance to resolve the complaint on the same day. But nobody has come to my home.
    Next day one person has come and checked machine. He want some accessories to start the water purifier and that time accessories was not available. He said, he will come next day, but till date nobody has come.
    After some days 10.09.17 & 17.09.17 I once again reminded but nobody come.

    This is the great service provided by you.

    My family suffering from various problems.

    Do the needful and resolve the complaint within two days only otherwise I will approach to consumer grievances forum.

    NAVNEET UMALE
    Asst.Manager,
    CBI
    Oct 28, 2017
    Complaint marked as Resolved 
    Eureka Forbes customer support has been notified about the posted complaint.
    Verified Support
    Sep 20, 2017
    Eureka Forbes Customer Care's response
    Dear Navneet,

    I have informed my team in Thane about this. They will look into your issue at the earliest and address the same accordingly. Request your cooperation in the meantime.

    Regards,
    Priya
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      P
      Pradip Laigude
      from Ponda, Goa
      Sep 19, 2017
      Resolved
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      Resolved

      Address: 411038
      Website: www.eurekaforbes.com/escalate-service-request

      Hi, i purchase the dr. Magr0+uvoriga 16.06.2017 as rent a gurd eureka forbes scheme pay the quartly amount 2100/- paying rs.3500/- at starting.
      Machine was working till 30.07.2017 from installtion on 23.06.2017. At 31.07.2017 machine not working at lodge complaint on 31.07.2017 techinician come on 04.08.2017 check and say the machine have sensor problem, machine not repaired you get new machine. After lot of followup get the machine on 22.08.2017 and installed on 23.08.2017 machine worked only 1 day then i again lodge the complaint sr. Technicain come check say (Mr. Makarand -[protected]) again say the machine not repairable. You get the new machine again. But as 03.09.2017 say the machine repalce one time only. I call sales person mr. Pawan [protected] say you surrender the machine you get your full amount refund rs.3500/-. Mr pawan picked the machine on 05.09.2017 but till date refund not credited. And start story here the deposted the my pdc cheq 2100/- as i give 2100x 7 each quarter deposited. I stoped the cheq thats why amount not debited. And daily recovery agent l call & mail for payment for product already surrender.
      Today when i call the sales person they say aur 15 din lagenge aproval nahi mila.

      1) machine not working thats why i surrender.
      2) why eureka forbes not repaired the product after lot of follow up.
      3) after surrender of machine pdc cheq hits on my account bank charge
      Me.
      4) how much time require for process of my refund.

      Sales order number: [protected], customer code: [protected]

      Please do the needful. Process my refund as earliest.
      Regards
      Pradip laigude

      Cont-[protected]/[protected]
      Oct 10, 2017
      Complaint marked as Resolved 
      I have received my refund & PDC Cheq .Thanks Consumer complaints teams.
      Eureka Forbes customer support has been notified about the posted complaint.
      Verified Support
      Sep 20, 2017
      Eureka Forbes Customer Care's response
      Dear Pradip,

      I have asked my team in Pune about your concern. They will get in touch with you at the earliest for further assistance.

      Regards,
      Anita
      Sep 26, 2017
      Updated by Pradip Laigude
      HI,

      Till Date 26.09.2017 noboday contacted ( Pune Team ) after return back machine on 05.09.2017, depositing my PDC cheq after returned the machine .When i expect my PDC cheq ( 7 cheq X Rs. 2100/-) & Refund amount Rs.3500/-.very pathetic service of eureka forbes .machine not repaired as well as given faulty machine again .Please do the needful.

      Thanks & Regards,
      Pradip Laigude
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        M
        mehatab
        from Mumbai, Maharashtra
        Sep 19, 2017
        Resolved
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        Resolved

        Address: 411048

        Even after repeated complaints, the problem has not been resolved. I complained on september 7, 2017. All i get is false assurance, mental harassment and numbers of various people. I want strong action to be taken against irresponsible people who fail to understand the emergency of a customer. If you cannot demo of product then why do you sell products. So much time is wasted in getting a product demo for which we have paid.
        Oct 21, 2017
        Complaint marked as Resolved 
        Eureka Forbes customer support has been notified about the posted complaint.
        Sep 19, 2017
        Updated by mehatab
        Please act on this complain ASAP so that people will feel better as Eureka's has big brand name in market. Company should give best service to all customers. Please take this is priority
        Verified Support
        Sep 20, 2017
        Eureka Forbes Customer Care's response
        Dear Mehatab,

        Request you to share your registered contact number/customer ID. It will help me to assist you further with your demo request.

        Regards,
        Priya
        Sep 21, 2017
        Updated by mehatab
        Hello,

        There is no assistance from online complain also they shared one tool free number ([protected]). I have already raised the ticket with them but i did not get demo from them since more than 3 weeks as i bought new vacuum clearer. Please not fare treatment by company to any customer . Please take the appropriate action ASAP.
        Sep 22, 2017
        Updated by mehatab
        There is no assistance from online complain also they shared one tool free number ([protected]). I have already raised the ticket with them but i did not get demo from them since more than 3 weeks as i bought new vacuum clearer. Please not fare treatment by company to any customer . Please take the appropriate action ASAP.
        Sep 22, 2017
        Updated by mehatab
        There is no assistance from online complain also they shared one tool free number ([protected]). I have already raised the ticket with them but i did not get demo from them since more than 3 weeks as i bought new vacuum clearer. Please not fare treatment by company to any customer . Please take the appropriate action ASAP.
        Sep 22, 2017
        Updated by mehatab
        Please take the appropriate action ASAP
        Sep 22, 2017
        Updated by mehatab
        Please take the appropriate action ASAP
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        Sep 25, 2017
        Updated by mehatab
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        Sep 25, 2017
        Updated by mehatab
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        Sep 25, 2017
        Updated by mehatab
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          S
          Shriya Pandey
          from Panaji, Goa
          Sep 19, 2017
          Resolved
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          Resolved

          Address: 411047

          Service request no : [protected]
          Even after repeated complaints, the problem has not been resolved. I complained on september 2, 2017. All i get is false assurance, mental harassment and numbers of various people. I want strong action to be taken against irresponsible people who fail to understand the emergency of a customer. If you can not provide service then why do you sell products. So much time is wasted in getting a product repair for which we have paid.
          Oct 21, 2017
          Complaint marked as Resolved 
          Eureka Forbes customer support has been notified about the posted complaint.
          Verified Support
          Sep 20, 2017
          Eureka Forbes Customer Care's response
          Dear Shriya,

          I’ll have my team from Pune to look into this. Be assured they will get in touch with you at the earliest to service your product.

          Regards,
          Piyush
          Returned water purifier not picked since 20 days
          Eureka Forbes Customer Care's response, Sep 21, 2017
          Verified Support
          Dear Bhasker,

          Request you to share your registered contact no./customer ID here. My team will check the delay and do the needful as soon as possible.

          Regards,
          Anita
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            O
            Omkar Premal
            from Pune, Maharashtra
            Sep 19, 2017
            Resolved
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            Address: Pune, Maharashtra, 411026

            Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem.
            Oct 27, 2017
            Complaint marked as Resolved 
            Eureka Forbes customer support has been notified about the posted complaint.
            Verified Support
            Sep 20, 2017
            Eureka Forbes Customer Care's response
            Dear Omkar,

            Kindly share your registered contact number or customer ID here. Assuring you that I'll have my service team to look into this at the earliest.

            Regards,
            Anita
            Dec 08, 2017
            Updated by Omkar Premal
            customer id: [protected]
            dr.sarika mengade
            [protected]
            Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem.
            dr.sarika mengade
            [protected]
            Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem.
            Eureka Forbes Customer Care's response, Dec 12, 2017
            Verified Support
            Dear Sarika,

            I've escalated your concern to my service team in Pune. They'll connect with you at the earliest to fix the issue in your product.

            Regards,
            Shiraz
            Omkar Premal's [Complaint's author] reply, Dec 19, 2017
            respected sir/mam the problem is still not solved the service man came and he just noted problems and gone, and the machine is not delivering purified water till now. please follow up as soon as possible.
            Eureka Forbes Customer Care's response, Dec 23, 2017
            Verified Support
            Dear Sarika,

            I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

            Regards,
            Shiraz
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              V
              Vinu Thomas Nanthikattu
              from Ernakulam, Kerala
              Sep 18, 2017
              Resolved
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              Address: 682021

              I purchased a eureka forbes water purifier from nandilath g-mart edappally kochi, with the invoice details as below:
              Invoice date: 9-9-2017
              Invoice no:. Ekm19785
              Make and model: aquasure aquafloex shrm
              Hsn code: 8421
              Total amount paid: rs 5000.00/- inclusive of cgst @ 9% cgst and 9% sgst. Till now the water purifier has not been installed. I received a call from the mobile number [protected], the installation technician, last monday, and i informed him that i will be available after 5 pm everyday or on saturdays to complete the installation. Since he did not respond after that, i called him last saturday 16.9.2017, and he said he will send someone for the job. It has not happened till today. I tried calling him today when he replied he is not the person to do it and if i had any complaint i was to call eureka forbes and lodge the complaint.
              As i have no other option, i am sending this letter. I had also lodged a service request for my eureka forbes vacuum cleaner at nandilath g mart. This too has not been attended to. I request you to attend to both these requests at the earliest.
              Regards,
              Dr. Vinu thomas
              Kakkanad
              Ph: [protected], [protected]
              Email: [protected]@gmail.com
              Oct 21, 2017
              Complaint marked as Resolved 
              Eureka Forbes customer support has been notified about the posted complaint.
              Verified Support
              Sep 20, 2017
              Eureka Forbes Customer Care's response
              Dear Vinu,

              I've shared your installation request with my team in Kakkanad. They'll get in touch with you as soon as possible for further assistance. Request your patience in the meantime.

              Regards,
              Priya
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                I
                Induja Venkat
                Sep 18, 2017
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu

                I have put amc for the aquaguard ro water purifier. Service due was in june and we made multiple requests for the service since june.
                Every time the service engineer claims "the residence is not under his service area".
                After 24-30 hours if we try to escalate the issue, we get the message "the service request number is invalid."
                We made n number of service requests calls, escalation calls and still its not done yet! We have paid the amc amount and waiting for their action endlessly.

                The latest service request number is [protected] which i made today. Am still getting a feeling after a wait of 24 hours, the company will scrap the request number, so making a complaint right away. I request for the refund of the amc amount if no action is taken.
                Sep 23, 2017
                Complaint marked as Resolved 
                Received call from the company and they finally assigned the right person for the area of residence. He came and did the service of the water purifier.
                Eureka Forbes customer support has been notified about the posted complaint.
                Verified Support
                Sep 18, 2017
                Eureka Forbes Customer Care's response
                Dear Induja,

                I've shared your details with my team in Chennai. Be assured they will connect with you at the earliest. Request your patience meanwhile.

                Regards,
                Piyush
                Verified Support
                Sep 20, 2017
                Eureka Forbes Customer Care's response
                Dear Induja,

                I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

                Regards,
                Piyush
                Sep 23, 2017
                Updated by Induja Venkat
                Thanks for the resolution. Hoping to continue on time support in future.
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                  sathishAC
                  from Bengaluru, Karnataka
                  Sep 18, 2017
                  Resolved
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                  Address: 560075

                  Hi,
                  I have raised complaint on fixing new inlet and outlet pipes of aquagard sensa ro water purifier, renew amc and do servicing..
                  Everytime customer service agent promises and tell with in next 24 hour problem will be resolved.
                  But nothing happens. Very worst service.. More than 2 weeks of wait time and always they claim unavailability of pipes as this has been reported during past 2 service visit.. Pathetic service.. Calling multiple times from customer care doesnot fix the actual problem, but the problem needs to be attended. Fed up of talking to customer care..

                  Service no:-[protected] raised on 2nd september 2017.

                  Regards,
                  -sathish
                  [protected]
                  Nov 5, 2017
                  Complaint marked as Resolved 
                  Eureka Forbes customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 18, 2017
                  Eureka Forbes Customer Care's response
                  Dear Sathish,

                  My team has answered to you on Facebook. They shall take it forward from there. Request your patience meanwhile.

                  Regards,
                  Anita
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                    C
                    cnrb_1983
                    from Ramanuj Ganj, Chhattisgarh
                    Sep 16, 2017
                    Resolved
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                    Address: 600048
                    Website: Aquaguard

                    Customer id : [protected]
                    Compliant no : [protected]

                    I had purchased a unit magna + ro + uv green on 11th sep 2017 - inr 15980/- full payment made.

                    Commitment given by the sales person that within 2 days, delivery & installation will be completed.

                    Delivery came late eve and due to that technician has also delayed by a day, in-between i tried to reach the sales person as what is the reason. That guy hasn't picked up my call (Till date)...

                    I had reported this in the survey form (Automailer after purchase), as usual got the reply over call after hearing the complete story for low rating "we will resolve you query within 2 working days"

                    Moreover, one more sales person came on 13th sep for demo, as if deal is not finalized, yet for purchase. (Communication with company is also very poor)

                    In a day, i have to make atleast 3 calls as a followup with technician to know whether he is coming or not. Most of the times, he says, on the way, nearing... But finally will reach after 2hrs.

                    Now issue in unit, new unit to be replaced which will take another weeks time.

                    Till date either those guys are not able to resolve the issue nor return back the money... (Requested by me)... It is like... Money invested in a chit fund and they abscond..

                    "they (Aquaguard) don't understand the importance of drinking water as why people pay 15k, 20k for drinking water. I think they look as money maker"

                    Sales person has made unique point in his selling point, "aquaguard has it service centre on every 5 km in city.."

                    What is the point when installation is not done and having service centre as many?

                    'never ever i will go back to these cheaters for buying any of their products..'
                    Nov 11, 2017
                    Complaint marked as Resolved 
                    New Unit came after long struggle and installation completed.
                    Eureka Forbes customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 17, 2017
                    Eureka Forbes Customer Care's response
                    Dear Customer,

                    Your details along with your concern has been shared with my team in Chennai. They will connect with you as soon as possible.

                    Regards,
                    Anita
                    Sep 23, 2017
                    Updated by cnrb_1983
                    I had spoken to numerous guys of Aquaguard, but till date nobody is able to resolve my issue.

                    Karthikeyan – Region Sales manager - 18th Sep[protected]
                    - He had called and requested me to contact him alone as he is taking in-charge of resolving my issue.
                    - He had committed that in max 2 days (Wednesday - 20th Sep) delivery & installation will be done
                    - Later that guy is not picking the call...

                    Anand - 20th Sep’17 – Technician –[protected]
                    - Based on Karthikeyan instructions I had contact the technician to make himself available in evening thus installation can be done same day. But delivery not happened.

                    Sampath - 20th Sep –[protected]
                    - He had requested me to share the mail copy to his mail id as replacement process for online purchase is different. Details will be available only the mail copy which he needs as reference
                    - Next day that person has sent SMS to my no. that process completed. Delivery & installation will be done on or before Friday
                    - On Friday, I tried to reach him to know the actual status but he cut the calls.

                    Soumya - 20th Sep – +[protected]
                    - She had introduced as “Customer Service – Retention team”
                    - She had listed to the entire story and I place a humble request to refund the money back which she agreed to check with internal officials and call back within 30 minutes. But she didn’t turn back

                    Dineshan - 20th Sep – Service Manager –[protected]
                    - He is the only guy who had a courtesy to follow up with customer to know whether delivery (replacement) is done or not. He had assured me to get the installation done on the same day.

                    Please don’t read this as status update from consumer… I do not any need replacement from your company…

                    Could you guys revert my money back in day or two ?

                    I’m attaching the screenshot of SMS confirmation given by your sales head as one of the supporting documents I have.

                    Dear sir
                    I already registered a service request on august 31 st in euro help line regarding my water purifier.My request no is [protected] and my customer id is [protected]. complaint not rectified till now.
                    Eureka Forbes Customer Care's response, Sep 18, 2017
                    Verified Support
                    Dear Abhilash,

                    Be assured my service team from Kerala will get in touch with you at the earliest. Request your patience meanwhile.

                    Regards,
                    Priya
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                      D
                      drfjohar
                      from Gwalior, Madhya Pradesh
                      Sep 16, 2017
                      Resolved
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                      Resolved

                      Address: Indore, Madhya Pradesh, 453441

                      I own your Aquagard for more than 25 Years
                      Model SE 1000

                      Cust id [protected]

                      Dr F Johar

                      Ihave put up complaint on your helpline. The Complaint no is [protected]. on 12/09/2017. I have been informed that service will be provided in next 48 hrs.
                      by now no respons on your side. on contacting your Indore help line, I am told that we have no perssonel to attend your complaint At Mhow, Before Monday.

                      I request you to please look in the matter and resolve my problem.

                      Dr F Johar MD
                      Consultant Physician & Cardiologist
                      365, Plowden Road Mhow
                      Oct 20, 2017
                      Complaint marked as Resolved 
                      Eureka Forbes customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 16, 2017
                      Eureka Forbes Customer Care's response
                      Dear Johar,

                      I have shared your details with my team in Indore. They will surely assist you further with your concern. Request your cooperation.

                      Regards,
                      Priya
                      Verified Support
                      Sep 17, 2017
                      Eureka Forbes Customer Care's response
                      Dear Johar,

                      I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!

                      Regards,
                      Priya
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                        H
                        Hari108
                        from Ernakulam, Kerala
                        Sep 16, 2017
                        Resolved
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                        Resolved

                        Address: 600017

                        To
                        Eureka forbes
                        T nagar branch chennai

                        We have requested for filter change and they sent a guy to change filter. It worked only one day and the person doesn't know how to fix it. When called to come back to fix the mess, he doesn't come. When we called the office, they are not taking responsibility and asking to pay more for service again. This is fraudulent service charges and poor customer support. Don't buy ro water from eureka forbes ever.

                        Fraud people!!! Beware!!!
                        Oct 21, 2017
                        Complaint marked as Resolved 
                        Eureka Forbes customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 16, 2017
                        Eureka Forbes Customer Care's response
                        Dear Hari,

                        Request you to share your registered contact number/customer ID. I’ll have my team look into it at the earliest.

                        Regards,
                        Anita
                        Verified Support
                        Sep 20, 2017
                        Eureka Forbes Customer Care's response
                        Dear Hari,

                        I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

                        Regards,
                        Anita
                        Sep 20, 2017
                        Updated by Hari108
                        Dear Anita,

                        Thank you for the prompt action. Our concern has been addressed but I regret to say that the customer support guy handling service request in this branch has been very rude and impolite with us over phone calls. He hardly has any customer servicing skill. He will shoe away any valuable customers for sure. One customer dissatisfied is a 100 customers lost. So please advise and take care of them in this branch to make sure they behave properly with the customers.

                        Thanks,
                        Hari
                        Oct 02, 2017
                        Updated by Hari108
                        Dear Anita,
                        The issue is recurring now again within 10 days. The service personnel who addressed the issue didn't even open the machine. He just said it is some air lock problem and just pushed the water in pipe outlet to make it work but the actual problem is something else in the workmanship. These guys don't know what they are doing, please re-open this issue or send some other people from a different branch to fix it. This kind of service is unacceptable. We paid full charge for the filter spares for about Rs 4000 and the service charge of about Rs 400-500 but in return the machine is just isn't working anymore and no water supply at home. This is extremely bad for the reputation of Eureka Forbes.

                        Please take necessary actions immediately. We will never ever buy or recommend aquaguard RO filter water products having had this experience.

                        Sincerely,
                        Hari
                        Dear Anita,

                        Thank you for the quick response. The service request numbers are

                        1. [protected] dated: 02 Sep 2017
                        2. [protected] dated: 07 Sep 2017
                        3. [protected] dated: 16 Sep 2017

                        This has been the worst service ever. We have paid Rs, 3550 for spares and Rs, 430 for labour charges. The customer support people are asking for service charges again when we called today to fix the mess they have done in the recent service dated 08 Sep 2017. There is no water flowing in the RO water at home since yesterday. We need immediate action to be taken by the service people to address the issue and don't want to hear any stories from them.

                        Address:
                        Eureka Forbes ltd
                        88 block C D5 Level IV
                        Anmol palani, G.N. Chetty road,
                        T.Nagar, Chennai, Tamil Nadu - 600017

                        Anan Aqua: [protected], 26266626
                        Eureka Forbes Customer Care's response, Sep 18, 2017
                        Verified Support
                        Dear Hari,

                        Thank you for sharing your details. My team from Chennai will get in touch with you at the earliest to do the needful.

                        Regards,
                        Anita
                        Hari108's [Complaint's author] reply, Apr 5, 2018
                        This was simply an eye-wash. No real support. Do not buy any eureka Forbes items from this particular dealer who doesn’t know how to handle customers patiently and properly.
                        Sir. I have not received service from ur company in warranty..i have csll many Times..but no service is given too me...
                        Now i will not sugest any one abut ur company produt it very good service from kent ro ... ur company has given me very bad experience...they registerd but never given me service .
                        Eureka Forbes Customer Care's response, Sep 18, 2017
                        Verified Support
                        Dear Avinash,

                        Request you to share your registered contact number/customer ID, so that my team can get in touch with you for further assistance.

                        Regards,
                        Anita
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                          samba1234
                          from Mumbai, Maharashtra
                          Sep 16, 2017
                          Resolved
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                          Resolved

                          10 days followup to get installed. Stopped working within a month. Following up every day for last 2 weeks. Closed first complaint in 2 days, second complaint open for more than 10 days now. Is there a way to resolve this else i would like to return this product.
                          Customer care numbers are not reachable, following up with known agents doesn't help. Worst customer service!
                          Oct 27, 2017
                          Complaint marked as Resolved 
                          Eureka Forbes customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 16, 2017
                          Eureka Forbes Customer Care's response
                          Dear Customer,

                          Kindly send in your registered contact number/customer ID so that I can schedule a call back for you as soon as possible for a detailed feedback.

                          Regards,
                          Priya
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                            Pradeep Painuly
                            from Haldwani, Uttarakhand
                            Sep 16, 2017
                            Resolved
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                            Resolved

                            Address: Dehradun, Uttarakhand, 248001

                            Dear sir, this is to inform you that i have purchased aqua sure ro from the company name eureka forbes. It's almost one year time and the service which they have ensured has failed to provide. Not even once they have come from general checkup of there installed device. I have contacted them through their customer and complaint no. [protected] several time, but they looks good for nothing. Now there are several problem in ro which i want to fix in warranty period as warranty would be expire shortly. Kindly look into the matter as its a matter of my family health.
                            Thanks
                            Pradeep
                            #[protected]
                            Oct 24, 2017
                            Complaint marked as Resolved 
                            Eureka Forbes customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 16, 2017
                            Eureka Forbes Customer Care's response
                            Dear Pradeep,

                            Please share your customer ID and registered mobile number. I shall have my team get in touch with you at the earliest to help you further.

                            Regards,
                            Anita
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                              A
                              A.Mujeeb
                              from Bengaluru, Karnataka
                              Sep 16, 2017
                              Resolved
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                              Address: 560032
                              Website: [email protected]

                              We purchased dr. Aquaguard magma hd ro+uv on 20/09/2016 thru eureka forbes oder#[protected] & dc#28263975, we received a message on last monday dated 11th sep with customer id & tech id no. With contact mbl no. Finally tech visited on 12th & initially gave his suggestion to replace all 3 filters & convinced us to take the 2 years insurance for 8175 rupees where the company will provide to replace all filters two times along with 8 free services in two years, further more taken the old filters also. Very next day we came to know this service is fraud when we received another message from eureka. After that we tried a lot to call that tech mr. Rajesh mbl# [protected] by saying him that to resolve some more problems, but he put mbl in off mode after police called him today. Upon our calls to customer care, we didn't get proper response so we complaint to the nearest area police station and they are working on that. Now we need to know how our details are being leaked out side the eureka forbes. Further we expect from the company to take a serious action against this other wise this may lead to spoil the image of eureka forbes.
                              Oct 17, 2017
                              Complaint marked as Resolved 
                              Eureka Forbes customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 16, 2017
                              Eureka Forbes Customer Care's response
                              Dear Customer,

                              Please send in your registered contact number/customer ID via message and I will have my team get in touch with you to address your issue.

                              Regards,
                              Anita
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                                VishwasC
                                from Bengaluru, Karnataka
                                Sep 15, 2017
                                Resolved
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                                Resolved

                                Address: Bangalore Urban, Karnataka

                                Two years ago, i bought two products from eureka forbes (Aero guard).
                                Now, since 6-7 months there is a problem arises in it's working, hence i have requested too much for the service. But this service people from this company is too negligible and lazy, they have failed many a times even after requesting for n number of times. I will have to approach the consumer court if this sought of negligence is continued.
                                Expecting a positive response from eureka forbes.
                                Thank you.
                                Oct 31, 2017
                                Complaint marked as Resolved 
                                Eureka Forbes customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 16, 2017
                                Eureka Forbes Customer Care's response
                                Dear Vishwas,

                                Please share your registered contact number/customer ID and my team will connect with you for further assistance.

                                Regards,
                                Anita
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                                  R
                                  rcarora
                                  from Dharmsala, Himachal Pradesh
                                  Sep 15, 2017
                                  Resolved
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                                  Resolved

                                  Address: Jhansi, Uttar Pradesh, 284001
                                  Website: CUSTOMERCARE EUREKA FORBES/ & EMAILS TO [email protected]

                                  Ramesh arora
                                  Sep 12 (3 days ago)

                                  To customercare
                                  I had purchased aeroguard scpr 700 on 15 july 17. It is not working proprerly from beginning and not at all from 20 august 17. I have sent 13-14 emails and 13-14 calls to customer care. I have contacted your local jhansi office, lucknow office, bombay office. With each c/o and e mail new number is generated without attending old c/o. Till this moment it is not working and lying idle.
                                  As you are not in position to give suitable item and service, so take it back and refund my money paid to you by cheque
                                  My bill is in name of maa peetambra medico centre, maa sherawli hospital complex, kanpur road, jhansi up 284001.
                                  Mobile no [protected]/[protected].
                                  Oct 20, 2017
                                  Complaint marked as Resolved 
                                  Eureka Forbes customer support has been notified about the posted complaint.
                                  Sep 15, 2017
                                  Updated by rcarora
                                  customer care have been informed many times. new comlaint number is given with sweet assurance . on emails done many times auto response with new request number. no person attends defect. I feel DR aeroguard - air purifiers they have introduced without proper equipment and preperations. They mention refund with in 1 month if not functioning properly. So they should take it back and refund my money.
                                  Verified Support
                                  Sep 15, 2017
                                  Eureka Forbes Customer Care's response
                                  Dear Ramesh,

                                  I've shared your concern with my service team in Jhansi. Be assured they'll contact you at the earliest to do the needful. Request your patience in the meantime.

                                  Regards,
                                  Anita
                                  The tap of the RO isn't working. It's been 3 days today and nobody came to service it.
                                  Kindly send some one to look upon the issue as soon as possible.
                                  Thank you
                                  I have same experience. After a dozen follow ups and delayed attendance my unit Dr aeroguard scpr 700 is still not working for last 1.2 years I have owned it the unit worked probably 48 hrs!!! Shame on Eureka Forbes and Dr Aeroguard team of selling faulty product. I list 25k...shame on eureka Forbes
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                                    pradeepkumarpatil
                                    Sep 15, 2017
                                    Resolved
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                                    Resolved

                                    Address: 560043
                                    Website: www.eurekaforbes.com

                                    We purchased Dr Aqua guard less than 2 weeks back. It is not working from day 2. I called customer service more than 10 times, issue is not resolved yet. When ever I call, they are saying, you will get call today. But know one is calling. I told them I want to return back the aqua guard ( as per the policy, we can return in 30 days). But, they are saying I brought product in july, which is wrong.
                                    Please do the needful to resolve the issue.
                                    Oct 16, 2017
                                    Complaint marked as Resolved 
                                    Eureka Forbes customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 15, 2017
                                    Eureka Forbes Customer Care's response
                                    Dear Pradeep,

                                    Kindly send in your registered contact number and customer ID here. My team will surely connect with you at the earliest to address your concern.

                                    Regards,
                                    Priya
                                    Sep 16, 2017
                                    Updated by pradeepkumarpatil
                                    Hi, Attached invoice, please let me know if you need anything.

                                    Thanks
                                    Pradeep
                                    [protected]

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                                      rshallagi
                                      from Bengaluru, Karnataka
                                      Sep 15, 2017
                                      Resolved
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                                      Resolved

                                      Address: 560078
                                      Website: www.eurekaforbes.com

                                      I purchased the Aquasure Water purifier Xtra tuff (Non-Electrical) on June 30th from Amazon. it seemed working fine till the date 28th July.
                                      Then, purifier suddenly stopped working as the flow of water from the upper partition to the lower is blocked.
                                      I raised a complaint over the phone on Aug.2, 2017 Ref#[protected] later, technical had come to home & checked and he told me that the filter which lets the water to the lower flask is not working should be replaced. Since then no body turned up and issue is still not resolved.

                                      I raised complaint again on 13th of Aug Ref#[protected] and again on 31st called and one of your representative (Nandhini N N_[protected] told me that it will be resolved within 2 days.

                                      Now, I request you to refund the amount I paid & please consider the return of your product. As I am intending/planning to buy the new non-Aquasure product.

                                      This time I have created service ticket# [protected] over web. It's has been more than 3 days again since I raised the new ticket. What a pathetic service? - Escalated on 11/09/2017

                                      No resolution yet.. as of 15/09/2017

                                      I have pregnant wife, for whom I bought the water filter. I couldn’t afford to have electrical ones which costs around ~15K thought of buying it later.
                                      Thinking now, I am sure I won’t go with this company product as the Service is worse than the worst.

                                      Now, I am stuck.. I am now either buy the new product from other company nor repair the one I have bought since. I request at least refund the money if you can’t service. It will be grateful. So that I can buy the new one (obviously from the different company).
                                      Oct 25, 2017
                                      Complaint marked as Resolved 
                                      Eureka Forbes customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 15, 2017
                                      Eureka Forbes Customer Care's response
                                      Dear Mr. Shallagi,

                                      I've forwarded your details to my team in Bangalore. They'll get in touch with you at the earliest to resolve your issue.

                                      Regards,
                                      Anita
                                      This is such an idiot company... I've been working since 10 months and I've not received salary for 4 months... I'm the sole bread earner of my family... They are not even worried to send any apology letter or reason for not paying the salary
                                      Same thing has happend with me only difference is mine is new. Followed all steps as per the booklet.. water is not going through at all to the lower chamber.. the shopkeeper not even replacing it and number of cc is not reachable after my office hours..
                                      Eureka Forbes Customer Care's response, Jun 13, 2018
                                      Verified Support
                                      Dear Paritosh,

                                      I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

                                      Regards,
                                      Anita
                                      I have purchased this product 2 mths back. Withing 1 mth the water stopped flowing through the upper tank filter. Raised service request, Your technician said the filter need to be placed loosly for the water to flow. Again after 10-15 days water stopped flowing. THis time the technician says the filter part is having a defect and I need to pay Rs. 900 for replacing, inspite of being under warranty. I am using Thane corporation water and not any contaminated water for the filter to stop working. But that too in 1 mth the filter stops working means its a manufacturing fault.

                                      I have raised 2 service requests in a span of 2 mths. The customer service is not ready to take the product back or replace it. Service request no : [protected] . My mobile no [protected].

                                      Pl provide a solution asap.
                                      Eureka Forbes Customer Care's response, Jul 6, 2018
                                      Verified Support
                                      Dear Mayur,

                                      Your details along with your concern has been shared with my team in Thane. Be assured that they’ll surely connect with you as soon as possible to do the needful.

                                      Regards,
                                      Priya
                                      Eureka Forbes Customer Care's response, Jul 13, 2018
                                      Verified Support
                                      Dear Mayur,

                                      Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

                                      Regards,
                                      Priya
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                                        Animesh Sahai
                                        Sep 15, 2017
                                        Resolved
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                                        Address: Ghaziabad, Uttar Pradesh, 201005

                                        I am sorry to say, I had the worst experience of my life accepting your AMC.My water purifier is not functioning since September 3rd 2017. I have been calling the Customer care department every alternate days (and daily from last couple of days), each time I have been given the assurance that the technician will visit today or at max by 12:00 PM tomorrow. But No technician is visiting at all. In these 15 days, only once a technician visit, his name was Mr Sunil Jain, he checked the product and said that some parts needs to be replaced, after that, we haven't seen him at all, Everytime I call the customer care to escalate that, I came to know that the ticket was closed, I am not sure, what all processes you and your company are following. The tickets are getting closed without any technician visit and without confirming with the customer who has logged the complaint.
                                        Oct 22, 2017
                                        Complaint marked as Resolved 
                                        Eureka Forbes customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 15, 2017
                                        Eureka Forbes Customer Care's response
                                        Dear Animesh,

                                        I've responded to your concern on Facebook and shall take it forward from there. Appreciate your support in the meantime.

                                        Regards,
                                        Priya
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