Eureka Forbes Complaints & Reviews

Purchased set of two filters from the company online.
I have to wait for two days for five glasses of water. It's absurdly slow and customer care bounces it to dealer who bounces it to another dealer citing area and third one never responds.

I need either the filter to be serviced or replaced with normal functioning one.

My contact [number removed]...

My vacuum cleaner (Old type) was repaired based on my complaint on 28/02/2017 and i paid rs2100/ for the repair. The complaint was some short circuit and your person (Mr. Pravin) informed the coil was burnt and it has been set right.
The next day when i operated, it did not work; but the problem was different eventhough the machine was on (Green light)
I called mr. Pravin many number of times over his mobile and through the...

Last year i have taken amc for aquaguard water purifier as their sales person told that it will give you peace of mind and now after making complain about my purifier not working they are not responding. I am following them for almost a week but no one turned up. I suggest not to take amc better not to take product itself as customer care is pathetic. Everyday they are telling it will be resolved by today but nothing happens after that.br...

Water purifier+ro+uv magna machine installed on[protected], leakage observed from bottom rear and front side,
Installation person not entertaining such problem, sales person visited once and no support given by technical person, problem is still not resolved.. Need to replace machine without any problem.. It is observed that machine reached late at home the first failure.. Machine reached and installed with another problem of leakage.....

Respected sir/mam,
As per official bill, we purchased an aqua guard (Classic +) from eureka forbes on 27/09/2016, but it failed in functioning properly after first servicing. Now the water which it is giving is in very bad condition. Not only mud and dust particles are seen in a heavy quantity in the water but also odour of the water recieved is a terrible. We made a complaint a four month ago, but we havent recieved any proper feedback...

Hi,
I bought aquaguard water purifier superb model last year which is around rs.25000.in the past two weeks, water started leaking outside. I spoke with customer care & my request no is [protected]. The technician said i need to replace the internal parts which cost around rs.4500 & also he mentioned that i need to change the parts on every year. And also in the first time, while fitting the purifier in my home, fitter said i need...

Amc service not done for more than an year by the eureka forbes company.
Details of the purchase and amc are given below
Customer id: [protected]

Inv no: [protected] dt: 01.05.2012

Latest amc renewal details as given below
Contract receipt number :[protected] dated 20/6/2015
Number of years for amc service: 3 years from 20/6/2015 to 19/6/2018

I would like to get the...

Hi team,

I brought eureka forbes aquaguard ro+uv almost 3 years back and my customer id is - [protected]. I was happy with the product and service till last month. Every year i renew the amc.
Recently i got a call from service agent “vijay” (Mobile no – [protected]) that amc renewal is pending so i asked him to come and replace the filters also. He came to my house on promised day and renewed the amc along with...

Re. Acknowledgement receipt no. 255120 dtd 10.06.2017
Customer id no. [protected]

After taking a demo of aquaguard magna nxt ro + uv the salesperson mr. Ayannar ([protected]) had been calling us regularly for 2 weeks and finally he had offered us a exchange discount of rs.1, 900 on magna nxt model with mrp rs 18890 after exchange of our old aquaguard purifier.

But later we received an outdated magna (Not...

Dear sir...
I purchased ur prodect of dr aquagurd magna hd ro (Nxt) on 24. Jan.2017
Inv. No [protected]
Oder no :[protected]
I registered my complnt on jun 13.. 12.15 pm for ur product damage.. Complaint request no. Is [protected] and cust-id is [protected].

My complaints prodect damage watar leakage under the bottam... Your customer care executive give time we wil reslve ur complnt... Bt aftr 48 hours...

I had bought vacume cleaner today and it seems like i can't operate or confused so i called customer care number but it's saying my phone number is not register and again i call delhi service center number but it's not picking up but in usual it's 24 hour service but now it seems like 2, 3 hour useless service. Earlier the shopkeeper really appreciate the company and i thought it's seems good and should recommmend my friend but now i think...

Waiting since may for my mandatory amc. On two occasions, technicians came, but could not do the job as they did not have the filters of my ro machine to change. They aske me to call mr. Atul raut, service in charge, porvorim, goa. I cannot get through to him.
When will my service be done? This is my third year with amc only once the filters were changed....

My name is charudatta badhan and i live in nashik city.
I buyied dr. Aquaguard's "classic" model yesterday but started facing service problems from the first day of the purchase. I requested your sales executive who contacted me many times to buy the water filter but after i purchased it i requested him to provide a water pipe which is to be attached to the outlet from where purified water comes out but after calling him several times...

Registered 3 service request, [protected], [protected], [protected]. No one has attended. I have taken amc for 3 years, service was done for 1 year. Every 6 months i am getting a message that service engineer will visit for mandatory service. But no one comes. This time i have registered a complaint on may 20th that got closed without any reason. No one called. Then i raised another complaint on june 01, i got a message with an engineers number....

Hi,

First, i had given sbi cheque for ecs and there some issues with you people and it was failed. Later, your executive krishnappa was collecting cash monthly and in month of november 2016, i have cleares complete payment in cheque. Please check and get back to me or else i will have to take legal actions. I'm calling on the below no but no response at all.

Dear veeresh rathod your [protected] o/s 1419 please...

We have purchased euroclean deep clean wd x2 wet & dry vacuum cleaner at your branch address 6-3-789, 506, 5th floor, pavani prestige, ameerpet, hyderabad - 500016. Contact person shaik shanwaz. After 15 days from purchased date this the machine has not working properly. It has stopped after 5 mins and produce too much heat from motor. And it wont start then. We send this to your service center (Above mentioned address) several time they...

Sir maine 2/06/2017 ko ro ka demo lea tha sales man ne mujhe machine ke fitures bataye unhone mujhe 18490 ki machine ka rate bataya maine apni old machine exchange karke 17500 me dane ko bola unhone kha company kewal 500 rs exchange dati hai maine kha 17500 de do to unhone kha dakhta hu or unhone mujhse 7500 advance la lea or mare paas 18500 ki machine ka sms aaya 500exchange rate kaat 17990 aapne paid kar dea or next day sales man ne machine...

I have made complain for reinstallation o[censored]nit with same place on 7/6/2017. Again on9/6 i made another complain for reistallation vide comp. No. [protected]. Till this date nobody has come for instalation. From 9th onward everyday i made 3 complains a day. Eventhogh no result. Even on 11/6 i fill customer feedback form stating nonvisit of technician. My registered mobile no. Is [protected] in the name of mahendra shah. I am making complain...

I am using eureka forbes dr. Aqua guard magna machine and my customer id is [protected]. While at the time of booking the sales person informed me about their service is like that much level and all. But as they said they are like that only for the past year. But now am yet to close my waranty period. So as a result am complaining for the past 15 days. No one answers me properly am complaining frequently the cust care agent informed me your...

I have order the vacuum cleaner wdx2 almost 20 days back and it has delivered after a week of my order. Before order the executives mr. Dharshan (Mobile no [protected]) and mr. Deepak (Mobile no [protected]) did all the dramas and made us to buy it. Finally we ordered through online with their employee reference. Now from last couple weeks we have been calling them for demo and free gift which we supposed to get along with an order, both of...