Eureka Forbes Complaints & Reviews

We are supposed to have free servicing, since we had already paid for the m. C.
But, the servicing hasnt been done yet.
The actual problem is that, the filter is most probably blocked, maybe, i dont know.
But, we are definitely having problem in collecting the water. Somehow, the water comes for once in an entire day (Not everyday either though) and then, stops.
Please, dont ignore this message, or else we will end up drinking tap water!

Yesterday i requested for a service for my aquaguard nano ro water purifier, i have clearly mentioned that i have one service due and complained against it as i haven't received the service for the past 6 six months even though i have called the local service personnel several times. But, today when i got the call from the concerned person saying that the service which was due for the past 6 six months is not valid and it's not his problem and i have to pay for it. So, my question is why do i need to pay when they are not able to do the job correctly? What is the purpose of complaining when there is no proper action being taken?

Below are the details:
Water purifier: aquaguard nano ro
Service request number:[protected]
Technician name: rajender

On 3 sep 2017, at 3:14 p. M., shahebaz panhalkar wrote:
Stop giving me these standard reply and get me some conclusion

Sent from bluemail
On 3 sep 2017, at 2:52 p. M., "[protected]@eurekaforbes.com" wrote:
Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a reminder; your request number is [protected].

The technician will visit your premises as early as possible.

From: shabaaz panalkar [mailto:[protected]@gmail.com]
Sent: sunday, september 03, 2017 12:44 pm
To: [protected]@eurekaforbes.com
Subject: re: re: re:

Every day i see only follow up no action, can't believe on such worst service with this big brand

—
Sent from mail. Ru app for android

Sunday, 03 september 2017, 00:41p. M. +05:30 from [protected]@eurekaforbes.com :

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a follow up 2; your request number is [protected].

The technician will visit your premises as early as possible.

From: shabaaz panalkar [mailto:[protected]@gmail.com]
Sent: saturday, september 02, 2017 12:47 pm
To: [protected]@eurekaforbes.com
Subject: re: re:

What is the time line? This email sound more false hope and lies like always

—
Sent from mail. Ru app for android

Saturday, 02 september 2017, 09:23a. M. +05:30 from [protected]@eurekaforbes.com :

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a follow up ; your request number is [protected].

The technician will visit your premises as early as possible.

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: friday, september 01, 2017 10:05 pm
To: [protected]@eurekaforbes.com; [protected]@eurekaforbes.com
Subject: re:

Team,

There has been no updates since i logged a request. Since i have taken this machine i always faced the problem with service of eurakaforbes so as a customer i am highly dissatisfied.

I want this request to escalated on urgent basis.

Shahebaz panhalkar

On 27 aug 2017, at 1:57 p. M., "[protected]@eurekaforbes.com" wrote:

Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have registered your complaint, your complaint no. Is [protected].

The technician will visit your premises within 2 working days.

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: sunday, august 27, 2017 1:39 pm
To: [protected]@eurekaforbes.com
Subject: re:

Hi team,

I have been told in start that two servicing are free in dr. Aquguard it's been more then year now and i have never been contacted for any servicing.

This is extremely frustrating now to take follow-up on what brand promised when they sell products and later they just don't care.

I want this servicing to be done asap.

Shahebaz

Sent from bluemail

On 18 apr 2017, at 7:44 p. M., webeuroable wrote:

Dear mr. Panhalkar,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have registered the complaint,

We thank you once again for this opportunity to service you better.

Thanks & regards,

Customer care

Email signature_2

From: shahebaz panhalkar [mailto:[protected]@gmail.com]
Sent: tuesday, april 18, 2017 8:34 am
To: [protected]@eurekaforbes.com
Subject:

Hi team,

I would like to inform you on servicing of my aquaguard where i received a message a month ago and nobody came for servicing.

I would like to know reason for this and also get this done asap.

Thanks,

Shahebaz

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Der eureka forbes,
I need to change cartridge for aquasure xtra 16 lit water filter. I made support request online 3 times (Request no [protected], [protected], [protected]).
I hv also mail for service escalation on 16 august 2017. Every time i got reply that "we wil contact you within 24-48 hours"
But still got no response.
Even i have called the tollfree number several times. But receiver only good promise. Not a single person appeared to attend the problem.

I hope eureka forbes hear to customers problems also apart from selling products.

I m making myself ready to through out the product since it is not healthy to drink this water.

Kousik samanta
[protected]
Bavdhan, pune-411021

This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄

Paid for product on 17 Jun, 2017
Installation date 7th July 2017
First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation)

Second request :- [protected] (Aug 8) product stopped working, repairman came and replaced UV light but it stopped again . He went back and said PCB needs to be replaced, spares not available
Another set came on 20th Aug as noted on above link, replaced PCB

Third request : [protected] (Within a week of the last ), again servicemen came and said membrane needs replacement.

I asked for replacement of product.
Regional service head says only service possible and replacement period is one month from initial buy.

As per them product is supposed to last for 10 years. Here it conked off in two months.

Not sure what to do next. Horrible experience.

As per the amc i have taken from the eureka forbes ranchi that he will provide three free service with three times replacement of candle and carbon, but the service provider has provide me only two time replacement of carbon and candle and four times free service, hence my third carbon and candle not been replaced.
Kindly do the justice and guide me.
Thanks
Regards
Sanjit kumar
Ranchi

Last 23rd of june i was purchase ec i clean vacuum cleaner from madurai district tamilnadu. I was used just one week after one week i faced heating complaint from the machine. I just used only 10 minute but machine heating abnormally, the connecting hose was meted in 4 times. So i filed the complaint to the respective toll free number but no body contact me. I file the complaint in 2 time and continuously i contact madurai sales manager and sales representative but no one help me. Their is no service support from eureka forbes limited very worst quality of material and service.

Please find below i have mention complaint register number and respective sales manager and representative mobile number.

Complaint number : [protected] and [protected]
Sales persons : mr. Anwar [protected]
Mr. Ramu [protected]

Kindly take the positive action to my problems

With warm regards
Karthik
Tel:[protected]

Sir,
I am purchasing dr. Aquaguard classic + water purifier uv machine from last 20days but your service executive and plumber mis-guiding me for installation of water purifier. I am contacting your service executive and plumber for 5 times and he gives me date, time but installation of machine is not done.
So i request to your company please appoint honesty, time punctual person as a service executive. I am not purchasing eureka forbes product in future.

Thanking you.
P. S. Barve
[protected], [protected]

The amc services of eureka forbes are a big disappointment, which does not come as a surprise. But now, they've even started cheating customers by lying to them just to get a renewal.

I took a 2 year amc from eureka forbes (Period from 19-aug-2016 to 18-aug-2018) for which i paid rs. 4455/-. The services committed are never delivered. This was the same experience when i took an amc in 2015.in order to appease me for the next amc, they offered me 1 free service along with the 2 periodic services per year.

My renewal is due in 2018 and your team has started asking me for a renewal of amc. Absolutely ridiculous. I conveyed it to the person calling and he said that "we charged you just for a year and not 2 years". I'm attaching the photos of the receipt for your perusal.

I feel like a fool having trusted eureka forbes for the amc a second time.

Please refer to Customer Code no. [protected]. I had requested for return and refund of the product Aquaguard Magna HD UV since it was found difficult to install here. While the product has been picked up by you promptly, I am yet to get any updates on the refund. Could you please me know when I would get back my refund?

Aquaguard service used to be quite good even some years back. I don't know why it is so erratic now. Every single thing needs several reminders.

Kindly arrange for the refund at the earliest. Prakash, [protected] / [protected]

Please note it has been 10 days that i ve registered a complaint for my ro for water leakage.
Firstly i never get any sms alert for the complaint number as promised by the agent.
Secondly the service is so pathetic, unreliable, hopeless, and sub standard. The technician called today at 3pm that he would be visiting me by 4pm but yet no sign of him, it is 6 20 pm now. During these last hours i have been constantly calling him and asking him to please come as i cannot forever endlessly keeping waiting for him as it is. Working day!!
It just keeps pushing me if by saying he is coming after completing the current visit which could soon be over.
I called at the customer care to report the same.
They too assured that he would come visit soon, also that they would call back with the status. But again tall promises!!
Now the technician has stopped answering your calls also.

Water not coming from aquaguard ro. Which is under amc. Earlier also represenive came but whatever he has done, within two weeks the problem apear, i myself in rajasthan state but the aquaguard is in odisha. Please do needful do that time and again i shouldnot lodge complain. My address vill_ uttarkul, po_ uttarkul hat via_ pritipur, dist_ jajpur. Odisha india pin_755013 mob no_[protected]

Aquaguard classic + ordered on 11 aug 2017 to abhijeet delivered on 17 aug 2017 is defective confirmed by 2 technicians, has been repeatedly requested to b replaced but no response has been given
Customer code [protected].
Completely disappointed by the services. Thre has been atleast 25 calls from company reprentatives every time asking for the details of problem and evert time the same reply that the complaint will be forwarded or its in process. Butbm problem had not been solved neither by salesperson nor by technician nor by company. Bottomline is payment made before 25 days with a faulty machine and no fault of mine i am yet waiting for pure water

I purchased above product from shiv light house & brothers, mathura (Up) on 01 sep 2017. The water purifier was fitted at my residence on the same day. However, it is leaking from somewhere inside. The service personnel from service center attended to it on 02 sep 2017 but it is still leaking.
The ser number of product is [protected]. Once the storage tank is full, the supply is not getting cut. As a result water keeps on dripping. It may further damage some electrical/electronic part inside.

I am using aquaguard magna uv, customer code [protected] and signed amc contract in may '2016. Last month 19th aug '2017, my aquaguard machine stopped working, the water stopped filling in. We raised a complaint, technician came from wakad division and was unable to resolve the issue. Since then, we have made multiple follow ups but no technician from eureka forbes came to resolve the issue. The machine has been non operational for over 2 weeks and service from eureka forbes has been abysmal. The only consolation we received was 12 water bottles delivered by eureka forbes staff. The technicians are incompetent and try resolving issues on hit & trial basis. Also, there is no response until we follow up multiple times. I believe eureka forbes should be penalised for such terrible service. Please help in getting this matter escalated and resolved as we are suffering due to a water purifier which is costly yet vulnerable and the support from eureka forbes has been incompetent, lacking in empathy and absolutely abysmal.

Call logged for leaky pump in aqua guard enhance on 9th aug, service technician visited with a faulty spare part and left without fixing. Following up with the call center did not do any progress. All they say is someone will contact with 24hrs and fix
Service escalation complaint sent couple of times on their website no one from the company bothered to call or respond
Sent email to customer care.. No reply
Sent an email to service escalation manager.. No go
Raise a complaint on consumer court.. Still in progress status

I do not know why there is no any kind of governance and control on such company which offers such pathetic service after charging hefty amc.

These companies needs to tagged as fraudulent companies as they are just relying on the brand name and surviving by just boasting service.
Neither sales or post sales service are good
They have tie ups with local service partners who are of no good and low on customer skills

They should rename their caption as envy for life instead of friend for life
And should be tagged as untrusted company in india

Please note that i had booked a aquasure aquaflow vide order no. [protected] and full payment was made against the product on 11.08.2017 and was estimated to be delivered on 15.08.17. But till date the product was not received and no assurance is being given from your company. How long should i wait and if a proper assurance is not given i will proceed legally.

Regards
Samrat guhathakurta
Mob-[protected]

I have purchased wet and dry machine of 14000/rs. After one year the provided attacmets were out o[censored]se and one of adptor damaged hence requested so many times but auranabad office does not support to provide spare of said machine. Even the aurangabad office dont have the spare part codes also. There are only false comitment from eureka forbes to sale the products but not providing services for their products

I am writing this piece of mail with great anguish, disgust to bring to your notice a very unprofessional institution eureka fobes is.

I purchased from eureka forbes euroclean iclean gcdiclen00000 which is suppose to be delivered on 31st auguest 2017 a promise/commitment made by you in mail communication.

Details of purchase:

Order id : #[protected]
Ship to party customer id : [protected]
Sold to party customer id: [protected]
Order date :
[protected]
Est. Delivery date
[protected]

Then i started getting messages from courier company with a shipment id[protected] from 1st of september saying the product is out for delivery, the interesting thing is the same message comes on 2nd of september saying the same.

Then i call your customer care to know when the product will be delivered as it has not come to my door on 1st september and to my surprise she tells me that the product is out of stock so it will take another a week or two to be delivered.

Now here is my question to you and your self declared best company.

If a product is out of stock why did you take payment.?

If a product is out of stock why did you committed a delivery date?

If a product is out of stock from day 1 is it not the responsibility of the seller (In this case it's you) to inform customer on this and reject its payment and ask him to wait till the product is in stock? Or minimum courtesy to give a call to tell him on the situation rather then waiting for customer to call you back. If you donot have outgoings a simple message will suffice.

What kind of racket your company is running with the money of customer and false promises?

I would expect toddler professionalism from yourself and your company to have a little decency to reply me at least now on the steps and actions you are taking on this if any?

I have purchaged the above product on 04.10.2016 and it was installed a few days after about 7 days. It was working smoothly till 11.08.2017. After that i noticed that the time taken by the machine to fill up the 7 litre tank of filtered water is about 3 to 4 hours. Moreover, we became afraid to see that the discarded water drained by the machine is more than 30 litres. Thus we are horrified about the wastage of water and electricity. I had lodged a complain to your service centre. A service person came on 30.08.2017. On hearing my complain he stated that the wastage of such alarge amount of water is normal for this machine. He did nothing and compelled me to sign his papers. Now, it is my request to you to take needful action to let me know the truth and to arrange proper servicing to combat the difficulties.
Thanking you,
Mrs. Sucharita goswami,
N. S. Road, subhaspally, p. O. Siliguri, dist. Darjeeling,
West bengal. Phone no. [protected] / [protected]